SUMMARY

• 8+ Years of IT professional experience as Business Analyst and Salesforce admin in different SDLC phases including requirements and documentation, business analysis, design, testing and Deployment.
• Over 4+ years of experience in implementing Cloud solutions using Salesforce Force.com platform
• Expertise in standard Salesforce configuration that include Creating Roles, Profiles, Email Templates, Page Layouts, workflow rules, Record Types, Approval Processes, Assignment rules, Validation rules, bulk Triggers, etc.
• Worked closely with Business Users to enable business process using SFDC.
• Experienced in building Custom Applications that includes administration, configuration, implementation and support experience with Salesforce.com platform.
• Experience in SFDC development using Apex classes and Triggers, Visual Force, Force.com IDE, SOQL, SOSL.
• Experienced in Cloud MDM for eliminating and preventing Duplicate and Inconsistent Data.
• Experienced in administrative tasks like creating profiles, roles, users, page layouts, email services, Approvals, Workflows, Reports, Dashboards, Tasks and actions.
• Worked on the designing of custom objects, custom fields, role based page layouts, custom Tabs, custom reports, report folders, report extractions to various formats, design of Visual Force Pages, and various other components as per the client and application requirements.
• Experience in creating detailed process documentation and deployment process on issues for Future Follow ups.
• Implemented security and sharing rules at object, field, and record level for different users at different levels of organization.
• Good understanding of CRM business processes like Forecasting, Lead Management, Pipeline Management, Account Management, and Case Management.
• Experienced in working across various SFDC implementations covering marketing Cloud, Service Cloud.
• Designed junction objects and implemented various advanced fields like Pick list, Custom Formula Fields, Field Dependencies, Validation Rules, Work Flows, and Approval Processes for automated alerts, field updates, and Email generation according to application requirements.
• Proficient in Data Migration from Traditional Applications to Salesforce using Data Loader Utility, Workbench.
• Experienced in handling ticketing system (Incidents, Requests and on Call support) in HP Service Management and Jira tools.
• Extensively worked on Salesforce.com sandbox and production environments including creating Sandboxes and refreshing it time to time. Deployment between Production and Sandboxes using Eclipse, Force.com Migration Tool, and Change set
• Excellent analytic, Interpersonal and Communication aptitudes, quick learner, dedicated and great cooperative person.
• Capable of quickly adapting new advancements and effectively applying them to tasks and operations.
• Excellent Leadership and Interpersonal skills, Team player with ability to work effectively with all levels of organization and individually as well.

TECHNICAL SKILLS

Programming Languages: APEX, Visual Force, SOQL, SOSL, HTML, XML

Salesforce Technologies: Workflow & Approvals, Reports, Dashboards, Analytic Snapshots, Case Management.

CRM Packages: SalesForce.com.

Packages: Force.com IDE, MS Office, MS Excel, PowerPoint

Salesforce Tools: Data loader, Migration tool, Force.com Eclipse IDE Plug - in.

Operating System: Windows 98/2000/NT/XP, UNIX, MS DOS

PROFESSIONAL EXPERIENCE

Confidential, Frisco, Texas

Salesforce business analyst/admin

Responsibilities:

• Developed Custom Objects, Custom reports and configured Analytical Snapshots to analyze the data into on a regular basis for sales performance and lead generation statics.
• Worked closely with sales team and other business analysts and performed detailed analysis of business and technical requirements and design the solution by customizing various standard objects of saleforce.com.
• Designed and deployed the custom objects, custom tabs, entity relationship data model, validation rules, workflow rules, page layouts, visual force pages to suit the needs of the applications.
• Experienced in Informatica tool Cloud (MDM) for eliminating and preventing Duplicate and Inconsistent Data.
• Experience in resolving on-going maintenance issues and bug fixes monitoring Informatica sessions as well as performance tuning of mappings and sessions.
• Responsible for creation of users, roles, profiles and defined object and field level securities involved in data mapping and migration of data from legacy systems to Salesforce.com objects and fields.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Performed Administration tasks like User Management, Data Management, Creating and Managing roles and profiles.
• Developed and configured various reports and report folders for different user profiles based on the needs of the organization.
• Customized page layouts depending upon user roles and groups.
• Migrated data from EXCEL/CSV files to SFDC using data loader.
• SFDC out of the box functionality creating Users, Profiles, Roles, Page layouts and Security.
• Created multiple record types based on the category of clients.
• Bulk import of lead files using import wizard and Data loader. Built custom sharing rules and role hierarchies.
• Experienced in handling ticketing system (Incidents, Requests and on Call support) in HP Service Management and Jira tools.
• Worked with Production support team and performed bug fixes.
• Experience across marketing domains including email studio, mobile studio (SMS, MMS, and Push), and journey builder. Knowledge of email marketing,
• Created standard controllers and triggers. Added error handling functions to existing code to make it more robust and to make it easily expandable to handle future requirements.
• Based on the business requirements, created multiple custom objects and fields (created lookup fields to maintain relationship between objects).

ENVIRONMENT: Saleforce.com platform, Apex classes & triggers, SOSL, SOQL, Sales Cloud, Data Integration, Workbench, Workflow & Approvals, Custom Objects, Security Controls, Eclipse IDE Plug-in, Informatica MDM.

Confidential, Plano, Texas

Salesforce Business Analyst

Responsibilities:

• Identify, create and facilitate process design changes by conducting business and systems process analysis and design at a complex level.
• Worked with App exchange applications such as Inline Account Hierarchy.
• Developed ad hoc training materials and provided training to the off-shore team.
• Worked on multiple salesforce instances for direct marketing that handles both B2B and B2C Clients.
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to manage sharing access among different users.
• Expertise with standard functionality including workflow rules, Record Types, Approval Processes, Assignment and Validation rules, security and sharing rules.
• Ability to analyze and synthesize business requirements, including recognizing patterns and conceptualizing processes.
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.
• Understand and negotiate needs and expectations of multiple stakeholders
• Serve as a liaison between Operations and IT to assist or gather business requirements needed for system modifications, enhancement and implementations
• Create and maintain issue logs, meeting minutes, meeting schedules, project summaries and updates.

Environment: Saleforce.com platform, Apex, Data Loader, HTML, Workflow & Approvals, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandboxes (Developer sandbox, Configuration only, Full sandbox) Eclipse IDE Plug-in.

Confidential, Columbus

Salesforce Admin

Responsibilities:

• Used Data loader to make bulk upload of client data.
• Outlined the organization hierarchy and created profiles, assigned roles accordingly in Salesforce. Created and deployed several reports for different user profiles based on the organization needs.
• Designed various types of email templates for auto response to customers.
• Deployed the Classes, Triggers, Objects, Components, and Pages from one environment to another environment using Change Sets and Force.com IDE
• Worked with Production support team and fixed the issues on On-Demand basis.
• Acted as a liaison between IT Operations, business users and project teams in resolving production issues. Produced ad-hoc data restores per customer requests.
• Worked with the Salesforce to Salesforce functionality and automate the process for record sharing from one organization to another organization.
• Created Workflow Rules and defined Related Tasks, Time Triggered Tasks, Email Alerts, Filed Updates to implement business logic.

ENVIRONMENT: Saleforce.com platform, Force.com Sites, Apex, Visual force (Pages, Component & Controllers), Lightning, Pages, Data Loader, HTML, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Sandbox data loading, Data Loader, SF Explorer and Eclipse IDE Plug-in.

Confidential

Jr.Business Analyst

Responsibilities:

• Analyzed and documented existing as-is business process and prepared to-be business process flow in MS Visio following BPMN notations.
• Gathered and documented requirements through formal/informal one-one and JAD sessions with the Subject matter experts.
• Calculate and analyze claims data for provider incentive and supplemental benefit analysis using Microsoft Access and Oracle SQL.
• Created workflows in the form of activity diagram following UML standards.
• Established a standard process for requirement gathering and created a template to capture requirements in the form of business requirements document.
• Involved in analyzing requirements, writing test cases, test execution, reporting and tracking defects in Quality Center.
• Responsible for writing test scripts and SQL queries for data validation.
• Served as a primary interface among developers, testing team, and the project managers on system issues and change requests.
• Working closely with UAT personnel to both ensure that their needs are met and to provide sufficient understanding for the UAT test teams to own the automated system by the end of the project.

Confidential

Jr.Business Analyst

Responsibilities:

• Analyzed the FSD and BRD documents in order to understand the requirements.
• Actively discussed with different stake holders and business executives in order to understand the intention and purpose of the redesign.
• Recreated all the use cases in order to achieve the requirements of the major stake holders.
• Responsible for the well-being of the project team in the course of the project.
• Suggest strategies of achieving the project goals to the owner.
• Facilitate meetings with clients to document requirements and explore potential solutions.
• Strong ability to give attention to details, as well as tested organizational skills.
• Draft and maintain business requirements and align them with functional and technical requirements.
• Actively involved from staring of the project as a Business Analyst as well as project coordinator.
• Identified Assumptions and Risks at all the stages of the project.