SUMMARY:

• Eight years of IT experience with around Six years of configuration, customization and development of applications using Salesforce CRM, Force.com platform and Two years of Web application developmentusing Java/J2EE.
• Strong experience with Administration, Configuration of applications using Salesforce CRM in Sales Cloud, Service Cloud, Marketing cloud and Communities.
• Proficient in building, customizing of custom applications on Force.com using Apex Custom/Extension Controllers, Triggers, Batch, Schedule classes and web services.
• Hands - on in building custom applications using Standard, Custom, Extension& List controllers and leveraged javascript and jQuery in the visual force pages.
• Strong working experience with large data volumes using SOQL, SOSL and Aggregate queries in Apex Classes, Triggers and coded without reaching governor limits.
• Expertise in developing Visual force pages using Page Block, PageBlockSection, Output Panel, Data Table and Ajax components Action Function, Action Support native components and build custom components and used them in various visual force pages.
• Good experience in building rich UI using custom CSS, JavaScriptin the visual force pages for rich look & feel and client-side validations.
• Good experience in roll-out of Lightening Experience to users and developed visual force pages with lighting design system styles to support Lightning experience.
• Developed Lightning components using salesforce Lightning framework and experience with Components, Controllers and Handlers.
• Hands-on lightning application development experience using SLDS and used custom CSS, Images, Icons in the Visual force pages, Components to have lightning experience.
• Experience with salesforce unit testing by writing Apex Test classes using annotations @is Test, @test Setup and test method, designed and wrote Test utility classes to create test data required for the org test methods.
• Experience with development IDEs - Eclipse with Force.com plugins, Developer Console, Workbench and Versioning tools Git.
• Experience with Salesforce configuration activities - CreatingApplications, Objects, Relationships (Lookup, Master-detail), Junction Objects, Page Layouts, Search & Compact Layouts, Record Types, Tabs, Validation Rules, Dependent pick lists, Formula & Roll-up Summary fields.
• Strong customization experience of Standard Objects Leads, Accounts, Contacts, Opportunities, Products, Price Books, Opportunity Products, Quotes, Cases & Campaigns.
• Good service cloud experience in configuring Support Process, Assignment, Auto-response&Escalationrules, enabled Email-to-Case, Web-to-Case.
• Extensive Administrative experience in Creating Users, Roles, Profiles, Permission Sets, Sharing Rules, Groups, Queues and Single Sign-On configuration.
• Working experience with building declarative business logic using Workflow rules, Approval Process and associated actions Email Alert, Field Update and Outbound message.
• Worked with Process builder flows to Post to Chatter and removed existing Workflows rules and migrated to Process Builder flows.
• Proficient with salesforce reporting and created reports on various objects using Tabular, Matrix, Summary and Joined reports.
• Hands-on experience with data from migration using Data Loader, Demand Tools from traditional data sources into salesforce.
• Strong experience in deploying components across various sandbox and production instances using Force.com Migration tool, Change Set and Eclipse.
• Experience with source control systems like GitHub for build and release.
• Good experience in writing code within governor limits and implementing salesforce best practices in Triggers and MVC pattern while developing Apex controllers and visual force pages.
• Proficient with salesforce communities and developed rich visual force pages to resemble like web applications.
• Hands-on experience with OOP Languages Java, J2EE and developed web applications using Servlets, JSP, Struts and Spring Frameworks and deployed applications on Apache Tomcat, WebLogic application server.
• Excellent communication, interpersonalskills and the ability to work both as a team player and an individual.

TECHNICAL SKILLS:

Salesforce: Apex Language, Controllers, Triggers, Batch, Schedule classes, SOQL, SOSL, Web Services (SOAP, REST), Visual force Pages, Components, Custom/Standard Objects, Reports & Dashboards, Analytic Snapshots, Sales, Service, Marketing & Communities Cloud.

Tools: Force.com IDE, Eclipse Plug-in, Force.com Explorer, Sublime, Outlook Connector, Demand tool, Excel Connector, Chatter,Data loader, App Exchange.

Java: Java/J2ee, JDBC, JSP, Servlets, Struts

Database: MySQL, Oracle 10g/9i, SQL Server 2008/2005, MS Access

Programming Languages: SQL, PL/SQL, C, C++, Java, Apex, Ant, Mavens

Web Technologies: HTML5/4, CSS, Java Script, jQuery, AngularJS, XML, JSON

Servers: Weblogic9.x, Websphere6, Tomcat/Apache5.0, MS Office

Version Control: Gitlabs, SVN, VSS

Methodologies: Agile, Waterfall

Operating Systems: Windows 10/7/2000/NT/ XP, Sun Solaris, Unix

PROFESSIONAL EXPERIENCE:

Confidential - North Chicago, IL

Salesforce Developer/Administrator

Responsibilities:

• Ensured Production CRM support team follows best practices when architecting, programing or documenting solutions that includes creating standards and documentation and leveraging processes to ensure all development staff follow the same.
• Developed and customized user interface in salesforce.com using Visual force, Apex Controllers and Force.com IDE.
• Created custom Objects, Tabs, Formula Fields, Field Dependencies, record types, page layouts Validation Rules, Work Flows, and Approval Processes for automated alerts, field updates, and Email generation according to application requirements
• Created salesforce sites and exposed outside the organization to get the leads into salesforce.
• Enabled Communities for sandbox and production for external Business purpose.
• Created Apex classes, Apex Triggers and test classes.
• Analyzed business requirements, and converted to Sales force custom objects, lookup relationships, junction objects, master-detail relationships.
• Used service console for case management and even enabled knowledge object in our organization for business requirement.
• Adhered to Agile process while not compromising with standards and quality of work by providing quick turnaround time for any production issues.
• Experience in Data Migration using Import Wizard, Workbench and other integration tools like Apex Data Loader.
• Pre-Deployment, Deployment and Post-Deployment activities in Production.
• Hands on experience in using change sets.
• Implemented Email to case Functionality in our application for service console users.
• Used lighting design systems frame work in visual force pages to make the lightning UI.
• Written Apex Batch class to process large data updates and long running code, used Batchable and Stateful interfaces to write batch and maintain state of the batch.
• Created the functional areas of Data management, Sales forecasting, Contacts, Leads, Campaigns, Opportunities, Quotes, Price book, Dashboards and Reports.
• Created email templates and inbound emails using Visual force for the clients and customers.
• Used Demand Tools to merge the duplicate records.
• Ran Nightly Batch Jobs to auto update of records without manual intervention.

Environment: Saleforce.com platform, Apex, Visual Force Pages, Visual Force Components, Triggers, Pages, Data Loader, HTML, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Templates, Security Controls, Change Sets, Queues, Workbench, SOQL, Eclipse IDE Plug-in.

Confidential, St Louis, MO

Salesforce Developer/Administrator

Responsibilities:

• Actively participated in business/technical grooming session with the business users/analysts, prepared technical stories for the development and technical design document.
• Written SOQL, SOSL queries in Triggers, Controllers & Batch classes and optimized queries to void hitting governor limits.
• Written Apex triggers to accomplish business requirements, while records are Created, Updated, Deleted & Merged; followed salesforce best design patterns and moved all Apex trigger code to separate Apex class and handled recursions.
• Designed and developed Apex Standard/Custom/Extension Controllers with various utility methods and Action methods for user actions from Visual force page on various standard and custom objects.
• Created Visual force pages, custom Visual force components using native components like Page Block, PageBlockSection, Data Table, Action Region, Include Script, Include, Action Function and Action Support.
• Implemented Custom pagination using jQuery in the Visual force pages and used Standard Set controllers.
• Used custom JavaScript and jQuery in visual force pages for client-side validations, ajax searching of records and rendering sections/fields based on the user selection.
• Developed Lightening components and used them in in-line visual force pages for good look and feel in Lightning experience.
• Worked on converting existing Visual force pages to Lightning experience by using Salesforce1 Lightning Design System (SLDS) styles and images.
• Developed Apex Restful, SOAP web service classes and provided service endpoint URL, WSDL file to the external consumers for making inbound calls to salesforce.
• Used Mule soft to Integrate salesforce with Siebel CRM and Oracle Databases.
• Written Apex test classes using the annotations @test setup, @is Test and test Method key words for creating test data, test methods, test class declarations.
• Used Eclipse Kepler with Force.com plugins, Developer console, Workbench, Force.com Explorer tools for Development, Testing and Debug of custom development.
• Worked on configuration of current application using Lookup, Master-Detail & Junction objects, Rollup Summary, Formula fields, Page/Search/Compact Layouts, Validation rules, List/Hierarchy Custom settings, Custom Buttons, Salesforce1 Quick Actions, Compact Layouts, Custom labels and Tabs.
• Worked on customization of standard objects Leads, Account, Contact, Opportunities, Price books, Products, Activities, Cases, Solutions and Knowledge objects.
• Actively worked on customization of Sales cloud by configuring Web-to-Lead, Assignment rules, Sales Process and Account Teams.
• Worked extensively on administration activities like Managing Users, Organization Role Hierarchy, Profiles, Permission Sets, Public Groups, Queues, Network IP filtering, Certificate and Key management.
• Worked on implementation of salesforce new features like Process Builder its new actions like invoking Apex classes, Starting Approval Process, Posting to chatter and Creating/Updating existing child records..
• Developed complex reports for the business users using Tabular, Summary and Matrix reports, created custom report & dashboard folders and assigned permission for various users to the reports and dashboard folders.
• Performed deployments using Salesforce Force.com Ant Migration tool, Change Sets and Eclipse tools to migrate components across various instances.
• Worked with Git version control tools to maintain code in the repository.
• Worked in Agile environment and involved in business and technical grooming sessions.

Environment: Salesforce.com CRM, Apex Language, Visual force, Controllers, Sales Cloud, Service cloud, Web Services, SOAP, WSDL, REST, XML, JSON, Workflows, Approval Process, Reports, Dashboards, Data Loader, Java Script, jQuery, HTML, AJAX, CSS, Eclipse, Force.com IDE, Developer Console, Data Loader, Force.com Ant Migration tool, Git, Windows7.

Confidential, St Louis, MO

Salesforce Developer/Administrator

Responsibilities:

• Worked in a collaborative team environment, designing, develop and unit testing of the application developed for stakeholders.
• Used Force.com IDE for development for Visual force Pages, Apex classes, Triggers and debugging and analyzing logs.
• Created the test classes to check the 85% code coverage and to test the apex code.
• Worked on rollout of customer communities to the users.
• Worked on Approval process, Lightning Process builder and workflows to automate business process without depending on custom code development.
• Worked on security settings Such Organizational wide defaults, Profiles, Permission sets, Manual Sharing.
• Designed, and deployed the Custom objects, Custom tabs, Entity-Relationship data model, validation rules, Workflow Rules, Page layouts, Components, Visual Force Pages, Static Resources (Style Sheets) and Approval Process to suit to the needs of the application.
• Worked on standard and custom sObjects on the Salesforce to meet the requirements and enhancements to the existing system architecture.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports and for different user profiles based on the need in the organization.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce sObjects, used it to read, extract, and load data from comma separated values (CSV) files.
• Worked on Service Cloud and setting up of several features on Service Cloud.
• Worked on Assignment rules to transfer the cases to appropriate queues.
• Created Customer Portal and Communities so that Customers can register and manage their Accounts.
• Used Git as repository to maintain code base.
• Deployed application component meta-data from Sandbox to other Sandbox/Production instances using Change Sets, Force.com Migration tool and Eclipse.
• Involved in managing sandbox for the various dev, qa and uat teams and Full Copy Sandbox refresh by considering salesforce releases and intervals.
• Enabled SAML based Single Sign-On in the Production and Sandbox for authentication.
• Worked on High level Design document and Solution Document in addition to Business Requirement Document.

Environment: Salesforce.com CRM, Force.com platform, Apex Language, Visual force Pages, Data Loader, Workflow & Approvals, Reports, Dashboards, Custom Objects, Custom Tabs, Email Services, Security Controls, Eclipse IDE Plug-in, Sales force, Sandbox.

Confidential

Salesforce Developer/Administrator

Responsibilities:

• Requirements gathering and doing configuration and customization according to business requirement.
• Worked on preparing Technical Design Document, Worked on Agile methodology.
• Worked on creating Objects, Page Layouts, Record Types, Relationships, Validation Rules, Workflows and Approval Process.
• Responsible for weekly and monthly data export, updates & backup for the organization.
• Working with sales cloud process.
• Performed Administrative activities using Apex data loader, import wizard to Inset, Update, and Import data from Microsoft Excel into Salesforce.
• Creating Report Types, Reports and Dashboards.
• Creating Public Groups, Queues, Permission Sets, Profiles, Users and Security Settings based on role hierarchy.
• Experience with the integrating SFDC and AppExchange partners such as MARKETO, CPQ/BIGMACHINES.
• Worked on different portals like Self Service Portal, Partner Portal and Customer Portal.
• Created a new login to identify any MARKETO modifications to Lead and Contact records within Salesforce.
• Performed other administrative tasks such as managing Accounts, Contacts and Cases, setting workflows and approval process for approving new accounts and other business process.
• Created and maintained Reports and Dashboards to provide fast access to key business metrics.
• Experience working with Force.com IDE, Workbench, and Developer Console.

Environment: Salesforce CRM, Force.com Platform, Apex Language, Visual force Pages, Data Loader, Workflow & Approvals, Email Services, Reports, Dashboards, Custom Objects, Custom Tabs, Security Controls, CPQ, Eclipse IDE Plug-in, Sandbox, HTML, Java Script.

Confidential

Java/J2EE Developer

Responsibilities:

• Involved in the design and development of presentation and web layers based on MVC Architecture.
• Developed and deployment descriptors such as web and Hibernate.
• Developed build and deployment scripts using Ant to generate war and ear files and store them on the repository, publish and deploy on the WebLogic.
• Developed the front end with JSP, HTML, Servlets, JavaScript and CSS.
• Developed data access classes using JDBC and SQL queries.
• Developed SQL queries to perform insert, update or delete operation on Oracle database.
• Designed UI modules interfaces using AJAX controls like paginations, Date Picker modules using Data Picker Widget.
• Developed the validations by using Java Script.
• Involved in developing interfaces for the CSM in order to invoke the various business partners using XML, XSLT.
• Developed Web Services using AXIS framework.
• Used CVS as a version control for implementing the application.
• Responsible to coordinate with QA team and analyzing and fixing the reported application issues/bugs as per the stated severity and priority.
• Involved in testing, debugging, bugs fixing and documentation of the system.
• Producing release builds using Ant based scripts.

Environment: J2EE, JDBC, Servlets, JSP, Struts, Java Script, AJAX, HTML, CSS, XML, XSL, Web Services, Oracle9i, SQL, PL/SQL, CVS, Ant, Eclipse, WebLogic, Apache Tomcat, Linux, Windows.