SUMMARY

• Analytical & methodical professional with 8+ years of variedexperience includingP&C Insurance (3 - years), Regulatory Compliance(2+ years)for financial institutions (KYC, CoB, OFAC, BSA/AML & FATCA) for banking, and 3-years of IP Telephony, Online Learning, E-commerce, etc.
• Understanding of Dodd-Frank Act, BSA-AML, Capital Adequacy Ratio (CAR), Customer Due Diligence (CDD).
• Familiar withOFACwatch-lists Politically Exposed Persons (PEP), Specially Designated Nationals (SDN)
• Experience in working with out-of-the-box systems and custom product development
• Familiar with desktop, server and cloud based SaaS, PaaSapplications
• Worked on Agency Management Systems, Document Management Systems, Guidewire Claims Center, etc.
• Worked on integration of FirstBest Underwriting Management System (UMS), Majesco Policy Admin System (PAS) and Majesco Billing System
• Headed integrations of new UMS, PAS& Billing system with seven downstream systems
• Managed system level ICD-9 to ICD-10 migration
• Working knowledge of XML, API’s and web-services
• Lead requirements gathering, worked with SME’s, System Architects, interviewed stakeholders, worked with QA, IT and business process teams in New York, Wisconsin, India and the Philippines
• Well versed in defining and documenting application requirements, understanding business processes, undertakingrisk and impact analysis
• Experienced in UML modeling, Use case and Activity Diagrams using Visual Paradigm and Microsoft Visio
• Worked with defect management suites like Jira, Rally and HP ALM
• Strong documentation skills - business and technical
• Experience in using Agile and Waterfall development methodologies
• Strong communications skills help me demystify complex scenarios for stakeholders
• Well versed withsystem requirements and use-case documentation & diagramming
• Strong problem solving skills with multi-tasking capabilities
• Proficient at reviewing and analyzingQA requirements, authoring and conductingUAT scenarios, functional testing, etc.
• Proficientin planning and design of customer-facing and business-facing applications and interfaces
• Work well in a team environment,and can lead initiatives
• Have worked with geographically dispersed teams

PROFESSIONAL EXPERIENCE

Confidential - New York, NY

Business System Analyst

Responsibilities:

• Was tasked with defining integration of a new Underwriting Management System, Policy Admin System and Billing system with seven backend systems within Confidential
• Worked with departmental stakeholders (AVP’s, VP’s) to capture business requirements
• Created BRD’s and FRD’s for integration to backend systems
• Conducted in-depth gap analysis of Agency Management System and Document Management System
• Worked with managers of downstream applications to understand their business processes and sensitize them to potential changes
• DocumentedBusiness and Technology Process Changesin downstream systems as a result of deployment of new policy system
• Designed wireframes for business-facing document management and won stakeholder approval
• Managed cross-system interfacing of policy documents for claims system
• Worked with IT resources in New York, Madison, India and Philippines
• Participated in integration design meetings
• Participated in system architects’ meetings to represent integrations
• Worked on validating pre-development proof-of-concepts- SSO, Pitney Bowes Spectrum, OFAC, etc.
• Involved with QA in reviewingtest strategies
• Worked with QA resources to review and refine test cases
• DocumentedUAT scenarios for vendors to validate that the solution meets our business requirements
• Lead functional testing of a new Managing General Agent (MGA) system

Confidential - Madison, WI

Claims System Analyst

Responsibilities:

• Worked with divisional leaders and managers in Claims, Compliance and Operations to elicit requirements
• Conducted functional and requirement analysis
• Created BRD & ERD documents
• Participated in daily scrum meetings
• Worked on system streamline claims related to Catastrophic events
• Reviewed enhancements needed to processes in OFAC Compliance
• Worked on defining and documenting ISOfire reporting
• Worked on GWCC enhancement forprocessing of global claims
• Defined the workflow and interface design to facilitate processing of overnight checks
• Was on team to create to automate claims assignments to adjusters
• Worked on Coverage and Kind of Loss mapping of key policy matrices for new policy systems
• Resolved inconsistencies in system-flagged claims
• Worked on Special Investigations Unit (SIU) system to enhance fraud mitigation for claims
• Lead analyst formigration from ICD-9 to ICD-10 (Large project)
• Documented Desktop Procedures (DTP’s) for several processes
• Conceptualized and designed DocuMapper UI and process-flow for efficient Coverage and KOL mapping

Confidential - Charlotte, NC

Business System Analyst

Responsibilities:

• Conducted functional requirement analysis, including BRD
• Created Functional Specification Document (FSD) and presented to business team
• Provided inputs to the offshore IT team on aspects of OFAC compliance
• Primary liaison between business and tech teams
• Documented high-level test scenarios
• Involved in QA and UAT

Confidential, NY

Senior Business Analyst

Responsibilities:

• Elicited requirements &documented functional specifications
• Developed workflow and wireframes for internal interfaces by eliciting requirements from pilot customers
• Created BRD (Business Requirement Document) and ERD (Entity Relationship Diagrams)
• Managed BA and offshore product team
• Guided development of products’ features
• Researched & analyzed regulatory requirements
• Reviewed and edited REST API documentation
• Participated in technical discussions for Pattern Recognition & assisted in Pilot Customer program
• Effectively managed theprojectduring absence of the Product Manager
• Highlights - Involved in devising Pattern Recognition for fraud mitigation and transaction monitoring (users IP address repository, users’ access patterns, etc.) andplanning REST API’s for 3rd Party Developers;interacted with Pilot Clients, guided preparation of Marketing Materials. Solution helped achieveBSA-AML, OFAC and compliance.
• Implemented KYC controls wherein (after basic customer profile was entered) the system would validate The customer on-boarding and process triggered validation of users against ‘watch lists’ published by the US governments (Politically Exposed Persons - PEP, Denied Persons List - DPL, etc., as required under OFAC). Additionally, the module triggered automatically annually or when triggered by a sub-system (high velocity transactions, suspicious activity trigger, etc.) About twelve updated lists were maintained in the cloud.

Confidential - New York, NY

Business Analyst

Responsibilities:

• Conducted requirement &gap analysis,
• Defined project scope
• Created functional specifications documentation
• Evaluated requests for added functionality using RUP methodology
• Assisted with preparation of user manuals and admin manuals
• Reviewed Customer On-Boarding processes

Confidential - Providence, RI

Business Analyst

Responsibilities:

• Conduct threatanalysis
• Prepared risk report for management
• Developed use cases, activity &sequence diagrams
• Analyzed Domain Controller for Microsoft Active Directory

Confidential - New York, NY

Senior Business Analyst

Responsibilities:

• Business Requirement Analysis,
• Managed outsourcedtechnical developers,
• Interacted with clients &system users,
• Created process flow diagram, activity diagrams, and use cases using UML
• Assisted with documentation - User Manuals, Developers Guide, Admin Manual & User Manual
• Involved in advisory capacity for building of Advertising Quantification System, telephony based voice Survey System, ‘Click-to-Call’ customer support system, and a Personal Voice Attendant system.
• ManagedTelefly - a 3-tiered Asterisk based telephony system so SME’s could use a full-featured, web based IP telephonyin a SaaS model. The system provided subscribers with GUI based configuration capability, and real time billing. The three abstracted layers were for Owner, Reseller & Subscriber.