SUMMARY

• Business analyst, with 7 years of experience in Software Engineering, Business reengineering, business and functional analysis, project analysis and project management.
• Experienced in all phases of the Software Development Life Cycle (SDLC) including requirements gathering, analysis, design, implementation, testing and deployment as well as software engineering methods.
• Proficient in creating Use Cases, Sequence Diagrams, and Collaboration diagrams, Activity Diagrams, Class Diagrams etc.
• Used SOA techniques to define the IT infrastructure to allow different applications to exchange data and participate in business processes.
• Highly proficient in preparing Business Requirement documents (BRD), Functional Requirement Documents (FRD), User Requirement Document (URD).
• In - depth Business Applications and Technology exposure on ECM, CRM, Time & Attendance and Legacy Platforms Migrations.
• Extensive experience with process modeling using UML, flow charts, system data flow, task diagrams, sequence, data mapping, and use cases.
• Exceptional documentation skills for writing use cases and functional requirement documents as well as for creating Activity diagrams, State diagrams based on UML Methodology and business process flow diagrams using MS Visio.
• Experienced in documenting and mapping pricing processes for all rate plans and services.
• Also experienced in understanding existing legacy structures, systems and processes for pricing, design and help implement future integrated pricing solutions and integration activity.
• Experienced in performing Business Process Re-engineering/GAP/Ad-Hoc Analysis to check the compatibility of the existing system infrastructure with the new business requirements.
• Understanding of technical architecture - design patterns, and at ease working with technical architects.
• Experience working in iterative and agile project environments
• Defining test cases, creating test scripts, analyzing bugs, interacting with QA / dev teams in fixing errors and User Acceptance Testing (UAT).
• Excellent team player with ability to think analytically and troubleshoot issues.

TECHNICAL SKILLS

Languages: Java, C#, SQL, PL/SQL, HTML, XML.

Data Modeling Tools: Rational Rose, MS Visio, Word, Excel, PowerPoint, MS SharePoint.

Automation Tools: Requisite Pro, Quality Center, WinRunner, LoadRunner, Test Director, QTP.

Management Tools: Rally, JIRA, Rational Clear Case, Rational Clear Quest.

Dev Methodologies: Waterfall, Agile, SCRUM.

Project Management: Microsoft Project, MS SharePoint, Microsoft PowerPoint, Open Office.

RDBMS: Oracle, MS Access, SQL Server.

Operating Systems: UNIX, Windows, Mac OS.

PROFESSIONAL EXPERIENCE

Confidential, Milwaukee, WI

Business Analyst

Responsibilities:

• Worked on Agile-Scrum methodology of SDLC. Involved in estimations, release and iteration planning, and supported the design, development and testing team on daily basis.
• Facilitated JAD sessions to synchronize different stakeholders on their objectives and gathered requirements.
• Wrote User Stories and documented the Product Backlog. Prioritized every iteration based on their severity and their corresponding user stories and tracked them holistically on Rally.
• Assisted Scrum Master to conduct daily Scrum meetings.
• Designed and implemented best practice solutions to match health and wellness tools with client goals, while keeping the end user experience as a top priority.
• Meeting with business users and defining Functional and Non-Functional Requirements and obtaining Business Sign-Off.
• Developed reporting and procedural standards for financial/reporting statements
• Conducted a crosswalk between the Billing Application and the HIPAA Implementation Guide.
• Achieved alignment across four modules about a new, user-friendly navigation scheme by creating mock-ups, and facilitating review meetings.
• Prepared the Master data for the application and assisted in editing the Helpful Tips and error messages for the application.
• Worked on MS SharePoint for maintaining libraries, surveys and discussions.
• Performed testing, conducted UAT and tracked the defects to closure.
• Worked on statistical reports based on the usage of the application by using SQL.

Environment: Agile-Scrum, Java, MS Visio, MS Office, MS SharePoint, MS Project, ETL, HP Quality Center, SQL, MS SQL Server, Rational Unified Process, Rally, UML.

Confidential, Los Angeles, CA

Business Analyst

Responsibilities:

• Worked on Agile methodology of SDLC and created High Level Business Requirements and Reviewed with Technology team for approval.
• Identified page by page navigation of a user and tracked the metrics and volume on each page to calculate ROI on every ad or campaign.
• Managed Product Life Cycle for different Insurance plans.
• Wrote User Stories and documented the Product Backlog.
• Assisted product owners with writing detailed requirements using Rally.
• Gathered, analyzed and documented Business Requirements, Use Cases, Use Case Model and Activity Diagrams.
• Organizing and managing meetings between clients, conduct JAD sessions involving subject matter experts (SMEs), development teams and analysts.
• Created UI mockups and provided walkthrough them to Business and Technical teams to approval.
• Lead multiple presentations using Microsoft Power Point for business and IT.
• Worked on status reporting on a weekly basis to keep the management up to date on the progress of the projects.
• Developed process documents to effectively manage the requirements between the client and the development teams thus getting information to development faster and with fewer errors.

Environment: Agile, UML, Microsoft Project, Rally, MS Office, MS Power Point, Visio, Microsoft, Rational Tools Pro.

Confidential, Irving, TX

Business Analyst

Responsibilities:

• Performed GAP Analysis to check the compatibility of the existing system infrastructure with the new business requirements.
• Assisted in drafting the Application Interface Design with various documentations and diagrams.
• Accumulated system requirements from Policy/Claims/Billing departments through surveys and interviews.
• Conducted JAD sessions with management, SME, vendors, users and other stakeholders to gather Functional Requirements.
• Planned and defined system requirements to Wire Frames with Use Case, Use Case Narrative and Use Case Model using UML (Unified Modeling Language).
• Involved in gathering Performance Measurement metrics to assist PM in developing measurable indicators that can be systematically tracked to assess progress made in achieving predetermined goals.
• Developed and managed creation of User Manual documentation to communicate features, benefits, positioning
• And impacts to different user groups and ensured that documentation deliverables from various groups are produced as needed.

Environment: UML, MS SQL Server, GAP Analysis, MS Office Suite, MS-Project.

Confidential, Phoenix, AZ

Business Analyst

Responsibilities:

• Inspected existing system and documents; reviewed new Charter/Business Requirement Documents.
• Participated in JAD Sessions and inspected legacy system with SMEs to understand new requirements, System Features and understand the change in Business Process from the new system.
• Co-ordinated with the QA team during various phases of testing. Produced clear user manuals & training guides for User Acceptance Testing (UAT) and deployment for end-clients with step-by-step instructions.
• Interacted with business users and elicited requirements to further define Functional Requirements.
• Made changes to existing Vision document, Use-case Specification document and Functional Requirements document using Rational Requisite Pro; Maintained version control via Rational Clear Case.
• Redesigned User Interface mockups and validations using Visio.
• Performed GAP Analysis between newly interfaced objects and functions with the existing system.
• Participated in Design walk-through with SMEs and Architects to baseline the business architecture.
• Interfaced with developers to identify and resolve technical issues and bugs in the software to validate end-user requirements.
• Assisted QA team with manual testing.

Environment: Visio, Rational Clear Case, UML, GAP Analysis, MS Office, RUP, Rational Requisite Pro, Oracle, HTML, XML.

Confidential

Business Analyst

Responsibilities:

• Collaborated closely with cross functional groups of the bank, gathered, analyzed and documented Business requirements
• Created Product Charter, Business Requirements document (BRD) and Functional Requirements Specifications (FRS).
• Worked on Business Process Flows, UML modeling and Use Cases.
• Worked with developers to make sure that they understood the Use Cases.
• Performed an in-depth analysis of the system's organizational structure, services and processes and created As-Is and To-Be process models.
• Participated in the Logical and Physical Design sessions and developed Design Documents.
• Designed and implemented basic SQL queries for QA Testing and Report / Data Validation.
• Partnered with the Technical Areas in the research and resolution of System and User Acceptance Testing.

Environment: Rational Rose, Rational Clear Case, MS Visio, SQL, SQL Server, MS Office, UML.