SUMMARY

• Over 8 years of Industry experience as a Business Analyst with solid understanding of Business Requirements Gathering, Evaluating Data Sources, Translating Requirements into Specifications, Application Design.
• Diverse experience in Banking, Financial Services, Mortgage and Insurance.
• Proficient in Technical and Business Writing, Business Process Flow, Business Process Modeling, Business Analysis and Testing various methodologies.
• Expertise in Project Management i.e. Project Scoping, Planning, Estimating, Scheduling, Organizing, Directing, Controlling, Budgeting and Drafting Remedy Procedures.
• Experience in facilitating Joint Requirement Planning (JRP) sessions with Business User Groups, conducting Joint Application Development (JAD) sessions with IT Groups and Conflict Management with Project team members.
• In depth knowledge Rational Unified Process (RUP) methodology, Use Cases, Software Development Life Cycle (SDLC) processes, Object Oriented Analysis and Design (OOA/D).
• Competent in Creating Unified Modeling Language (UML) diagrams such as Use Case Diagrams, Activity Diagrams, Class Diagrams and Sequence Diagrams.
• Extensive experience in developing Use Cases, creating Screen Mockups, conducting Gap Analysis and Impact Analysis, SWOT analysis, Cost Benefit Analysis, Risk Analysis.
• Facilitated Change Management across entire process from Project conceptualization to Testing through Project Delivery, Software Development and Implementation Management in diverse Business and Technical Environments.
• Responsible to Track, Document, Capture, Manage and Communicate the Requirements using Requirement Traceability Matrix (RTM) which helped in controlling numerous artifacts produced by the teams across the deliverables for a project
• Involved in Test Planning, Test Preparation, Test Execution, Issue Resolution and Report Generation to assure that all aspects of a Project are in Compliance with the Business Requirements.
• Strong experience in conducting User Acceptance Testing (UAT) and documentation of Test Cases. Expertise in designing and developing Test Plans and Test Scripts.
• Interface with clients from Operations, Marketing, Sales, Technologies, and Outside Vendors and act as their customer interface point as the lead of the Projects.
• Highly motivated team player with excellent Interpersonal and Customer Relational Skills, Proven Communication, Organizational, Analytical, Presentation Skills, and Leadership Qualities.

TECHNICAL SKILLS

Programming Languages: C,C++,C#,VC++,VB,VB.NET,C#.NET, ASP.NET, Java, SQL, PLSQL

Operating Systems: UNIX, Windows 95/98/NT/2000/XP, Linux.

Databases: MS - Access, MySQL, SQL Server, Oracle, Teradata, DB2, Sybase

Application Servers: IBM Websphere, ATG Dynamo, BEA WebLogic.

Internet: HTML, XML, VBScript, ASP, JavaScript, JSP, J2EE.

Automation Tools: MS Visio, Rational Rose, Rational Clear Case, SharePoint, Rational RequisitePro, Documentum, Caliber RM, DOORS

Bug Tracking Tools: Mercury TestDirector, Rational ClearQuest

Utility Tools: MS Office Suite, MS Project, TOAD, Adobe Photoshop

Reporting Tools: Crystal Reports, SQL Server Reports (SSRS)

Data warehousing Tools: Informatica, Business Objects, Cognos, Erwin

Testing Tools: Quick TestPro (QTP), TestDirector, WinRunner, LoadRunnerNiku Project WorkBench

PROFESSIONAL EXPERIENCE

Confidential - Covington, KY

Sr. Business Analyst/ Systems Analyst

Responsibilities:

• Support requirements triage in MQC to select release specific requirements - identify relationships and dependencies between requirements, estimate technical effort and perform Impact Analysis.
• Facilitated JAD sessions and design meetings with the Stakeholders, SME’s and Leads of Interfaces.
• Involved in pre implementation, implementation and post implementation efforts
• Performed requirements modeling and develop analysis diagrams, activity diagrams, sequence diagrams, state diagrams, data models, and use-case realizations using RUP tools in Agile.
• Manage changes to requirements through change control -clear case, MQC, Documentum.
• Gathered requirements to upgrade the Time and Attendance system from a client server to a web-based application with three methods of time entry; Time Clocks, Web and Teletime IVR.
• Worked closely with developers to define time calculations for regular overtime and special overtime pays.
• Was given the role of the Administrator for Microsoft SharePoint in designing the CI System. Recommended the necessity for a discussion board to facilitate real - time discussions for the sales team.
• Extensive use of MS Office tools like MS Access, MS Word, MS Excel, MS PowerPoint MS Project for data migration in to the CI System Knowledge Data Base in Microsoft SharePoint. Used the ODBC/SQL to migrate all data to one database before uploading it into the Knowledge Base.
• Defined requirements to automate the daily imports from PeopleSoft into the Phoenix system.
• Worked with PeopleSoft administrators to define the different security groups needed for different roles.
• Reviewed requirements and answered questions from off-shore testing groups to test key functionality changes with the upgrade.
• Attended Workforce Connect training and assisted Timekeeper administrators with their functions such as reporting Genie and automating workflow approvals.
• Worked closely with the vendor to define work rules for different types of exempt and non-exempt employees.
• Gathered requirements to build an interface that loads employee demographic and PeopleSoft specific data directly from the HR system. Employee data appears in the Workforce Timekeeper application within 20 minutes.
• Extensive knowledge of employee benefit laws and regulatory requirements; experience working with vendors to update SPD’s; experience administering FMLA, disability, and workers’ compensation leaves
• Met with the internal training team to review functional changes for their preparation of web-based training for regular employees and managers approving timesheets.
• Produced metrics which provide management insight into the requirements process, to include, status, size, volatility, quality, effort, Visio, Rational Tools, Traceability Matrixes.
• Performed after Action/Post Milestone Reviews and quality reviews to ensure that developed software products met the business needs and are in compliance with RUP and CMMI 3.

Environment: Microsoft Office Suite, Lotus Database, Microsoft Visio, Windows NT/XP, Oracle, SQL, SQL Server, EVPN, RUP, UML, SharePoint, C#. NET, ASP.NET, Business Objects, Test Director, Load Runner.

Confidential, Columbus, OH

Sr. Business Analyst/ Systems Analyst

Responsibilities:

• Extensively involved in every phase of the RUP process starting from Inception to Transition
• Interviewed Business Users to gather Requirements and analyzed the feasibility of their needs by coordinating with the project manager and technical lead.
• Assigned tasks among development team monitored and tracked progress of project following agile methodology.
• Interacted with users for verifying User Requirements, managing Change Control Process, updating existing Documentation
• Created relationships in Requirement Traceability Matrix linking Business Requirements to Functional requirements and Functional Requirements to Systems Requirements.
• Conducted Joint Application Development (JAD) sessions with IT groups. Identified the Key Changes, and participated in Stakeholder Management to communicate effectively with them
• Developed and Documented timelines for Project Delivery, and managed Projects and Resources to successful completion.
• Worked on Documentum for Version Controlling, to maintain up to date changes in the Documents.
• Assisted to develop the Test Plan, Test Cases and Test Scenarios to be used in testing based on Business Requirements, technical specifications and/or product knowledge.
• Conducted User Acceptance Testing, gathered and documented User Manuals and Business Rules

Environment: Microsoft Office Suite, Microsoft Visio, Documentum, Windows NT/XP, Oracle, SQL, SQL Server, Sybase, EVPN, RUP, VBScript, UML, SharePoint, Adobe Photoshop, Caliber RM MIS-IP, C#. NET, ASP.NET, Business Objects, TestDirector, LoadRunner.

Confidential, Cleveland, Ohio

Lead Business Analyst/ Systems Analyst

Responsibilities:

• Analysed User Requirement Document, Business Requirement Document (BRD), Technical Requirement Specification and Functional Requirement Specification (FRS).
• Prepared and analysed AS IS and TO BE in the existing architecture and performed Gap Analysis.
• Created workflow scenarios, designed new process flows and documented the Business Process and various Business Scenarios and activities of the Business from the conceptual to procedural level.
• Used the guidelines and artifacts of the Rational Unified Process (RUP) to strategize the Implementation of RUP effort in different iterations and phases of the Software Development Life Cycle.
• Exposed to Agile methodology.
• Worked as an Interface between the Users and the different teams involved in the application development for the better understanding of the Business and IT Processes.
• Followed a structured approach to organize Requirements into logical groupings of essential Business Processes, Business Rules, and Information needs that insures any Critical Requirements are not missed
• Followed the UML based methods using Microsoft Visio to create: Use Cases Diagrams, Activity Diagrams, State Chart Diagrams, Sequence Diagrams and Collaboration Diagrams.
• Prepared Logical Data Models that contains set of Entity Relationship Diagrams and Data Flow Diagrams and supporting documents and descriptions of the Relationships between the data elements to analyze and document the Business Data Requirements.
• Worked extensively with the QA team for designing Test Plan and Test Cases for the User Acceptance Testing.
• Responsible for providing analytical support in the Design, Development and Implementation of Project.
• Verified the Business Scenarios on new builds to allow extended testing by the QA team.

Environment: Rational Enterprise Suite (Rose, ClearCase, ClearQuest), RUP, Visual Basic, SQL, SQL Server, Oracle, C#.Net, Web Logic, IPFR Services, HTML,UML, Visio, SharePoint, Dream Weaver, Adobe Photoshop, Windows Forms, Web Forms, LoadRunner, WinRunner, DOORS, Project Management.

Confidential, Plymouth, Michigan

Sr. Business Analyst/ Systems Analyst

Responsibilities:

• Facilitated Joint Requirement Planning (JRP) sessions with SME’s in understanding the Requirements pertaining to Loan Origination to Loan Processing.
• Extracted the Business Requirements from the end users keeping in mind their need for the application and prepared Business Requirement Documents (BRD) using Rational RequisitePro.
• Reviewed Design Documents, Requirements Analysis Specifications with Project Lead, Business Owners and the Technical Lead
• Created and managed Project Templates, Use Case Project Templates, Requirement Types and Traceability Relationships in RequisitePro.
• Involved in creating automated Test Scripts representing various Transactions, Documenting the Load Testing Process and Methodology.
• Created meaningful reports for analysis and integrated the Performance Testing in the SDLC.
• Developed and managed Project Plans and Schedules. Managed resolution of Project issues and conflicts.
• Conducted Functional Walkthroughs, User Acceptance Testing (UAT), and supervised the development of User Manuals for customers.
• Worked as a User/Customer advocate and negotiated with user as well as with developers and management staff to resolve any requirement conflict to bridge the Gaps between IT and Business.
• Various versions of the documents generated during the project were maintained and managed using Rational ClearCase and performed defect tracking using Rational ClearQuest.
• Tested the final application for Usability testing to verify whether all the User Requirements were catered to by the application.

Environment: Rational Clear Case,Doors, IBM WebSphere, XML, Java, J2EE, UML,JSP, RUP, VoAVPN, Oracle, MS Visio, DB2, Sybase, SQL Server Reports, WinRunner, LoadRunner, Quick TestPro