SUMMARY

• Over 6+ years of Industry experience as a Business Analyst in Insurance domain with solid understanding of Business Requirements Gathering, Evaluating Data Sources, Translating Requirements into Specifications, Application Design.
• Diverse experience in Financial Services, and Insurance.
• Proficient in Technical and Business Writing, Business Process Flow, Business Process Modeling, Business Analysis and Testing various methodologies.
• Expertise in Project Management (PM) i.e. Project Scoping, Planning, Estimating, Scheduling, Organizing, Directing, Controlling, Budgeting and Drafting Remedy Procedures.
• Experience in facilitating Joint Requirement Planning (JRP) sessions with Business User Groups, conducting Joint Application Development (JAD) sessions with IT Groups and Conflict Management with Project team members.
• Insurance experience includes Personal Property Casualty and Commercial Automobile Product knowledge, Reinsurance for Commercial Property Casualty, Group and Life Insurance Systems, Health Insurance, Auto Insurance Home Owner Insurance and Crop Insurance.
• Serve as Property & Casualty Insurance SME, reporting to the President, addressing various Insurance industry issues as they arise and the point person for the development and adoption of the ACORD xml standards.
• Conducted JAD sessions for communicating with Stakeholders and Project directors.
• Strong understanding of project life cycle and SDLC methodologies including RUP, RAD, Waterfall and Agile.
• Incorporated Rational Unified Process (RUP) to create Requirement Document Specifications using Visible Analyst.
• Maintained and tracked stakeholders requests for enhancements and changes using Unified Change Management tool (UCM) such as Rational ClearQuest
• Object Oriented Analysis and Design (OOA/D).
• Competent in Creating Unified Modeling Language (UML) diagrams such as Use Case Diagrams, Activity Diagrams, Class Diagrams and Sequence Diagrams.
• Extensive experience in developing Use Cases, creating Screen Mockups, conducting Gap Analysis and Impact Analysis, SWOT analysis, Cost Benefit Analysis, Risk Analysis.
• Facilitated Change Management across entire process from Project conceptualization to Testing through Project Delivery, Software Development and Implementation Management in diverse Business and Technical Environments.
• Responsible to Track, Document, Capture, Manage and Communicate the Requirements using Requirement Traceability Matrix (RTM) which helped in controlling numerous artifacts produced by the teams across the deliverables for a project
• Involved in Test Planning, Test Preparation, Test Execution, Issue Resolution and Report Generation to assure that all aspects of a Project are in Compliance with the Business Requirements.
• Proficient in DMAIC
• Strong experience in conducting User Acceptance Testing (UAT) and documentation of Test Cases. Expertise in designing and developing Test Plans and Test Scripts.
• Interface with clients from Operations, Marketing, Sales, Technologies, and Outside Vendors and act as their customer interface point as the lead of the Projects.
• Highly motivated team player with excellent Interpersonal and Customer Relational Skills, Proven Communication, Organizational, Analytical, Presentation Skills, and Leadership Qualities.

TECHNICAL SKILLS

Programming Languages: C,C++,C#,VC++,VB,VB.NET,C#.NET, ASP.NET, Java, SQL, PLSQL

Operating Systems: UNIX, Windows 95/98/NT/2000/XP, Linux.

Databases: MS - Access, MySQL, SQL Server, Oracle, Teradata, DB2, Sybase

Application Servers: IBM Websphere, ATG Dynamo, BEA WebLogic.

Internet: HTML, XML, VBScript, ASP, JavaScript, JSP, J2EE.

Automation Tools: MS Visio, Rational Rose, Rational ClearCase, Rational RequisiteProDocumentum

Bug Tracking Tools: Mercury TestDirector, Rational ClearQuest

Utility Tools: MS Office Suite, MS Project, TOAD, Adobe Photoshop

Reporting Tools: Crystal Reports, SQL Server Reports (SSRS)

Data warehousing Tools: Informatica, Business Objects, Cognos, Erwin

Testing Tools: Quick TestPro (QTP), TestDirector, WinRunner, LoadRunner

PROFESSIONAL EXPERIENCE

Confidential, Harleysville,PA

Sr.Business Analyst

Responsibilities:

• Analyzed clients systems and business processes.
• Performed as an active liaison between stake holders; system users, clients and project management.
• Prepared requirements document for Commercial Auto, Inland Marine, Crime, Worker’s Compensation, Umbrella, Business Owners Policy, Commercial Output Policy, and Commercial Property Package.
• Conducted user interviews, gathered requirements, analyzed the requirements by using Rational Rose, Visio and Requisite pro - RUP
• Established a Business Analysis methodology around the Rational Unified Process.
• Developed UML Use Cases using Rational Rose and developed a detailed project plan with emphasis on deliverables.
• Responsible for acting as a liaison with operational and financial management, systems support and sales to identify business opportunities. Developed a file of ACORD Forms used as the standards in all Property and Casualty markets, for both Personal and Commercial Lines of Business.
• Developed project plans and managed project scope.
• Assigned tasks among development team, monitored and tracked progress of project following Agile methodology
• Track and manage all Change Requests, using Rational ClearQuest.
• Maintained and tracked stakeholders requests for enhancements and changes using Unified Change Management tool (UCM) such as Rational ClearQuest
• Coordinating and Developing QA activities.
• Assisted in creating a High level Request for Proposal (RFP).
• Conducted presentations of the QA test results with analysis to the stakeholders and users and documented modifications and requirements.
• Conducted UAT; facilitated discussion between business team and QA team on determine the test requirements and pass/fail criteria; documented and reported user feedbacks to management team.
• Completed the documentation of Claims Scenario’s for the source system
• Worked extensively with MS Excel and MS access
• Responsible for creating test scenarios, scripting test cases using testing tool and defect management for Policy Management Systems, Payables/Receivables and Claims processing.
• Collected & documented the requirement of Business Teams from Annuities at Confidential & ASPF, Policy & Program Evaluation Team, and Project Sponsors & Actuaries.
• Assisted in building a Business Analysis Process Model using Rational Rose and Visio.
• Performed extensive Requirement analysis and developed use cases and workflows.
• Designed and developed Use Cases, Activity Diagrams, Sequence Diagrams, and OOD
• Played a key role in the planning, User Accepted Testing, and Implementation of system enhancements and conversions.
• Provided key input in working with users in defining project and system requirements.
• Developed strategic partnerships with the business units to develop a solid knowledge base of the business line; including the business plan, products, and process and revenue streams.
• Documented and delivered Functional Specification Document to the project team.
• Conducted JAD sessions for communicating with Stakeholders and Project directors.

Environment: UML, RUP, Mainframes, COBOL, JCL, Db2, Oracle, Rose, MS Word, MS Excel, MS Visio, LoadRunner, WinRunner.

Confidential, Newark, NJ

Business Systems

Responsibilities:

• Analyzed clients systems and business processes.
• Conducted user interviews, gathered requirements, analyzed the requirements by using Rational Rose, Visio and Requisite pro - RUP Established a Business Analysis methodology around the Rational Unified Process.
• Involved in reviewing test plans and test cases and ensuring test cases reflect user needs. Also responsible for conducting user training and user acceptance testing to ensure and verify system is designed according to user needs.
• Conducted review sessions on regular basis with QA and development teams for preparing status, delivery report and client reporting.
• Researched the various steps in the lifecycle and then constructed the system in a way that the high risk customers would be easily identified and monitored.
• Streamlined clerical work processes and mapped then into the new system.
• Developed project plans and managed project scope.
• Assigned tasks among development team, monitored and tracked progress of project following Agile methodology
• Track and manage all Change Requests, using Rational ClearQuest.
• Maintained and tracked stakeholders requests for enhancements and changes using Unified Change Management tool (UCM) such as Rational ClearQuest
• Designing and customizing data models for Data warehouse supporting data from multiple sources
• Expertise in development of High level design, Conceptual design, Logical and Physical design for Database, Data warehousing and many Distributed IT systems
• Coordinating and Developing QA activities.
• Assisted in creating a High level Request for Proposal (RFP).
• Conducted presentations of the QA test results with analysis to the stakeholders and users and documented modifications and requirements.
• Conducted UAT; facilitated discussion between business team and QA team on determine the test requirements and pass/fail criteria; documented and reported user feedbacks to management team.
• Worked extensively with MS Excel and MS access
• Responsible for acting as a liaison with operational and financial management, systems support and sales to identify business opportunities. Developed a file of ACORD Forms used as the standards in all Property and Casualty markets, for both Personal and Commercial Lines of Business.
• Collected & documented the requirement of Business Teams from Annuities at Confidential & ASPF, Policy & Program Evaluation Team, and Project Sponsors & Actuaries.
• Assisted in building a Business Analysis Process Model using Rational Rose and Visio.
• Performed Gap Analysis to check the compatibility of the existing system infrastructure with the new business requirements.
• Performed extensive Requirement analysis and developed use cases and workflows.
• Designed and developed Use Cases, Activity Diagrams, Sequence Diagrams, and OOD
• Played a key role in the planning, User Accepted Testing, and Implementation of system enhancements and conversions.
• Responsible for continuous process improvement by using SDLC methodology
• Participated in integrating Prudentials purchase of Allstates Variable Annuity business.This effort entailed interviewing technical and senior management staff
• Implement and maintain Property & Casualty (e.g. bug-fix, data integration, version release) systems of assigned customers.
• Involved in creating reports for the end users using Crystal reports from the gathered requirements.
• Provided key input in working with users in defining project and system requirements.
• Developed strategic partnerships with the business units to develop a solid knowledge base of the business line; including the business plan, products, and process and revenue streams.
• Managed the development and implementation of the Independent Agent payroll system, Property & Casualty Specialist compensation system, Telesales compensation system, contingent and bonus compensation system and several compensation contract agreements with the MetLife agency sales force
• Documented and delivered Functional Specification Document to the project team.
• Conducted JAD sessions for communicating with Stakeholders and Project directors.
• Developed business requirement specification documents as well as high-level project plan.
• Assist the PM in setting realistic project expectations and in evaluating the impact of changes on the organization and plans accordingly and conducted project related presentations.
• Conducted benchmarking activities to identify best practices.

Environment: Mainframes, COBOL, JCL, Db2, Oracle, Rose, Crystal Report, MS Word, MS Excel, MS Visio, SDLC, RUP, UML, UAT,LoadRunner, WinRunner.

Confidential, Newnan, GA

Business Analyst

Responsibilities:

• Established a RUP (Rational Unified Process) centric business analysis methodology.
• Collaborated in building a business analysis process model using Rational Rose, RequisitePro, and Visio.
• Provided key initiatives in working with users in defining project and system requirements.
• Provided inputs in the strategic development of detailed project plans, work assignments, target dates etc.
• Developed the workflow to produce the output for the user in Pega Systems using html.
• Prepared Business Context Diagram, Use Case diagrams and corresponding Activity Diagrams using Rational Rose to depict the workflows to be incorporated into the development of Pega Business Process Management (BPM) tool.
• Responsible for the development of a Data Warehouse for personal lines property and casualty insurance.
• Meticulously assessed data from various sources and generated conceptual and logical database designs using ERwin data modeling tool.
• Designed three research systems involving; geographical locations, weather damage, and cause of loss for insured crops.
• Worked on Commercial lines Property and Casualty Insurance including both policy and claim processing and reinsurance.
• Created business requirement documents and integrated the requirements and underlying platform functionality
• Facilitated the User Acceptance Testing (UAT) with Pega System Administrators and Business Users, documented any issues or defects and eventually got sign off from the right parties.
• Exposed to Agile methodology.
• Processed annuitant transaction to move their payout investment from one separate account to another
• Experience in managing the changes in requirements by Unified Change Management Tools (UCM) like Rational Clear Quest.
• Design and develop the data load process using XML Style sheets and ACORD.
• Designed and developed Use Cases, Activity Diagrams, Sequence Diagrams, OOD using UML
• Implement and maintain Property & Casualty (e.g. bug-fix, data integration, version release) systems of assigned customers.
• Performed requirement analysis, went through all the use cases and issue logs.
• Developed strategic partnerships with the business unit to prepare a solid knowledge base of the business line, including the business plan, products, and process’ and revenue streams aimed towards problem solving.
• Helped design scope documents and the Request for Proposal (RFP) after extensive ROI analysis and coordinated with top management for the approval process.
• Conducted JAD sessions for communicating with Stakeholders and Project directors.
• Functioned as the primary liaison between the business line, operations, and the technical areas throughout the project cycle. Worked with ODS and OLAP system. Worked with Data Extraction, Transformation and Loading. Metadata architecture was also provided, for the purposes of query enhancement and clarification of data relationships. Also built the foundation for process implementation in MS-SQL.
• Conducted mass user interviews with brokers, enterprise user representatives and SMEs.
• Worked extensively with MS Excel
• Partnered with the technical areas in the research and resolution of system and process problems especially related to Power Builder platform.
• Provide customer service and support for Property & Casualty risk management needs
• Played a key role in the planning, testing, and implementation of system enhancements and conversions.
• Performed analysis on enterprise data/report integration & provided functional specification to development team to build Enterprise Reporting Systems.
• Guided development team in the Oracle 9i based database.

Environment: Windows, MS Office(MS Word, MS Excel, MS Powerpoint, MS Visio), .NET, Oracle, Crystal reports, RUP, UML, SQL, SWOT analysis, GAP Analysis, Win Runner.

Confidential, RI

Business Analyst

Responsibilities:

• Involved in the analysis of the existing credit card processing system, mapping phase according to functionality and data conversion procedure.
• Performed Gap Analysis to check the compatibility of the existing system infrastructure with the new business requirements.
• Followed solely RUP methodologies during the course of the project.
• Incorporated Rational Unified Process (RUP) to create Requirement Document Specifications using Visible Analyst.
• Utilized the 80-20 rule to prioritize and in corporate the critical features. Used Time-Boxing techniques to finish within set time frames.
• Accumulated system requirements from various departments through surveys and interviews.
• Involved in prioritizing the defects and writing business requirements to resolve them.
• Conducted JAD sessions with management, SME, vendors, users and other stakeholders for open and pending issues.
• Prepared Business Requirement Documents (BRD’s) after the collection of Functional Requirements from System Users that provided appropriate scope of work for technical team to develop prototype and overall system.
• Serve as Property & Casualty Insurance SME, reporting to the President, addressing various Insurance industry issues as they arise and the point person for the development and adoption of the ACORD xml standards.
• Involved in Testing by using SQL and work with QA together to develop test Scenarios and test cases.
• Planned and defined system requirements to Wire Frames with Use Case, Use Case Scenario and Use Case Narrative using the UML (Unified Modeling Language) methodologies.
• Created Use Case Diagrams, Activity Diagrams, Sequence Diagrams and ER Diagrams in MS Project.
• Designing and customizing data models for Data warehouse supporting data from multiple sources
• Assisted in the development, design and implementation of new relational or multi-dimensional databases, including the analysis of user needs.
• Created and managed project templates, Use Case project templates, requirement types and traceability relationships in Requisite Pro.
• Developed Systems Specifications document to define the impact of the new requirements on the existing system.
• Worked extensively with MS Excel and MS access
• Involved in Performance Measurement to develop measurable indicators that can be systematically tracked to assess progress made in achieving predetermined goals.
• Developed and managed creation of product documentation to communicate features, benefits, positioning and impacts to different audiences and ensured that documentation deliverables from various groups are produced as needed.
• Involved in performance measurement of ongoing data collection to determine if a program is implementing activities and achieving objectives.
• Involved in reviewing test plans and test cases and ensuring test cases reflect user needs. Also responsible for conducting user training and user acceptance testing to ensure and verify system is designed according to user needs.
• Conducted review sessions on regular basis with QA and development teams for preparing status, delivery report and client reporting.
• Suggested measures and recommendations to improve the current application performance.

Environment: Rational Enterprise Suite (Rose, RequisitePro, ClearCase, ClearQuest), UML, RUP, Case wise modeller, IBM WebSphere, XML, Java, Unix, C++, J2EE, JSP, Oracle, DB2, Sybase, SQL Server Reports, WinRunner, LoadRunner, Quick TestPro