SUMMARY

• With over 8 years of experience as a Business Analyst with an understanding of Business Process Flows, Case Tools, Business Intelligence and Business Analysis.
• Exposed to all processes involved in Software Development Life Cycle, Maintenance projects by leading and executing several pilot projects and full implementations.
• Experience in Business Process Management (BPM), which allows the organizations to manage their processes to improve and manage them over the period of time.
• Good Knowledge and Experience in using Agile.
• Extensive experience gathering, defining, business requirements (BRD) translating them into technical specifications and functional requirements Specifications (FRS), Requirement Traceability Matrix (RTM)
• Proficient in transforming business requirements into functional specifications and documenting the same in Business Requirement Document (BRD), focusing on workflow analysis and design, business process reengineering, user interface design, and process flow modeling, RUP.
• Proficient in analyzing and creating Use Cases Narrative, Use Case Diagrams, Activity Diagrams, Flow Diagrams; using MS Visio and Rational Rose. Also experienced in MS Office Suite, MS Project (for Project Plan).
• Experience in organizing Joint Application Development (JAD) and Joint Requirement Planning sessions (JRP), Interviews, Workshops and Requirement felicitation sessions with end - user/clients/stake holders and the IT group.
• Successful as a team player to work in conjunction with other testers, developers and other team members in validation and testing complex scenarios and projects and in the maintenance of Quality Standards in Projects especially
• Experience in performing Feasibility Analysis, Gap Analysis, Risk Analysis
• Worked on projects with different SDLC methodologies such as Waterfall, RUP, and Agile methodology.
• Extensive experience in all MS office and project management software, designing and implementing web-enabled
• Participated in the planning and execution of the User Acceptance Testing effort.
• Strong skills in back-end testing using SQL Queries
• Strong Analytical skills, excellent communication and interpersonal skills, team player and self-Starter.

TECHNICAL SKILLS

Platforms: Windows 2000/9X/NT/XP/Vista, Macintosh

Project Management Tools: MS Project, MS Visual source safe, MS Visio, and MS Office 2003/2007 MS Sharepoint 2007

Languages: C, C++, C#, SQL, Assembly (8051/85/86/)

Web Technologies: HTML, Java Script, CSS, XSLT, XML, DOM, AJAX PHP, Perl, UML

Software Tools: Visual studio .Net, Visual Basic, Visual C++, Edit Plus, Load Runner, Quality Center

RDBMS: MS-SQL Server 7.0, MS-Access, Oracle

Servers: /Web Servers Internet Information Server (IIS)

PROFESSIONAL EXPERIENCE

Confidential, San Jose, CA

Business System Analyst/Associate Project Manager

Responsibilities:

• Developed business requirement document (BRD) with project teams.
• Document functional specification document (FSD) by interacting with developer
• Acted as a liaison between business staff and technical staff to articulate needs, issues and concerns.
• Have worked on Agile-Scrum methodology and SaaS Platform for the requirement analysis, eliciting client requirements and liaise with development and testing teams.
• Planned and defined system requirements to Use Case, Use Case Scenario and Use Narrative using the UML (Unified Modeling Language) methodologies
• Involved in preparing test plan and test cases based on the functional specifications and execution of the test cases
• Conducted JAD sessions with management, SME, vendors and other stakeholders for open, pending and critical issues
• Involved in creating the BRD using SPS 2010 (SharePoint Portal Services) and Product Requirement Specification(PRD) for the System
• Keep track of issues and communicate them to vendors, management and stakeholders
• Conduct Gap analysis and structured walkthrough of workflow with Process team.
• Schedule meetings with developers, System Analyst and testers to collaborate resource allocation and project completion using MS Project
• Create and manage project templates, use case project templates, issue logs, Minutes of meetings and traceability relationships
• Developed wire frames/prototypes to facilitate requirement elicitation
• Participated in weekly meeting with the management team to discuss project progress and open issue.
• Send daily and weekly reports on project progress and outstanding items.
• Initiate and Conduct project team transition.

Environment: Windows 2007, MS Visio, MS Project, ESS Portal, MS SharePoint, Web Access, Rational Rose, Clear Quest, Quality Center, CRM portal

Confidential, Portland, OR

Business Analyst

Responsibilities:

• Gathered Business Requirements, interacted with the Users, Designers, Developers, Project Manager and SME’s to get a better understanding of the Business Processes and analyzed and optimized the process using Agile Methodology
• Prepared Business Requirement Document (BRD) and used Rational Requisite Pro to manage, analyze and convert business requirements into functional specifications
• Facilitated Joint Application Development (JAD) sessions. Gathered requirements using interviews, document analysis, requirement workshops, storyboards and surveys
• Responsible for producing process flow diagrams for TO-BE process flows and AS-IS process flows using Microsoft Visio
• Knowledge and experience of implementing E-commerce payment systems / gateways
• Used various metrics such as traffic analysis, acquisition sources, overall conversion rate, campaign rate, campaign results etc. to turn visitor behavior into more effective online marketing by integrating Unica’s Campaign Management module (CMM) and Interactive Marketing module
• Segregated requirements into high level and low level Use Cases, activity diagrams using MS Visio according to UML methodology thus defining the Data Process Models
• Assisted the business units with communication and collaboration process improvement, including the use of new Web 2.0 tools: discussion forums, Blogs, Wikis and other digital communication channels
• Conducted feasibility analysis and created data model and data flow models

Environment: MS Project, MS Excel, MS PowerPoint, MS Access, Windows XP, MS Visio, Rational Clear Quest, Rational Requisite Pro, Rational Clear Case, UML, Unica Interactive Marketing and Unica Campaign Management.

Confidential, Lynwood, CA

Business Analyst

Responsibilities:

• Analyzed the flows of BPM, including the review and preparation of use cases to demonstrate the facilitated automation process.
• Carried JAD Sessions with all the key stakeholders of the hospital for designing the application and took care of all their needs as what information of Confidential t should be mandatory so that it becomes easy for the providers to handle the Confidential ts.
• Collaborated with business sponsors in determining scope and vision for the projects.
• Participated meetings, collected and understood process-based requirements gathering, and arranged end-user meetings.
• Documented the Business Scope Document (BSD) and discussed the same to help the client understand what to expect during the course of the project and what is out of scope of the project.
• Followed RUP methodology and aggressively worked in its every stage of development life cycle.
• Contributed in developing the Business Scope, Business Plan, and Functional Specification Document.
• Carried out JAD Sessions with the project team and stakeholders to gather detailed requirements about the application.
• Provided hands-on project schedule management by developing and maintaining project plan using Microsoft Project during various stages of the project.
• Verified the EDI 837 I & P sample files to include all the required data elements (data columns).
• Assisted in designing the system for the client.
• Participated in deciding on the graphics, home page, different colors and codes for the providers so that they can be easily differentiated.
• Conducted Impact Analysis based on the scope of the project.
• Documented Business Use Cases and designed flow diagrams, UML diagrams such as the Use Case, Sequence, and Activity Diagrams using Enterprise Architect.
• Conducting User Acceptance Testing (UAT).
• Tested modules for ISA and GS segments to be used as per HIPAA-4010 named Implementation
• Performed Risk Analysis to identify critical and high-risk areas of the application for the business.
• Participated in planning and organizing the Test Cases, Test Suites, and Test Schedules.
• Responsible for weekly walkthroughs and inspection to keep track of the project schedule and participating in the open issues to be resolved.
• Used prototype as a technique for requirement validation
• Conducted training sessions for the users of the application as well as for the providers.
• Involved in testing claim (270/271, 837, 997, 276,277, 835) to make sure application is transferring data accordingly.
• Reviewed EDI 837 claims and flagged HIPPA non-compliant claims received from the Payer side

Environment: Windows, Enterprise Architect, Rational Clear Quest, Test Director (mercury test director 7.6), Win Runner, MS Office (MS Word, MS Excel, and MS Power Point).

Confidential, Mountain View, CA

Sr. Business Analyst

Responsibilities:

• Conducted requirements elicitation meetings with end users to document business requirements in BRD and used Rational Requisite Pro for management of these requirements.
• Transformed BRD into Use Cases using UML for new product functionality. Used tools such as MS Visio to define business Use Cases, and activity diagrams.
• Analyzed and documented differences between the As-Is and To-Be processes.
• Good Knowledge and Experience in using Agile.
• Made recommendations to development teams regarding the design and implementation of any missing functionality.
• Framed out Business Transaction rules, inventory control rules, supply chain rules and related Documentation.
• Responsible for working with the manager and other users and creating Work flow diagrams and Business process flow diagram as per the detail requirement analysis of supply chain management.
• Participated in design and status meetings with other team members to discuss problem identification, prioritization and resolution.
• Designed and implemented numerous control charts, pivot tables and OLAP queries to provide real time parameter tracking for logistics and marketing departments, resulting in significant improvements in process efficiency and reliability. Managed security procedures at various trans-loading facilities
• Participated in Release walk-thru, demo & presentation of the new releases and documented the feedback.
• Performed Gap analysis for new functionality requirements, as well as prioritized them based on actual business needs so as to align them with the product release roadmap. .
• Provided accurate estimates of effort for the new requirements and enhancements.

Environment: MS Visio, Oracle 9i, SQL Server, Windows 2000, Quality Center