SUMMARY

• Over 7 years of experience in the Information Technology Industry, Business Analysis, Business Requirements Gathering, Data Analysis and Use - Case Analysis
• Complete knowledge of the Software Development and QA Life Cycles with timely delivery against aggressive deadlines
• Strong knowledge of Business Process Management and Business Process Re-engineering practices
• Experience in the Banking, Financial, and Shipping industries
• Expertise in Functional Decomposition, Business Requirement Gathering, Process Analysis, System Analysis, Functional design and documentation, Gap Analysis, Use-Case analysis and design
• More than 5 years of hands-on experience with the use of Rational Unified Process and UML in the analysis, design and development of mission critical software
• Responsible for creating use case diagrams, high level and detailed sequence diagrams, class diagrams, activity diagrams using Rational Rose. Drawing software system architecture diagrams using Microsoft Visio
• Involved in determining the project and test scope, created test bed, test plans, test cases and test coverage matrix. Responsible for running test scripts and documenting the metrics
• Expertise in System Integration and User Acceptance Testing Methodologies
• Responsible for mentoring resources and knowledge transfer to junior analysts, developers and testers
• Complete knowledge and understanding of ITIL business processes and practices
• Proven experience in developing necessary documentation such as Project Plan, Requirements Specification, Functional Specification, Mapping Documents, Timelines, Budget and Requirements Traceability Matrix
• Hands on experience using SQL for extraction and data verification. Knowledge of creating and deploying SOAs
• Excellent communication skills across all levels

TECHNICAL SKILLS

Software: JDK2.0, MS Visual Basic 4.0/5.0, MS Access 7.0, Oracle 7.3 / 8.0.3, SQL forms, Sybase, XML, DHTML, JAVA

Methodologies: Rapid Application Development (RAD), Rational Unified Model (RUP), Manual testing, UML, XML, Data Warehouse Design and Techniques, Data Mapping & Analysis

Documentation Tools: MS Office Suite (MS Word, Excel, PowerPoint), MS Project, MS Visio

Business Intelligence Tools: Business Objects XI

Testing Tools: Rational Suite (Rational ReqPro, Rational Rose, Rational Test Manager, Clear Case, Clear Quest, SQA Suite 6.1 (SQA Robot, SQA Admin), Win Runner 6.0, Certificate of Achievement in Test Director and Load Runner, DB Tester

Environment: Windows 3.1/95/98/NT, Internet Explorer, Netscape 4.51, 4.6, UNIX Solaris 2.6, Web Sphere

Defect Tracking Database: Test Director, Lotus Notes, Test Track

PROFESSIONAL EXPERIENCE

Confidential, Seattle, WA

Business Analyst

Responsibilities:

• Worked with a team of 4 Business Analysts and was an integral part of redesigning the business process
• Interacted with stakeholders to get a better understanding of client business processes and gather business requirements
• Was involved in the complete SDLC process
• Created business process workflow diagrams (Activity diagrams) for theGAPas-isand to-be process inVisio,Rational Rose
• Created Business Use-Case Model and Business Use Case Specifications after accessing the status and scope of the project and understanding the business processes
• Producedfunctional specificationsand led weeklyJADmeetings with development consultants and business units to discuss outstanding technical issues and deadlines
• Created and managed use-case templates and traceability relationships inRequisitePro
• Managed all the requirements (Business and Application use cases) in RequisitePro, making requirements available to all team members and to maintain traceability between requirements, design, and UAT test cases
• Visualized complex data structures usingERwinand established enterprise-wide standards for managing data
• PreparedLogical Data ModelsusingERwinthat contains set of diagrams and supporting documents containing the essential business elements, detailed definitions, and descriptions of the relationships between data elements to analyze and document business data requirements
• Managed and controlled change usingClearQuest, associated requirements to specific change request/enhancements/defects and made sure that other teams were following the change requests guidelines
• Linked business processes to organizational objectives, performed critical path analysis, and identified opportunities for business process improvement
• Supported with Quality Assurance Analyst with logging the test cases and their results and developed testStatusReportsforStakeholder review
• Supported the QA team by assisting with automated testing sessions using WinRunner and logging and maintaining the results via a traceability matrix
• Updated the issues log with all issues identified during UAT and created defect tickets in ClearQuest for all defects and enhancements identified during UAT
• Analyzed user requirements, attended Change Request meetings to document changes and implemented procedures to test changes using the Rational ClearQuest

Environment: Oracle, PL SQL, Rational Requisite Pro, Rational ClearCase, Rational ClearQuest, DOORS, Mercury WinRunner, Microsoft Visio, ERwin3.5.2

Confidential, Herndon, VA

Business Analyst

Responsibilities:

• Gathered user and business requirements through interviews, surveys, prototyping and observing from portfolio managers and User Interface
• Worked with Project manager, created Work flow diagrams, Activity Diagrams on MS Visio/MS Project using Program Evaluation and Review Technique
• Conducted Joint Application Development sessions for requirements gathering with Business Stakeholders, SME’s, Users, refined it using Wireframes, mock ups, Context Diagrams, Use Case Diagrams and made conceptual illustrations for scenario focused engineering
• Reconcile the tax information from generated reports, balance sheets, and general ledger accounts and post and prepare journal entries
• Worked on the initiating of the loan for the REO through loan origination system including the financial documents required
• Worked on reconciliation of the accounts related to the tax difference between the REO and NREO properties.
• Coordinated with business users to prepare, update Business Requirement Documents and Functional Requirement Documents. Created Use Cases documents for requirements
• Planned and defined system requirements to Use Case, Use Case Scenario and Use Case Narrative using the UML methodologies
• Involved in creating data models for the data warehouse and specify data mapping documents from specific data sources
• Worked in the development phase of the projects and prepared test scripts and test plans
• Scheduled meetings with developers, systems analysts, and testers to collaborate resource allocation and project completion using MS Project
• Conducted process improvements, status meetings, presided over the Changed Control Board meetings to discuss Defect and Enhancement
• Conducted UAT and Coordinated with the QA Team for the sign-off process before deployment and assisted the Project Manager on creating the Lessons learned document
• Created ad-hoc financial reports for the top management using MS Excel

Environment: MS visual Studio .NET, MS .NET Framework, J2EE technology, Windows 2000 Advanced Server, UNIX / Oracle Platform, MS Visio, RUP 2002, Rational Requisite Pro, Rational Rose 2002, Rational Robot 2002, Rational Clear Quest 2002, Rational Clear Case 2002

Confidential, Chicago, IL

Business Analyst/QA Analyst

Responsibilities:

• Responsible for gathering requirements and creating a Business Requirement Document
• Responsible for analysis and documenting different Corporate Actions in the requirements document like decisions made by the management on Return profits to shareholdersand Corporate Restructuring
• Responsible for creating a Functional Design
• Responsible for creating a Technical Design Document which captured processes like Report generation, Metric Calculations, File Load Processes, Data Generation, Data Migration, etc.
• Responsible for documenting Process Flow diagrams and Activity diagrams using MS Visio
• Designed and wrote Functional Level Use cases
• Drafted a corporate credit analysis and SWOT analysis document
• Created Functional Level Flowcharts and artifacts
• Documented business-driven requirements of Wachovia web portals (Wisdom and Smart station) to suite the PMA Interim solution
• Involved in Joint Application Review sessions for efficiently defining user requirements
• Created Test strategy and a Test Plan document to define the coverage of testing to be performed during the testing phase of PMA
• Documented and tested the delivery of GL Accounts as a metric in the Organization
• As a Test coordinator Wrote and facilitated UAT Test sessions
• Responsible for documenting meeting minutes
• Involved in developing and running System Integration Test and Regression Test scripts
• Worked on Global Delivery Model system as development and coding was offshore
• Designed Report requirements and mock-ups for the new PMA system
• Made sure that Audit reports received from branches are Wachovia standard after implementation of the new system
• Involved in documenting Data Warehouse Architecture diagrams
• Involved with ETL process for extracting data from outside sources, transforming it to fit business needs, and ultimately loading it into the data warehouse

Environment: Unix, Actuate, Rapid SQL, Oracle, DB2, Java, VB .Net, Lotus Notes, AutoSys, Windows 2000, MS Project, MS Word, MS-Visio, Test Director

Confidential, Charlotte, NC

Business Analyst/QA Analyst

Responsibilities:

• Identified requirements for the customer and provided Gap Analysis as per the customer requirements and the application
• Responsible for creating an Approach to Structured Finance BRD
• Design and develop the Functional Overview Document and the Business Requirement Document
• Responsible for writing Functional Level Use Cases
• Responsible for defining multiple SLA’s between Confidential and Confidential
• Involved in the development of a detailed Test Plan
• Developed UAT, System, and Regression test scripts
• Responsible for Business & Data Analysis, business interaction, production of functional requirements and interfacing with Technology Build team
• Responsible for documenting Process Flow diagrams, Activity diagrams and Data Architecture Diagrams using MS Visio
• Responsible for ensuring Technical documentation is accurate, complete, meets specifications, and adheres to high standards for quality, graphics, coverage, format, and style
• Gathered and Documented Credit Risk Management and Equity Analysis guidelines to maintain a bank’s credit risk exposure within acceptable parameters.
• Documented meeting minutes, guidelines, plans, and procedures
• Facilitate weekly UAT sessions
• Responsible for tracking databases using PVCS Tracker
• Interviewed system users, documented existing business processes and systems, and gathered functional requirements for analysis and design
• Used Rational Administrator to create a common project which hosted artifacts from different Rational Tools like Rational ReqPro and Test Manager
• Created Functional Requirement Document (FRD) using Rational Req Pro
• Managed Tests, Requirements, Documented defects, change tracking using Rational Test Manager
• Documented regulatory guidelines for authenticating requirements for their Internet Banking applications
• Used SharePoint for Web Portal and Intranet Functionality
• Responsible for creating a Requirements Traceability Matrix which linked the Business Requirements, Functional Requirements, Product Requirements and Use Cases

Environment: Java, SQL, Oracle, Windows 2000, MS Project, MS Word, MS-Visio, SharePoint 2.0, Rational Req Pro. Rational Test Manager

Confidential Atlanta, GA

Business Analyst

Responsibilities:

• Identify and manage business requirements and write functional specifications consult with technical subject matter experts
• Used Management Tools like MS Project'98, MS-Visio, MS Power Point for Project Planning, Project Tracking, System process flow diagrams, documenting
• Responsible for documenting, developing enhancing and supporting effective business processes
• Documented and communicated functional and technical specifications to be used for development purposes
• As a Technical writer Drafted procurement and related documents that are clear, understandable and achieve the Agency’s goals, and are coherent across divisions following best practices and industry standards
• Written technical requirements and specifications for IT procurements, developing solicitation documents, including Requests for Proposals, Bids and Scopes of Work
• Communicated issues and performed gap analysis with the team for Confidential ’s supply chain
• Identified and implemented a set of deliverables for documenting the business process flows
• Generated ad-hoc reports, which helped in making critical business decisions
• Design, document, and analyze business processes using templates and flowcharts that support business process management
• Responsible for completion of a business process manual for Confidential ’s supply chain that had four departments Sales operations, Production control, Purchasing and Warehouse
• Providing a link and mapping the process flows for Confidential ’s Supply chain to the last detail of inter department document transfer, document scanning, Bar coding of finished goods leaving the warehouse and raw material coming in
• Involved in weekly meetings with the team to discuss issues and gaps in the process and how to bridge them

Environment: Windows XP Pro, MS Project, MS Visio, MS Power Point, MS Exchange

Confidential, Pittsburgh, PA

Business Analyst

Responsibilities:

• Involved in the analysis of the system and functional requirements in order to develop a detailed project plan so that resources could be allotted to development and testing
• Involved in brainstorming and JAD session with the client in order to identify all the business requirements
• Managed all the project lifecycle using RUP. Created the rules engine and the laid down the guidelines for smooth flow of the different project elements. The project involved parallel design, development, test case development and testing
• Identified use-cases and created diagrams for it.
• Used rational tools for project customization
• Developed testing strategies and methodologies most appropriate for testing the system
• Reviewed work of other analysts and test case creators to make sure that the standards were being met

Environment: UNIX, Test Director, J2EE, Web Logic, Oracle 8i, SQL/ PLSQL, Quest Toad, UML, Rational Rose.