SUMMARY

• Over 7 years of professional experience as a Business Analyst in Banking, Insurance, Healthcare Analysis, specializing in Requirement Management, Documentation and Project Coordination
• Certified Lean Six Sigma Green Belt with business process improvement experiences
• Outstanding communication skills to build Client Relationships through conducting frequent meetings, JAD sessions, brainstorming and focus groups
• Experienced in business domains and interviewing Subject Matter Experts(SME)
• Exceptional analysis capability including cost benefit and risk analysis, SWOT analysis, correlation and sensitivity analysis
• Expert in writing detailed Use Cases, Business Requirements (BRD), Functional Requirements (FRD), System Requirement Specifications (SRS) and Requirement Traceability Matrix (RTM)
• Thorough experience in creating business process models using workflow diagrams and system using UML diagrams, Object Relationship Diagrams, Activity Diagram, and Sequence Diagrams
• Developed business Test Cases and work with QA teams during testing phase, facilitated User Acceptance Testing (UAT) sessions and prepared training manuals
• Competent in change management, quality assurance, defect tracking and resolving conflict
• Improved quality of deliverables that exceeded customer expectations
• Proficient in identifying business requirements, developing Run Charts, Project Flow Charts and functional storyboards
• Extensive knowledge of Software Development Life Cycle(SDLC), Data Analysis, Agile/Scrum methods
• In - depth understanding of the AS-IS and TO-BE business processes, GAP analysis and experience in converting requirements into technical specifications for preparing Test Plans.
• Excellent skills in documenting specifications, creating step by step technical and user manuals with illustrations, designing and implementing new processes and technology
• Successfully coordinated efforts between the business team and the off shore development team in ensuring completion of projects within tight time schedules.
• Experience of project management tools such as Project Charter, Pareto Charts, Fishbone Diagrams, Work Breakdown Structure (WBS), Business Case,Key Performance Indexes (KPI) and making quality deliverables using MS Project
• Competent in SQL language, executing and integrating queries for data validation, extensive understanding of various automation tools
• Goal oriented, a quick learner with outstanding communication, problem solving, critical thinking, process improvement and organizational skills

TECHNICAL SKILLS

• Waterfall
• Spiral
• Agile
• RUP
• RAD
• JAD
• MS Access
• Oracle
• SQL
• MS Project
• MS Excel
• Word
• PowerPoint
• Tableau
• MS Visio
• Axure
• Corel
• OBIEE
• Minitab
• SAS
• R
• Crystal Ball
• Rational Requisite Pro
• Rational Clear Quest
• Test Director 6.x/7.x/8.x
• Rational ClearQuest
• Bugzilla
• WinRunner 7.x/8.x
• LoadRunner
• QTP
• SQL
• UML
• Java
• JavaScript
• XML
• HTML
• Windows
• Mac
• Unix
• Linux

PROFESSIONAL EXPERIENCE

Confidential, Newport News, VA

Business Analyst

Responsibilities:

• Established project requirements and goals from frequent interactions with stakeholders in both formal and informal settings and utilized Agile to develop process and procedures.
• Validated business requirements by interviewing Subject Matter Experts(SMEs), end users and stakeholders.
• Created systematical documents including Use Cases, Business Requirement Document(BRD), Functional Requirement Document(FRD) and Requirement Traceability Matrix (RTM).
• Collaborated with project manager and project team, consistently followed up to ensure project meeting predefined milestones on time.
• Facilitated and participated in JAD sessions to analyze business requirements, performed GAP analysis and classified business requirements into high level and low level use cases.
• Understood and articulated business requirements and converted business requirements into technical specifications.
• Used Rational Clear Quest as Version Control System for project related changes such as Use Case Documents, Activity Diagrams, and Sequence Diagrams etc.
• Examined, analyzed and modeled test plans, scripts, procedures and use case scenarios based on Agile methodology.
• Performed smoke testing with end users, reinforced quality standards by updating test reports against industry best practices.
• Used Quality Center to coordinate and manage the master test plan, test scripts, testing resources, success metrics and the entire testing process.
• Managed business requirements in Rational Requisite Pro while sharing them across all Riverside Health team members.
• Defined project charter, project goals, objectives, products, services, constraints, assumptions, risks and facilitated processes by working with the project team, sponsor, and stakeholders to baseline the scope of the work.
• Wrote clear, concise System Requirements Specification (SRS) documents and user documentation in accordance to guidelines of a level where developers can interpret, design and develop the application with minimum guidance in Microsoft.NET.

Environment: Agile, UML, Requisite Pro, Rational Rose, Clear Quest, MS Visio, MS Office, Oracle SQL, Windows

Confidential, Philadelphia, PA

Business Analyst

Responsibilities:

• Followed Agile iterative development approach and was involved with all iterations of the development life cycle
• Analyzed the existing Business Requirement Documents to review functional and detailed design specification of the application
• Communicated extensively with clients and different levels of management to identify new requirements, use cases and to develop technical specifications
• Conducted Gap Analysis and developed data relationship diagrams to define the impact of the new requirements on the existing system
• Conducted JAD meetings to resolve open issues, change requests and to facilitate identification and development of an architectural solution
• Collaborated with the design and development teams to create effective design strategies, monitored the development of the system and ensured compliance with quality standards and client specifications
• Prepared Business Process Models that includes modeling of all the activities of the business from the conceptual to procedural level
• Worked with IT team to develop Functional Specification from different requirement documents and Use Case documents
• Performed data mapping and data modeling, created Activity Diagrams and used SQL queries to filter data
• Used MS Visio to model activities and data flow process in the business and make them understood to developers and architects
• Provided production support for reporting databases and reviewed change requests
• Identified and documented issues, risks, gaps, descriptions, impacts and provided recommendations and alternatives to re-engineer the current processes
• Developed the business and functional requirements specification that describes and prioritizes the requirements
• Worked in conjunction with the PM to ensure smooth development cycle and developed defect reports, while meeting with developers, outlining defects found in the system

Environment: ASP.NET, C#, Agile, Rational Suite (Rational Rose, Rational Requisite Pro, Rational Clear Quest), MS Office Suite

Confidential, Vineland, NJ

Business Analyst

Responsibilities:

• Assisted the Project Manager to prepare the vision, scope and budget of the project
• Collaborated closely with business stakeholders and IT team; followed up consistently to report and solve issues
• Prepared Business Requirement Document and Functional Requirement Document for the application
• Proposed process improvement initiatives with Six Sigma analysis that improved the efficiency of project execution
• Facilitated JAD workshops to identify project objectives, limitations and identification of key performance indexes
• Conducted walkthrough sessions with end users and stakeholders to gather the modification requests from the user to upgrade business specification for the product
• Documented the Functional Requirements (FRD) and the System Requirements documents, linked to Business Requirement using a Requirement Traceability Matrix (RTM)
• Used RUP methodology, and managed the iterative cycles through an effective project plan created using MS Project
• Participated in and contributed to AS-IS and TO-BE Process Modeling Sessions, and build process models required for analysis and reporting
• Composed functional requirement case diagrams, Activity Diagrams, Sequence Diagrams, State Diagrams based on UML and business process flow diagrams using MS Visio
• Performed feasibility and adaptability study to identify the business critical areas from User Perspective
• Performed Gap analysis by identifying existing technologies and documented the enhancements to meet the end state requirements
• Designed Test Plan and Test Cases with QA team for the User Acceptance Testing (UAT)
• Monitored Defect Tracking system to prioritize defects and devise a plan for future enhancements

Environment: RUP, MS Office, Share Point, MS Access, MS Visio, Windows, HTML, Data warehouse

Confidential

Business Analyst

Responsibilities:

• Defined system scope and objectives based on business user needs and a thorough understanding of business processes obtained as a result of detailed requirements gathering sessions with the business and appropriate IT resources
• Interfaced with company clients to prepare, update and modify Business Process Requirements (BPR), Software System Requirements (SSR) and functional and technical specification document
• Liaison between IT and client services to define delivery timelines and ensure that projects meet business objectives
• Chairing working groups and taking ownership of issues raised, ensured resolution or escalation.
• Involved in leading business process analysis and business process improvement activities
• Dataflow analysis using UML Diagrams, including Use Case Diagrams, Dataflow Diagrams, State Diagrams, Activity Diagrams, Class Diagrams and Collaboration Diagrams using MS Visio
• Involved in internal SDLC process improvements for the purpose of improving the quality of IT support and enhancing overall customer relations and expectations
• Collaborated with the QA team to ensure adequate testing of software both before and after completion, maintained quality procedures, and ensured that appropriate documentation is in place
• Coordinated testing preparation and execution in support of all business requirements so as to achieve business sign-off on all business IT requests
• Prepared project plans, agendas, minutes to weekly project status meetings; coordinated with project team members with regard to project deliverables and milestones

Environment: Rational Rose, Rational Requisite Pro, Rational Clear Quest, MS Project, MS Office, Macromedia Flash, M.S. Visio, J2EE, XML, SQL

Business Analyst

Responsibilities:

• Performed extensive requirement analysis including data analysis and gap analysis
• Defined, researched, analyzed and documented business processes and generated Use Cases, Use Case Diagrams, Activity Diagrams and Sequence Diagrams based on requirements gathered from stakeholders
• Followed a structured approach to organize requirements into logical groupings of essential business process, information needs and insured that critical requirements are not missed
• Created and managed the requirements using Requirement Traceability Matrix (RTM)
• Conducted JAD sessions with business users to elicit business requirements as well as conducting personal interviews with SMEs to verify business needs
• Grouped the Use Cases and other diagrams into Sequence and Collaboration Diagrams using Rational Rose based on UML methods thereby defining the business process model
• Conducted functional walk-through with developers and business managers to obtain sign-off on functional specs for each release
• Responsible for creating and maintaining documentation related to the project including project scope, vision document, functional specification document, defect status report, risk analysis and mitigation plans, supplementary requirements specification document and impact analysis document
• Responsible for processing change requests from the client by filling Change Request Forms
• Involved in documenting business test cases and conducted User Acceptance Testing in the presence of developers, development managers, and the SMEs
• Wrote SQL queries to verify the system functionality and provided users with the needed data and information during operation phase
• Created the test cases to test the functionality of the application

Environment: RUP, Microsoft Office Suite, Object Relationship Diagram, Microsoft Visio, Windows, Oracle, SQL, UNIX, UML