OBJECTIVE

• To obtain challenging consulting assignments involving broader domain exposure, to analyze business processes to address the gaps, and help organizations achieve their goals by translating customer needs into new products and solutions.

SUMMARY

• Over 12 years of experience in IT industry involving activities such as define Business Requirements by gathering User Data, develop Business case, create & execute plans, promotion of strategies to enhance execution under various architectural scenarios. Responsible for Scoping/Phasing of the implementations, laying out the Functional Design, Gap Analysis, Proof of Concept, process flows/maps, System analysis, analyze As - Is system & To-Be system and present the proposals/results to the customers.
• Thorough knowledge of industry standard SDLC practices such as Agile, Waterfall, SCRUM, Rational Unified Process(RUP), Six Sigma (DMAIC, DMADV), Rapid Application Development(RAD), and Joint Application Development (JAD).
• Widespread knowledge of processes & methodologies like Six Sigma, Capability Maturity Model and Rational Unified Process, and also incorporating process checks at the end of each phase of implementation to ensure the Quality standards.
• Well versed with Business Process Reengineering (BPR), Process Optimization, Service Oriented Architecture (SOA), GAP Analysis, Risk Analysis, Cost-benefit Analysis, and Project estimation.
• Solid Experience in Business Requirement gathering, Business Process flow, Business Process Modelling, Documentation, and Business Analysis.
• Experience in facilitating Joint Application Development (JAD) sessions with IT groups and Conflict Management with Project team members.
• Expert in identifying, developing interfaceand process specifications, and documenting them as different documents: Business Requirements Document (BRD), Functional Requirements Specification (FRS), System Requirements Specification (SRS), and Change Request Specification (CRS).
• Extensively worked on various kinds of Elicitation strategies,Process Modelling, and Gap Analysis.
• Experience in development of Process Flow Diagrams, User Story, Features, Epic, Use case Diagrams, Activity Diagrams, and Sequence Diagrams (UML Methodology) bys using tools such as MS Visio, Rational Rose, and Team Foundation Server.
• Expert in tracking and managing the requirements using Requirements Traceability Matrix (RTM) that controls numerous artifacts produced by the teams across the deliverables for a project.
• Profound knowledge of Test Planning, Test Preparation, Test Execution, Issue Resolution, and Report Generation to ensure that all the aspects of a project are in compliance with the business requirements.
• Strong experience in conducting User Acceptance Testing (UAT) and documentation of Test Cases. Expertise in designing and developing Test Plans.
• Knowledge of Rational Unified Process (RUP) methodology, and Object Oriented Analysis & Design (OOAD).
• Solid understanding and experience in Ecommerce that encourages businesses (B2B) and customers (B2C) to participate in online channels leading to purchase/sales.
• Actively involved with the project stakeholders to play a key role in the PME process, ensured flexibility in the planning process, and introduced real-time evaluation.
• Analytical Skills: Interpreted customer needs & translated into operational requirements, analyzed data & documents to resolve operational issues, created business documents, and adhered to process compliance.
• Technical Knowledge: Keeping abreast of the latest technology, testing software, and designed business systems that address the dual languages of business and technology.
• Problem Solving: Resolved queries in a structured manner along with internal staff and clients to find appropriate solutions and achieve high levels of quality.
• Communication: Dealt with clients and internal customers to ensure successful communication through active listening and probing questions. Demonstrated outstanding written communication skills by creating crucial business documents .
• Team Player: Enjoy leading/working in teams, and encourage knowledge sharing there by leading to overall development.
• Management: Planned project scope, managed change requests, handled staff members, exhibited time management, strong negotiation & persuasion skills.

TECHNICAL SKILLS

Business Methodologies: Rapid Application Development (RAD), AGILE, UML, Waterfall, Spiral, JAD, Rational Unified Process (RUP), and DMAIC.

Business Modeling Tools: MS Visio, MS Project, MS Office, MS Outlook.

Other Tools: Rational Robot, WinRunner, ClearQuest, HP Quality Center, Blueprint, Load Runner, iRise Prototyping tool, Rational Requisite Pro, MS Visual Team Foundation Server, JIRA, and VersionOne.

Databases: Oracle, Teradata, MS Access, SQL.

Operating Systems: UNIX, Windows NT/XP/2000/XP/2003/Vista, Linux.

Languages: SQL, PL/SQL, HTML, CSS,XML, JavaScript.

PROFESSIONAL EXPERIENCE

Confidential, Ohio

Lead Business Systems Analyst

Responsibilities:

• Working with end users, Product Execution Managers and other Application teams to understand the current business processes, analyze and validate the future business states.
• Working with the Product Manager to document the Project Scope and understand the ask of the business.
• Working on the Requirements Elicitation sessions for the above mentioned projects and creating a Functional & Non-Functional Requirements Document.
• Performing a Lead role by creating a Requirements Kick-off Deck, conducting standing weekly BSA meetings.
• Work with UI/UX team and participate in the “show and tell” sessions to ensure that there is consistency in the overall application in terms of design, layout, and content.
• Working on creating PBIs/User Stories for the development and the QA teams and execute them in an Agile methodology.
• Sit on the IT Scope Meetings/Calls on a bi-weekly basis to understand if an enterprise level project causes an impact to the Digital Channel Segment
• Conducting IT Scope Estimation Sessions with the Application Development Manager and the QA Manager to gather estimates that in turn are used by the management for capacity planning and resource allocation.

Confidential, Ohio

Sr. Business Analyst

Responsibilities:

• Working with business users, SME’s and stakeholders to understand the current business processes, analyze and validate the future business states.
• Working with the business team and the vendor team to ensure there is no gap in addressing the business needs and is technology viable.
• Preparing Functional Requirements Document, User Requirements Document, Non-Functional/Quality-of-Service Requirements Document, and Visio workflows to develop a comprehensive depiction of the future state business processes.
• Defining Process Workflows and charted out Epics, Features, and User story on two week sprint cycle.
• Scoop out Epics and Features with key business stakeholders by conducting Working Sessions to understand and address the business needs (High Level Requirements).
• Write user stories / prepare story cards with the core project team /SME’s to get approval and gain agreement on direction of the technical solution (Low Level Requirements).
• Preparing Visio workflows to develop a comprehensive depiction of the future state business processes.
• Conducting Release planning meeting to develop feature list, prioritize stories based on business value, estimated story points and develop a release plan.
• Conducting iteration kick-off meetings with Business Users, Project Manager, Development and QA teams to document Product Backlog Items (PBI), high level business process models and high level architectural models.
• Participating in technical design and code reviews with the Technical Lead to ensure all the data is clean in the migration from the Legacy system to the future state system.
• Working closely with business users to prioritize and scope out the Product Backlog Items (PBI) based on priority and bandwidth.
• Conducting SPRINT sessions with 2-week iterations.
• Gathered Requirements for the “Reports Chapter” which would enable the ODA/ODM State Staff/ External Customers to run two categories of reports: Working Reports & Comprehensive Reports and allow Dashboard Reporting.
• Working in a distributedagile/scrum environmentusingMicrosoft Visual Studio Team Foundation Server 2015 during the product developmentcycleand facilitated incrementalsprint planning sessions.
• Leading Daily Standups to update Story boards and understand if there are any road blocks/impediments.
• Participating in Sprint Retrospective meetings and gave substantial inputs to the core team to see what went well and what can be done better in the following sprint cycles.
• Part of the “show-and-tell” activities with the UI team ahead of sprint to be familiar with the concepts and to ensure that when the development team is ready to begin, they have the designs they need.
• Performed Logical data modeling by clearly defining data structures and the relationships between them that represented the business information and defined business rules.
• Worked on creating the LOTISS Configuration & Test Management Plan that outlined the Testing Approach, Testing Validation, User Acceptance Testing (UAT), Test Cases & Scripts, Testing Protocol, UAT Support, UAT Issue & Progress Tracking, Issue Resolution, and Testing Success Criteria.
• Working with the QA Lead and conducted User Acceptance Testing (UAT).
• Partnering with QA in writing test scripts, test cases, and test plans.
• Conducting UAT sessions with the core project team and ensured that all the defects are captured, prioritized, and resolved/closed.
• Leading the Daily UAT Status meeting, triage the defects, and assigning a priority to all the defects so that they can be fixed accordingly.
• Worked on creating LOTISS Knowledge Transfer & Training Plan, Training Approach Documentation for the State employees and other HHA sister agencies.
• Involved in creating documentation for Train the Trainer Strategy, End user Training Strategy, System Administrator Training Approach, and On-Demand Training Approach.
• Worked on coordinating the HAR Training for the State employees to help them understand the advanced reporting features.
• Worked on the “The Lessons Learned” document and ensured all that all project closure documents are available in SharePoint.
• Worked on Process Documentation for the Bureau/Section Chiefs to ensure that their teams have a process to adhere to. These manuals served as an excellent tool for their teams to learn and helped for audit purposes.
• Worked on creating end-user support documentation: ODM Approved Application List Database (MS Access), Provisioning & De-Provisioning Process for Greek Applications, ALPS (Application & Projects Lifecycle Planning Systems), and OAKS Project Chartfield.

Confidential, Ohio

Lead Business Analyst

Responsibilities:

• Identified the current state of processes, elicited their good and bad attributes, documented process models, and facilitated Product Owner groups to consensus regarding the new business process design.
• Gather requirements from users to produce OOTB solutions including: lists/libraries, workflows, team sites, communities, and surveys.
• Implemented the DMAIC strategy, an integral part of a Six Sigma initiative, which helped as a standalone quality improvement procedure.
• Used brainstorming technique, conducted interviews with End users, Subject Matter Experts, Product Owners, Architects and Third Party vendors to collect requirement andbusinessprocess information.
• Collect requirements from Project Owners regarding SharePointAdministration and planning including user permissions and site collection governance implementation.
• Designed a Check sheet essentially to capture facts in the most efficient way and structure data. It helped with the task of analysis and come up with a more profound and customized version of SharePoint 2010.
• Work with the SME’s, Development Lead, and QA Lead in daily elaboration meetings to ensure that the user stories are elaborated and ready for sprint planning.
• Ensure that the Product backlog is healthy at the end of each sprint cycle and that the Release goals are met (JIRA tool).
• Defined Process Workflows and charted out Epics, Features, and User story on three week sprint cycle using TFS.
• Used the Process Flow Diagrams to come up with the High Level Requirements and then filter down to User Stories to showcase the Low Level requirements.
• Create and manage Use Story project templates, requirement types and traceability relationships.
• Working with the Scrum Master and coordinating all activities of the project related to development and integration of the system. Create Gantt chart, responsible for resource leveling thereby following the deadlines strictly and schedule essential tasks within given timeline.
• Kept abreast of the team’s work by participating in the Daily Scrum Meetings and identify/discuss the impediments for the day.
• Used MS Access 2010 and Access Services to provide a platform to create databases that can be used in the SharePoint site (essentially use web database in a web browser).
• Work with developers to engineer more complex business solutions in SharePoint 2010.
• Work on the test plan, test scripts, validation and integrity of the migrated data.
• Work with the vendors and developers to resolve the reported bugs and various technical issues.
• Work with the UX Team to discuss the wireframes, screen mockups, and walk the Product Owners and the Business Sponsor with the GUI screens.
• Adapted to Lean UX processes set out in order to value transparency, collaboration, less risk, and get little ahead of development.
• Involved in cross-functional teams, developing new ways to boost efficiency and delivering results in a fast changing environment to achieve company goals.
• Ensured Process Improvement throughout the project life cycle in order to meet new goals and objectives and achieve more efficient results.
• Assist in designing future state sites for different work-groups and IT, created governance plan, solution migration plan, and future road map documentation.
• Monitor and track the project's Software Development Life Cycle as per the Release goals.

Confidential, Ohio

Sr. Business Analyst

Responsibilities:

• Worked with business users, SME’s and stakeholders to understand the current business processes, analyze and validate the future business states.
• Prepared documentation and system flow charts, swim line diagrams to develop a comprehensive depiction of the existing and future state business processes.
• Actively involved in creating a holistic approach with a combined view of processes, people, and technology to help business transform to a new improved level and gain competitive advantage.
• Worked with the Process Action Team / Process Optimization Team to reach the startling line of transformational success: Reduce costs, Increase Revenue & Margins, and High Customer Satisfaction.
• Benchmarking & High Quality Metrics were critical factors in driving the Process Improvement from the moment the application is received all the way through Tracking & Lender placed insurance.
• Inefficiencies were spotted in processes that are linked in chain to other processes and better process flows between interrelated functions were achieved by ensuring the End-to-End processes are addressed (Application submission, Payment processing, and final disposition).
• Upgraded technology and adapted systems that are flexible, and are able to house data. Focused on collaborative efforts between business and IT that implement technology solutions as a part of the overall process plan and in support of optimized performance across the enterprise.
• Process Transformation was achieved through the alignment of the processes to meet business objectives, the application of right technology solutions to come up with agile processes that provide maximum scalability.
• Conducted Release planning meeting to develop feature list, prioritize stories based on business value, estimated story points and develop a release plan.
• Conducted iteration kick-off meetings with Business Users, Project Manager, Development and QA teams to document Product Backlog Items (PBI), high level business process models and high level architectural models.
• Participated in technical design and code reviews.
• Worked closely with business users to prioritize and scope out the Product Backlog Items (PBI) based on priority and bandwidth.
• Conducted SPRINT sessions with 3-week iterations.
• Defined Process Workflows and charted out Epics, Features, and User story on three week sprint cycle using Total Foundation Server.
• Worked in a distributedagile/scrum environmentusingMicrosoft Visual Team Foundation Server during the product developmentcycleand facilitated Incrementalsprint planning sessions.
• Led Daily Standups to update Story boards and develop User Stories.
• Reviewed user stories with stakeholders to get approval and gain agreement on direction of the technical solution.
• Used MS Access to build the web version of the application software that can run and have good performance in a browser as well.
• Worked with IT to identify and remediate any technical challenges.
• Represented business in bringing about the technical changes in line with the business requirements.
• Participate in Sprint Retrospective meetings and gave substantial inputs to the Scrum Master to see what went well and what can be done better in the following sprint cycles.
• Lead the BA weekly status meetings to present status and in corporate any digressions from the original scope.
• Participated in the BA retrospective meetings to come up with the best practices and processes for the BA group on the project.
• Participate in the All Hands SSP Meeting set out by the Leadership/Program Management to understand the progress so far and the overall project Goals.
• Team accomplishments: Appreciated and Awarded as the “Most Consistent Team” on the Project. Additionally, achieved the highest points: 147 for a Sprint 13 transition week.
• Collaborated with the UX team to contribute to successful product development, facilitate transparency, and allow early identification of issues.
• Actively involved with the UX Team in contributing ideas - from backlog grooming and sprint planning to wire framing.
• Part of the “show-and-tell” activities of the UX team ahead of sprint to be familiar with the concepts and to ensure that when the development team is ready to begin, they have the designs they need.
• Performed Data mapping, logicaldata modeling, created class diagrams and ER diagrams and used SQL queries to filter data.
• Worked with the QA Lead and conducted User Acceptance Testing (UAT).
• Partnered with QA in writing test scripts, test cases, and test plans.

Confidential, Texas

Business Analyst

Responsibilities:

• Gathered User and Business Requirements through interviews, surveys, prototyping and observing stored and modified requirements in MS Word.
• Worked as an Interface between the Users and the different teams involved in the application development for better understanding of the business and IT processes.
• Met with Clients & Stake Holders groups to determine User Requirements and goals.
• Utilized Software Development Life Cycle (SDLC) to configure and develop process, standards procedures.
• Created Use cases, Use Case Diagrams, Activity Diagrams, and Business Flow Diagrams using Rational Rose and Rational Requisite Pro.
• Created User Requirement Specifications (URS) and Functional Requirement Specifications (FRS) documents.
• Actively participated in, group and individual based, problem solving and decision making throughout the different phases of hybrid Agile.
• Authored progress and completion reports, which were then submitted to project management on a weekly basis.
• Collaborated with Quality Assurance Analyst in Rational Clear Quest to track defects and used Rational Clear Case to maintain consistency in the builds.
• Set up definitions and process for test phases including Product test, Integration test, System test and User Acceptance Test (UAT).
• Involved in analysis of the technical specifications of the current system and the infrastructure needs performed Gap analysis.
• Conducted Training Sessions to familiarize users with system.

Confidential, Texas

Business Analyst

Responsibilities:

• Used the iRise software to develop requirements and manage those thereby resolving errors and inefficiencies in developing the requirements.
• Facilitated JAD sessions to collect requirements from system users and prepared business requirement that provided appropriate scope of work for technical team. Worked closely with stakeholders and SME’s for requirements gathering.
• Required to have in depth understanding of the bank operations including but not limited to the balance sheet, CAMELS specifications, matching assets and liabilities duration, ROI and ROA, PD and LGD, etc.
• Conducted Impact and GAP analysis on the business requirement.
• Worked with customer’s internal business processes and developing detailed analysis of how to effectively deploy mobile banking.
• Worked on the electronic funds transfer system embedded in the automated channel. The transfer system supported electronic bill payments, wire transfer, debit/credit card transfer to and across institutions.
• Conducted walkthrough and lead work sessions. Used agile scrum to cater to the changing requirements and to enhance the functionality, as needed.
• Analyzed various risk issues such as credit, market, etc. and worked on formulating strategies for the same. Used risk rating, risk analysis based on market, historical performance, etc. for the same.
• Owned issues resolution and worked as a liaison between Business and IT for clarification of the project business requirements and change controls. Involved in SOX Compliance testing.
• Maintained and updated the parking lot document, Involved in project status meetings, QA review meeting, and System Test meeting.
• Created a new workflow to accommodate the new Federal credit card regulation related to fee, over limit and over limit fee.
• Created a workflow for suspending and un-suspending DDA numbers directly from the customer care advisor screen to facilitate the credit card payments.
• Involved in the analysis of the functional, technical specifications, and conceptual diagrams. Worked on listing the required stakeholders for the project and got signoff from all departments to confirm participants.
• Conducted reverse engineering of the existing vendor system (OBTM) and developed the solution in-house for better integration with existing chase systems.
• Modified existing workflow to accommodate change request from the client.
• Updated Impact and Trace Matrix.
• Using information gathered from the stakeholders; produced various artifacts such as use-case specifications, software requirements specifications, screen mock-ups, workflow, Functional Specification Documents, Use case/diagrams and activity diagrams.
• Maintained ongoing communication with back-end developers ensuring that modifications and requirements were addressed in a timely manner and monitored all revisions.
• Participated in functional and technical reviews.
• Worked with QA team to design test strategy and test cases for User Acceptance Testing (UAT).
• Liaise with technical, project management, SME, client teams and other Business Analysts spread across globally to assist in the development, testing and deployment of application.

Confidential, California

Business Systems Analyst

Responsibilities:

• Researched and analyzed the project to become more familiar with the current process and functionality of the program. Reviewed legacy documentation and interacted with various staff that uses the system.
• Facilitated kick off meeting with HQ Division and all twelve Confidential districts to bring on board the key stakeholders, and ensure they were informed about the status of the project.
• Established Project Team for data gathering and analysis identifying a Subject Matter Expert for each district.
• Developed and maintained project schedule using Microsoft Project. Identifying each phase, milestone and tasks for the project.
• Maintained a project action log through the duration of the project.
• Facilitated Joint Application Development (JAD) sessions for communicating and managing expectations.
• Gathered requirements working with SMEs in cooperation with IT Web Development team and developed Requirements Traceability Matrix.
• Support development staff with technical documentation: Business Requirement Document (BRD), High Level Design Requirement (HLD), Detailed Design Requirement Document (DDD) and miscellaneous project artifacts.
• Created and conducted Use-Case reviews and identified gaps, leading to improvements/enhancements.
• Worked with testing user groups to resolve questions, assess user needs, and make recommendations.
• Validated, reported and tracked application bugs and/or defects in Clear Quest and Microsoft Visual Studio.
• Prepared development reports from Clear Quest and Microsoft Visual Studio and post to Microsoft SharePoint Portal for daily AGILE Sprint meeting.
• Developed and verified the various MSR reports/forms in MS Access and maintained the report list.
• Reviewed IT analysis and design documents to ensure completeness.
• Critiqued and improved the prototype application model to meet the Division’s expectations. Periodic walkthroughs of the prototype were demonstrated. Implemented process improvement techniques and contributed in making recommendations to maximize efficiency and achieve high productivity.
• Conducted user acceptance testing (UAT).
• Conducted training statewide to demonstrate how to use the new MSR application; including web training.

Confidential, Georgia

Business Systems Analyst

Responsibilities:

• Responsible for identifying, documenting and communicating business process requirements, system requirement specifications. These documents were necessary to implement sterling and OMS system to accomplish the online ordering solution.
• Interacted with all levels of the organization such as directors, functional architects, project manager, project sponsor, subject matter experts, business owners, to understand issues, evaluate solutions, define scope and capture detailed requirements to facilitate the delivery of new capabilities, document the detailed, complete and accurate business and functional requirements using variety of tools such as MS-Project, MS-Office, MS-Vision tools.
• Involved in the process of identifying and understand issues impacting business process performance then collaborating on mitigation plans, short-term and long-term solutions using both business (reports, process improvements, training, etc.) and IT solutions (bug fix, minor enhancement, major enhancement / projects.
• Conducted all project related meetings including the project kick-off meetings, high level design meetings, JAD sessions, requirements gathering sessions, working sessions, status update meetings as necessary for this implementation.
• Acted as a liaison between business and technical teams to coordinate and fulfill the information technology change process, approvals of change request documents, review processes and governance process.
• Coordinated and facilitated requirements hand-offs to design, development, and quality assurance and business user teams to enable the functionality to be developed.
• Responsible for supporting the quality assurance process and business user teams in performing the system testing for newly developed code, break/fixes, enhancements, and also document system changes needed as a result of bugs, design flaws, missing requirements or other root causes in the form of change request documents in a timely and accurate fashion.

Confidential, Texas

Business Analyst

Responsibilities:

• Conducted interviews with the cafe management to assess the current situation of restaurant and potential ways to improve via search engine marketing and mobile technology.
• Researched on the design and essential functionalities of restaurant website and mobile apps.
• Interviewed manager, potential users and other stakeholders to elicit requirements.
• Created Functional Requirements Specifications (FRS).
• Defined, explained and set goals to attain a high level of project transparency.
• Managed the timeline of the project and ensured the progress at each step.
• Conducted JAD sessions and contributed to technical designs.
• Helped design the mobile app and restaurant website with similar styles and functions.
• Contributed to a high fidelity prototype in the design and development process to ensure the functional as well as the 'look and feel' needs being met.
• Created and tracked the traceability matrix from conception of requirements to implementation in the development process.
• Involved in User Acceptance Testing (UAT) and collected feedback for further improvement.
• Responsible for reviewing all artifacts before and after the design process.
• Analyzed data from search engine marketing reports on a regular basis.
• Monitored the performance of keywords and suggested on the modifications of the operations in search engine marketing.
• Interacted with the Business Team through JAD sessions, to gather requirements and develop complex business maps.
• Created Wire-Frames/Screen Mockups using MS Office for the new GUI-to ensure all requirements are captured correctly.
• Involved in system interactive testing using HP Quality Center and helped testers in understanding the business and the design specifications.

Confidential

Business Analyst

Responsibilities:

• Discussed the business requirements with the users and stakeholders, and created the BRD (Business Requirements Document).
• Interacted at all levels of the organization right from the Directors to Functional architects, Project Managers, Project Sponsor, Subject Matter Experts, and the Stakeholders to understand the business issues and evaluate solutions.
• Defined the project scope and captured detailed requirements to facilitate the delivery of new capabilities, document the detailed, complete, and accurate business requirements using a variety of tools such as MS-Project, MS-Office, and MS-Visio tools.
• Conducted all the project meetings including the kick-off meetings, high level design meetings, and JAD sessions, Requirements gathering sessions, working sessions, and Status update meetings.
• Responsible for coordinating and facilitating requirements hand-off to design & development team, Quality assurance team, and the business users to enable the functionality to be developed.
• Developed the Functional Design Document with process flows, use cases, and sequence diagrams to address the gaps in various business processes.
• Acted as a liaison between business and technical teams to coordinate and fulfill the information technology change process, approvals of change request documents, review processes and governance process.
• Involved in gap analysis, field analysis, and developed the field matrix to document the details of the fields from source and target systems.
• Developed system testing documents to cover all the functionality to be developed as a part of the solution, and assisted business users to perform the end to end testing and report the bugs.
• Prepared presentations and manuals and supported employees with new and efficient ways of doing their jobs.
• Delivered training sessions to familiarize users with the system.