Business Analyst Resume FL - Hire IT People

Objective

To obtain a position within an organization that will provide opportunities for advancement and personal growth.

Experience

Finance Manger
09/07 - 03/12 Confidential, Lewisville, TN

Approve new accounts by reviewing a complete financing package as submitted by the Customer Finance Specialist.
Apply collection style by selecting appropriate style based on the type of customer, status of the account or the situation in a fair and consistent manner.
Negotiate with customer on appropriate forms of payment (check by phone, credit card, ACH transfer, next day air etc.)
Generate full review of customer portfolio including A/R Statistics and Target account lists. Submit recommendation and next steps to the Director of Finance.
Provide service excellence to branches, sales personnel, and customers.
Assist in monitoring orders on credit hold in a timely manner to insure proper contact is maintained on all past due accounts.
Update customer accounts including Increasing/Decreasing credit lines via credit watch report or periodic updates.
Reconcile problems on customer accounts.
Meet monthly goals as established by the Director of Customer Finance.
Attend all mandatory department and company meetings in order to share and learn from shared information or data.
Negotiate payment plans, service charge payments, and/or splits.
Manage accounts 60, 90, and 120 past due.
Exercise good judgment in making balanced, informed decisions regarding any issue with a customer.
Maintain write off every month on difficult accounts.
Fax email, and scanned past due invoices for reconcilement.

Teller
01/06 - 09/07 Confidential, Dallas, TX

Monitor deposit amounts, and examines documents for endorsement.
Examines documents for negotiability.
Disburses cash or check share withdrawals.
Provides official checks, money orders, bank to bank wires, and credit card advances.
Balances daily transactions and verifies cash totals. Investigate and resolves out of balance conditions.
Open and close accounts. Setup credit card accounts. Order checks for member's accounts. Completes payroll deduction and authorization forms.
Order daily supply of cash and count incoming cash.
Receives loans payment and share deposits.
Processes transfer between accounts as required.
Follows all policies and procedures regulated by the credit union, including guidelines for preventing fraud and robbery, as well as governmental policies and procedures.

Collection Representative
07/05 - 01/06 Confidential, Plano, TX

Making inbound and outbound calls to existing customers with delinquent accounts.
Educate customers on account status and negotiate to secure a payment.
Traced unpaid items to determine reasons for non-payment and notified customers of disposition.
Utilized skip tracing tools to locate customers.
Utilized queue management skills in order to work assigned group of accounts.

Infant Teacher
04/04 - 05/05 Confidential, Irving, TX

Organized and led activities of prekindergarten children in nursery school.
Read to children and taught them simple painting, drawing, handwork, songs, and similar activities.
Directed children in eating, resting, and potty training.
Helped children develop habits of caring for own clothing, picking up, and putting away toys, and books.
Regulate rest periods.
Maintain discipline.
Plan and implement activities that promote social, physical, and intellectual growth of children.
Communicate directly with parents, maintain classroom records, cleanliness, and organization.
Informed Director of any necessary information regarding the care and safety of children.

Correction Officer
05/98 - 02/04 Confidential, Wrightsville, AR

Supervises the security and conduct of inmates/residents in cells, during group meetings, meals, bathing, at recreation, during visitations, while working and other assignments.
Maintains perimeter security from tower by watching for escapees and/or disturbances.
Maintain security at front gate by logging in visitors to unit.
Performs security checks of buildings and grounds, including shakedowns and strip searches of inmates/residents.
Maintains a log for work release, status, and movement of inmates/residents.
Writes incident reports and takes disciplinary action on rule violations of inmates/residents.
Escorts inmates/residents to visitation, and work assignments.
Attends shift briefing to discuss incidents, problems, and security issues.
May operate communications equipment by receiving/transmitting message, logging incoming/outgoing calls, and contacting requested parties.

Education

Diploma

Skills

Typing 40 wpm, Microsoft Word, Excel, Power Point, Word Perfect, Internet, Critical Thinking, Excellent Communication and Time Management Skills.

References

References are available on request.