EDUCATION

Associate of Arts Degree ~ Mortuary Science
State of Delaware Licensed Funeral Director
Life Insurance Producers License

SKILLS

• Strongly client-focused
• Excellent interpersonal and communication skills
• Sound leadership skills and qualities
• Detail oriented with proven ability to follow tasks through to completion
• Experience in managing 2 or more employees
• Compassionate and understanding
• Efficient in time management and prioritizing
• Excellent customer service skills
• Multitasker- works well independently or as a team player
• Analytical and a problem solver
• Broad realm of office skills, organizing, filing, record keeping
• Proficient in Microsoft Office, Word, Outlook, Excel, and Power Point and Access and various other office equipment

WORK EXPERIENCE

Funeral Director 2008 - Present
Confidential, Milford, Delaware

• Licensed Funeral Director for a four-site location of funeral homes
• Coordinate transfer of deceased to funeral home from place of death; preserve, sanitize and prepare remains
• Consult with the family of the deceased regarding the details of the funeral service such as preparation of obituary notice, selection of urn or casket, determination of location and time of cremation or burial, selection of official for religious rites and transportation for mourners
• Inform survivors of funeral costs and benefits for which they may be eligible; complete legal documents; obtain cremation authorizations, burial permits and death certificates; prepare all necessary forms for Social Security, Veterans Affairs, cemeteries and other vendors
• Effectively plan and organize complex logistical concerns in scheduling locations, dates, and times of viewings, services, and interments or cremations or funerals; oversee every aspect of all services leading up to and during to ensure all details of funeral are met

Customer Service Manager 2003 - 2008
Confidential, Piscataway, New Jersey

• Promoted to Customer Service Manager after two years with company
• Worked closely with customers on all aspects of daily operations including production, quality service, laboratories, shipping and development
• Took orders from phone, fax and email and processed approximately 20 to 40 orders per day.
• Determined method of shipping, shipping rates
• Handled international sales and all pertinent documentation required to accompany shipments
• Generated daily and weekly reports for management
• Took fragrance orders, determined shipping methods, coordinated production, and problem solved
• Generated calls and successfully sold fragrances to smaller customers
• Played critical role and was a key factor in the merger and acquisition of three fragrance companies to ensure smooth transition of merger
• Determined how to integrate and streamline the acquisition of each company into the customer service department in New York, California, and Georgia
• Worked closely with IT Department and various other departments during the acquisition
• Daily invoicing approximately 20 to 100 a day
• Promoted to inside sales after approximately one year

Inside Salesperson
Confidential, New Jersey 2001-2003

• Developed accounts with Fortune 500 Companies such as Merrill Lynch, Seagram's, State of New York, Personnel Department
• Bid on and successfully won the New York State contract for IT Consultants
• Placed approximately 100 cold calls daily and set appointments with top management
• Prepared weekly reports, daily call sheets, and petty cash reports

Confidential
Woodbridge, New Jersey 2000-2001

• Successfully completed life insurance producer course and obtained NJ life insurance license
• Placed approximately 50 cold calls daily to individuals and set appointments
• Sold life insurance to clients; secured proper applications and submitted the documentation to main office for approval; closed three out of five

Group OfficeLeader
Confidential, Bridgewater, New Jersey 1998-2000

• Hired as an administrative assistant and promoted to Group Office Leader within one year
• Managed daily operations of the office including payroll for three shifts of approximately 40 employees; handled grievances
• Responsible for ordering and maintaining inventory of liquid chemicals for daily operations
• Responsible for the transfer of railroad cars to ensure immediate availability of liquid chemicals for daily operations
• Ordered office supplies
• Prepared requisitions for ordering material and generated purchase orders as needed
• Ordered food and beverages for luncheon meeting

Financial Data Analyst
Confidential, Peapack, New Jersey 1996-1998

• Reconciled bank statements for approximately 12 states with 20 to 30 locations
• Coordinated communications and discrepancies to the appropriate branch locations
• Sorted and distributed correspondence for all the branches

Apprentice
Confidential, Milford, Delaware 1988-1996

• Worked part time while attending college
• Embalming, removals, racking flowers and displaying casketed remains
• Cleaning ,vacuuming, yard maintenance

Office Manager/Dispatcher
Confidential, Dover, Delaware 1981-1988

• Responsible for the overall daily operations of the office
• Submitted weekly payroll for approximately 50 employees
• Handled the petty cash checkbook and reconciled the bank statement monthly
• Weighed and dispatched approximately 150 trucks per day
• Oversaw company drivers, as well as leased drivers, CDL licensure including written test and physicals
• Handled all Department of Transportation requirements including the daily logs of truck drivers
• Ordered material to ensure daily requirements were met for the black top production plant

Assistant Branch Manager
Confidential, Delaware 1978 -1981

• Hired as a teller and promoted to Assistant Branch Manager
• Learned all aspects of banking in various departments such as Loans, Customer Service, General Ledger, Bookkeeping
• Conducted mortgage and loan applications, credit reports

Bank Teller
Confidential, Felton, Delaware 1974-1978

• Responsible for the daily cash drawer
• Bookkeeper and proof operator

REFERENCES

Readily available upon request