Business Systems Analyst Resume Memphis, TN - Hire IT People

PROFESSIONAL SUMMARY Work with users to gather, create, and document business requirements. Perform systems gap analysis as well as create UAT test case materials. Create process flows and Gantt charts using Microsoft Visio and Project. Meet client timelines or project deadlines. Experienced with UAT testing and Subject Matter Expert for processes in Operations. Created database for defects which helped with the tracking of each defect along with the status. Implemented new and innovative processes by creating templates and training material for Operations which increased the Rx Request Accuracy by 100% as well as decreased the number of doctor calls by 60%. Test enhancements to the system as well as provide day to day support to Operations decreasing the number of service desk tickets.

TECHNICAL SKILLS SUMMARY Visual Basic and SQL as well as Microsoft Office software, such as, Microsoft Excel, Access, Power Point, Visio, Communicator, Project, and Word

PROFESSIONAL EXPERIENCE

Confidential, Memphis, TN (2006 - present) Business Systems Analyst (2007 - Present)

Gather requirements from pharmacy operations including detailed functional and technical specifications
Perform system gap analysis to assist in the development of technical specifications
Act as liaison between the Pharmacy Operations and IT representatives in the development of business requirements for new system enhancements
Lead a team of 4 UAT testers
Create UAT test case materials
Perform test audits of enhancements to system
Build access databases allowing the UAT team to manage and resolve defects relating to RxHome
Work closely with pharmacy operations to provide day to day support
Troubleshoot and investigate system related issues as well as Medco pipeline issues
Developed company templates/forms using Microsoft Word and Acrobat Professional - Rx Request Templates are now the platform used for Auto Fax in RxHome (Operations System)

Customer Service Supervisor (2006 - 2007)

Quality monitoring
Run day to day operations of the organization
Assist with the preparation of budgets
Interview employees
Effectively Develop CSR's, helping them maintain an average of 0:00 for idle time improving efficiency
Payroll processing
Develop training documents and pharmacy release notes
Created processes
Productivity maintenance using Symposium

Confidential, Memphis, TN (2002 - 2003) POS Technician

Assembled and integrated computer hardware
Software installation
UAT testing
Developed training documents
Developed test case scenarios
Performed SQL queries

Confidential, Memphis, TN (2000 - 2002) Team Developer/Supervisor

Monitored key metrics
Assured monthly quota was met
Assisted with the preparation of budgets
Interviewed employees
Monitored external/internal quality
Processed payroll
Developed training documents
Monitored sales metrics
Educated customers about their internet service/computer hardware via telephone
Performed as SME

EDUCATION Business Administration/MIS, Minor: Computer Security

CERTIFICATIONS Six Sigma Green Belt Certification A+ Certification Microsoft Excel Certification

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Business Systems Analyst Resume

Memphis, TN

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