OBJECTIVE:

Excel in liaising between business and technical areas to achieve on-time, on-budget and on-spec project completions. Able to merge customer and user needs with business requirements and logistical considerations to meet project deliverables.

PROFESSIONAL SUMMARY:

• More than 7 years of successful and progressive experience in all phases of the Software Development Life Cycle (SDLC).
• A result oriented Business Analyst with diversified knowledge in various Domains including, Banking, Insurance and healthcare with extensive experience in ecommerce
• Comprehensive knowledge of Software Development Life Cycle (SDLC) and thorough understanding of various phases like Requirement gathering, Design, Development, Testing and Implementation of software applications
• Excellent understanding of Software Development methodologies like Waterfall, Spiral, Iterative Models (RUP-Rational Unified Process) and Agile Programming Methodology (SCRUM).
• Excellent skills in writing Business Requirements Document (BRD), Functional Requirement Document (FRD), Use Case Specifications, Workflow and diagramming skills for drawing UML diagrams such as Use Case diagrams, Activity diagrams, Collaboration diagrams, Sequence diagrams, Class diagrams, Data Flow Diagrams (DFD) and Requirement Traceability Matrix.
• Actively interact with other corporate departments, including executive, legal and information services as well as vendor relationships.
• Conduct Joint application development (JAD) sessions with relevant Subject Matter Experts (SME’s) to assess and document current configuration.
• Involved in documenting test cases, scripts and resolving User Acceptance Testing (UAT)
• Involved in determining project scope and requirements, estimating schedules, maintaining project documentation and managing workloads using MS Project.
• Well versed in the different stages of the Software testing life cycle, from the conception of preparing Test plan and Test cases to the UAT test phase.
• Service focused – dedicated to meeting the expectations of all staff through securing effective relationships with clients and executing deliverable to the highest standards

TECHNICAL SKILL SET:

Process/Modeling Tool:

(SDLC) Software Development Life Cycle, Agile, Extreme Programming, MS Visio, MS Project, Rational Rose, Rational RequisitePro, ClearCase, ClearQuest, TestDirector, WinRunner, Load Runner, HP Quality Center

Methodology:

OOAD, UML, RUP, Business Modeling and Data Modeling.

Databases:

MS Access, SQL

Languages:

SQL , C and C++,J2EE

Operating Systems:

WINDOWS 2000/NT 4.0/XP.

Office Tools:

MS Office 2003/2000, Word, Excel, PowerPoint

PROFESSIONAL EXPERIENCE:

Confidential,Cincinnati, OH Oct’11 – Current
Business Analyst
Project Description: The initial scope of the project was to develop an Online Credit Card application for existing and non-existing customers of Fifth Third Bank with enhanced Fraud Tools. Over the course of the Concept Definition Phase, [Fifth Third’s equivalent of Requirements Gathering Phase (Initiate & Define)], the scope of the project turned into integrating Online Credit Card application with existing DDA (Demand Deposit Application) and developing an Integrated Online Credit Card application. The Integrated Online Credit Card application would allow both existing and non-existing Fifth Third Bank’s customers to apply for a Credit Card, as well as one or more Deposit Accounts, online at the same time.
Roles & Responsibilities:

• Followed Fifth Third’s structured methodology to initiate the project with BRD and Use Case documents as deliverables at the end of Concept Definition/ Requirements Gathering phase.
• Studied and Tested previous Credit Card Application, as well as current Deposit Application to determine the Scope of TO-BE Integrated Online Credit Card Application.
• Facilitated and Drove all Concept Definition sessions, along with deciding Agenda for each session and emailing that beforehand to all the participants.
• Gathered detailed business requirements from Line of Businesses of Credit Cards, as well as Deposit Accounts throughout the Concept Definition phase, and provided solutions for the problems that were encountered during the process, mainly technical, with the help of Technical Lead and User Interface (UI) Designer.
• Interviewed and Interacted with the diverse group of stakeholders from various departments, such as Legal, Compliance, Privacy, Bank Protection, Underwriting, and FTPS (Fifth Third Processing Solutions), at various instances to understand and verify specific requirements.
• Invited all the concerned participants, other than regular stakeholders, such as participants from ID Alert, Agent Banks, and CMS (Content Management System), as and when they were needed for the discussion.
• Discussed and Defined Scope of the Usability changes of the current Deposit Application with the Line of Business as part of Change Management.
• Prepared Process Flows for AS-IS and TO-BE processes of the Online Credit Card application, as well as started creating BRD and writing all the requirements into the BRD as and when they were locked.
• Created Mapping documents of all in-scope Credit Card products and their respective product Features and Options, as well as a mapping document with various entry points of both Credit Card and Deposit Account and their respective fields on the online application.
• Prepared a list of Action Items and assigned owners to each Action Item, along with a deadline in which each owner had to come-up with a reply. In addition, followed-up with the respective owner through email about particular open questions.
• Coordinated with UI Designer for the Mock-Ups of the application and made sure that they match the business requirements.
• Reviewed all the documents, including BRD, in the Concept Definition in front of all the stakeholders, along with Line of Business, to verify all the requirements. In addition, provided Process Flow walkthroughs to the whole team.
• Participated in meetings with various Fraud Vendors and asked appropriate questions based on the business requirements for Fraud.
• Coordinated with Project Manager during BRD sign-off process, as well as answered all the questions that stakeholders had about specific requirements in BRD.

Environment: Windows XP, MS Visio, MS Office, MS Outlook, MS SharePoint

Confidential,, VA Sep’10- Sep’11
Business Analyst
Fannie Mae isa government-sponsored enterprisechartered by Congress to keep money flowing to mortgage lenders, to help strengthen the U.S. housing and mortgage markets, and to support affordable homeownership. The project was implementation of an enterprise Web-based interface supporting the Mortgage Servicing Business Area and Cash management services. This application allowed users to maintain and set-up Account Information, Loan Origination, Escrow Analysis and many other business Areas.
Responsibilities:

• Worked with the business users to define business requirements and analyze the possible technical solutions.
• Worked extensively with SMEs in understanding and documenting their requirements pertaining to Loan Origination process, ARM, Escrow Analysis, ACH based Accounts, maintaining and analyzing customers Accounting books and many other business Areas.
• Worked with the Business users, tech Lead and 3rd party vendors in gathering their requirements and data transaction information.
• Adopted Rational Unified Process (RUP) methodology with emphasis on its six best practices for iterative and incremental development.
• Co-author business requirements document with project teams. Extracted, discussed and refined business requirements from business users and team members.
• Facilitated and managed meeting sessions with committee of SMEs from various business areas including Mortgage Servicing, Loan Monitoring and Asset Management.
• Developed and implemented processes and tools for requirements gathering, Analysis, planning, tracking and delivery using Rational Rose requisite pro.
• Analyzed user problems, including automated and manual business processes and identified, researched, investigated, defined and documented business processes.
• Designed and developed project document templates based on SDLC methodology.
• Designed and developed Use Case diagrams and Activity Diagrams.
• Assisted project managers with the development of project schedules. Develop requirements and preliminary design for client applications.
• Perform analysis and design projects using a systems development methodology. Work with all levels of client staff in solution definition.
• Conducted workflow, process diagram and gap analyses to derive requirements for existing systems enhancements.
• Collaborated with the QA team to develop the test plan, test conditions and test cases to be used in testing based on business requirements, technical specifications and/or product knowledge.
• Organized cross training of team members and Users to become more responsive.
• Assisted in development of training materials for new technology and process improvements.

Environment: Windows XP, MS Visio, MS Office, MS Outlook, MS SharePoint

Confidential,India Jul’08- Aug’10
HR Data Analyst
Latitudes Pro is the India’s largest health club was established in 2004 with over 100 employees. Latitudes Pro uses the latest medical research to help each individual achieve their goals. Every individual is assigned a team of experts who will focus on the nutritional, exercise, ergonomic, psychological, and personal care aspects of their daily life to put together a custom built program that they can use to change their lifestyle for the better.
Responsibilities:

• Superior communication skills with talent for presenting complex HR and benefits information executives, managers, and individual contributors to ensure full comprehension and adherence to policies and procedures.
• Acted as main point of contact for all in-bound HRIS related requests from Managers and HRstaff.
• Delivered high quality services and transactions in People Soft.
• Delivered HR metrics analysis, development, and maintenance.
• Implemented continuous HRIS process improvements.
• Assisted HRIS Manager in special projects, system enhancements, and project implementations.
• Communicated with internal and external businesses and vendors for issue resolution.
• Maintained People Soft tables and data interfaces with third party systems.

Confidential,India Feb’06- Jun’08
HR- Associate
Sum Total Systems, Inc. (NASDAQ: SUMT) is the largest provider of talent, learning and business performance technologies and services. Sum Total deploys mission-critical solutions that align talent and knowledge with organizational processes and business goals to generate significant bottom-line results. With more than 17 million users worldwide, Sum Total has helped accelerate performance and profits for more than 1,500 of the world’s best-known companies and government agencies including Accenture, Aetna, Cendant, DaimlerChrysler, Delta Air Lines, Harley-Davidson, Microsoft, Novartis, PNC Bank, U.S. Army, U.S. Air Force, U.S. Navy, U.S. Coast Guard, U.S. Bancorp, United Airlines, Vodafone, Wachovia and Wyeth.
Sum Total has offices throughout the United States, in London, Paris, Singapore, Sydney, Tokyo, Hong Kong and Hyderabad, India.
Responsibilities:

• Responsible for full life cycle recruitment of IT professionals at different levels.
• Responsible for recruitment, understanding requirements and specifications & resource management across all levels.
• Sourcing professionals through Job portals, internal database, referrals & networking.
• Prescreen candidates by skills to match the given job specifications.
• Conducting HR screens to validate the candidate’s capabilities in terms of academic qualifications, experience, personality, communication skills & strengths and role fitment.
• Conducting Technical interview to determine technical and soft skill levels
• Scheduling face to face interviews of the short listed candidates with the hiring team.
• Developed strong working relationships with Hiring Managers and worked directly with them to develop effective and accurate job descriptions.
• Worked in a Hiring team of 8 members.
• Increased executive awareness of recruiting activities by creating and maintaining recruiting reports that tracked recruiting activities.
• Implemented Performance Improvement Plans to improve performance.
• Improved job descriptions and policies and procedures, eliminating misunderstandings.

Professional Qualification:

• Masters in Project Management