Skills

Skill

Experience

Last Used

Business analysis, analytical and problem solving skill

5 Years

2012

Experience with large, complex projects

4 Years

2012

Strong verbal and writing skills

5 Years

Understanding of project management methodology and application development

4 Years

2012

Proficiency in MSOffice Tools

2 Years

2012

Visio

2 Years

2012

Share point

2 Years

2012

Agile Methodology

2 Years

2012

Confidential,
Midtown Manhattan, NY July 2010 – Present
Business Analyst

The project involved creation of a Commercial banking application that allowed customers to access information like Checking/Saving Account balances and to make online payments. Once a customer had setup up their secure online banking profile, it gave them a consolidated view on one screen. This system enabled account holders to perform basic financial transactions like checking their account status, transaction history, due payment, bill pay service functionality and online transfer of funds between the bank accounts. Customers could enrol in new features such as Overdraft protection, Paperless statements and Account Alerts.

Responsibilities:

• Conducted one-to-one interviews with Portfolio Manager to gather Business Requirements and was involved in the documentation of Business Requirement Documents.
• Assisted the Project Manager in setting realistic Project expectations and in evaluating the impact of changes on the organization and plans accordingly and conducted Project related presentations.
• Identified internal and external system Requirements, Design and Configuration set-up.
• Developed strategic partnerships with the Business units to develop a solid knowledge base of the Business line, including the Business Plan, Products, and Process.
• Understanding of project management methodology and application development
• Successfully conducted JAD sessions, which helped synchronize the different stakeholders on their objectives and helped the developers to have a clear-cut picture of the project
• Developed the Functional Specification Document and Supplementary Specification (Non-Functional) Document.
• Participated in the Logical and Physical Design sessions and developed Design Documents.
• Worked with developers to make sure that they understood the Use Cases.
• Experience with large, complex projects
• Designed and implemented basic SQL queries for QA Testing and Report / Data Validation.
• Partnered with the Technical Areas in the research and resolution of System and User Acceptance Testing.
• Worked with Quality Control Teams to develop test plans and test cases.
• Developed User Manuals and Training Manuals as per Project Specifications and timelines.

Environment: Rational Rose, Rational Requisite Pro, Rational Clear Case, Visio, UML, QTP, Agile, MS Project, MS Office, MS SharePoint, DB2, MS SQL Server, Windows Server, Windows XP

Confidential,
Abu Dhabi, UAE July 2008 – June 2010
Business Analyst

The goal of this project was to make a tool, which converted roaming agreement file of GSM operators into Extensible Mark-up Language (XML) file for quickly updating and retrieving information from the database.

This roaming agreement file known as AA14 allowed the two different GSM operators to transfer call charge data and subscription information back and forth as their customers roamed in and out of other networks. It dealt with cellular customers and enabled them to make and receive voice calls, send and receive data and access other services automatically when traveling outside the geographical coverage area of the Home Public Mobile Network (HPMN), by means of using a Visited Public Mobile Network (VPMN).

The AA14 document used to contain the information in DOC format which had many disadvantages such as security vulnerabilities and speed of accessing etc. It was proposed to change the DOC format to XML format, which was more advantageous, and to comply with GSM Roaming Agreement Exchange (RAEX) standards.

Responsibilities:

• Interviewed clients to understand their business and functional requirements, gathering their future needs and transformed them to functional specifications.
• Acted as primary liaison between the client departments and the Information Systems department; performed analysis, review, and estimation of client requests; prepared and reviewed system requirements, and client documentation.
• Implemented the full project lifecycle phases including requirements gatherings, development and quality assurance.
• Conducted user interviews at both in-house and client locations for requirement elicitation.
• Monitored and assisted in designing and development of Use Cases, Work Flows, Activity Diagrams, Sequence Diagrams, using UML.
• Experience with large, complex projects
• Performed Gap analysis by identifying existing technologies, documenting the enhancements to meet the end state requirements.
• Assisted with UAT (User Acceptance Testing), developing and maintaining quality procedures, and ensuring that appropriate documentation is in place.
• Understanding of project management methodology and application development
• Worked with development and testing teams to accomplish timely release objectives.
• Ensured on-time and on-budget performance of the assigned efforts to the mutual satisfaction of the business partners/ sponsors.
• Developed timelines for project delivery, and managed projects and resources to successful completion.

Confidential,
Abu Dhabi, UAE July 2007 – May 2008
Telecom Analyst/Business Analyst

GSM Operators maximise their global footprint by offering roaming services with suitable roaming partners on reasonable terms. It was a challenging process for operators to contact potential partners and to persuade them to fit into their testing schedule. Potential roaming partners were identified and contacted on behalf of the client to negotiate a roaming agreement based on the client’s deviations from the standard roaming agreement. After successful negotiations, the two operators would sign-off and test SIM cards were exchanged to begin testing and to launch roaming services.

Responsibilities:

• Participated in performing in-depth analysis to develop business, identify new opportunities and provide recommendations to senior management for the execution of strategic business objectives.
• Identified suitable roaming partners and exchanged info-pack based on priority list of networks or countries.
• Exchanged and negotiated AA-12 and AA-13 documents between the operators, ensuring the signed agreement matched the terms and conditions agreed during the negotiations process.
• Assisted development team with test scenarios, test plan, test conditions and test cases to be used in testing based on business requirements, technical specifications and or product knowledge.
• Exchanged test SIM cards between both operators after countersignatures were verified.
• Performed periodic updates and follow-up on the status of all open negotiations via email.
• Analyzed geographic data to determine market penetration and target selections with prospective roaming partners.
• Interacted with subject-matter experts and stakeholders to identify and analyze business processes, end user behavior and expectations.