TRAM Process Analyst Resume Pontiac, Mi - Hire IT People

Qualifications

Result-oriented with a strong background in operations, logistics, purchasing, and inventory.
A over achiever with a strong work ethic and a drive to succeed.
* Leader who enjoys the challenge of change and is committed to lifelong learning.

Professional experience

[May 2011 – Dec 2011] Confidential (Pontiac, Mi.)
TRAM Process Analyst

[June 2006 – July 2008] Confidential (Detroit & Auburn Hills Mi.)
Business Service Analyst (Global Server Operations)

Point of contact for hardware maintenance for over 4000 servers & network devices.
Monitored another 3000 device globally. (Europe, Asia Pacific, & South America)
Vital part of procurement process for maintenance process for North America devices.
Negotiated maintenance contracts with vendors (SUN, HP, and Cisco)
Interacted with the China team on a weekly basis to changes in the General Motors account.
Graphed weekly metrics to leadership on progress with devices covered & not covered under maintenance.
Participated in software related issues.
Resolved isolated issues with server & network devices with vendor.

[July 1998 - May 2006] Confidential (Warren, Mi.)
Business Service Analyst (Engineering Workstations)

Expedited over 10,000 workstations out of the General Motors environment back to the third party leasing company or EDS warehouse.
Ensured that the workstations were taken off the accounts financial books.
Documented each return device back to the leasing company & warehouse.
Negotiated lease contracts with vendors (SUN, HP, and Third party vendors)
Functioned as the liaisons between the account & third party leasing company on discrepancies of damaged or late deliveries.
Generated monthly reports that identify the equipment that is contractually agreed upon with the General Motors customer.
Interfaced with General Motors union personal to maintain a good working relationship to ensure shipments of devices.
Documented work process for Leased & Fixed Asset returns

[August 1993 – May 1998] Confidential (Fraser, Troy, & Clinton Twp. Mi.)
Manager

[November 1990 – July 1992] Confidential (Fraser, Mi.)
Asst. Manager

Ran day to day operations.
Handled returns & exchanges, wrote service orders & ensured customer satisfaction.

Volunteer history

[August 1998 – Present ] Confidential
Head/Asst. Coach

Education

Confidential College
Business & Marketing Courses
EDS Continuing Education
Completed 40 hours of continuing education per year required by EDS

TRAINING