OVERVIEW

IT Professional Business Analyst with over 10 + years direct BA experience and 20 years of extensive industry experience in IT, business operations, management, process improvement, requirements gathering and project installation and support. Excellent written and verbal communications and organizational skills.

SKILLS

BUSINESS ANALYSIS

• MS Project
• MS PowerPoint
• Use Cases
• Full SDLC LifeCycle on ERP/EAI Projects
• JAD/JAR Sessions
• Process Flow Diagrams (Visio)
• BR and Functional Spec Development
• Delivery meetings
• UAT and High Level Customer Support Blue Printing
• Requirement Gathering / complete Requirement Analysis from Blueprinting to Production
• EDI specifications and configuration
• Process Improvement Skills
• Work Flow Requirements and doucumentation
• Understanding of IT System Architecture and SOA Patterns
• Exceptional Organizational Skills, ability to meet or exceed timeline expectations
• Define scope and objectives using established SDLC procedures
• Using application domain knowledge to insure best case usage
• Agile/Scrum

PRODUCTION SUPPORT

• Weekly customer meetings
• Superior Verbal and Written Communication Skills
• Manages UAT Meetings and Customer Expectations
• Help Desk and Service Resolution Skills
• development and management of go live
• EDI document development and conversions

DATABASE ADMINISTRATION

• SAP VER 4.6 Benefits
• HR, Payroll : complete Installation from Blue Printing to Production of an HRIS system
• Siebel CRM ERM : integration with SAP
• Microsoft Access Building DB
• Import/Export and queries

QUALITY ASSURANCE SOFTWARE TESTING

• Test Plans
• Test Scripts
• LoadRunner
• Rational Suite
• Quick Test Professional
• Test Director

PROCESS IMPROVEMENT

• SIX SIGMA Fundamentals, RUP

PROJECT MANAGEMENT

• Full Software Development Life Cycle (SDLC)
• Site Surveys
• Internal Commincations with Development, QA and Key Stakeholders
• End User Acceptance,
• Wireframe development
• Scope Management

INDUSTRY EXPERTISE

• Employee Benefits,
• Payroll (ADP/SAP),
• HRIS (SAP/ORACLE)
• Enterprise Resource Planning and Application Integration (ERP/EAI)
• Vurv (HRIS) Insurance P & C,
• IVR, Call Center Setup and Maintenance
• Human Resources,
• Manufacturing,
• Credit Card,
• VOIP Telephone and Call Center Software,
• Credit (Equifax)
• Finance
• HRIS (Benefits)
• Studio (Video gaming)

PROFESSIONAL EXPERIENCE

Confidential, Florida 2010 - 2010
Business Analyst

• Provided Business Requriements Documents and Traceability Matrix on Projects for Internal IT
• Documented Process Flows, Business Requirements Traceability Matrix, IT DMS Process Flows
• Managed documents on SharePoint drive to co-ordinate with other business partners involved in implementation.
• Managed UAT Process on intenally developed HR software Project

Confidential, Wichita, Ks 2007 - 2009
Business Analyst

• Virtual Employee (Florida) Outsourcing Services for Mid Market Payroll and HR processing Firm.
• Conducted customer Business Requirement Documents for client "Hawker Beach Craft" to install and move to production a new payroll and HRIS (Hewitt) system to an ERM System. Utilized ERP and EAI processes
• Managed BRD process for existing client (GMAC) who needed change orders for current HR, Hewitt Benefits and Payroll System.
• Documented Process Flows, Swim lanes, process requirements.
• Managed documents on SharePoint drive to co-ordinate with other business partners involved in implementation.
• Extensive SQL query skills used in QA and UAT Testing and Process mapping.
• Created BRD\'s and Technical Documentation and obtained customer Sign-off

Confidential, Jacksonville, FL 2006 - 2007
Blue Cross Blue Shield
Business Analyst

• 1 and ½ month contract to create Business Requirements Documents to move from a legacy mainframe system to a distributed web based system.

Confidential
Project Manager / Support Services

• 3 month contract to move from legacy interface to EDI Interface for Web based E-Commerce Retailer communicating with AMAZON.com.
• Used SQL 7.0 query tools to set up and verify testing scenarios for QA and UAT.

Confidential
Command Center Analyst

• 3 month contract to install hardware software and VOIP phone Mitel Phone system and reporting in new Call Center

Confidential, Jacksonville, FL 2003 -2006
Senior Manager (BA/PM)

• State of Florida HRIS Project - Full life cycle of project
• Configured and integrated Siebel CRM modules including Contact Center and Service, Self Service and data intergration.
• Participated in Enterprise Resource Planning (ERP) and Enterprise Application Integration (EAI) on a multi tiered ERM Installation.
• Responsible for IT interfaces with Centralized SAP State of Florida Database and Benefits Vendors.
• Documented requirements for IVR interface.
• Consistently managed Benefits Data files and associated documentation for over 240,000 employees and 140 million dollars per month in Benefits premiums.
• Used Access, FTP, Siebel, Sap, Microsoft Project and Visio.
• Used SQL Server Query Tools to test and maintain vendor files for interfacing with the PeopleFirst Database SAP and Siebel systems.
• Managed Client Expectations and internal client support team for go live

Business Analyst IT - State of Florida HRIS Project

• Provided IT Support for HRIS programs including VURV candidate application and Payroll processes running on a SAP/ORACLE and Siebel Backbone System outsourced by State of Florida.
• Organized and maintained UAT process for Benefits system release.
• Documented and actively participated in Enterprise planning and integration of an ERM installation.
• Updated and managed change request for issues found during UAT.
• Provided installation support for Fiscal System developed for the State of Florida Project,
• Wrote documentation, did QA testing, provided onsite and teleconferencing training to both internal clients and State of Florida Managers.
• Used Microsoft Project, Word, Excel, FTP, Siebel, SAP, Visio, Access and Test Director (QA)

Reports Business Analyst

• Installation support and management of SAP and real time reports.
• Was tasked with meeting a contractual deadline to complete and deliver over 150 DW reports.
• Managed Data Warehouse report development staff (4) to achieve delivery goals.
• Used Microsoft Project, Word, Excel, FTP, Siebel, SAP, Visio, Access and Test Director (QA)

Production Support Manager for go live of State of Florida

• PeopleFirst HRIS system of over 250,000 employees.
• Training Liaison for Install of SAP Benefits System for State of Florida Outsourcing Project.
• Managed (6)IT employees to support State of Florida Payroll, Benefits, Staffing and HR SAP system.
• Created Internal and External Communication Reports and Meetings to relay progress

Confidential, Jacksonville, FL 1997 - 2002
Solution Center Manager

• Managed a state of the art call center using service level and abandon rate objectives to achieve a high level of customer satisfaction.
• Planned / installed Avaya telephone system used for call tracking, scheduling and customer contact.
• Planned and supervised the installation and movement of new client tracking software package.Selected, trained, and developed staff of 14 direct reports, providing detailed procedures and performance standards.

Confidential, Customer Service

• Responsible for installation and training of client server application using ODBC products, including SQL Anywhere, MS SQL Server and related products.
• Networked installations on NT and Novell.
• Traveled to major hotels for onsite installation and training of software products.
• Interfaced with property management, financial managers, and IS professionals to ensure communication at all levels.
• Utilized strong analytical and customer service skills to build relationships.

Confidential, Oklahoma City, OK 1993 - 1997
Regional Sales Manager

• Managed sales territory for Midwest Region of the United States.
• Demonstrated software product both online and onsite to major companies recommending total software business solutions.
• Consistently exceeded established sales goals.

Project Manager/ Business Analyst

• Acted as company liaison on major software projects/customers for design, implementation, onsite training, outside resource manager and problem resolution.
• Used Sql 5.0 to do queries for database updates and verification.
• Provided training, product support, and development resources both onsite and in-house.

Technical Support /QA - Program Testing

• Provided software support for a comprehensive business and accounting integrated system running on Novell, Windows NT and Unix (AIX).
• Tested new products and custom programs for functionality and utility.

Confidential, Atlanta, Ga 1988 - 1992
Systems Consultant / Business Analyst

• IT interface for all P & C companies in the Southeast (7) states that were interested in utilizing the Equifax system and data in order to make computerized underwriting decisions.
• Gathered requirements and documented processes and provided training and support to the P & C clients.

EDUCATION / CERTIFICATIONS

Computer Science and Management Information Systems
Certificate in Paralegal
Apprenticeship at Legal Aid of St. Louis
Coursework in legal research and writing, real estate, wills, computers and the law, Novell network installation and maintenance, business law and technical report writing.
and Business

ADDITIONAL TRAINING

• System Administration for MS SQL Server
• Visio
• Hewitt Benefits
• Relational Database Concepts
• Lotus Notes
• MS Office/Word/Excel/Power Point
• WordPerfect
• IBM mainframe -AS400
• Windows NT / Novell
• UNIX/Aix/Risc 6000
• Dbase - Data Tracking and Analysis
• Accounting - AP/AR/GL Fixed Assets / Job Costing
• Professional Skills
• Six Sigma Fundamentals
• Typing and Professional Computer Skills
• Fundamentals of Selling /Sales Concepts
• Legal and Medical Terminology
• Presentation skills and Software Applications
• Negotiation Skills
• Persuasive Communications
• Team Selling Skills
• Customer Service Concepts
• Conflict and Collaboration