PROJECT MANAGER:

Process-oriented, strategic Project Management Professional with a record of success achieving business objectives, leading cross-functional teams, and delivering critical enterprise release projects within budget and timeline goals. Launched new project and quality management processes for UPS. Diverse industry experience working with business application lifecycles, gap analysis, user acceptance testing, automation technologies, supply chain initiatives and engineering operations. Dedicated work ethic focused on quality and proven methodologies with impeccable critical thinking, problem solving, communication, presentation and interpersonal skills. Provenability to quickly ramp up on a project, take full ownership and drive deliverables to successful completion.
Additional capabilities include:

• IS / IT Expertise
• Process Redesign
• BPM/UML
• Full Project Lifecycles
• Best Practices
• SDLC Methodologies
• Trusted Executive Advisor
• Business Analysis
• Requirements Gathering

Confidential, Georgia Present
Business Analysis/QA/Project Management Consultant,

• Work closely with test and project team to understand application functionality, project requirements, objectives and testing timelines.
• Acts as project liaison between domestic and offshore (India) teams.
• Responsible for communication tasks to offshore team, ensuring that work is completed from offshore team in a timely manner.
• Provides status reporting updates on a timely basis to the project and management teams.

Confidential,Alpharetta, Georgia 2002-2009

• Work on one of the largest global web applications, UPS.com, reviewing enhancement requests by sponsors, analyzing feasibility and risks, writing functional specifications and business requirements.
• Gained in-depth knowledge into business side of the company to complement supply chain expertise.
• Manage business and functional requirements and design phases for Enterprise release projects.
• Lead work sessions (JAD) and status reporting with project stakeholders in UPS global team.
• Serve as project team leader and member to develop documentation, use cases, templates, writing standards, and project analysis.
• Completed training in Analyzing Requirements Using Models, Exploring Use Cases with Requirements, Core Concepts in Business Analysis, Understanding Processes

• Directed high-profile software development projects in logistics and supply chain management, facilitating SDLC with cross-functional groups in IT, Operations, Finance, and Procurement.
• Coordinated complete project lifecycle in a fast-paced environment, including developing and implementing project plans, metrics, status reporting, and stakeholder relations.
• Orchestrated and led rollout of new Status Reporting Tool in the Freight Services Organization.

• Analyzed and resolved risks, issues and project estimates; led project post mortem.

• Led PMO operations, project governance processes, risk identification and analysis, gap analysis, and management recommendations; coached and supervised team of four employees.
• Reviewed and recommended new IT projects, performed PMO audits, and improved quality management processes.
• Facilitated the rollout, implementation and training for a new Project Management Web Tool and Quality Management process for entire IT organization.
• Expanded department capabilities by establishing PMG Dashboard tools.

UPS

Senior Business Systems Analyst, relocated from San Francisco, CA to Alpharetta, GA (2002-2004)

• Developed MS Project plans and technical project writing, maintained company’s project management website, and performed QA automated testing for web applications.
• Prepared business requirements with customers and executed test cases for import system projects.

CONSULTANTS ONLINE, Confidential, San Francisco, California 2001-2002

• Consulted and partnered with stakeholders for project requirements; created master project plan.
• Coordinated QA automated testing, test cases, technical writing, business requirements, and project management website for web application projects.

Confidential,A Symantec Company, San Francisco, California 2000-2001

• Ran project management lifecycle for three software releases for the startup company from design to implementation for product development of antispam software; delivered projects on-time/budget.
• Created and launched Product Lifecycle Terminology and improved software releases processes.

Confidential,San Francisco, California 1998-2000

• Facilitated projects across different customers, clients, and vendors to gather business requirements, prepare specifications and SOW, handle QA, and lead user sessions for test requirements.
• Provided ongoing automation support for customer organization, implemented web-based CRM application, and established document management solution for internal sales organization.

Previous Experience:& Customer Service, Ops Team Lead& & Business Analyst, AMERICAN EXPRESS

EDUCATION& & & CERTIFICATIONS:

& Master of Business Administration
B.A. in English

CERTIFICATIONS:
Project Management Professional (PMP) Certification,& Project Management Institute (PMI), 2007
Dale Carnegie Course Graduate,& Georgia, 2005
Project Management Certificate,& University of California, Berkeley Extension, 2004

PROFESSIONAL DEVELOPMENT:&

Cheetah Negotiations Training, Business Process Requirements Engineering, WinRunner 7.5, Team Track, iRise, MS Access, Excel, Word, HTML, Risk Management, Scheduling and Cost Control, Managing Projects, Project Management Applications, Software Project Management, Teams Training, MS Project

Enterprise Project Management Tools; Windows NT & 2000 servers, Java, IS Modeler, Team Track, Mercury Test Director, MS Project, WinRunner 7.5; Transportation Applications: TMS, FGV, QVD; Adept, Windows 2000 & XP, MS Office Suite, Project Workbench, Primavera, Cognos Powerplay, Lawson Financial Systems, QA-Hiperstation, UNIX, Crystal Reports, Lotus Notes, SQL, Oracle 9iAs, Sun Solaris; C++, Perl, Linux, Visual Basic, XML, iRise, Sharepoint, IBM Rational Requisite Pro, Merant Version Manager, TRAX, ERP