SUMMARY

• A results driven, details - oriented and resourceful professional, with 7+ years of IT and Management experience in Software Development Life Cycle (SDLC) and Project Life Cycle as a Quality Analyst.
• Extensive experience in Healthcare domain.
• Diverse work experience on Unit Testing, Smoke Testing, Functionality Testing, Integration Testing, GUI Testing, System Testing, Regression Testing, Sanity Testing, Performance Testing, Database Testing,
• Extensive experience using Load Runner for Performance Testing, Stress Testing, Load Testing and Longevity Testing, HP Business Process testing for automated testing.
• Performed User acceptance testing (UAT), Compatibility Testing and Product Assurance Testing for Web based and Client/Server applications.
• Hands on experience in Data Manipulation, Defining Components and in writing SQL queries.
• Experience on Backend testing to write the SQL queries using Oracle, SQL Server and executing the queries using TOAD tool.
• Experience in configuration of claims adjudication systems, i.e., Facets, QNXT.
• Expertise in performing software bug tracking using Bug Tracking Tools - Mercury Quality center, Test Director, Team Track, and Rational Clear Quest.
• Involved in developing Test Plan and created Test Cases as per the business requirements in Quality center.
• Extensively worked on Mercury Quality Center, Silk Center to Write Test Cases, Execute Test Cases, Log Defects, Track Defects and Prioritize Defects.
• Experience with Medicare, Medicaid, and commercial insurances in HIPAA ANSI X12 formats including 270/271, 835, 837, 997 and NSF formats for interfaces and images to third party vendor applications.
• Used Mercury Quality Center to track, analyze, and log the defects to report them to developers.
• Validated 835, 276, 277, Institutional and Professional HIPAA Transaction sets and X12 messages.
• Experienced in HIPPA 4010/5010 EDI transaction.
• Worked on ETL environment involving Informatica /DataStage.
• Involved in preparing the Test cases, Test data in Quality Center for Report Repository upgrade.
• Discussed enhancements and modifications with the Project Team.
• Worked with the Developers, Infrastructure teams to resolve theissues.
• Experience executing manual/automated test cases and doing Ad Hoc testing, Black Box, White Box testing.
• Effective team player, self-motivated, capable of adapting to new technology, strong problem solving and analytical skills, and inter-personal communication skills with a desire to achieve specified goals.

TECHNICAL SKILLS

Process/Modeling Tool: Software Development Life Cycle (SDLC), Rational Unified Process(RUP), Test Director, Agile, MS Visio, MS Excel, MS Word, Rational Rose, Rational Requisite Pro, Rational ClearQuest, ClearCase, Quality Center, Mercury Quick-Test Professional 8.5, WinRunner 8.0.

Methodology: OOAD, UML, RUP, Business Modeling, TOAD.

Databases: MS Access, SQL server, Oracle

Languages: SQL, Java, XML and HTML

Operating Systems: MS-DOS, WINDOWS 2000/NT/XP, UNIX, WINDOWS 7

Office Tools: MS Office 2003/2007, Word, Excel, PowerPoint, Access

Project Management: MS Project 2003/2007

PROFESSIONAL EXPERIENCE

Confidential, Baltimore, MD

Senior Quality Analyst

Environment: JSP Servlets, JDBC, MS-Project, MS-Visio, Rational Rose, ClearCase, Requisite Pro, Clear Quest, Test Director, QTP, QC, Oracle, Jira, Toad.

Responsibilities:

• Created templates for Test Strategy, Test Plan, Test Case, Defect Report, Periodic and End of Project Reports.
• Implemented and administered new tools (HP QC, HP QTP, Jira) within the Branch. Performed demos and orientation for projects moving on to the tools.
• Responsible for defect tracking and reporting the defects, and also worked closely with the development team to ensure high quality and timely releases.
• Delivered most of sprints within 70% of estimated time, overcoming complex technical challenges to meet customers' business requirements.
• Involved in Issue assessment, Risk analysis and Change management to articulate and resolve the business needs.
• As a Senior QA created a Checklist as a process of Verification and validation test process.
• As a Senior QA involved in to Collecting and importing test Data.
• Provided the management with test metrics, reports, and schedules as necessary and participated in the design walkthroughs and meetings.
• Implemented peer reviews and inspections to reduce defects in the requirements representations.
• Worked closely with System Architects, ETL, Operations and Quality Analyst teams to provide Use cases and Algorithms to satisfy Business requirements.
• Facilitated Unit and Integration testing with the Development team regression testing of the application services using QTP, QC.
• Assure HIPAA EDI 4010 and 5010 with ICD-9 and ICD-10 analysis & compliance.
• After successful development and testing of the product, participated in product release and deployment to end-user.
• Involved in Back end testing to write the SQL queries and execute the queries using TOAD.
• Worked with business stakeholders in creating user acceptance criteria and conducted/coordinated UAT.

Confidential, St. Louis, MO

Quality Analyst

Environment: MS Access, SQL server, WindowsXP, BizTalk, MS office, PowerPoint, Word, Excel, TextPad, Quality Center, QTP, DMZ, STAR, Diamond, QNXT.

Responsibilities:

• Safety reporting on system-based projects, acted as a liaison, writing documentation and increased project coordination.
• Worked on modules related to creation, modification of member and provider.
• Dealt with 834 import member lookup processes and resolving issues with member attributes, enabling multiple rules associated with member lookup process in QNXT.
• Tested and Resolved issues like member duplicated in file, dealing with dependent transaction if subscriber is not found, failures in submissions in QNXT.
• Used Process log browser to view different types of log history files to figure out issues with 834 transactions.
• Heavily involved in Trading Partner Testing before the files were ready to Go.
• Incorporated the change requirements according the Trading Partner’s need.
• Facilitated and Helped Trading Partner’s programmer to understand changes between the Diamond and QNXT file layout.
• Conducted final testing for all the responsible interfaces to send files to the Core Team.
• Dealt with the following tables heavily from QA perspective: member, enrollment, enrollkeys, program, planprovinfo, providertype.
• Worked with BA and Developer Team to review and modify process flows to increase productivity and effectively utilize QNXT features.
• Attended daily SCRUM and guided QA and Developer regarding the defects, Technical Specification Documents and Mapping Documents.
• Created the Test Specification documents for the ETL process.
• Created test scenarios and test cases for Addition of a new provider.
• Conducted integration testing and regression testing with developers in development.
• Conducted user acceptance testing with UAT team.
• Assisted informational needs in mapping of Test Cases by the help of Quality center.
• Maintained Test Matrix with the test results obtained used QC to track the Bug.
• Trouble shoot problems found within QNXT and when testing the SQL data database while validating against the business rules.

Confidential, Memphis, TN

Environment: Windows 2000/XP, Java Toad, FACETS, MS office, Mercury Quality Center, MS-Project, Visio, Rational Rose, clear case .

Responsibilities:

• Discussed enhancements and modifications with the Project Team.
• Developed standardized FACETS testing, implementation and QA processes.
• Proficient to write the QTP scripts using VB Script and executed through QTP.
• Testing both inbound and out bound and XML files and prepare analysis document with various results.
• Involved in developing Test Plan and created Test Cases as per the business requirements in Quality center.
• Analyzed inbound X12 HIPAA files and execute Trading partner testing and integration.
• Extensively involved in creating test data and executing the test cases.
• Used Mercury Quality Center to track, analyze, and log the defects to report them to developers.
• Validated 837, 835 Institutional and Professional HIPAA Transaction sets and X12 messages and execute Trading partner testing and integration.
• Compared the parser generated XML claim data with slicer generated CU files to validate the claim match.
• Reported the project status and activities to the Supervisor on weekly basis.
• Involved in GUI testing, Integration testing, Regression testing, Ad -hoc testing, Negative testing, End to End testing, Load testing, User Acceptance testing on multiple projects
• Worked with the Developers, Infrastructure teams to resolve theissues.
• Used SQL Plus to query the oracle database

Confidential, Cambridge, MA

Quality Analyst

Environment: Rational Team Test Suite, Windows NT, Java, HTML, VISIO, UML, OOD, Rational Rose, Rational Requisite pro, and RUP.

Responsibilities:

• Conducted user interviews, gathered requirements, and analyzed the requirements using Rational Rose, Requisite pro, and RUP.
• Designed and developed Use Cases, Activity Diagrams, Sequence Diagrams, OOD using UML and Ms-Visio.
• Participated in JAD sessions and interacted with technical leaders from various departments(Clinical trial, Drug Discovery and Pharmaceutical Development),
• Conducted workflow, process diagram and GAP analyses to derive requirements for existing systems enhancements.
• Assisted with user testing of systems, developing and maintaining quality procedures, and ensuring that appropriate documentation is in place.
• Created and Maintained Clinical Supporting documents (technical, business, project level and sops) to meet SDLC standards.
• Conducted User Acceptance Testing (UAT).
• Assisted in writing the Validation Plan in accordance with SRS.
• Maintained the Requirement Traceability Matrix (RTM).
• Defined various scenarios for testing the application and wrote test cases based on these scenarios as well as ad-hoc test cases based on interactions with users.
• Updated and wrote several SOPs(Standard operating procedure) for day-to-day functioning of the system as well as emergency operation (system recovery, back-up, etc).
• Implemented FDA guidelines to avoid non-compliance, delays in production and increased costs.
• Created a detail Requirements, Test plan and procedures for application testing using Rational Test Manager.
• Performed data integrity testing by executing SQL statements.

Confidential

System Analyst

Environment: Windows 2000, MS SQL Server, WaterFall Model, UML, MS Office Tools, MS Outlook, C++, Smart Draw.

Responsibilities:

• Implemented and followed the Water Fall methodologies throughout the SDLC.
• Worked with multi-functional teams in gathering and analyzing the business requirements and convert it to and created business process models from the requirement specification.
• Created Use Case specifications, business flow diagrams
• Activity/State diagram and Sequence diagram using Smart Draw, so that developers and other stakeholders can comprehend the business process.
• Reviewed and implemented Test Plans and Test Cases based on user requirements and functional requirement specifications.
• Performed Functional & Integration testing and defect tracking and prioritizing defects and for enhancements after base lining the requirements.
• Reported to team lead and managers on weekly and monthly basis.