SUMMARY:

• Quality Assurance expertise in Agile, Scrum, Waterfall, Process - based Methodologies
• Ability to assess program test requirements and risks, formulate test strategy and execute on plan.
• Adept Confidential leveraging my passion for quality, experience as a Tester, Test Management, Project Management, and Coach/Mentor
• Advocate for the business end-user experience
• Consulting in E-Commerce, Energy/Utilities, Insurance/Finance, Air Cargo and Telecommunications industries
• Proven track record of building confidence into well tested production-ready applications - from technical and functional specifications, user stories, requirements, use cases forward
• Proven expertise in testing techniques: hands-on manual, black box, white box, and implementation of automation and performance testing
• Open to working on projects remotely
• When I can’t break the system anymore, I ensure it performs as purported and supports the business process
• I am known for building strong teams, developing team members and defining practical, flexible and efficient processes and evangelizing the value added by embedded quality assurance in the software development cycle

TECHNICAL SKILLS:

Technology Platforms: Mainframe, J2EE, .NET, Client-Server, N-Tier, Windows, Object Oriented

Configuration/CM Tools: Softool CCC, MS VSS, Team City

Database: Oracle 11.0, Sequel Server, SQL Analyzer, Mark Logic, Access

Defect Management: Issue View, Quality Center, Jira, Bugzilla, PVCS, Clear Case, ClearQuest

Automated Suites: HP QTP, Segue, Rational, Load Runner

Development Methodologies: Agile, SCRUM, TDD, Waterfall

Project/Resource Management: Timeline, Super Project Expert, DAPTIV, Primavera, Rally, MS Project

PROFESSIONAL EXPERIENCE:

Confidential, Portland, OR

Quality Management Program Manager

Responsibilities:

• Manage program management activities, testing tools and procedures to across Automation, Test Data Management and Service Virtualization projects
• Coordinate and manage scope of work, shared resource pool and program financials ($2.7M budget)
• Develop and manage project work plans
• Develop and implement program management “Get to Green’ plan for projects in red or yellow status
• Develop estimates and resource modeling techniques and processes
• Develop program/project management artifacts by project phases
• Manage concurrent development streams and interdependencies
• Provide risks identification and analysis, provide quality mitigation recommendations/solutions, develop and manage mitigation strategies
• Responsible for developing collaborative relationships with internal technical teams, functional/offshore resources and vendor management
• Provide escalation to Program and work track leadership as needed
• Introduce and implement Agile methodology
• Provide project management stabilization support for additional projects as assigned by management

Confidential, Deerfield Beach, FL

Quality Assurance Program Manager

Responsibilities:

• Oversaw program management activities for system modernization, across four primary project streams
• Provided day to day management of program test activities; coordinated all testing efforts across multiple platforms and teams
• Developed and implemented program quality management assurance strategy
• Developed estimates and resource modeling techniques and processes
• Created program management level artifacts for projects
• Managed concurrent development streams and interdependencies
• Identified and analyzed risks, provided quality mitigation recommendations/solutions, developed and managed mitigation strategies
• Mentored/coached project test leads, accountable for all program/project test deliverables
• Established and maintained collaborative relationships with PMO office, internal technical teams, business end-users, 3rd party testing and software vendors
• Communicated program quality status, issues and escalation to business and executive level management
• Evangelized the role, function and beneficial impact of the quality assurance process and teams

Confidential, Portland, OR

Sr. Consultant

Responsibilities:

• Developed test strategy, review test plans, specifications, test procedures, test reports, and manual and automated test scripts
• Reviewed test practices to identify gaps, risks and potential impact; developed mitigation strategies and recommendation of best practices and standards
• Developed metrics, dashboards to evaluate and report test status, issues, efficiency and resource capacity
• Leveraged advanced knowledge and experience with HP Suite (Quality Center (QC), Quick Test Pro (QTP) and Load Runner (LR))

Confidential, Seattle, WA

Software Quality Assurance Manager

Responsibilities:

• Process and Methodology - Established and documented software QA processes and standards (i.e. process diagrams, templates, share point repository). Ensured consistency, adherence and application of QA and SDLC processes within SCRUM framework across all projects. Ensured input, buy-in and ownership of processes and tools by key stake holders.
• Resource Management - Managed and allocated resources for test support of project releases, hot fixes/out of plan releases, based on priority. Negotiated and communicated test support with PMO, business areas and development.
• QA Team Building - Develop keen awareness of staff skill levels and areas of expertise in traditional QA skills and business area knowledge by observing staff working practices. Improve skill/knowledge sets via coaching and . Develop career path and plan for each team member.
• Problem Resolution - Identified issues within supported projects and drove resolution.

Confidential, Seattle, WA

Quality Assurance Project Manager (Contract)

Responsibilities:

• Developed strategy and provided testing oversight for Alaska Air Cargo Business Systems
• Ensured input, buy-in and ownership of processes and tools by Alaska Cargo management
• Developed program test management dashboards to track & report test progress and resource capacity
• Evaluated and recommended improvements to business functions, business rules, work and data flows
• Developed and implement risk-based test approach, mitigation/contingency planning, project-specific and program regression test suites
• Developed defect management process; trained team to use Quality Center to manage test plans, cases, test coverage, traceability, test execution and defect management

Confidential, Seattle, WA

Software Quality Assurance Manager

Responsibilities:

• Established centralized software QA team
• Developed policies and procedures to help team to un-learn bad habits, instill discipline and ensure consistent day to day consistency of SQA support and artifacts
• Defined test and defect management methodologies and standards
• Established and maintained relationships with all key stakeholders
• Developed business case and framework for test automation, roadmap
• Implemented test automation tools and strategy
• Grew initial team of three subject matter experts (SMEs) and two testers to a team of fourteen
• Expanded focus from project silo support to program level test support, system enhancement test support, and automation
• Honed testing techniques and technical expertise of QA Team
• Expanded scope of responsibility from overseeing test team to oversight of all testing across the WDS organization including UAT
• Showcased SQA Teams’ value to the enterprise by integration, expanding and embedding business knowledge/context expertise within centralized QA team
• Managed test environments, negotiated service level agreements (SLAs) for support of test environments

Confidential, Seattle, WA

Sr. Technical Consultant (Contract)

Responsibilities:

• Developed test plans, test cases, for Confidential &T Common Services infrastructure and middleware
• Performed integration tests, verified compliance for upgrades and interface redesigns by business partners
• Provided work plan, delivery management, and resource management
• Performed system/application test execution of XML test scripts and UNIX, verified transaction services
• Developed SQL scripts for mining data and verification of data integrity
• Utilized Test Director and Clear Quest tools for test case management, execution and defect management
• Triaged and resolved issues with Project Managers and Management

Confidential, Columbus, OH

Program Test Lead (Contract)

Responsibilities:

• Managed day-to-day PCIT test teams in Columbus, Ohio and remote teams in Des Moines, Iowa
• Developed and implemented Unified risk-based test methodology and strategy across the Property and Casualty Information Technology (PCIT) Solution Areas
• Managed testing work plans, deliverables, artifacts, and budgeting
• Applied project test management expertise to develop and implement cohesive, robust processes to ensure consistency across the PCIT test teams
• Developed Program Test Strategy across solution areas; ensured comprehensive and transparent test processes throughout the PCIT business units
• Transformed testing posture from reactive to proactive
• Determined scope magnitude, identified risks, impact analysis, mitigation/contingency planning
• Established standards and metrics - Test entry and exit checklists, test environment SLAs, program/project test status, metrics, dashboards, artifact standards and lessons learned
• Provide leadership, mentoring and coaching to solution area test team leads
• Managed relationships with PCIT stakeholders, third-party vendors and service providers.

Confidential, Miamisburg, OH

Project Lead / Lead Test Analyst

Responsibilities:

• Lead system testing and validation effort by improving test case creation and management process, execution process and defect management process.
• Lead test effort of the LN Europe Web Products, by testing and validation of feature functionality, performance and existing functionality, Confidential and upon installation in the production environment.
• Defined strategy, Created test plans and scenarios, coordinated software builds deployments/BVTs
• Mentored and Coached junior test analysts
• Earned company s for "Valuing People" and "Passion for Winning"
• Served as track chair Test Management, and presented - "From Zero to Production - Setting up a Test Organization". Star West Software Testing & Quality Assurance Conference. Presented areas: Setting up test teams, standards, processes, and strategies for stakeholder buy-in and adding value to the organization

Confidential, Milford, OH

Sr. Quality Control & Assurance Consultant/On-site Project Manager

Responsibilities:

• Managed on-site implementation of automated testing methodology and Test Wizard automated tool; defined project plan, test methodology and standards.
• Developed testing methodology, approach and execution plans for additional clients of the company

Confidential, Cincinnati, OH

Project Test Lead / Configuration Management Lead / Project Control Lead

Responsibilities:

• Effectively defined and implemented methodologies and processes, which improved test quality and efficiency.
• Executed batch, functional, back end and regression tests, to verify functionality and data integrity.
• Established change management and release management processes.
• Established configuration management/version control processes, roles and responsibilities; grew team from myself initially, to a team of eight configuration managers.
• Earned Spotlight on Employee Excellence for the successful set-up of teams and process.
• Achieved (99.983%) quality level of builds/deployment accuracy against target goal of 97.5 percent (post production) defects.
• Reduced resource conflict hours from over 40% to less than 10%.