SUMMARY

• Business Analyst with seven plus years of hands on experience in business consulting and application development with excellent skills in requirement gathering, user support, quality assurance, problem solving, and documentation.
• Skilled in determining system requirements and specifications for complex application development projects.Past experiences of leading and interacting with business teams, programmers and technical staff at all levels.
• Understanding of Service Oriented Architecture (SOA), Object Oriented Analysis (OOA), Object Oriented Design (OOD) techniques, Use Case Modeling and UML Concepts
• Possess Strong Knowledge and Experience in both Commercial and Personal Lines of Insurance (Property & Casualty)
• Experience in creating and maintaining the Requirements definition documents that included Business requirements and Functional requirements
• Skilled in developing Use Case diagrams, Sequence diagrams, State Chart diagrams, and Class diagrams
• Skilled in track environment build release level at various point in the software building process
• Ability to act as a liaison with different stakeholders of the project
• Strong ability to elicit, document, validate and transform business requirements at different stages of software development life cycle

TECHNICAL SKILLS

Methodologies: UML, RAD, RUP, JAD, Agile

Requirement Tracking: Rational RequisitePro, Mercury’s Test Director, Telelogic Doors

Change Management Tools: Rational Clear Quest, Test Director, SharePoint, CVS, iRise Simulation, Telerik Team Pulse

Performance Testing Tools: Rational Suite Performance Studio

Operating Systems: MS Windows NT/98/2000/XP, UNIX.

Web/Design Tools: HTML, XML, MS Front Page, Adobe Photoshop, ASP, .NETDatabases Oracle, SQL Server, MS Access

Programming Languages: C, COBOL, JAVA, PL/SQL, PHP

Office Tools: MS Word, Excel, MS Project, MS Outlook

PROFESSIONAL EXPERIENCE

Confidential - Morristown, NJ

Business Analyst / Quality Analyst

Responsibilities:

• Involved in the meeting with business for requirements gathering.
• Worked with the development team to identify the current system limitations.
• Identified source and target fields for the system integration.
• Mapped source and target fields in the FTTB tool for the system integration.
• Worked with ProSight Business analyst to map and integrate the source field to Target field in the Corporate Records.
• Worked on the PDR (Rules Engine) with business SME’s to document changes and any other future enhancements.
• Created both inbound standardization and validation documents for the Rule Engine (Rules Document)
• Worked closely with the System Architect on both inbound and outbound automation process and also on the future enhancements.
• Worked closely with the SQL and Informatica developers to provide the overview of the business requirements.
• Worked closely with offshore team to monitor the database issues.
• Provide extensive support in the Production Support process.
• Documented approved change controls to add them into business design.
• Developed Test Case and scenarios for integration and regression testing. Also perform unit testing in the development environment.
• Developed Exception Table for the Error Portal correction process
• Used JIRA to create bugs and assign Severity.
• Worked with the Business team on the correction of error in the Error Portal.
• Worked on the rules document (PDR) for all three feeds (Auto, Property & Umbrella)

Confidential

Responsibilities:

• Identified source and target fields for the system integration.
• Did Data cleansing to detect and correct corrupt data. I was responsible for creating and maintaining end-to-end data mapping and data conversion spreadsheet.
• Worked on the Data Dictionary from Accenture to better understand the input source field and then mapped it to the target fields in the Corporate Records.
• Worked on all eight feeds (Auto, WC, GL, IM, UMB, Crime, BOP & CPSP)
• Worked XML schema to capture the source data fields for the CR
• Worked on CRIS Spec from MFX to identify the CR limitation in the target system.
• Helped identifying the business rules in mapping the fields
• Worked closely with the Informatica developer in the mapping exercise
• Conducted integration testing in the Hotfix environment.
• Participated in the UAT testing.

Environment: MS Visio, MS Project, Notepad ++, XML Editor, SQL Server 2008, SQL Server 2012, Informatica 9.5

Confidential - Neptune, NJ

IT Business Analyst

Responsibilities:

• Involved in the meeting with business and marketing team for requirements gathering in definition stage.
• Identified the current system limitations.
• Worked on Telerik Team Pulse to create user stories in the Agile environment
• Used Telerik to create bugs and assign Severity before passing to QA team.
• Track project status using Team Pulse dashboard
• Proposed the new override and exceptions processing which allows the input of values outside the normal allowable values for the underwriting department.
• Worked with Data analyst to map and integrate the additional field from the current policy admin system to Cincom Eloquence fields.
• Identified the xml data structure for the target system.
• Worked with business SME’s to create the Field Override and Field Exception rules.
• Identified the Eloquence data requirements within the Eloquence and REDI system.
• Worked with the developers to identify the XML framework in an Excel spreadsheet listing the fields, structure, order and nesting needed to pass (in an XML file) by host system to the REDI-Proposal output Eloquence system.
• Created Eloquence Rules and Styles for each group and individual life product.
• Documented approved change controls to add them into business design.

Environment: MS Visio, MS Project, MS SharePoint 2003, Oracle 10g & Windows XP &7

Confidential -Indianapolis, IN

Business System Analyst

Responsibilities:

• Followed a structured approach to organize requirements into logical groupings of essential Business Processes, Business Rules, and Information Needs, thus ensuring that Critical Requirements are not missed.
• Worked with the BSS team to implement ACORD standards from insurance industry
• Worked on CGI Ratabase Rating engine for integration to ECLPS admin system.
• Worked on streamlining the buffer of data to be sent to ECLPS for rating through OIE rating systems.
• Worked on Rating worksheet building block to assign coverages for Non-package (BA, WC, BOP & UMB) and also on Package policy (GL, Property & CPSP)
• Worked with SME’s to understand and align coverages in ECLPS admin system.
• Worked with Automated Underwriters to better understand the business requirements.
• Worked on ETM table for policy rating.
• Worked with underwriting department to map the required fields in policy admin system.
• Used XMLSpy to generate request XML and format response XML as per predefined schema.
• Worked in each phase of the project that includes Quote, Issue, Cancellation, Policy Change, Rewrite, Renewal and Auto Renewal.
• Documented requirement changes and streamlining in Requisite Pro, create Use Cases and got business approval on them
• Documented requirements for Automated Renewals.
• Create sample policies in Production Mirror Environment to test the functionality of the application.
• Investigate the cause and fix to the reported defect.
• Created Requirement worksheets to help developers and testers understand the requirements and SME’s expectations.
• Open ClearQuest ticket if needed using detailed entry procedures.
• Worked on the Enhancement Track part of ECLPS (Golden Eagle) for Liberty.

Environment: MS Visio, IBM-Rational Requisite Pro, DB2, IBM-Rational ClearQuest, SharePoint 2003, MS Project, Windows XP & 7.

Confidential

Responsibilities:

• Experience in capturing data requirements, data analysis & data mapping for Client.
• Used project management tools Rally & MS-Project for status reporting and planning.
• Followed Agile Methodologies with two-week iterations.
• Participated in daily stand up meetings and weekly meetings to discuss project and team status updates.
• Did Data cleansing to detect and correct corrupt data. I was responsible for creating and maintaining end-to-end data mapping and data conversion spreadsheet.
• Worked as an Interface between the users and the different teams involved in the application development for better understanding of the business and IT processes.
• Defect Tracking and Bug Reporting was performed using Rally.
• Effectively managed mapping of Business Auto, CPSP, Work Com, GL, CU & BOP from Paris Legacy system to ECLPS
• Effectively and timely completed client project which met and exceeded client expectations.

Environment: MS Visio, waterfall, Rally, SharePoint 2003, MS Project, Windows XP & 7

Confidential - Keene, NH

Business Analyst

Responsibilities:

• Participated in analyzing & understanding the requirements and eliciting the same to both Development and Testing teams.
• Prepared the mapping document which helps the development team to understand and write the transformations.
• Good exposure in preparing Use cases & Functional design document (Property and Casualty).
• Implementing the requirement using Dragon Designer tool (One shield product).
• Worked on billable premium, taxes and surcharges calculation requirement using Dragon rating.
• Actively participated in Unit testing, Module Testing, and Bug Fixing.
• Actively participated in sequence of Defect Life Cycle and Defect fixing.
• Completed risk assessments, data flow mapping, flow charts, and definedSOXcontrols.
• Worked extensively on Business Requirements, Functional Specification, Data-Integration, and Data Mapping using SQL and Crystal Reports.
• Successfully coordinated System Integration Testing (SIT) and User Acceptance Testing (UAT).

Environment: Test Director, Oracle, Windows 2000, Agile, MS Visio, MS Project Professional

Confidential - Columbus, OH

Business Systems Analyst

Responsibilities:

• GuidewireClaim Center 5.0 is the project that was undertaken to upgrade the current Claim System to track its claim for both their owned Policyholders and third party applications.
• Conducted functional and technical requirement gathering sessions with Stakeholders, Underwriting Managers and Operations Analysts for the Policy Claims and Point-of-sale related modules.
• Drafted Functional requirement specifications (FRS) demonstrating current process and modified procedures for application entry, manual and auto rating processes for various entities to be insured.
• Interacted with SME's from the Underwriting team to validate business rules and setting up edit checks for these rules in the applications.
• Responsible for identifying and documenting business rules and creating Use Cases.
• Documented and consulted with users to identify current operating procedures and clarify program objectives.
• Worked closely with the software design team and product managers to analyze and identify system requirements and produce system specification documents from resulting requirements.
• Coordinate regular status meetings and supply appropriate management reporting.
• Generated the sequence, state chart, and activity diagrams to enable understanding and representation of the business processes for ease of software system development in Rational Unified Process (RUP) methodologies using Rational Rose.
• Designed the business requirement collection approach based on the project scope and SDLC Methodology

Environment: SharePoint, SOA, Windows 2000,Enterprise architect, Requisite Pro, MS Visio, MS Project, CVS, WinRunner, Guidewire 5.0

Confidential, New York, NY

Business Analyst

Responsibilities:

• Conducted functional and technical requirement gathering sessions with Stakeholders, Underwriting Managers and Operations Analysts. Developed model rating algorithms for various vehicle / coverage types for New York CLAD (Commercial Auto Limited Assignment Distribution) and NY PAP (Public Automobile Pool).
• Reviewed new system functionality and patched to determine what is applicable and what should be presented to the business for prioritization, across the various Lines of Business, including change management.
• Prepared weekly and monthly team status reports, progress identification reports, and production support reports.
• Interacted with SME's from the Underwriting team to validate business rules.
• Worked closely with the Software development and QA team in the successful implementation of application.
• As Project Coordinator, monitored and ensured all project milestone dates and related schedules were met.
• Conducted project/phase kick-off meetings to communicate individual roles and project expectations (PLC).
• Provided continuous feedback on project status to the team and senior management.

Environment: Rational Unified Process (RUP), UML, Windows, Oracle, SQL, Microsoft Office suite, Rational Enterprise suite, Visual Basic.

Confidential, Springfield, NJ

Business Analyst

Responsibilities:

• Worked in conjunction with Business users and Project Manager in identifying, understanding, and documenting the new system design.
• Traced Requirements to High Level Design, Test Cases and Product Requirements
• Developed front-end functional specification documents based on reporting requirements.
• Worked in JAD sessions with projects stakeholders such as end users, QA analysts, and project management team in identifying and resolving issues.
• Coordinated in conducting User Acceptance Testing (UAT), Function Testing, Performance Testing and System Testing with QA team.
• Developed test scenarios and implemented test plan. Provided key input in working with users in defining project and system requirements.