SUMMARY

• Six Plus Years of diverse experience in the field of Information technology with emphasis on analysis, design and development of various CRM and web - based applications, which includes 3+ years in Salesforce.com CRM, Force.com platform with proficiency as a developer an administrator and Software Quality Assurance that includes Test Planning, Test Analysis/Design, Development, Execution and Management of Test cases.
• SFDC Configurations/Customizations - User Interface, Page Layouts, Tabs, Custom fields, Custom objects, Validation Rules, Triggers.
• Extensive experience over creating workflows, approval processes, validation rules and sharing & security rules.
• Working Knowledge in Generating Reports, Dashboards, and customized reports and analyzing the data in SFDC.
• Experience in writing the SOQL and SOSL.
• Experience in Customer and Partner Portal Authenticated Sites.
• Extensively worked on C#.NET, VB.NET, ASP.NET, ADO.NET, .NET Framework, Web Parts, Web Forms, Web Services, IIS6.0, HTML, AJAX, CSS, jQuery and Java Script.
• Experienced in Developing and Administrating projects on Salesforce platform.
• Data Load for SFDC Standard objects, Custom objects.
• Used different data tools - Apex Data Loader, Force.com, Import Wizard, SFDC Data Export, and Mass Delete.
• Extensive Experience in Database Programming and Development using MS SQL Server 2000/2005/2008 , Oracle 8i/9i/10g and MS Access and good experience in SQL (T-SQL), PL/SQL, Triggers, Views, Cursors, Functions and Stored Procedures.
• Excellent domain knowledge on ERP Applications: CRM, Finance, Retail and Health Care.
• Strong in Software Testing Life Cycle (STLC) and System Development Life Cycle (SDLC) concepts, SQA methodology and test process automation
• Expertise in Black Box testing including Functional, Integration, System, Regression testing, Agile Testing, UI Testing and UAT (User Acceptance Testing.
• In-depth knowledge of various SDLC Models (Agile and Scrum and Incremental, V- model).
• Excellent team player and execute tasks under less supervision.

TECHNICAL SKILLS

Salesforce.com: Apex, Visual Force, SOQL, SOSL, Apex Triggers, Workflows, Approvals, Email Templates, Web Services, Formulas, Validation Rules, AppExchange, EclipseSalesforce.com, Force.com IDE, Force.com Explorer, Apex Data Loader, PHPIron, Informatica Power Center & Profiles.

Web Technologies: JavaScript, XML, XSL, HTML, XHTML, CSS, jQuery, AJAX.

Databases: SQL Server 7.0/ 2000/2005/2008 , Oracle 8i/9i/10G, MS-Access 97/2000.

Operating Systems: Windows XP/Vista, Window 95/98/ 2000, Windows NT, UNIX.

Programming Languages: C#.NET, VB 6.0, VB.NET, ASP.Net, Java, C, C++, COBOL, XML, XAML, WPF, WCF, UML, XSLT, SQL and PL/SQL.

Version Controls: Visual Source Safe 6.0, Subversion, WIN-CVS, Team Foundation Server.

Testing Tools: Mercury Quality Center 9.x/10.x,HP quality center. Selenium (RC, IDE, Web Driver), SOAP UI, JUnit, Load Runner

Bug Tracking Tool: Test Director 8.0, Rational Clear Quest, Extra view, MANTIS

PROFESSIONAL EXPERIENCE

Confidential, Dallas, TX

Salesforce Developer/Administrator

Responsibilities:

• Interacted with various business user groups for gathering requirements for Salesforce implementation and documented the Business and Software requirements.
• Designed Requirement documents and functional document for the development team.
• Developed Custom business logic using Apex Classes, Triggers, Components, Visual Force pages and Controller Classes for various functional needs.
• Set up Marketing Campaigns, Campaign Hierarchies, Lead Queries, Assignment rules, Web-to-Lead and Auto-Response rules
• Configured Campaign Management, Campaign Influence and Lead Conversion.
• Configured the Case Management Process.
• Deployed Apex using Force.com IDE, Force.com Migration Tool and Web Services API.
• Implemented Classes, Interfaces and Keywords
• Worked with Apex Scheduler to invoke batch Apex classes at regular intervals.
• Worked with Dynamic Apex to access S-Objects and field describe information, execute dynamic SOQL, SOSL and DML queries.
• Implemented CSS for VisualForce pages and experience working with Partner portal system.
• Add methods that can be called from Visualforce pages to Controller Extensions.
• Created Custom Visualforce components and attributes to override the look and feel of standard Visualforce components.
• Experience in deploying applications from Sandbox to production.
• Created Visualforce pages that could be rendered as PDF's, build dashboard components and define email templates.
• Implemented Visualforce pages with public-facing websites by using Force.com Sites.
• Used Organization security, Network-based security and Session security to implement platform security.
• Configured Chatter for the Users in the Organization for collaboration.
• Used Pick lists, Dependent Pick lists, and Record Types to enforce data quality.
• Used Tab permissions, Record Type permissions and Field Level Security to implement Component-based security.
• Used Tabular, Summary and Matrix reports to create Standard reports and Custom reports.
• Designed and modified Approval processes and created Approval steps which used email alerts and field updates.
• Worked with Approval processes that use Email Approvals and parallel Approval steps.
• Created Dashboards and Dashboard Components and implemented multiple levels and scheduled Dashboard refresh.
• Created Many-to-Many relationships and created Junction objects to implement Roll-up Summary fields to aggregate data from child records on the parent.
• Designed Validation Rules along with Roll-Up Summary Fields to maintain data quantity and data consistency.
• Participated in JAD sessions involving Business Users and Sponsor groups to analyze and understand the business requirements.
• Implemented Case Management Automation to track and solve Customer’s Issue.

Environment: Salesforce.com Platform, Apex language, Apex Custom Controllers, Visual force pages, Data Loader, HTML, JavaScript, Workflows, Approvals, Reports, Custom-Objects, Analytical Snapshots, Security Controls, SOQL, SOSL, Integration, Force.com Platform(Sandbox and production), Force.com IDE.

Confidential, Sunnyvale, CA

Salesforce developer/Administrator

Responsibilities:

• Created user Roles and Profiles, security controls and shared settings.
• Worked on various SFDC standard and customer objects like Accounts, Contacts, Leads, Reports, and Dashboards.
• Implemented field level security, profiles and audit trail setup.
• Created S-Controls to meet new business requirements.
• Created several Validation Rules, Custom buttons and links on custom and standard objects.
• Customized page layouts for Case, Accounts, Contacts, Product, etc for different profiles.
• Created the workflows for automated lead routing, lead escalation, alerts and custom coaching plans.
• Created various reports (summary reports, matrix reports, pie charts, dashboards) and setup report folders to authenticate users based on their profiles (permissions).
• Responsible for migrating existing data (Accounts, Contacts, Events and Tasks) from legacy systems to Salesforce.com using data Loader.
• Packaged and Deployed customizations from Sandbox to other environments using Eclipse.
• Customized the Dashboards to the track usage for productivity and performance of business centers and their sales teams.
• Provided the training to internal business users to use the application and develop their own custom reports.

Environment: Salesforce.com platform, Apex Language, Visual Force Pages, Components and Controllers, S-controls, Data Loader, Workflow and Approvals, Reports, Custom Objects, Tabs, Email Services, Security Controls, HTML, JavaScript, Eclipse IDE Plug-in.

Confidential, Providence, RI

QA Analyst

Responsibilities:

• Attended Agile-Scrum meetings and reviewed user stories and developed the Test Cases accordingly for detailed functionalities of the multiple projects
• Perform End-to-End Testing and created a set of re-usable Test scripts for Communicators Web applications
• Created functional automation scripts using open source toolsSelenium(Selenium RC, Grid)
• Used Test Track and version 1 as a defect tracking toolUsedseleniumRC,IDE andweb driver,Java and Selenium Grid to create nightly automation scripts
• Createdseleniumautomation scripts in Java.
• Performed manual testing by following the end user business processes on the entire application to test for real world scenarios.
• Performed integration tests based on requirements doc
• Application testing for tablets and smart phones, call centers and branches
• Worked closely with the development team to resolve their queries to reproduce the issues in every Sprint.
• Performed Functional, Integration, System, UI, and Regression testing at different stages of the Testing Life Cycle for multiple projects.
• Interaction with the business, and experience working across multi-functional teams, PM's and engineering Performed Regression testing of the application
• Performed Black box testing including smoke, function and regression testing for multiple projects.

Environment: Windows XP, Java Test Track, version 1, SQL Server, 2000 server, selenium IDE.

Confidential, Wall Street, NY

QA Analyst

Responsibilities:

• Actively participate in review meeting including Functional Spec, Test Plan and Test Case.
• Create and publish Test Plan(s) based on available requirements documents and template agreed upon by the business community.
• Review Test case documents and provide timely feedback to team members.
• Initiated mandatory review meetings with the development team to ensure valuable feedback thereby improving the test coverage.
• Created and maintained test library of generic User-defined functions.
• Defined handler functions to handle Pop-up exceptions.
• Created data table and parameterized the tests using the data driver wizard.
• Used table checkpoint, standard checkpoint and text checkpoint to verify the application.
• Created the database checkpoint using the database query wizard to check the records in the database.
• Worked closely with business team to understand business processes and developed concrete User Acceptance Test criteria and coordinated UAT..
• Parameterized the action for running multiple iterations of the script using unique set of data.
• Inserted verification checkpoint for the validation of the functionality under stress conditions.
• Used Quality Center to log defects and monitored the defects for successful resolution.

Environment: Windows XP, UNIX, J2EE, WebServices, SOAP, XML, Oracle10g, Weblogic9.1, Quick Test Professional (QTP) 9.1, Quality Center/ TestDirector, Internet Explorer.

Confidential, Vernon Hills, IL

QA Analyst

Responsibilities:

• Reviewed, understood and analyzed Business Requirements, Technical Specifications and developed Test Plans and Test Cases depending upon the test scope and coverage.
• Performed extensive Manual Testing
• Developed extensive test cases.
• Performed Functional Testing, GUI Testing, and Regression Testing manually.
• Involved in Smoke Testing on various builds.
• Created, Updated, and Maintained test data prior to test execution.
• Learnt and performed Ad-Hoc Testing for account holders.
• Used test planning and management tool TestDirector 8.0 for developing the test cases.
• Identified, Logged, and Tracked defects using TestDirector. Tested defects and followed defects lifecycle.
• Created, maintained, and presented Test Status reports used for weekly project meetings using TestDirector 8.0.
• Performed extensive Backend Testing using SQL and checked the data flow and data validation.
• Documented and communicated test results on regular basis.
• Participated in discussions to resolve bugs with development team.
• Reported day to day work status to QA Test Lead directly and also worked closely with QA Manager

Environment: Windows XP, Java, Oracle9i, WebSphere, SQL, WinRunner 7.5, TestDirector 8.0, Internet Explorer, Netscape Navigator, and AO