SUMMARY:

With over 17 years in IT and 14+ years in Quality Assurance. I have worked in waterfall and agile environments. Managed and executed testing for all test cases: types inclusive of integration, certification, UAT (user acceptance), system and regression. I have elicited requirements using interviews, document analysis, requirements workshops, surveys, business process descriptions, use cases, scenarios, business analysis, and task and workflow analysis. I am seeking my next opportunity and I’m available immediately to interview.

TECHNICAL SKILLS:

Testing Methodologies: Black box testing, Data Warehouse testing, Functional Mainframe testing, System testing, Regression testing, SAP Testing, User Acceptance Testing

Testing Tools: GRIT, Mercury TestDirector, HP Quality Center 10.0, MKS, Parasoft, SOATest, Toad

Applications: Fidelity Lending Portal System, Oracle 9g, SQL, Web Services

PROFESSIONAL EXPERIENCE:

Confidential, St. Cloud, FL

LEAD SOFTWARE QUALITY ASSURANCE CONSULTANT/ PRINCIPAL CONSULTANT

Responsibilties:

• Review and edits requirements, specifications, business processes and recommendations related to proposed solution, inclusive of check points to define and determine test environments inclusive of black box and functional software testing.
• Skilled facilitator with excellent communication with the ability to work with a diverse group.
• Implement testing best practices into the test planning and execution processes
• Test Lead involved in checkpoints to define and determine test environments inclusive of sandbox and smoke testing, integration, development, regression, system, and UAT to ensure the functionality of various environments.
• Manage/Report, track and assign priority of reported bugs promoting quality achievement and performance improvement utilizing HP Quality Center 10.0 which allows defect assignment to all members of the team involved with the SDLC to comment/review.
• Managing - Coordinating project resources, defining time lines and milestones.
• Elicit requirements using interviews, document analysis, requirements workshops, surveys, business process descriptions, use cases, scenarios, business analysis, and task and workflow analysis.
• Facilitated the process working with Stakeholders, Sr. VP’s and designated SME’s.
• Proven ability to work creatively and analytically in a problem-solving environment
• Project Technologies/ Products: Microsoft Office 2013, Visio, SharePoint, HP Quality Center 10.0 (Defect Module) and Parasoft SoaTest

Confidential, Kissimmee, FL

PROJECT MANAGER-SR. BUSINESS ANALYST

• Defining healthcare business Valuation, Analyze and define a business current state and market to determine future revenues and acquire new customers in the short term and build relationships for the long term.
• Business plan design processes
• Skilled facilitator with excellent communication with the ability to work with a diverse group.
• Successfully completed licensing for the state of Florida AHCA and SAM’s Federal CAGE (Commercial and Government Entity) Code for region IV
• Managing-Coordinating project resources, defining time lines and milestones.
• Elicit requirements using interviews, document analysis, requirements workshops, surveys, business process descriptions, use cases, scenarios, business analysis, and task and workflow analysis.
• Design and approve business web page and Data tables
• Created Policies and Procedures based on current state process/flow mapping that visually depict the current state sequence of events for various business types using MS Visio.
• Conduct workshops and speaking engagements with regards to healthcare laws and how the Affordable Care Act benefits all population sectors.
• Facilitated the process working with Stakeholders, Sr. VP’s and designated SME’s.
• Collected, analyzed, and transmitted the business needs into detailed business requirements and business processes.
• Defined control points, both reactive and proactive with in the process flow.
• Proven ability to work creatively and analytically in a problem-solving environment
• Project Technologies/ Products: Microsoft Office 2013, Visio, SharePoint, Microsoft Project and Podio

Confidential, OH

TEST MANAGER

• Analyzes define and document Lastar test methods to create a standard approach and governance for future off shoring; created RACI chart along with other documentation to clearly define SAP testing roles and measures that can be communicated to stakeholders; inclusive of check points to define and determine test environments inclusive of sandbox and smoke testing.
• Utilizing HP Quality Center Requirements management module to track quality of functional and non-functional requirements to track quality and avoid rework
• Design and implement standardized templates for Test Strategy, Test Plan, Test Scripts/Scenarios and Test Reports across the organization based on the clients current state and need
• Implementation of UAT process for completion and certification of software release.
• Manage the demand through the usage of roadmaps for the application areas to ensure that the testing resources are optimized.
• Managing human resources on and off shore to ensure deliverable dates are meet
• A liaise with technical teams to analyze technical restrictions, risks, and impact for integrating a new solution or functionality enhancements.
• Mange test environment in collaboration with development and release management
• Lead testing efforts
• Manage/Report, track and determine priority of reported bugs promoting quality achievement and performance improvement utilizing HP Quality Center 10.0 which allows defect assignment to all members of the team involved with the SDLC to comment/review.
• Executed functional tests against Web Channel and SAP applications for validation of functional process and requirements matrix traceability
• Managed/Ensues defects and related dependencies are identified, tracked, reported and resolved in a timely manner utilizing HP Quality Center
• Delivers informative, well-organized presentations, facilitation of team and client meetings.
• Identifies critical issues with ease.
• Proven ability to work creatively and analytically in a problem-solving environment
• Project Technologies/ Products: HP Quality Center 10.0 (Requirements and Defect modules), Microsoft Excel, Word, Visio and SharePoint

Confidential, Miamisburg, OH

TEST MANAGER/QA LEAD

• Analyzes the operations of several departments of Confidential to define and determine the present state of their functional process.
• Reviews and edits requirements, specifications, business processes and recommendations related to proposed solution, inclusive of check points to define and determine test environments inclusive of sandbox and smoke testing.
• Provide requirements traceability.
• Skilled facilitator with excellent communication with the ability to work with a diverse group.
• Elicit requirements using interviews, document analysis, requirements workshops, surveys, business process descriptions, use cases, scenarios, business analysis, and task and workflow analysis.
• Document workflows
• Created Policies and Procedures based on current state process/flow mapping that visually depict the current state sequence of events for various departments using MS Visio.
• Meet the deadlines of the OCC (Office of the Comptroller of the Currency) for compliance
• Facilitated the process working with Sr. VP’s and designated SME’s.
• Collected, analyzed, and transmitted the business needs into detailed business requirements and business processes.
• Defined control points, both reactive and proactive with in the process flow.
• A liaise with project management and technical teams to analyze technical restrictions, risks, and impact for integrating a new solution or piece of functionality.
• Ability to adapt and quickly refocus in a software development environment supporting various departments and releases.
• Experience with Testing concepts, processes, and methodologies inclusive of Waterfall and Agile
• Reviews and edits requirements, specifications, business processes and recommendations related to proposed solutions.
• Collaborate with developers and SME’s to establish the technical vision and analyze tradeoffs between usability and performance needs.
• Managing human resources to ensure deliverable dates are meet
• Utilizing HP Quality Center Requirements management module to track quality of functional and non-functional requirements to track quality and avoid rework
• Manage all test cases in HP Quality Center, execute testing for all test cases: types inclusive of integration, certification, UAT (user acceptance, system and regression.
• Implement testing best practices into the test planning and execution processes
• Executed functional tests against mainframe application (MSP/LPS - AS400)
• Lead testing efforts for the Default Operations inclusive of web based banking products.
• Documented detailed test scripts to validate complex calculations, screen changes, and document updates
• Manage/Report, track and determine priority of reported bugs promoting quality achievement and performance improvement utilizing HP Quality Center 10.0 which allows defect assignment to all members of the team involved with the SDLC to comment/review.
• Proven ability to work creatively and analytically in a problem-solving environment
• Implementation of UAT process for completion and certification of software release.
• Communicates needed changes to the development team
• Assists in enforcement of project deadlines and schedules.
• Delivers informative, well-organized presentations, facilitation of team and client meetings.
• Identifies critical issues with ease,
• Exhibits confidence and an extensive knowledge of emerging industry practices when solving business issues.
• Training and mentoring cross functional team members with relevant quality-related training needs and delivering training
• Project Technologies/ Products: HP Quality Center 10.0 (Requirements, and Defect modules), Microsoft Visio,

Confidential, Cincinnati, OH

QA LEAD

• Comprehensive technical testing of software products for the POS (point of sale) applications for various businesses under the Confidential brand.
• Analyzing business and technical requirements to identify test goals
• Creating System Test Plan to achieve consensus on testing approach among key stakeholders
• Implementing requirements into HP Quality Center to enable traceability of tests to requirements
• Developing test cases/scenarios for functional and regression testing.
• Liaison with the testing and infrastructure teams to ensure testing environment are compatible with requirements.
• Management of test case execution to assist in improved productivity and visibility utilizing HP Quality Center testing suite
• Utilizing HP Quality Center Requirements management module to track quality of functional and non-functional requirements to include quality and avoid rework
• Development of comprehensive test case/suites utilizing HP Quality Center module as defined and related to Business Requirements and defines acceptance criteria, providing expertise as required on issues of software quality.
• Created and managed a library of reusable test components utilizing HP Quality Center testing suite
• Manage/Report, track and assign priority of reported bugs promoting quality achievement and performance improvement utilizing HP Quality Center 10.0.
• Executing test scripts and documenting auditable test results
• Executed functional tests against mainframe application
• Tracking defects in Quality Center, and retesting resolutions.
• Proven ability to work creatively and analytically in a problem-solving environment
• Providing formal status reporting and metrics to project leadership
• Creating and presenting test summary report to specify final test results and defect disposition for final risk analysis for production readiness
• Mentoring/Training cross functional team members
• Project Technologies/ Products: HP Quality Center 9.8 (Requirements, Test Plan, Defect modules), POS Applications propriety to Confidential

Confidential, Dayton, OH

BA/QA LEAD

• Liaison between product management and business management; acts as a key participant in project management from initiation, planning/development resource budgeting, execution, monitoring in a workflow environment with oversight until certified for release/close, inclusive of check points to define and determine test environments inclusive of sandbox and smoke testing.
• Involved in phases including requirements, application analysis, test strategy development, test case creation, test script development, test execution, defect tracking, regression testing and reporting
• Liaison with the testing and infrastructure teams to ensure testing environment is compatible with the requirements.
• Utilized both waterfall and rapid test methodologies and worked with developers throughout the SDLC.
• Specified traceability of test cases to requirements and features
• Interpreted business requirements and functional specifications to understand new product features
• Documented detailed test scripts to validate complex calculations, screen changes, and document updates
• Designed test scripts for validation of batch results
• Executed manual test cases for System Testing and documented auditable test results
• Manual Black box testing utilizing both Fire Fox/Mozilla 3.0 and IE 7.0 as required for the product build
• Comprehensive diagnostic testing of Aptra Vision application and related products and applications.
• Executed functional tests against mainframe application (Aptra Vision)
• Documented defects and validated defect resolutions
• Identified tests for Regression Testing of existing products and features
• Tracked progress of test cases towards completion
• Proven ability to work creatively and analytically in a problem-solving environment
• Resource recommendations and training of Confidential support staff both on and off site.

Confidential, Dayton, OH

QA LEAD

• Comprehensive technical testing of software products for the Scientific, Medical and Research professionals. Lead analyst involved in checkpoints to define and determine test environments inclusive of sandbox and smoke testing.
• Performed as a key participant in project management from initiation, planning/development, resource allocation, execution, monitoring in a workflow environment with until certified for release/close.
• Liaison with the testing and infrastructure teams to ensure testing environment is compatible with the requirements.
• Utilized application analysis, test strategy development, test case creation, test script development, test execution, defect tracking, regression testing and reporting
• Responsible for performing a variety of quality assurance activities with a structured approached to requirement gathering and documentation.
• Utilizing Mercury TestDirector Requirements management module to track quality of functional and non-functional requirements to track quality and avoid rework
• Management of test case execution to assist in improved productivity and visibility utilizing Mercury TestDirector 9.2 testing suite and Para Soft SOATest for web services testing.
• Development of comprehensive test case/suites utilizing Mercury TestDirector module as defined and related to Business Requirements and defines acceptance criteria, providing expertise as required on issues of software quality.
• Created and managed a library of reusable test components utilizing Mercury TestDirector 9.2 testing suite
• Manage/Report, track and assign priority of reported bugs promoting quality achievement and performance improvement utilizing Mercury TestDirector which allows defect assignment to all members of the team involved with the SDLC to comment/review.
• QA float with the ability to adapt and quickly refocus in a software development environment leading and supporting various departments and releases simultaneously.
• Gather/review and analyze business requirements, transforming them into functional requirements linking them to test cases and scenarios.
• Database SQL queries to ensure data integrity and validation
• Provide matrix traceability for requirements
• Functional, infrastructure and diagnostic testing of software and enhancements prior to releasing to customers
• Use case/test case creation and documentation inclusive of user acceptance testing.
• Proven ability to work creatively and analytically in a problem-solving environment
• Training of shore personal on the complexities of our systems and processes, reviewing test plans and test labs created by offshore personnel to ensure positive results.
• Trained end-users on operations
• Provided 24/7 support and after-hours release functions.
• Project Technologies/ Products: Mercury TestDirector 9.2 (Requirements, Test Plan, Test Lab and Defect modules), Para Soft SOATest, SQL, MarkLogic, Lexis.com, Nexis.com, ScienceDireict, SCOPUS

Confidential, Dayton, OH

QA LEAD

• Complete migration of data from the legacy system to the current system of the TA (transaction analyst) for updating and search functionality within the LexisNexis databases
• Data migration
• Test creation from use case documentation
• Management of test case execution to assist in improved productivity and visibility utilizing Mercury TestDirector 9.2 testing suite
• Created and managed a library of reusable test components utilizing Mercury TestDirector 9.2 testing suite
• Tested the database utilizing SQL queries to ensure data integrity.
• Regression testing prior to deploying new enhancements code and functionality
• Tested new feature function to allow customer to register to the new feature.
• Verify and test that the filter used to remove registered/non-registered customers from nightly print batches were operating as designed.
• Completed user acceptance testing prior to release
• Project Technologies/ Products: Mercury TestDirector 9.2 (Requirements and Test Plan modules), SQL, Para Soft SOATest, MarkLogic, LNE, Lexis.com, Nexis.com

Confidential, Dayton, OH

Anwserbank CSR

• Excellent judgment skills to properly evaluate situations and immediately provide effective support to brank personnel.
• Information and assistance resource that troubleshoots problems with computers or similar products that pertain to the bank branches nationally.
• Password and security resets
• Understanding and interpretation of banking process and laws as it applies per state.
• Assist branches with getting back online and balanced when there is a power outage or hardware/software issue.
• Vector and account reconciliation
• Understanding and interpretation of DDAs, CDs, IRAs, Loans and Credit Accounts offered by the bank.
• Online Account set up and reconciliation.