PROFESSIONAL SUMMARY:

• Over 10 years of QA including 5+ years of Business Analysis to include requirements gathering and management and the manual testing of web, client/server and back - end systems in various SDLC’s including agile, iterative and waterfall methodologies. Experienced in all test levels to include unit (white box), functional (black box), system, integration, user interface, regression, browser compatibility, user acceptance (UAT) and usability.
• Requirements management and building, managing and mentoring QA teams both on and off shore.
• Obtaining buy-in from Marketing, Business, Project Management and Development to implement QA processes.
• Significantly reduced the workload of upper management by streamlining the QA process and metrics reporting.
• Competent with database verification using SQL queries and UNIX to view log files.
• Participated in entire project life cycle - planning, analysis, design, development, testing and deployment.
• Exceptional in issue tracking and defect management. (Test Director, Quality Center, JIRA)
• Competent with terminal emulators and data verification via SQL, TOAD, LDAP browsers.

TECHINICAL SKILLS:

Test Tools:  ALM, Quality Center, JIRA, Remedy, Bugzilla, LDAP Browsers, TOAD, Terminal Emulators, MS Project

Languages/Apps Tested:  .NET, SQL, Java, JavaScript, HTML, XML, SOAP, UNIX, Flash, Video Streaming, Internet Explorer, Firefox, Safari, WebLogic, WebSphere, VMware, e-commerce, Billing and Provisioning, Member Services, Mobile SMS, Cloud Computing (SaaS)

DB’s Tested:  ORACLE,MS SQL

OS’s Tested:  Windows, MAC, UNIX, Symbian

Web/App Servers Tested:  MS IIS, BEA WebLogic, WebSphere, J2EE 

Hardware Tested:  PCs, Laptops, HP Servers, Mainframes, AS/400, Video Servers

WORK EXPERIENCE:

Senior QA Lead

Confidential, Washington, DC

Responsibilities:

• Test Confidential .com.
• Design Regression Test Suites.
• Create new testing templates.
• Create data for automation.

Environment: Web, Mainframe, eCommerce, ALM, SharePoint, Windows, UFT, Parasoft

Confidential, Bel Air, MD

• Develop QA practice documentation.
• Assist in responding to RFP’s.
• Design testing templates: Test Plans, Use Cases, Test Cases, Traceability Matrices, Defect Reports.
• Evaluate and size test efforts for staffing and scheduling and develop Master Test Plan.
• Review and evaluate requirements for test readiness.

Environment: Web, eCommerce

Confidential, Atlanta, GA

Senior QA Lead

• Developed master test plan for initial White Cap B2B eCommerce implementation on IBM’s WebSphere Commerce platform.
• Developed test cases and mapped to requirements (use cases) in HP Quality Center.
• Planned and monitored test cycles including user acceptance (UAT).
• Interfaced with vendor and other business units.
• Trained and mentored test resources.
• Tested and reported test results; tracked defects to resolution.

Environment: Web, Windows, Java, Oracle EBS, WebSphere, e-Commerce, SharePoint, Quality Center

Confidential, Atlanta, GA

Senior QA Lead

• Responded to RFP’s for QA services.
• Designed test strategy, test plans and test cases.
• Updated QA documentation.
• Performed ad-hoc testing and monitored and tracked off-shore testing.

Environment: Web, Agile, e-Commerce

Confidential, Atlanta, GA

Senior QA Lead

• Analyzed business requirements and user scenarios.
• Planned and managed end-to-end test effort for ordering and provisioning systems in 22 state regions.
• Created test plan and high level test scenarios which were stored in MS Sharepoint.
• Monitored both on-shore and off-shore testing progress via chat and removed roadblocks.

Environment: Web, Cloud Computing (SaaS), Oracle, Tuxedo, MQ Series, Active Matrix SOA, SOAP, Quality Center

Confidential, Atlanta, GA

Senior BA/QA Lead

• Participated in Requirements gathering sessions and analyzed requirements stored in CaliberRM.
• Managed both on-shore and off-shore testers during system and user acceptance testing (UAT).
• Designed test plan and test scenarios stored in MS Sharepoint and QualityCenter.
• Tested mainframe back-end systems via Tuxedo.
• Streamlined regression test suite and reduced test turn-around time.
• Hands-on manual testing of ordering, e-commerce, member services and reservations systems.

Environment: Web, e-Commerce, Mainframe, Oracle, MQ Series, Tuxedo, Active Matrix SOA, Quality Center

Confidential, Atlanta, GA

Senior QA Lead

• Authored QA methodology and accompanying documentation.
• Sized and defined QA resource plans and pricing for projects and RFP’s.
• Designed functional, regression and system test plans and test cases.
• Managed off-shore testers and performed testing of websites for system and user acceptance testing (UAT).

Environment: Web, Agile, e-Commerce, Member Services

Confidential, Atlanta, GA

Senior BA/QA Lead\

• Built the initial QA practice and defined release management and configuration processes.
• Developed use cases, requirements and test plans for both IVR and monitoring systems.
• Tested web based electronic monitoring for Immigrations and Customs Enforcement (ICE).
• Managed and scheduled on and off shore test efforts.

Environment: .NET, Web, Oracle, SQL, VMware

Confidential, Atlanta, GA

Senior QA Lead

• Implemented the use of QualityCenter in an agile environment.
• Developed use cases, test cases, test plans that reduced turn-around time for websites that included member services, e-commerce, news, sports, gaming, streaming video and mobile SMS applications.
• Participated in all test levels to include system and user acceptance.
• Identified and tracked defects to resolution using JIRA and QualityCenter.
• Sites tested: CNN, ACCSelect, USL Live, GameTap, Adult Swim, Time, Super Deluxe

Environment: .NET, UNIX, HTML, XML, J2EE, JSP, SMS, Encoders, Java, Streaming Video, Servlets, JSP, JavaScript, Symbian, AJAX, Web, Oracle, SQL, PPV, Gaming, Flash, QuickTime, Real, ASP, Broadband, WebLogic, JVM, TOAD, Anystream, Verity, LDAP, Agile, QualityCenter, TestDirector, JIRA, Confluence, RMCaliber, DbVisualizer, Putty

Confidential, Atlanta, GA

Senior QA Lead

• Designed test plans and test cases for United Healthcare pre-paid Healthcare Savings Account (HSA) credit card.
• Analyzed requirements and designed uses cases stored in Confluence,
• Developed overall test strategy to reduce the workload of QA Manager.
• Tested and reported defects to resolution using both TestDirector (QualityCenter) and JIRA.

Environment: Web, Oracle, JIRA, Confluence, TestDirector (QualityCenter)

Confidential, Atlanta, GA

Senior QA Lead

• Developed test plan for web-based physicians practice management software (medaxxis).
• Cleaned up regression test suite which reduced test cycle times.
• Documented issues and work-arounds for technical support.
• Reported and tracked defects to resolution.

Environment: .NET, .ASP, ASPX, Smart Client, XML, Windows, TCP/IP, MS SQL, TestDirector (Quality Center)

Confidential, Atlanta, GA

Senior QA Lead

• Built QA department from the ground up for broadband cable (internet/VOIP) billing and provisioning systems.
• Trained and mentored Business, QA team, and Project Managers in QA process.
• Significantly reduced test cycles and the volume of production issues which reduced operational costs.
• Installed, configured, and administered TestDirector which had sat on shelf for 6 months.
• Assisted and trained Project Managers and Business Analysts in designing testable use cases/requirements.
• Evaluated and tested web-based both customer and internal support applications.
• Verified trouble tickets in Remedy and once validated entered and tracked to resolution in TestDirector.
• Participated in unit, system integration, load, regression, usability, and user acceptance testing.

Environment: .NET, ISP, J2EE, XML, SOAP, Provisioning, Billing, VoIP, Windows, JSP, TCP/IP, Java, Oracle, SQL, UNIX (Solaris), WebLogic, AS400, TOAD, putty, BTS, CMTS, Nortel Provisioning, OpenWave, WebSphere, LDAP, VMware, Remedy, TestDirector, Bugzilla

Confidential, Atlanta, GA

Senior BA/QA Lead

• Developed test plan for online credit card application processing and bill payment.
• Tracked messaging transactions to validate the web services through MS Series.
• Coordinated QA testing strategy and approach with other departments.
• Developed use cases and managed requirements.
• Tested and reported test results; tracked defects to resolution.

Environment: Web, Windows, Java, Oracle, UNIX, Equifax IDVerifier, MS IE, Netscape, WebLogic, MQSeries, Mainframe, Laptop, PC, TestDirector, JIRA, Confluence

Confidential, Atlanta, GA

Senior BA/QA Lead

• Built QA department from the ground up for video on demand (VOD) and Interactive TV.
• Installed, configured, and administered TestDirector.
• Performed system integration and user acceptance testing.
• Hired, trained, and mentored junior testers.

Environment: Web, Oracle, MS SQL Server, SQL, CATV, VOD, Digital TV, TestDirector (Quality Center)