SUMMARY:

• As a Software Quality Assurance Analyst/Test Engineer, my experience has allowed me to gain knowledge in various industries. My motto is a good tester can test anything.
• Worked in fast paced environments including but not limited to collaborating with Software Developers, Project Managers, Business Systems Analyst, Database Administrators and Business Systems Engineers.
• Experience in testing Windows and Web Based applications;
• Created knowledge - based documentation for training purposes and implement to team.
• Gathered and interpreted requirements.
• Develop test plans, coordinate tests, write test cases, execute manual and automated functional test cases, document and verify test.
• Worked with Developers, Business Analyst, Customers and Client support teams in isolating and resolving software defects.
• Attention to detail, excellent written and oral communication skills, responsible for documenting processes.
• Knowledge and experience on the Software/System Development Life Cycle (SDLC), Scrum (Agile)
• Install Software where applicable.
• Subject Matter Expert (SME) trained entry-level QA team members and Single Point of Contact for Offshore Team.
• Well versed in Defect Management, highly skilled in HP Quality Center and MS Test Manager, JIRA and proprietary custom software designed for similar use.
• Coordinator for User Acceptance testing (UAT), monitored teams test results and identified technical and operational problems.
• Integration and System Level testing; Regression testing, FSAT (Final System Acceptance Testing)
• Limited Automation experience using automation tools (MS TFS, QTP, and Selenium).
• Create test data prior to test execution
• Work with Change Management
• Experience testing IFE (Inflight Entertainment) Aircraft systems; Linux; PAX GUI
• Experience in Title, Mortgage and Loan Origination.
• Experience utilizing MS Dynamics CRM testing workflows and processes
• Experienced as a Quality Assurance (QA) Lead and held Senior QA positions.
• Comfortable in a critical high demand positions supporting and testing software.
• Certified Tester

SKILLS

Agile/ScrumWaterfall methodology, Microsoft SQL Server 2008 R2 (SQL Server Management Studio), UNIX/Linux; SQL; Web-based Software, MS-TFS, HP Quality Center, JIRA, T-SQL, Concerto, Rational (Clearcase/ClearQuest), Quick Test Pro, Test Track Pro, UAT, Subversion, PAX GUI, PuTTy, InFlight Entertainment (IFE), Access, Visio, Selenium, MS Word, MS Excel.

EXPERIENCE:

Confidential, Irvine, CA

Sr. IT Software Quality Analyst 

Responsibilities:

• Subject Matter Expert; overseen, analyzed and tested a web-based software application.
• Ensured that company requirements were met prior to product release to business.
• Wrote Test cases and defects for issues found.
• Built a new Offshore QA Team, interviewed, trained, created processes and procedures.
• Worked closely with Product Owner, Developers, and Project Managers.

Environment: Vendor Management, Web-based, Test plans, Test cases, Defect tracking, (JIRA, TFS)

Confidential, Irvine, CA

Systems Integration & Test Engineer 

• Responsible for System integration, verification & validation testing for customer projects as assigned with an Inflight Entertainment company for domestic and international airlines.
• Work Closely with Project Engineers, Project Managers and Software Configurators.
• Write test plans, peer review and document test cases, develop detailed operating procedures, write defect reports.
• Scrum (Agile) environment; participate on Scrum team

Environment: IFE (Inflight Entertainment) Blackbox testing, test plans, test cases, QA, PMP, HTML, .NET, Linux

Confidential, Irvine, CA

Sr. Software QA Analyst

• Sole QA Tester for a Web-based Provider Facing Website from inception to release; that allowed Appraisers to manage orders and track performance. (ULink for Appraisers)
• Created manual test cases; limited automation testing utilizing MS Test Manager Planned, executed, and documented the testing workflows.
• Created defects when applicable via defect tracking tool.
• Assisted Business Analyst with GAP Analysis
• Scrum (Agile) environment; participated on Scrum team.

Environment: Vendor Management, Web-based, Test plans, Test cases, Defect tracking, MS Test Manager 2010 MS Test Manager 2010

Confidential, Temecula, CA

System Verification and Test Engineer

• Responsible for testing 911 mission critical communications software for private and public sectors.
• Created and maintained manual Test cases.
• Conducted Acceptance test that included testing of features and the GUI.
• Experience with Computer Telephone Integration (CTI);
• Utilize T-SQL to query and updated SQL Server databases and verified output .
• Documented test results using a defect-tracking tool. (HP Quality Center), Reported findings to Development .
• Scrum (Agile) environment; participated on Scrum team.

Environment: Telephony, CTI, VoIP, Call center, test plans, test cases, QA, reporting, proprietary defect tracking software

Confidential

System Verification and Test Engineer

• Responsible for testing 911 mission critical communications software for private and public sectors.
• Worked directly with Development to resolve bug issues found.
• Created and maintained manual test cases
• Various QA duties as assigned.
• Scrum (Agile) environment; participated on Scrum team.

Environment: Telephony, CTI, VoIP, Call center, test plans, test cases, QA, reporting, proprietary defect tracking software