SUMMARY:

• Highly motivated IT professional in QA Management, Program Management and Consulting with proven success in leading multiple successful software implementations in several industries: Automotive, Healthcare, Financial, Chemical, and Government.
• Experience includes leading small teams of a few QA resources to larger teams of over 20 employees in vertical and matrix organizations.
• A comprehensive understanding of software test methodologies including black box, functional, unit, smoke, regression, integration, and performance testing while demonstrating a complete understanding of software development processes and test methodologies.
• Ability to analyze problems, determine and implement appropriate solutions.
• Particularly effective in applying deep technical knowledge of multiple systems to problem - solve complex issues and provide timely solutions.
• Over 20 years of IT experience with 12 years exclusively in Quality Assurance.
• Expert in developing and documenting Test Plans for unit, system integration, and user acceptance testing.
• Experience with multiple SDLC methodologies including Waterfall, Agile, and Team Software Process

TECHNICAL SKILLS:

Programming Knowledge: C++/C#, MySQL , XML, HTML , SQL ,PHP ,XPATH

Development Tools: Eclipse (4.4.1), TestNG MS,Visual Studio 2008/2010, Postman 1.08 , Team Foundation Server 2010/2012

Databases: Oracle 10g DB2, DB2, SQL Server 2005/2008/2012 , Visual Studio 2010, SharePoint Admin

Project Management: MS Project 2007/2010/2013 ,CA Clarity PPM, Version One

Testing Tools: Load Runner, Team Foundation Server 2010/2012, Jira 4.2 • Selenium IDE/Web Driver,  Test Manager 2010, Soap UI,  Testlink,  Quality Center,  Blueprint 7.0/8.0, CA DevTest 8.4

Other Systems: Opshub, MS Visio 2012, MS Visio, Winward Autotag

PROFESSIONAL EXPERIENCE:

Confidential, Troy, MI

Technical Delivery Manager 

• Responsible for the Implementation of Blueprint a requirement management tool. Lead the POC evaluation of several tools of which Blueprint (COTS) was selected. I managed the SSO implementation production deployment and migration of all requirements from previous tool to Blueprint
• SME of Blueprint application for performance and technical support and have also designed several document templates using Winward plugin. When users experienced poor performance using the application I worked with the vendor to find acceptable technical solutions. This lead to several production updates to the application.
• Responsible for implementation and evaluation of CA Lisa DevTest (COTS) virtualization tool. Lead the Advantage Program in the POC comparing the DevTest tool against comparable virtualization tools in the market. Coordinated the with Dev Leads of several teams to document and requirements and key features (performance,data creation) .
• Test Manager for DevTest virtualization resources. Presented key ROI benefits to Senior Management and Executive team. Reviewed and evaluated virtualization requests.
• SharePoint administrator for the Test Organization R esponsible to Design forms and pages using SharePoint workflows. Created the pages to organize all test deliverables, data and calendars.
• Review QA KPI with test team using metrics from QC
• Manage and consolidate delivery schedules for End to End, Performance, Automation, SIT, and communicate status and deadlines to stakeholders.
• Able to review design documentation and provide communicate a successful test approach
• Review and evaluate test strategy documents against the delivery scope for each major release.
• Provides technical delivery direction and oversight for IT development initiatives to design, develop, deploy and sustain solutions that meet applicable business requirements.
• Develops and drives short and long term technical strategy for the overall IT project portfolio for applicable business segment.
• Responsible for single technical projects of medium to high complexity.
• Responsible for resolving issues and mitigating risks, escalating issues/risks when appropriate.
• Manages technical teams including Ally employee and vendor team members (offshore)
• Partner effectively with PMO, Release Management counterparts and business partners to present unified IT perspective/ interface to the business.
• Maintains strong relationship with vendor teams and vendor management .

Confidential, Detroit, MI 

Test Manager 

• Ensure quality implementations of all Healthcare products included in the Confidential portfolio (Docsite, Providerlink, PQRS, Fusion, Direct, Healthcare Portal)
• Worked closely with Release Engineers, Delivery Managers, and Development managers communicate all defects push for timely resolutions so project schedule and budget increases are minimized.
• Interfaced with Client Managers to better understand the client needs and business scenarios to so QA test cases better mimic real world scenarios.
• Review and approved metrics and TER (Test Execution Report) used communicate test status to ensure visibility to project teams.
• Set standards for test documentation Test Plans, Test Cases to ensure proper requirement coverage.
• Provide QA estimates for new product requests and enhancements.
• Improved the defect management procedures by creating new queue specific to releases to allow developers to focus on a specific queue for critical issues. Before this was implement the issues were not easily accessible and it was difficult to identify the most critical defects.
• Ensured Security Scans and Performance tests for product releases meet standards of quality software.
• Created a new QA process for recording defects which allowed developers to spend less time analyzing defects and increased defect resolution time.
• Working on defining automation approach for all Healthcare products to improve efficiency of our current testing cycles.
• Responsible for oversight of over 15 resources both onshore and offshore (China and India) including time management with Netsuite tools.
• Increased productivity with offshore teams by implementing daily calls and status reports ensure team is tracking to project schedule.
• Responsible for all RSTMM (Recruit, Select, Train, Manage, and Motivate)activities for assigned staff, to include: recruiting and selecting, assigning and prioritizing work activities, performance management, developing employee skills and abilities, providing career guidance, and supporting company policies and processes.
• Improved communication between development and QA teams by implement.

Confidential, Lansing, MI 

Test Manager 

• Designed an end-to-end to test at the Program Level integrating all of the project systems. Defect Management - recording/triage defects, facilitating daily calls with all vendors to identity proper team to fix issues using Sharepoint.
• Resource Management - working with test leads to ensure we have enough testers for each testing cycle
• Metrics - compile daily test reports. Including %complete of test cases, pass rate, number of defects per vendor, defect resolution rate (Key Performance Indicators) this is reviewed by executive ownership of the project daily.
• Testing - Validating the test results of each system.
• Test Environment - Held several meetings to understand complete architecture of the test environment for the Program and designed a simple slide for executives to review. Performed smoke test to validate integration points of the system.
• Best Practices - provided feedback to projects and Program test team on best practices for test case design, test plan and test scheduling.

Confidential, Detroit, MI 

Manager 

• Manage ELS program for multiple client implementations.
• Ensure on time delivery of new implementations by collaborating Development, Business Analyst, Client and PM’s
• ETL . Experience working with design, implementation, and support of knowledge management solutions and related technologies for collaborative information sharing.
• Create schedule and estimates for the total testing effort and deliver to Project Manager to integrate with overall project plan.
• Create automated testing scripts for multiple browsers and platforms using Selenium software.
• Responsible for all RSTMM (Recruit, Select, Train, Manage, and Motivate)activities for assigned staff, to include: recruiting and selecting, assigning and prioritizing work activities, performance management, developing employee skills and abilities, providing career guidance, and supporting company policies and processes.
• Develop and implement test plans.
• Design and execute automated services testing using SoapUI software and browser validation using Selenium software.
• Monitor the testing of software applications, including prioritizing tasks, assigning tasks to QA staff, and monitoring the progress of testing tasks.
• Perform general testing functions including defect resolution and rep Project management skills, including ability to define work plans, delegate work, monitor progress, and report scheduled variances and/or scope changes.
• Ability to collaborate and identify/resolve conflicts or barriers to effective teamwork.
• Excellent oral and written communication skills necessary to express ideas clearly to individuals and groups.
• Excellent presentation skills..
• Prioritize competing demands, manage multiple concurrent tasks and adapt to changing priorities.
• Perform general testing functions including defect resolution and reporting, writing and executing test specifications, writing test specification outlines, and updating test documentation. .
• Manage the schedule of onshore and offshore teams.

Confidential, Contractor 

Team Detroit, Dearborn, MI

QA Lead

• Improve process for maintenance activities and team communication
• Complete design of test scripts and testing for large client.
• Design process improvement for Defect and Test Management activities

Confidential, Auburn Hills, MI

Contractor 

Test Manager

• Develop system-level test plans and publish test cases/scripts, along with quality assurance standards and procedures.
• Determine total budget for resources and testing effort during project planning.
• Develop and publish quality assurance plans for projects.
• Participate in peer reviews and conduct assessments.
• Participate in business requirement gathering sessions and analysis with customers.
• Lend support on production issues and assist in diagnosing issues or problems that arise in the production environment.
• Secure required approvals related to quality control planning, execution, and product/deliverable implementation.
• Advise on and implement new methods, tools, and/or quality assurance processes.
• Oversee testing phases using a matrix-managed approach; this includes Unit, Integration, System, UAT, Performance Testing, and any necessary Compliance testing.
• Create Requirement Traceability matrix to ensure total coverage of business and system requirements.
• Communicate test status and develop testing metrics.
• Identify and coordinate all non-Information Services testing that impacts or interacts with other testing efforts.
• Participate in defect resolution by identifying and tracking defects.

Confidential, Southfield, MI

Contractor

• Manage the test schedule of multiple projects testing and implementation.
• Identify and/or analyze business problems and devise procedures for solutions to the problems.
• Effectively lead projects/teams in order to produce desired results.
• Recommend and assist with implementing standard policies and procedures for providing routine service
• Responsible for corporate communication of project results
• Participate in systems testing, develop procedures/controls and provide recommendations for the ongoing improvement of the updated process.
• Administrator of the standard test tool and designed new reports (Access 2003) to analyze test metrics for upper management.

Confidential, Detroit, MI 

QA Lead

• Direct, monitor, and report test activities for applications in multiple practice areas and various additional customized products from external groups within Confidential .
• Perform project management duties including assignments, assessments, ensuring adherence to budget, timesheet approval, and scheduling for Quality Services staff members.
• Plan software development projects with the Product Manager and the Software Development Team Leads.
• Design requirement wireframe documentation (Visio) by collaborating with business client SME’s on multiple application interfaces.
• Work closely with developers to validate requirements against completed code by completing a requirement traceability matrix.
• Define, publish, implement and monitor SDLC practices, standards, and procedures as they relate to Quality Assurance.
• Develop test strategies for software applications to be implemented by Quality Services software engineers, this includes functional testing, integration testing, and automated testing efforts.
• Implement new Test Design process for all teams to reduce redundancy in testing efforts.
• Defined and Designed a new End-to-End test plan and execution strategy to verify data elements across multiple system areas (LCD to ELS).
• Work with Account Executive and/or Managing Director, senior technical lead, and Product Manager to determine whether application is suitable for delivery to client.
• Ability to collaborate and identify/resolve conflicts or barriers to effective teamwork.
• Monitor process methodologies employed by Quality Services to ensure software projects (requirements, programming, release) are aligned with industry best practices.
• Manage testing schedules with Microsoft Project and Team Foundation Server to keep all assignments on schedule and in budget.

Confidential

Functional Lead

• Established and documented new QA process for defect remediation, triaging, and regression test activities.
• Became QA SME for Lead Reporting by analyzing requirements and working with the Business Analyst and the client to fix ambiguous requirements so application features could be testing thoroughly.
• Used HP Quality Center as test specification repository and to track test execution progress in all testing phases.
• Created testing estimates to establish budget and resource needs for additional application features.
• Interviewed candidates to add to QA team and made recommendations to the project manager.
• Organized training program and materials for all new testing resources. The program was used when new resources were added to the team.
• Develop and document system integration test plans.
• As the defect manager I validate all logged defects by analyzing them against requirements, worked with developers to get all issues resolved, and organized the retesting effort to validate all defects were fixed and could be closed. Also assigned rank and priority using client expectations.
• Test execution of system integration and user acceptance test cases.
• Increased the efficiency and productivity of the development team by triaging defects so the developers were only fixing critical defects identified in the software. Previously the team received all defects and this bogged down the timing of defect fixes.
• Created defect reports for the project manager so all new/resolved/closed defects could be communicated to the client and progress could be traced.
• Organized the testing effort by assigning tests to the team members and tracking the completion of each test against the project plan to keep the team on schedule.
• Peer reviewed all LR team member test designs for gaps or missing testing areas.
• Create testing estimates to provide to Program Management team to facilitate budget and resource scalability.

Confidential, Novi, MI

Technical Support Engineer

• Increased customer satisfaction with the diagnosis of issues raised by the client and quick resolutions.
• Provided hands on training to support personnel of the client to resolve common user issues discovered by the client user base.
• Increased efficiency in the QA process after upgrades by developing metrics to track changes in reporting data.

Confidential, Southfield, MI

Integration QA Lead

• Improved value added by services and process by harnessing expertise in Confidential Delivery Methods (ADM) methodologies to construct requirement traceability matrix.
• Facilitated coordination between IT teams enabling and attaining higher levels of detail for advanced test plans.
• Minimized delays and wasted effort by developing relationships with client IT teams, quickly assessing status, and reporting design recommendations to supervisor.
• Created metrics to track progress of all development defects in relation to the testing/development phases.
• Recognized as Expert and key contributor by taking ownership of test planning process with little guidance from direct supervisor.
• Administered and maintained SharePoint site. Reorganized documentation to conform to project standards.
• To ensure a quality product created specific data for developers to use to ensure the code processed information consistently and accurately.
• Analyzed and validated test results thoroughly by using SQL knowledge to verify vehicle and reporting data for multiple VOIM modules.

Confidential, Southfield, MI 

QA Test Lead

• Improved quality by mastering Confidential Testing Methodologies and Sig Sigma standards.
• Provided value to client by constantly completing projects on Budget and on schedule.
• Participated on project teams delivering a total $150 million in additional savings to the client.
• Lead many testing projects simultaneously by managing time and testing resources.
• Communicated successfully and lead teams with offshore testing resources (China).