SUMMARY:

• 16 years of QA SDLC - functional, manual, automated and Agile and Waterfall
• Expertise in QA of Web enabled applications, IT Retail,CRM,e-commerce,ERP, Client/Server, Insurance Domain
• Experience with Mercury Interactive and Rational tools and Cucumber and Ruby Frame Work
• Certified Scrum Master In Agile Methodology
• 7 Plus years as a QA Manager for IT retail Companies as well as Insurance Confidential and managed multiple releases at time successfully in timely manner and Result-oriented and have great analytical and problem Solving skills.
• Managed a Regression Suite of 6000 test cases and 2000 Project Test cases every release with a team of 20 Plus Test Engineers and managed On site and Offshore teams and trained the lead cross functional teams.
• Experience in Black box, White box, Functional, Integration, System, Regression, UI, User Acceptance, Load, and Back end testing. Continues Integration Testing in Agile Methodology Using Cucumber, Mobile Testing using various tools
• Team Player, fluent communication and interpersonal skills. Certified Scrum Master, PMP201 Completed and Certified CTFL.

TECHNICAL SKILLS:

Testing Tools: HP Testing tools including latest Version of QTP,Quality Center, and Performance Center and ALM11.5,PERFECTO,Browserstack

QA area: IBM4690, Web enabled banking and sales, WIBM Web sphere commerce, CMC (IBM Management center for WCS), HP Quality center( ALM) . BMC Remedy, SQL, Oracle, SFTP, MS Visio, SharePoint, Excel, Windows XP/Vista/7/8,JIRA,Sterling OMS and Manhattan WMS

OS: All Microsoft Operating Systems plus IOS and Android mobile Operating Systems, PRO/, Sun Solaris 2.6/2.8, HP-UX, IBM AIX-UNIX and Linux.

RDBMS: Oracle 9i AS, DB 2 7.1/7.3/8.1

Languages: JavaScript, Java, C/C++,, Microsoft Visual studio. Net, SQL

Front End Tools: Microsoft Project, Rational Portfolio Manager

Internet Tools: HTML, XML, DHTML, VB Script, ASP,SOUP UI,IVR for Call Centers

Bug Reporting & Agile Tools: HP Quality Center 10.0, Bugzilla ALM 11.5, TFS,Remedy,JIRA,Confluance

PROFESSIONAL EXPERIENCE:

QA Manager

Confidential, Greensboro, NC

Responsibilities:

• Managing the development and application of a LFG DPS (Digital Production Support ) and GQS (Global Quality Services) framework
• Managing the development of software quality assurance (SQA) project plans and determining project scope and level of effort (LOE) estimates
• Owning and Designing end to end testing strategy for HUB2 & BOB related applications which could include Desktop & Mobile testing scope using various tools for biweekly releases around the year.
• Strategy on test case creation and execution etc.
• Test Plans and Test Schedule
• Testing Process
• Identification and setup of QA projects and process and sub process in ALM 11.5
• Different levels of testing - functional, performance, regression, automation etc.
• Managing the testing process in all different IT infrastructure environments
• Collaborating with all different system integrator partners on the testing process
• Designing the Defect Management Process
• Providing the Testing progress report to the stakeholders
• Identifying and addressing improvement opportunities, Building collaborative, cross-functional relationships
• Reviewing daily test execution metrics and publishing weekly reports of SQA metrics for it and sharing with business leadership
• Vendor (e.g., testing, software) relationships and enforcing SLA (service level agreement) performance standards
• Tracking and reporting standardized SQA metrics; gathering, maintaining, and communicating lessons learned and feedback to teams, leadership, and the larger quality management community

QA Lead Coordinator

Confidential, Columbus, OH

Responsibilities:

• Business requirements planning and gathering by conducting brainstorming sessions and meetings with DTC (Direct to Consumers) business users and various IT teams.
• Identified the non-functional requirements and conducted meetings with the technical teams to study the impact and propose solutions to address them
• Created BRD/FRD (Business requirements documents/Functional requirements documents), Context diagrams, Use case flows, Business process flows.
• Conversion of Business requirements into technical requirements and conducted meetings with business and IT teams whenever necessary to align on the requirements and understand the challenges if any.
• Created checklists for the deliverables obtained from the different stages of the project. Design checklist, Code checklist, Testing checklist, Implementation checklist.
• Review of high level technical design and System test results to verify that they meet the approved business requirements.
• Review of Test cases, setting up test environment, conducting testing and assisting testing teams in resolving issues, both technical and functional.
• Created various e-marketing spots, contents, web activities, customer segments in IBM Management center to test the various business requirements for presenting personalized content to targeted customers.
• Coordinated the User acceptance testing that includes creation of User test cases, creation of user test environment, execution of test cases, Validation of test results.
• Coordinated the performance testing to confirm that the systems agree to the non-functional and performance requirements.
• Requirements change management/Scope Management, planning production implementation (Change release management) and post implementation support
• Created weekly status report. Identified and prioritized key issues/ show stoppers/blockers on a weekly basis.

Environment: - IBM Web sphere commerce, CMC (IBM Management center for WCS), HP Quality center( ALM) . BMC Remedy, SQL, Oracle, SFTP, MS Visio, SharePoint, Excel, Windows XP/Vista/7/8,JIRA,Sterling OMS and Manhattan WMS

QA Lead Coordinator

Confidential

Responsibilities:

• Supported 8 to 9 Releases for Confidential e-commerce website for US and Internationally for Desk top and Mobile applications.
• Come up with the requirements document and traceability matrix by participating in the requirements elicitation workshops and interviewing and identifying requirements (functional and non-functional).
• Provide inputs to the architecture team through framework analysis, design patterns, prototype specifications to be able to create high-level design specification.
• Perform high and low-level design; implement the prototype and conducts design reviews. Support the team in developing optimized high quality deliverables; perform reviews in order to meet the defined quality SLAs.
• Lead integration/system/performance testing based on integration and system test plans and support User Acceptance Testing.
• Provide inputs for overall implementation plan, lead deployment of applications/infrastructure and post-production support activities. Review production issue analysis and fixes, interface with customer to clarify issues and ensures timely closure. Support supervisor in performing portfolio analysis, help plan transition and executes transition activities.
• Participate in client discussions to gather scope information and perform analysis of scope information to provide inputs for project scoping documents.
• Participate in the estimation activities considering organizational / unit Q&P goals and review the estimates to support planning for required budget and resources.
• Prepare a detailed schedule for a simple module and provide inputs to overall project schedule.
• Participate in analysis of incoming cases/tickets, assign tickets to team members, tracks closure of tickets. Provide inputs for technical risk planning with respect to defined modules. Train team members on project processes and provides tips on process tailoring. • Interface with internal team spread globally to undertake onsite-specific activities of the project. • Support client interfacing activities and help create the relevant reports in a timely manner.
• Support and coach peers and juniors as and when required on specific competencies required to deliver on the assigned tasks. Help supervisor in the creation of the Risk Management plan. Support proposal creation activities and participate in the solution design for the given client requirement. Review requirements documentation and follow-up with relevant stakeholders for sign-offs. Assist supervisor in assigning tasks to team and tracking timelines and quality of output. Wherever relevant, coordinates tasks, sets goals and targets, reviews outputs, gives performance based feedback to ensure that the deliverables are as per the required standards.

Environment: ALM 11.5,, Resources, .NET,PL/SQL,Java, JSP, XML, HTML, JavaScript, IE, DB2, VB.Net, ASP.Net, C#, XML, SOAP UI, Oracle9i,SQL Scripting. All Mobile Systems (IOS and Android) and Mac systems, JIRA, WebSphere Commerce  , Sterling Selling and Fulfillment Suite 9.3.0, Manhattan WMS

QA Manager & UAT Coordinator

Confidential, Irving, TX

• Confidential is convenient stores Retail Chain managing over 9000 stores in USA,CANADA and Hawaii and expanding,
• Managed POS projects for a quickly expanding retail client. Key member of recently revamped PMO driving new ideas and projects throughout a large organization. Make an impact from day one managing multiple projects from initiation to completion, specifically in point of sale. Managed multiple Releases, no of projects and Resource management and budgets for No of POS Releases.
• Responsible for day to day operations Testing from Confidential POS. Systems from Software and hardware Releases on daily basis, Release basis and Production support.
• Managed 4 large POS releases in a year which is accountable for nearly 40 projects successfully in addition to Change Requests and ADHOC projects,
• As a Quality Manager is responsible for teams of quality engineers and is accountable for delivering all phases of testing of assigned projects or programs.
• As a QA manager keeps Management, Project Managers and IT stakeholders informed of current state of quality and test progress against pilot / production readiness criteria, and ensures completion of all deliverable within schedule, budget and quality constraints
• Responsible for On site and Off shore operations from budget, planning and resource allocations for all the ongoing releases and future releases.
• Manages and monitors one or more testing teams performing highly complex quality assurance projects either through team supervisors or by direct management.
• Provides guidance in the development of comprehensive test plans and test scripts.
• Provides direction in the review and feedback of test plans, scripts, and test strategies.
• Manages the use of and provides input for the continual improvement of test frameworks, test management, testing tools and testing processes and procedures.
• Ensures all testing processes are followed and provides metrics and reporting as requested.
• Mentors and trains teams on testing methodologies and procedures.
• Oversee testing team's participation in alpha and beta test phases. May manage alpha and beta test processes and Production Validation
• Manage the integration of one or more manual test teams with use of automation tools or working with automation testers.
• Responsible for running & participate in testing and reporting defects meetings with all other teams called DRB (Defect Review Board)

QA Release Manager

Confidential, Bentonville, AR

• Confidential is the No one biggest Retailer in the world managing over 9000 stores worldwide in 18 Countries and expanding,
• Managed POS projects for a quickly expanding retail client. Key member of recently revamped PMO driving new ideas and projects throughout a large organization. Make an impact from day one managing multiple projects from initiation to completion, specifically in point of sale. Managed multiple Releases, no of projects and Resource management and budgets for No of POS Releases.
• Responsible for 18 Countries operations Testing from Wal-Mart POS.from daily basis, Release basis and Production support.
• Managed 6 large POS releases in a year which is accountable for nearly 80-90 projects successfully.
• Responsible for Onsite and Off shore operations from budget, planning and resource allocations for all the ongoing releases and future releases.
• Manages and monitors one or more testing teams performing highly complex quality assurance projects either through team supervisors or by direct management.
• Serves as liaison between managers of various departments in order to ensure that all targets and requirements are met.
• Provides guidance in the development of comprehensive test plans and test scripts.
• Provides direction in the review and feedback of test plans, scripts, and test strategies.
• Oversees the execution of comprehensive testing strategies to include, but not Confidential to, functional, integration, regression, performance, user acceptance and release testing.
• Manages the use of and provides input for processes to ensure defects are identified, tracked, analyzed, corrected, and closed and closing the remedy tickets.
• Ensures all testing processes are followed and provides metrics and reporting as requested.
• Mentors and trains teams on testing methodologies and procedures.
• Oversee testing team's participation in alpha and beta test phases. May manage alpha and beta test processes and Production Validation
• Manage the integration of one or more manual test teams with use of automation tools or working with automation testers.
• Responsible for running & participate in testing and reporting defects meetings with all other teams called DRB (Defect Review Board)
• Creating framework for load testing and performance testing and establishing the Scripts and maintaining the frame work for IBM 4690 Controller with QTP using Robo Test ( In house XML framework that speak with IMB 4690 Controller & QTP).

Lead QA Engineer

Confidential, Columbus, OH

Responsibilities:

• Provided testing support of web based and mainframe applications through a variety of test methods and post-implementation verification of print products, system changes in Agile environment by creating the User Stories from the business requirements.
• Created and maintain test matrices, test plans, and testing status reports to validate and verify that all products and system changes conform to established system standards and business requirements in an Oracle environment using SQL/PLSQL.
• Report and manage defects using Quality Center
• Used Cucumber open source tool for executing the automation test cases for Continues Automation Integration testing in Agile methodology
• Act as test coordinator or test lead for selected Releases.
• Provided assistance in ensuring system functionality adherence to filed eligibility rules and guidelines established by the Department of Insurance.
• Assisted in the development and maintenance of communication processes and procedures regarding testing status of rate revisions, system requests, projects, production issues, and customer inquiries.
• Provided the necessary documentation and reporting to track and record the status of testing.
• Maintained test results spreadsheet to monitor testing progress. Provide the necessary documentation and reports to monitor and document the state of testing items.
• Ability to facilitate and initiate communication across multiple teams.
• Serve as a mentor to QA testers by reviewing and monitoring test matrices developed and maintained by QA testers, training less experienced team members and assisting in the resolution of the complex testing issues.
• Assisted in the development and maintenance of QA procedures, processes, and quality standards. Possess a strong understanding of functional and requirements testing and QA methodologies and worked as a Team Lead for 2 Projects for CIS.
• Ability to evaluate and analyze test results and identify areas for regression testing.
• Participated in the SDLC from planning to post verification.
• Highly motivated, result-oriented, and possess the ability to handle multiple projects with multiple deadlines concurrently with minimal supervision.
• Exhibited/applied proficiency in analytical problem solving, trouble shooting, resolution, communication and customer service skills.
• Analyzed the Business Requirements Document and system specifications and identified the test requirements.
• Participated in design review meetings to understand technical and functional systems overview.
• Involved in developing and implementation of the test plan, test cases.
• Wrote and executed the test cases manually and automated them by using Win Runner.
• Performed regression, data driven and system testing using Win Runner.
• Performed Functional, Integration, UI, regression, positive and negative testing.
• Used SQL statements extensively to perform Database Testing.
• Involved in code reviews and white box testing.
• Developed JavaScript functions to perform client side validations.
• Developed UI screens using HTML and JSP.

Lead QA Test Engineer

Confidential, Louisville, KY

Responsibilities:

• Coordinated and tested various Confidential internal releases for health care MTV business unit
• Worked as Integration Testing Team Lead for METAVANCE and EDS Application for the Health Insurance software releases
• Analyzed the System Requirement Specifications and developing test plans and review of test cases
• Responsible for daily interaction with project management team, technical architects and developers during creation of System
• Requirement Specifications and release of builds.
• Responsible for test release report, test result analysis, estimating project tasks and effort tracking system for Integration testing team
• Responsible for defect fixes, enhancements and regression testing for Provider, Authorizations and Billing Services.
• Responsible for verification of database integrity testing using SQL statements with Oracle as database.
• Created health care eligibility and contribution files sent to external vendors for system testing.
• Created daily testing status reports for senior management.
• Convened status meetings and defect resolution meetings between testing teams, software vendors, and banks.
• Produced traceability matrix for the system testing of multiple business functions
• Managed testing process for billing and enrollment releases
• Involved in internal installation and testing of customizations made to Availity, Atlantis.
• Used Lotus Notes for Bug tracing.

Confidential

Sr.QA Engineer

Responsibilities:

• Under the QA Test Manager worked as an Outbound Tester Lead Role.
• Responsible for planning and executing testing efforts of systems, releases, fixes and enhancements, including documentation
• Reporting directly to the Manger for Analysis and acceptance and tracking the bug’s Life cycle.
• Develops and updates QA/Software testing documentation in an efficient and timely manner according to Industrial standards and procedures
• Responsible for the Lead Role for Documenting the entire EPS Operations for Out Bound Process and online system and testing procedures, for a group in INDIA FMR INDIA trying to learn or test the system
• Worked on WMS (Ware House Management system), which is an active application for AS/RS which Automated storage and retrieval system and developing Inventory management strategy to track materials through item Code Information...
• Responsible for ODM, which is nothing but On Demand manufacturing?
• Responsible for ODS which is On Demand Services.
• Responsible for the Oracle 9i ERP for all inventories.
• Involved in the Environmental Lock Down Project, which is to mask Personal Customer Information (PCI) according to CA1386:”Personal Information” Law?
• Involved in the Electronic Document processing Upgrade project for leveraging technology to maximize resources.
• Involved in the Prestigious 'OUT BOUND RE DESIGN' project for entire out Bound Operations of the EPS.
• Used Rational Clear Quest Tool for Bug tracing.

Confidential, Columbus, OH

QA Engineer

Responsibilities:

• Analyzed the Business Requirements Document and system specifications and identified the test requirements.
• Participated in design review meetings to understand technical and functional systems overview.
• Involved in developing and implementation of the test plan, test cases.
• Wrote and executed the test cases manually and automated them by using Win Runner.
• Performed regression, data driven and system testing using Win Runner.
• Performed Functional, Integration, UI, regression, positive and negative testing.
• Used SQL statements extensively to perform Database Testing.
• Involved in code reviews and white box testing.
• Developed JavaScript functions to perform client side validations.
• Developed UI screens using HTML and JSP.

Confidential, Portland, OR

QA Tester & Business Analyst

Responsibilities:

• Analyzed Business Requirements Document (BRD) to develop high-level Test Plan and Test Strategy
• Prepared detailed Test cases for the AUT from Functional and Design Specifications.
• Involved in automating manual test cases in WinRunner to perform functional and regression testing.
• Prepared Test Data for the AUT as per the specifications of the BRD.
• Recorded scripts to capture business functionality to be tested.
• Introduced checkpoints to validate state of the objects.
• Ensured overall application worked in different browsers such as IE4.0/5.0, Netscape, etc on a variety of platforms
• Recorded, reported and tracked bugs using Test Director.
• Performed GUI Testing & Regression testing using Load Runner as automation tool
• Responsible for QA processes to ensure smooth testing during the entire PLC