QA Tester Resume , Centennial, CO - Hire IT People

SUMMARY:

To obtain a position as a Software Test/QA Engineer.
As a Software Tester, for the last thirteen years I have been involved in all phases of testing.

TECHNICAL SKILLS:

Automated Testing: Mercury Rational Robot, IR Blaster, Hammer, QTP, Cyara

Test Management: Quality Center and Clear Case

Defect Tracking: HP QC, CMVC, Test Director, PERTS, MS Access, Rational Clear Case, PVCS Tracker JIRA

Database Experience: Oracle 11g, SQL Plus, Informix, SQL Server, Microsoft Access

Reporting Applications: Genesys Reporting Solution, Crystal Reports

Operating Systems: Unix/Linux, Sun Solaris, Windows 7&8 Windows XP

Telephony: Genesys Routing Solutions, Aspect Switches, Hammer Call Injector

Microsoft Suite of Products: MS Word, MS Excel, MS Access, MS Office

PROFESSIONAL EXPERIENCE:

Confidential

QA Tester

Responsibilities:

UCCE application testing
Call Routing Scenario Testing
Create IVR Test Scripts in HP Quality Center
Execute Test Scripts
Create and Retest Defects in HP Quality Center

Environment: Windows 7, Waterfall, MS - Office

Confidential

QA Tester

Responsibilities:

UADA application testing
IVR Call Flow Testing
IWS Testing
Schema Testing
Cyara IVR automation script creation and testing
Create Test Scripts in HP Quality Center
Create Summary Reports
Create Track, and Retest Defects in JIRA

Environment: Windows 7, Waterfall, MS-Office

Confidential, Centennial, CO

CTI QA Test Engineer

Responsibilities:

Call Routing Scenario Testing
UAT and End to End Testing
Testing upgrades of Genesys routing applications
GUI testing (SoftPhone)
IVR Testing (DTMF and Speech)
VB IVR Testing
Web Application Testing (RCT, Vana)
Create Test Scripts in HP Quality Center
Create Test Plans
Create Summary Reports
Create Track, and Retest Defects in Quality Center

Environment: Unix, Windows XP, Oracle, Agile, Waterfall, MS-OfficeConfidential, Denver, CO

QA Tester

Responsibilities:

Develop test cases from use cases
Develop complex SQL quires to be executed in conjunction with test cases for data verification. (Toad)
Execute test cases and record results (Manual)
Create defect tickets and verify defect fixes (Clear Case)

Environment: Unix, Windows XP, Oracle, Toad, Clear Case, MS-OfficeConfidential, Denver, CO

QA Tester

Responsibilities:

Test Case Creation (Quality Center)
Test Case Execution (Manual)
Command Line execution in unix/linux
Web url testing
Regression Testing
Defect Reporting (Clear Case)
Create unix/linux korn shell scripts for low tech automated testing.
Perform software upgrades

Environment: HP-Unix (API & Soap), Linux (7.1 & 3.0), Exceed, Quality Center, Clear Case, MS-Office, Windows XP.

Confidential, Denver, CO

QA Tester

Responsibilities:

Test Case Creation (Quality Center)
Create SQL query scripts (Oracle 10) (Toad)
Test Case Execution
Defect Reporting (Clear Case)

Environment: Quality Center, Clear Case, Oracle, Toad, SQL Plus, MS-Office, Windows XP.

Confidential, Denver, CO

QA Tester

Responsibilities:

Test Case Creation (Quality Center)
Test Case Execution
Defect Reporting (JIRA)

Environment: Quality Center, JIRA, MS-Office, Windows XP.

Confidential, Denver, CO

QA Test Engineer

Responsibilities:

CME Configuration Setup
Test Case Execution
Test Case Creation
Trouble shooting of routing strategies

Environment: HP-Unix, Exceed, Oracle, CME, DMA, CCPulse, IRD, MS-Office, Windows XP

Confidential, Denver, CO

QA Test Engineer

Responsibilities:

Regression Testing
Endurance Testing (IR Blaster)
Test Case Execution

Environment: MS-Office, IR Blaster, Excel, Windows XP

Confidential, Wilmington, DE

QA Test Engineer

Responsibilities:

Component Testing
System Testing
User Acceptance Testing
Create Test Cases (Quality Center)
Test Case Execution (Manual)
Create Test Data
Create Test Scenarios

Environment: HP-Unix, Exceed, Quality Center, Oracle, CME, DMA, CCPulse, IRD, MS-Office, Windows XP

Confidential, Colorado Springs, CO

Genesys QA Testing Engineer

Responsibilities:

Component Testing
System Testing
Regression Testing
Load Testing
Stability Testing
Release Testing
Negative Testing
Integration Testing
Y2K Testing
Create and execute test plans, test scripts, test scenarios, test data.
Test cases were created in CMVC, PERTs’, and Test Director.
Perform System Integration.
Perform System Configuration updates and maintain Configuration Baseline and Documentation.
Perform System Migration and documentation.
Create Defect Reports using Clear Quest.
Monitor the health and status of four test beds on different operating versions.
Participate in Requirements Clarification and Development to ensure testability.
Customer software Deployment, Installation, and Functional Checkout.
Rotational 24 by 7 Primary Production Support Person for 8 customers that averaged 500 to 1500 call center advisors.
Verify defect resolutions.
Mentoring of junior Team members.

Environment: Unix, Exceed, Test Director, Mercury SQA Robot, Oracle, SLQ Plus, Hammer, CME, DMA, CCPulse, IRD, MS-Office, Windows NT, Crystal Reports, MS Server, Informix, Aspect Switches, Sun Solaris

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Qa Tester Resume

Centennial, CO

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