QUALIFICATIONS

• Managed 200 to 25,000+ seat Microsoft Active Directory and Exchange migration projects
• Create detailed planning, procedures, and training documentation
• Develop custom solutions and applications to increase automation and efficiency
• Design and carry out greenfield deployments, cross-forests, data center consolidations, organization consolidations, organizations disjunctions, identify management, and directory synchronization projects
• Migrated and thoroughly documented the procedures to migrate from various environments to the latest version of Active Directory, Exchange, and Windows
• Worked with all versions of Exchange and NetApp, EMC, EqualLogic, Data Domain, VMWare, Hyper-V, OCS, LYNC, BlackBerry, iPhone, ActiveSync, Riverbed, F5, Kemp, SCOM and other enterprise technologies
• Created scripts to automate the process of executing inter-org migrations to Exchange 2003, 2007, and 2010

SKILLS

• Hardware: Dell PowerEdge Servers, Power Vault Servers, HP Blade Servers, EMC SAN, NetApp SAN, Netgear Layer 2 switches, Promise Vtrak M-class raid storage system, Fluke Microscanner Pro, Paladin Cable Tester, ASUS servers, PC and Mac computers, Wireless Routers: Linksys Belkin Trend Net D-Link- Apple, Scanners: Fujitsu Xerox Canon, Printers: Lexmark Xerox Brother Hewlett Packard, Proxim point to multipoint WiMax antennas, Grandstream VoIP phones
• Software: PuTTY, Wireshark, Spiceworks, VMware, Overseer, Trend Micro, ISA Server, Microsoft Forefront UAG, TMG, FEP, FPE, Officescan Antivirus, UltraVNC, Acronis, Q-Check, Windows XP-Vista-7, Server 2003-2008, Microsoft Office 2003-2007-2010,QuickBooks 2008, QuickBooks Customer Manager, Chronicle, Vertex, Trixbox, Scandall Pro, Scan snap, Capture Perfect, Xactware

PROFESSIONAL EXPERIENCE

Sr. Messaging and Communications Analyst - Confidential, New York, NY
October 2011 to Present

• Configured, piloted and deployed Lync 2010 for 7,000+ users across multiple datacenters
• Performed a detailed inspection of the physical and virtual structure of the systems and network
• Performed Active Directory Health checks on the organization prior to installation
• Conducted AD backups and validated existing system restores
• Performed Lync 2010 install with Video, Web Conferencing, IM presence and Monitoring
• Authored detail step by step procedures for the quality team to follow during installation
• Deployed Lync client with group policy and verified functionality
• Tested SharePoint and outlook integration
• Installed certificates from public and root certificate authorities
• Configured the Edge server and reverse proxy for federation with other businesses and public chat

Microsoft Messaging Analyst Confidential, Columbus, OH
June 2011 to September 2011

• Designed the architecture and performed the configuration of an Exchange Production environment
• This involved migration of Exchange 2003 to 2010 user mailboxes and consolidation of 2,500 mailboxes and 6.5 TBs of data for a worldwide organization
• This included a consolation of nine Exchange site to one primary site with a passive DR site, utilizing a cross site DAG, implemented on physical hardware, and Dell Compellent SAN
• Phase II of the project involved the design and consolidation of two Active Directory forests and Exchange 2003 organizations to a single Active Directory and Exchange 2010 organization of 475 mailboxes and 480 GB of data for a recently acquired competitor
• Target environment included a cross site DAG, archiving, and retention policies deployed on VMware virtual machines and Dell EqualLogic SAN
• I guided project teams from formation to project competition and created business requirements, project plans, and additional deliverables
• Designed lab infrastructure, created testing plans and test cases
• My responsibilities also involved project plans, schedule, deliverables, SOW target planning, system and software requisitions

Sr. Systems Administrator Confidential,San Antonio, TX
April 2008 to June 2011

• Installed, managed and maintained more than 60 servers running MS Windows Server 2003/Server 2008 and more than 250 computer running MS Windows XP/ Vista/ 7
• Used systematic problem-solving techniques to resolve server-client-user issues associated with active directory, user profile, group policy, folder redirection, DNS, DHCP, RRAS, proxy and print management
• Designed and configured Exchange 2003 to 2007 migration and consolidation of 17,500 user and system mailboxes and 60 TB of data; Implementation included configuration of multiple CCR solutions and SCR Solutions across three geographically separate active directory site, utilizing VMware ESX v4 virtual machines and NetApp SAN for storage
• Employed UltraVNC to witness, diagnose and resolve user issues and to analyze and encourage proper user behavior
• Assisted in creating network schematics of all devices to refine network scan information from Spiceworks
• Configured and maintained Grandstream (GXP-2000) VoIP phones using a software PBX based on Asterisk (Trixbox)
• Used Acronis to deploy and restore images to servers and workstations
• Installed security, cooling and remote temperature sensing equipment in the server room and used punch-down block to reconfigure POTS lines in support of fire and security alarms
• Erected antenna masts and installed Proxim point to multipoint WiMax antennas to unite three campuses, wrote scripts in visual basic to perform repetitive and or lower level administrative functions
• Assisted with setup, maintenance and configuration of Promise Vtrak M-class disk array
• Authored and conducted training for directors and management team on continuous improvement, Lean, Kaizen and Six Sigma
• Used the One or Zero help desk support software to document and track steps taken to rectify user related problems and provided weekly trend analysis of the help desk ticketing system

Business Owner - Confidential, Baltimore, MD
January 2006 to April 2008

• Researched planned and launched a small disaster restoration firm
• Implemented managed and maintained a small network with one server running MS Windows Server 2003 and four computers running Windows XP and Vista
• Deployed network area storage using RAID 3 for data protection
• Employed QuickBooks Customer Manager to organize documents, invoices, digital images and customer estimates in one location
• Developed and designed the business logo and created innovative marketing materials and a marketing plan using Microsoft Map Point 2002
• Tracked accounts payable and receivable as well as all assets and liabilities using QuickBooks 2008, collaborated with a webmaster to design the company’s website, created customer contracts and other forms necessary for documentation of loss information and mitigation efforts
• Performed psychrometric calculations to determine drying equipment quantity and size
• Managed the day to day operations, including scheduling, receiving loss information, dispatching crews, performing estimates using Xactimate estimating software, and communicating with the home or business owner and the insurance company
• Mobilized a catastrophe assistant team and setup a remote office in Galveston, TX to effect restoration efforts after hurricane IKE

Director of Production - Confidential, Baltimore, MD
April 2005 to January 2006

• Directed the day to day operations of a disaster restoration firm
• Coordinated the efforts of the fire, water, trauma and construction divisions of the company
• Acted as a liaison between the firm, the insurance company, and the customer
• Developed strategic plans to capture market share in depressed areas of operation
• Documented all aspects of the leads and work in progress using the business management software Chronicle
• Performed collateral duty as network technician responsible for resolving server client issues for a network with one server running MS Windows Server 2003 and 10 workstations running Windows XP
• Designed and built network infrastructure including server room during office remodel
• Reduced claim cycle time to one of the lowest in the Mid-Atlantic region and achieved 60% growth in revenue.
• Setup a mobile office near Mamaroneck, NY to assist with restoration efforts following the flooding in March 2007
• Recognized on the evening news for the rapid response and mitigation efforts during the flooding crisis

Operations Manager - Confidential, Memphis, TN
May 2004 to April 2005

• Oversaw the day to day operations of a disaster restoration firm
• Conceptualized and executed marketing strategies and assisted with accounting functions such as cash flow projections and accounts receivable collections
• Centralized communications and job documentation in the business management software Chronicle
• Assisted the network administrator with troubleshooting and repair of workstations running Windows XP
• Assisted the franchise owner with the development of commercial leads
• Recognized for minimizing business interruption at RangeMaster following a fire and subsequent water damage
• Closed the deal on the lead then led the team in restoring the facility to a pre-loss condition in 72 hours

Program Development Manager - Confidential, Memphis, TN
September 2003 to May 2004

• Developed and served as a member of: the Disaster Restoration (DR) Pricing Team, the Audit, Surveillance, and Evaluation Team (AS&E), and the Catastrophe Assistant Team (CAT)
• Gathered, analyzed and transformed pricing data into useful information
• Evaluated the information for trends and abnormalities and collaborated to develop preventative and corrective action plans for businesses
• Led the pricing team task force and served as an advocate to the Franchise owners and as a technical trainer and resource to the regional directors and managers
• Developed a pricing workshop which assisted the franchisees in streamlining their claims handling process and reducing cycle time
• Created a pricing feedback campaign complete with marketing materials which was instrumental in raising awareness and subsequently raised national pricing 5% over the previous two quarters

EDUCATION
Master of Business Administration, Information Technology Management
Bachelor of Business Administration, Computer Software Applications

CERTIFICATIONS
Microsoft Certified Professional - Managing and maintaining a Microsoft Windows Server 2003, 2008 Environment
Six Sigma Green Belt - Analyzing and solving quality problems, assisting with quality improvement projects