Summary

Over 18 years experience as a technical writer, configuration manager and independent contractor supporting the IT community and the federal government, including DOD, DOE, FAA, and FEMA. Dynamic and effective communication skills proven by demonstrated ability to work with a diverse group of people and focus on team efforts. Committed to customer service and satisfaction.

Professional Qualifications

• Strong experience in technical writing, project management, proposal preparation, configuration management (CM), life-cycle management pertaining to documentation, logistics, and acquisition planning, while providing quality support for a wide range of public and private sectors
• Experienced in preparing various documentation including but not limited to, user guides, procedure manuals, software manuals, software functional specifications, training/course manuals, risk assessments, and design specifications
• Worked on numerous government contracts as Technical Writer and CM Manager; maintained software and hardware life-cycle components related to project documentation
• Proven ability to support a diverse client base, including those in the defense, energy, healthcare, software, environmental, semiconductor and aerospace sectors
• Assisted in writing government and IT proposals (leading to successful re-competes and new business)
• Effective coordinator with the ability to manage several projects simultaneously

Professional Experience

10/04- Present Consultant (Technical Writer)

• Currently working as an independent contractor for SiloSmashers; working on FEMA and DHS projects as a Sr. Technical Writer
• For Bowhead Manufacturing Company, provides technical writing and analytical support for various government tasks; Also acts as proposal coordinator for an average of four to five proposals per month
• Prepared Design, Scope/Requirements, and Test Plans for two large Fannie Mae Projects which had high visibility within the organization. Captures screens and used MS Visio as part of documentation preparation

Wrote a Technical Instruction Book (TIB) as the lead technical writer for the FAA SONET Cable Loop Project

• Prepared user manuals, database design specifications, database administrator guides, installation and maintenance manuals, and security information manuals for a major defense contractor, in addition to various contract related documentation
• Prepared user manuals, database design specifications, database administrator guides, installation and maintenance manuals, and security information manuals for a major defense contractor, in addition to various contract related documentation
• Ensured document version control is consistent for each project
• Tested database software for errors, wrote error reports, then submitted to helpdesk for resolution – conducted this task for most consulting positions Wrote system requirement specifications and a user manual for the FAA

10/00– 9/04 Senior Technical Writer Confidential Washington, DC

• Key Technical Writer for Program Management System Tools (PMST) for the FAA for the Systems Engineering and Technical Assistance II (SETA-II) contract.
• Documented system problems observed during the documentation process to the appropriate Database Administrators: assisted with problem resolution
• Insured FIPS compliance in preparation of documentation; i.e. IEEE and ISO standards
• Researched and wrote professional documents including software user’s guides, database administrator manuals, training materials, test and acceptance plans, program reports and procedures
• Maintained Quality Assurance Standards ensuring all documentation was peer reviewed and approved
• Wrote and edited brochures for all System Tools for the PMST program
• Prepared a Style Guide and a Procedures Manual for the SETA-II group for preparation of documentation
• Prepared Security Risk Assessment Reports, documenting specific security risks for each PM System Tool within SETA-II. The documentation includes analysis of the environment and the impact of risks to each of the PMST systems. This is prepared in support of the development of the Security Certification and Authorization Package (SCAP) for the System Tools

6/00 – 7/00 Consultant (Technical Writer)

• As a Technical Writer for Alcatel, formerly Newbridge Corporation, assisted in writing RFPs for Telecom business opportunities
• Researched marketing information and databases for material used in writing the RFPs
• Updated internal database with current and concise information pertaining to information on the Newbridge Relay Switches, such as the RS 460202 and the RS 46177

4/96 – 6/00 Technical Writer, Confidential, NM

• As a contractor for Orion International, researched, wrote and edited documentation for a FAA contract (on-site contract at Sandia National Laboratories)
• Reviewed Federal Aviation Regulations (FARs) for threats and hazards analysis
• Created databases using Access software, linking FARs, threats, and hazards to various systems and subsystems
• Created and maintained Web databases using FrontPage 98 and HTML; populated Web pages with researched information
• Documented meeting minutes and provided input regarding analysis of threats and hazards
• As a contractor for Productive Data Solutions (PDS), prepared technical documentation for TRW (for the New Mexico Department of Labor (NMDOL)), in preparation for Y2K compliance
• Worked with programmer’s and various team members to coordinate documentation
• Wrote Operations Procedures, Programmers Guide, System Acceptance Test Plan, and Disaster Recovery Procedures documentation
• Managed two technical writers; oversaw day-to-day operations and conducted daily status meetings due to quick turn-around time of project due dates
• As a contractor for Techsource Corporation, was a Documentation Specialist for Reference Laboratory Incorporated; prepared source documentation for billing and laboratory databases
• Project Leader for MPOWER Corporation; developed user support documentation, functional specifications, and an Installation Reference Guide for large software/hardware systems serving major healthcare providers; used Graphical User Interface (GUI)
• Developed software/hardware documentation for INTEL Corporation, specifically for the Client Server Operations Department
• For INTEL Corporation, documented problem areas and issues relating to software and hardware during migration from MS Windows 95 to Windows NT; created a database for the problem reports
• As a contractor working for Aerotek (The Maxim Group); wrote detailed user manuals for the Tandem, VAX, and UNIX operating systems for a large pharmaceutical company

1/94 – 4/96 Confidential Washington, DC metropolitan area

• Quality Assurance Manager for a consulting firm
• Provided technical writing and database testing
• Authored and revised Policies and Procedures, business plans, and corporate benefits plans, and provided database testing for the Federal Emergency Management Agency’s (FEMA) Super Fund Program Wrote software user manuals for Alpha and Beta Test Procedures for Cable and Wireless
• Supervised three analysts as a Technical Writer and Configuration Manager; supported approximately 25 clients; scheduled daily activities and status meetings with staff ensuring client satisfaction

4/92 – 9//93 Configuration Manager Confidential, Arlington, VA

• Set up Configuration Control Boards (CCBs), reviewed Engineering Change Proposals (ECPs), prepared meeting minutes, ensured the ECPs were ready for review, routed approved ECPs for appropriate signatures, and monitored ECP funding
• Documented Life-Cycle Maintenance Procedures for hardware and software components
• Developed a cross-training curriculum for analysts
• Designed and developed documentation for configuration management and logistics reports

9/87 – 10/91 Technical Writer, Confidential Arlington, VA

• Provided technical writing and quality assurance for several Department of Defense projects
• Responsible for contract pricing and ensuring final approval signatures were obtained for processing
• Worked with CM Military Standards, reviewed ECPs for CCBs ensuring compliance

7/85 – 9/87 Technical Writer, Confidential Falls Church, VA

• Provided technical writing for various government contracts
• Updated Military Specifications, wrote meeting minutes, status reports, Statements of Work, and provided quality assurance for all documentation within the department
• Program Manager as a subcontractor to IBM
• Reviewed technical program documentation written in FORTRAN for the Naval Air Development Center (NADC), ensuring the correct software code was incorporated into each document

Clearances Held: Department of Defense (S), Department of Energy (L), and Federal Aviation Administration (Public Trust Clearance)

Hardware Skills Software Skills

IBM – extensive expertise MS Office Suite (Access, PowerPoint Excel, Visio, Project)
UNIX – working knowledge SharePoint, Adobe Acrobat, FrameMaker, PageMaker
Tandem – working knowledge CorelDraw, FrontPage 98, Photo Finish, PhotoShop
VAX – working knowledge
Apple MAC