Systems Specialist Resume Baltimore, MD - Hire IT People

Objective

Credentialed, performance-driven IT Professional eager to contribute technical proficiencies and strategic solutions development skills toward supporting operations of a progressive organization.

EXPERIENCE

4/11-Present Hunt Valley, MD
Confidential
Deskside Engineer

Image desktops & laptops for deployment; Manage Tickets to meet SLA; Tracking IT work with Service Manger ticketing system; Troubleshoot Printers; provide back up to on-site Network Engineer; Assist with phone issues; Analyze and resolve issues with MS Office (2003 & 2007)

4/09-4/11 Baltimore, MD
Confidential
Junior Systems Specialist

Server support, including use of SQL Queries & maintaining/installing necessary updates (for Security); Create documents to use for End User Application Training and conduct training; Support applications including RIS/PACS, RADWORKS & McKesson (including QC-merging medical record numbers & deleting images), Ultra-RAD, BABE; Configure E-FILM Workstations for Radiologist & support them; Provide support for HRIS system including testing and implementation; CITRIX support for Doctors using remote signing; Assigning static IP addresses to workstations from Static IP Pool; Assign AE Titles to gateways; Testing configurations before deployment; Altiris ticketing and deployment; Experience Supporting Windows Server 2003, Windows Server 2008, Windows XP & Windows 7

6/08-4/09 Baltimore, MD
Confidential
Help Desk Support & PC Technician

Provide desktop support and troubleshooting for end users; Active Directory support (adding and removing new user & group accounts); Imaging PC’s, troubleshooting minor to mid-level network issues; track incidents via Altiris ticketing system, assist with image transfers, add network printers to local pc for non-administrator users; Tracking of issues via Altiris Ticketing System

5/03-5/08 Washington, DC
Confidential
Office Services Technician

LAN Support~ Assist with scheduled server tape backup tasks using Veritas Back-up Exec 10.0; Computer upgrades hardware and software; Computer imaging; Tracking of IT problems and solutions via IQ Track; Installing CD burners/drives, replacement of CPU power supply units, NIC installation and other PC Maintenance; Assigning Blackberry devices via Blackberry Manager (BES) including troubleshooting devices and running provisions; Adding/Removing Users and Host to and from the domain via Active Directory (Server 2003); Database Support; Installation of network printers (assigning static IP addresses from available pool), Respond to alert notifications received via ticketing software and close or elevate as needed; Resolve application issues with Word, Excel, Access & PowerPoint for end users; Move and relocate computer workstations; patch in phone drops; test network connection via ping and other network tools as needed

1/02-6/03
Confidential
Realtor

Contract Negotiations of Buying and Selling of Homes (Licensed Realtor)

5/00-5/03
Temporary with:
Confidential, Washington, DC
Confidential, Washington, DC

Responsibilities include high volume duplication; working in the mailroom sorting and delivering mail; filing; photocopying; and other duties as assigned.

6/98-5/01 Laurel, MD
Confidential
Barber

Cut men's/women's/children's hair; gave facials; arch eyebrows.

9/97-6/98 Beltsville, MD
Confidential
Inventory Clerk

Ordered supplies; maintained inventory; fulfilled work orders; prepared test kits; other duties as assigned.

10/96-6/97 Washington, DC
Confidential
Deposit Storage Clerk

Prepared and packaged materials for delivery to Copyright storage facility; scan and input information into LOC database regarding Copyright materials; other duties as assigned.

11/95-10/96 Beltsville, MD
Confidential
Data Entry Clerk/Scanner Operator

Entered data (7,500 per min); scanned documents into database; other duties as assigned.

5/94-10/95 Washington, MD
Confidential
Barber

Cut men's/women's/children's hair; gave facials; arch eyebrows; ordered supplies.

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Systems Specialist Resume

Baltimore, MD

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