PROFILE

• 20-year seasoned professional experienced in multiple industries and responsibilities including:
• Strategic planning
• Budget / fiscal preparation and tracking
• Daily operations management
• Corporate vendor agreement management
• End-to-end computer asset lifecycle management
• Staff Leadership & Development
• Project Management
• Logistics Management
• Network / Computer Infrastructure design

EMPLOYMENT

2006 - Present Confidential
Director, Information & Technology

Overall responsibility of national network infrastructure environment including client side desktop support, network connectivity, network servers and data centers, level 1 & 2 Help Desk support.

Key Achievements

• Consolidation of 4 independent companies into single corporate infrastructure
• National migration to virtualized network environment utilizing VMware ESX technologies
• Efficient management of 4500 client side desktops at a ratio of 450 desktops per support analyst
• Efficient management of 696 servers at a ratio of 99 servers per network engineer
• Centralized management of corporate workstations including remote re-imaging and software installations
• Migrate corporate WAN connectivity to unified MPLS network
• Configure and setup 18 branch expansion sites for full network production integration

2004 - 2006 Confidential
Director, Information & Technology

Overall responsibility of east coast operations created from the consolidation of Canon Business Solutions-Northeast, Inc. and Canon Business Solutions-Southeast, Inc. companies. Coordinate consolidation of independent I/T departments into a single functioning department supporting 2000+ end users and computers.

Key Achievements

• Migrate different network topologies into a single platform with centralized management
• Create Internal Help Desk operation providing end user support 12 x 5 for 22 locations
• Consolidate application development into single group
• Create virtualized environments for dual data centers
• Mange corporate desktop computers with complete end-to-end life cycle management
• Initiate full network management system utilizing Zenworks family of products

1998 – 2004 Confidential
Manager, Information & Technology

Overall responsibility for information & technology department across 4 regional locations including 400 corporate employees. During a 4 year time period beginning in 2000, managed an aggressive expansion of corporate offices at a rate of doubling the number of locations every year.

Key Achievements

• Implement computer configuration center to refurbish and build corporate standard workstations
• Institute network management solution to centrally manage corporate computer assets
• Manage internal application development for integration of AS400 G/L system

1996 – 1998 Confidential
Manager, System Support

Provide strategic direction for client support operations. Responsible for Help Desk operations including desk side support across 25 national locations.

Key Achievements

• 24 x 7 support cc:mail email system
• Design, test, and configure corporate desktop computing environment
• Manage daily Help Desk operations including troubleshooting and software installations
• Implement network management solutions for efficient remote support across enterprise

1988 – 1996 Confidential
Operations Manager

• Over an eight year period, held various positions within company including;
• Educational Director
• Provided technical assistance in the training of air cooled engine troubleshooting and failure analysis
• Traveled throughout region training independent businesses current technology available for the proper diagnosis and repair of Kohler & Tecumseh air cooled engines and transmissions
• Marketing Manager
• Utilizing Apple Macintosh platform, managed direct mail campaigns promoting brands such as Kohler engines, Tecumseh engines and transmissions, Homelite OEM parts, etc..
• Procurement
• Responsibilities included all local purchasing and receiving
• Operations Manager
• Overall responsibility of regional operations including shipping, receiving, procurement, customer support, and network technology
• Information & Technology Manager
• Responsible for remote support of corporate offices in Columbus Ohio, including sister companies located throughout the Columbus area

• Daily shipments of 2000+ parts orders outbound to local distributors and dealerships
• Design and implementation of Novell network between local and remote headquarter locations
• Remote management of corporate desktops through the use of remote control software

Hobbies

• Golf, Bowling, Carpentry, Electrical, Plumbing home improvements, Football tailgating

References

• Available on request

Major Accomplishments

Virtualization of corporate data centers

• Through the use of the VMWare ESX, consolidated all physical servers across enterprise to VMware clusters running all Wintel server functions in virtualized environments.
• Current configuration reduced total number of servers to 87 physical machines running a total of 696 virtualized network servers
• Reduce costs associated with physical devices
• Reduce costs associated with electrical and cooling costs
• Allows flexible testing environments for upgrades and configuration changes

Network Management Solutions

• Centrally manage all corporate desktop environments through the use of Microsoft SCCM
• Past experience includes Landesk and Novell Zenworks platforms
• Centrally distribute software requirements to all corporate computer assets
• No media made available to end user keeping software assets secure
• Provide remote control capabilities for support of end user problem resolution
• Provide remote re-imaging capabilities without need for local support staff
• Help Desk remotely reimages computer when determined necessary
• Saves on average $500 @ week in shipping charges to and from remote locations

Migration to Active Directory

• Traditionally, Canon America companies have run Novell eDirectory platform across most operating business units
• Canon Business Solutions has successfully migrated to a pure Microsoft environment within the past 12 months
• 67 locations across the country
• 4100 employees
• 4500 corporate desktops
• 696 corporate servers
• Migration completed without interruption to any end users
• Migration includes;
• Domain design and creation
• File server creation and deployment across 67 locations
• Data migration from Novell to Microsoft file servers
• Intelligent drive mapping to remain consistent with Novell drive letter assignments
• Migration from Novell Zenworks to Microsoft SCCM network management systems
• Migration from Novell Identity Management system to Microsoft Forefront Identity Management platform
• Annual cost savings of $404,000 with the elimination of Novell MLA agreement

Corporate License Agreements

• Successfully negotiated corporate level license agreements with all major vendors including;
• Novell
• Microsoft
• Adobe
• Quark
• Corel
• Dell
• HP
• VMWare
• Computer Associates
• Symantec
• Utilized Canon Business Solutions license volume to drive costs down for all Canon America companies providing all participating companies deep discount levels for all included products

Shared Services

• Successfully implemented shared services agreements with other Canon entities to utilize best options available for shared services across Canon America companies
• Email hosting and Network Operation alerts are two services successfully managed by corporate services with Canon Business Solutions independence still achieved
• Network Operations Center (NOC)
• Corporate provides 24x7 monitoring of network and notifies local staff of outages
• NOC manages vendor contact on behalf of local I/T staff
• Email
• Email functionality outsourced to Corporate parent allowing local I/T staff to focus efforts on daily network operations and critical issues
• Local I/T staff provide expertise to other Canon America entities through regular online meetings and conference calls
• Local network environment is largest single environment of all Canon America companies
• Regularly called upon to provide expertise in desktop management, network design, and application support pertaining to deployment strategies and troubleshooting