IT System Administration Resume

Objective: Build Relationships of Integrity thru Accomplishments of Professional IT Administration.

Education

Bachelors of Applied Science in Electronics Engineering Technology

Certifications

MCSE Microsoft Certified Systems Engineer with SMS 2.0
DELL PC & Server Certified
A+ Certified Service Technician

Professional Experience
IT System Administration

NT/2000 Network Domain Administrator, on Qwest\'s enterprising domain. Managed 20 of 500 Servers, spanning 14 States.
Attended and made contributions to team meetings of SMS 2.0\\1.2 acquisition.
Tested SMS 2.0 trial sites and formulated troubleshooting guidelines of package deliveries to varying Windows Platforms.
Monitored SMS packages, throughout the domain, which included monthly NAV updates & Sub-net changes that defined TCP/IP site boundaries.
Trouble shot Error Logs on Servers & Workstations remotely on package deliveries.
Performed Maintenance on SQL Databases of Primary and Central servers.
Ran Windows Scripting in the planning and implementation of Data limits/lock-downs to Group Servers, using Quota Advisor.
Migrated data, folder shares and folder permissions to higher performing servers
Analyzes Systems Performance via Performance Monitor of Event & Error Logs, graphical print outs, using remote admin tools
Managed disaster recovery issues on HP Proliant & Compaq servers
In the rotation of 24/7 on call
Managed Print Servers including, Driver and BIOS updates through Web-jet Admin. Permission printers off to defined groups
Scheduled, HW & SW, upgrades, maintenance and repairs with management
Managed Tape backups and Recovery via Backup Executive

Leadership

Point of Contact for Resolving Escalation’s between Clients, Managers and CE\'s.
Met weekly with Service Managers, on implementation of new processes and communicating changes out to the CE team
Served as the technical lead, to insights on analyzing problems with fellow Customer Engineers.
Delegated workload issues between CE\'s while monitoring productivity logs.
Developed and wrote departmental procedures for the configurations of all external storage devices for various types of computer systems including IBM, Macintoshes, SUN, DEC systems.
Made recommendations of HW & SW upgrades, according to vendor\'s specifications & client needs.
Organized & Prioritize Service calls while sustaining positive customer relations using strong communication and analytical skills.

Hardware and Software Support

Troubleshot and repaired Desktops, Laptops and Printers, in a DOS, OS/2 and Novell and Windows Enterprising environment
Configured Workstations’ and Printers for a TCP/IP, DNS and WINS environment.
Installing and configured RAS, tested connectivity for Secure ID communications
Troubleshot Client/Server applications such as MS Office 97/2000 suits, Visio, & Lotus Notes, and Internet connectivity, communications with RAS, Exceed & Rumba.
Provided hardware and software support for POS register systems, to Retail storeowners.
Configured various types of External Storage Devices, including Tape Drives, Optical Jukeboxes and Raid stacks.
Evaluated and troubleshot circuit boards.
Operated Oscilloscopes, Frequency Generators, Digital Logic Probes\' and Multi-meters.
Analyzed Schematics to locate and diagnose signals.

Employment History
Journeyman Carpenter – Confidential 8/2001 - Present�
Network Engineer/Systems Administrator�-�Confidential1998 - 5/2001
Field Service Representative – Confidential 12/1994 – 8/1998�
Help Desk Technician – Confidential (Denver, CO) 1/1993 – 12/1994�
Customer Engineer –Confidential (Boulder, CO) 9/1993 – 12/1993�
Lead Technician�–�Confidential�(Boulder, CO) 4/1992 – 9/1993�
Electronic Technician�–�Confidential�(Boulder, CO) 7/1991 –3/1992

Awards

Team Leadership Award, voted by coworkers at Siemens
Chosen by the Colorado Private Schools Association to receive a full scholarship, based on high academic achievements.

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