PROFILE

• A Microsoft Certified System Administrator (MCSA certification) and Microsoft Certified Professional(MCP certification) with Sound knowledge ofsoftware/hardware support functions, communication network planning, design, implementation, operations, troubleshooting & networking support with Data Networking experience in installation, configuration, maintenance and fault finding to packet level across LAN, WAN, Internet services.
• Having exposure across IT sector of 4.6 years & currently spearheading as System Administrator L1 with HP (Hewlett-Packard)
• Proficient in resolving issue regarding Desktops, laptops & Servers and Securing computers with MacAfee antivirus & Symantec
• Professional competencies in performing Installation, Upgrade, Configuration, and support of Hardware, Software, Peripherals and Network Devices in Windows environment
• A systematic, organized, hardworking and dedicated worker with an analytical bent of mind, determined to be a part of a growth-oriented organization.

CERTIFICATIONS
Microsoft Certified System Administrator (MCSA certification)
Microsoft Certified Professional (MCP certification)
Pursuing ITIL V3

PROFESSIONAL EXPERIENCE
Company Name : Confidential
Site : 3Hutchison Global Services
Duration : OCT 2011 to till date.
Designation : System Administrator L1

• Handling IBM Tivoli Endpoint Manager 8.1.551.0
• Handling EPO Server 4.5 & 4.0
• Handling Imaging Server AcronisSnapDeploy ManagementConsole(build3345)
• Patch Management
• Shutdown Activity
• Checking unauthorized Administrator access
• Taking Backup of EPO Database.
• Creating Software Deployment Task.
• Publish Admin Report Monthly.
• Maintaining Software Licensing.
• Resolution of call within SLA.
• Deploying released patches through IBM Tivoli Endpoint Manager.
• Supporting to FLS (First Line Support).
• Installing & upgrading latest software through management console.
• Providing Server support to the customer.
• Administration, Disk space management for all Servers.
• Troubleshooting all windows server / server level virus calls and server backup related calls which have been assigned to the server support team.
• Installation & configuration of Active Directory.
• Monitoring of Servers.
• Creation of users in Active Directory.
• Password reset and password unlock of users.
• Giving internet, common Drive folder Access to users.
• Installation of printers on print server.
• Taking care of Wireless network installation LAN installation, maintenance & Positioning and Sizing for the customer’s requirement
• Looking after the customer escalation and reaching up to the customer satisfaction.
• Configuration, Installation and Troubleshooting of Mail for exchange on Mobile devices.
• Handling the call logging CA Tool

PROFESSIONAL EXPERIENCE
Company Name : Confidential
Site : Kotak Mahindra Bank 
Duration : AUG, 2009 to OCT 2011.
Designation : IT Security

• Deployment of updates on server & Desktops across 1100 nodes all over Indian locations.
• Handling EPO Server 4.5 & 4.0
• Handling DLP Sever 9.2
• Handling Safe boot Server.
• Checking compliance on new systems installed with the help PM tool kit.
• Checking unauthorized Administrator access
• Checking unauthorized USB access
• Checking unauthorized Open Share.
• Software Deployment through LANDesk 8.8.
• Taking Backup of EPO Database.
• First level troubleshooting on windows server
• Resolution of call within SLA
• Maintain backup logs & verify completion of backups.
• Handling Virus related call & try to resolve the issue.
• Escalating unresolved virus issues to MacAfee helpdesk.
• Maintaining Super agent servers across the locations.
• Creating policy & task as per company policy
• Excluding critical files & processes from scanning
• Monitoring Virus attacks through console & taking appropriate actions.
• Installing & upgrading latest antivirus through management console
• Deploying released patches through server.
• Monitoring newly added machines in network & deploying antivirus
• Inform remote users immediately when a PC has been infected by a
• Virus and disinfection was not successful. Remove infected PC from
• Network.
• Maintaining Super Agent on High Bandwidth locations.
• Migrated from EPO4.0 to EPO4.5
• Performed Disaster Recovery of EPO 4.5 Server.
• Train and mentor Service Desk Engineers.
• Preparing Compliance report related to Admin/USB/Open Share reports

PROFESSIONAL EXPERIENCE
Company Name : ConfidentialCH
Site : Kotak Life Insurance 
Duration : AUG, 2007 till date.
Designation : 1) Antivirus Admin

• Deployment of updates on server & Desktops across 200 Branches all over Indian locations.
• Handling Virus related call & try to resolver the issue
• Handling EPO 4.0 & 4.5\DLP & Group Shield for Exchange
• Responsibility Monitor servers for availability & performance
• First level troubleshooting on windows server
• Resolution of call within SLA
• Maintain backup logs & verify completion of backups.
• Handling Virus related call & try to resolve the issue.
• Escalating unresolved virus issues to MacAfee helpdesk.
• Maintaining Super agent servers across the locations.
• Creating policy & task as per company policy
• Excluding critical files & processes from scanning
• Monitoring Virus attacks through console & taking appropriate actions.
• Installing & upgrading latest antivirus through management console
• Deploying released patches through server.
• Monitoring newly added machines in network & deploying antivirus
• Maintaining machines according to their appropriate groups.
• Helping remote engineer for troubleshooting & installation of antivirus.
• Inform remote users immediately when a PC has been infected by a
• Virus and disinfection was not successful. Remove infected PC from
• Network.
• Read virus warnings and follow relevant instructions posted by MacAfee
• on the MacAfee website
• Generating daily update & virus report.
• Maintaining Super Agent on High Bandwidth locations.
• Migrated from EPO4.0 to EPO4.5
• Train and mentor Service Desk Engineers.
• Preparing MIS Report.(Management Information Systems)

2.CUSTOMER SUPPORT ENGINEER

• Providing the technical support to the customer in computer hardware, troubleshooting.
• Handling of various types of ware packages installation & networking technologies.
• Updating patches, troubleshooting and helpdesk activities for day-to-day operation.
• Configuring, managing & securing resources (Users, Printers and Folders).
• Safeguarding and maintaining the LAN / WAN Network.
• Responsible for analyzing complex problems and providing effective solutions.
• Experience in planning, design, installation and configuration of networks, hardware / software installation, maintenance and troubleshooting, documentation, network user management and facilities management on multiple platforms, governed by communication protocols.
• Taking care of Wireless network installation LAN installation, maintenance & Positioning and Sizing for the customer’s requirement.
• Looking after the customer escalation and reaching up to the customer satisfaction.
• Resolve the escalation of customer complaint & if it is possible to arrange the hardware part for customer

EDUCATION & PROFESSIONAL DEVELOPMENT

T.Y. BCom 
HSCSSCDiploma in Computer (CCNA, MSCE, REDHAT, Hardware & Networking)Diploma in Computer Software (DTP, Tally, Microsoft Office, Internet, Photoshop)

TECHNICAL SKILLS

Hardware: Assembling, Maintenance, Trouble-shooting of computers as well as Installation of switches, Modems & Hubs and Basic Computers Electronics
Installation: Windows 98, Windows 2000 Professional, Windows 2000 Server, Windows 2000 Advance Servers Windows XP, Windows Vista, Windows 2003 /2008 Server etc., & other application software
Operating Systems: DOS, Windows XP/Vista/7, Windows 98, ME, NT, 2000 Server, Win 2003/2008 server Installation & Configuration of Mails Clients, Microsoft Outlook, Outlook Express etc
Installation of Antivirus Software and managing of Virus Removal & handling EPO 4.0/4.5, DLP, Group Shield, Safe Boot, IBM Tivoli Endpoint Manger 8.1.551.0, AcronisSnapDeploy, ManagementConsole(build3345), Installation of Safe boot, LANDesk, Recovery / Installation of Windows 98, 2000, 2003, 2008, Windows XP, Windows Vista, Windows 7, Outlook PST Repair,
Lotus Notes Basic, Network Printer Installation, GPO Editing, Creating Users, Sharing & Security.