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Glen Allen, VA

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CAREER GOAL: To obtain a position as a Help Desk/Desktop Support Technician, where I can grow and further my career by using my current skills, knowledge, and abilities, as well as to continue learning about new trends in the IT industry.

SOFTWARE & TECHNICAL EXPERIENCE

  • Windows 2003 Server, Windows 2008 Server, Novell NetWare
  • Active Directory
  • Microsoft Office Professional; Microsoft Project
  • HTML; Visual Basic
  • DeltekGCS Premier – Government Contract Systems Accounting Software
  • Track It! Help Desk Software; Remedy Magic Help Desk
  • Troubleshooting technical issues on computer and network
  • Install & Replace hardware components on desktops, laptops & servers

WORK EXPERIENCE

Confidential,GLEN ALLEN, VA May – July 2011
Contractor/Consultant

  • Worked at Circle Safety & Health Consultants, LLC in Glen Allen, VA on behalf of Sapphire in the position of Network Administrator.
  • Provided technical support for corporate employees
  • Troubleshoot hardware and software issues
  • Maintained and monitored company network resources, including servers, & SharePoint site.
  • Installed software and hardware on desktops & laptops

Confidential. WOODBRIDGE, VA 2009-Present
Part-Time IT Support Specialist

  • Provide Help Desk support to corporate employees, either over the phone, or in person
  • Provide Technical Support to corporate clients, when requested
  • Install hardware/software/printer drivers in accordance with Microsoft Windows systems
  • Troubleshoot and resolve printing, e-mail, and other software related issues
  • Replace hardware components on desktops/laptops
  • Perform upgrades to servers, workstations, & GCS Premier accounting system
  • Maintain Corporate Hardware and Software inventory
  • Recommend IT Purchases and improvements to corporate network infrastructure
Confidential,CULPEPER, VA 2007
Assistant Network Administrator
  • Created network and e-mail user accounts; maintaining passwords and providing technical support
  • Maintained inventory of all equipment
  • Maintained system security via Bess-Proxy internet filtering systems
  • Provided technical support to staff/students when needed
  • Installed Instructional Software on various school file servers

Confidential. WOODBRIDGE, VA 1999-2006
Computer Network Technician / Jr. Network Administrator

  • Provided technical support for both corporate users and clients
  • System Administrator for DELTEK System 1 & GCS Premier Project Accounting and Material Management system
  • Trained employees workstation, email and voice mail usage
  • Troubleshoot software and hardware issues
  • Inventory control of all hardware and software using help desk software. Generated quotes/requisitions for additional applications.
  • Provided backup support for US Nuclear Regulatory Commission’s (NRC) Telecommunications Service Center (TSC) which included inventory of new and current communications equipment.

Confidential. FALLS CHURCH, VA 1996 – 1999
Administrative Assistant/Accounting Clerk

  • Coordinate accounts payable duties including vendor payment and employee reimbursements
  • Responsible for distributing and receiving incoming timesheets and entering time into payroll system
  • Provided administrative support to Contracts Administrator and Human Resources Director
  • Managed inventory of office equipment, supplies, and communication devices (Pagers, Cell Phones)

EDUCATION

  • Bachelor of Science, Information Systems
  • Associate in Arts, Information Systems
  • Certificate - Accounting Clerk
  • Diploma – General Studies

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