OBJECTIVE
To obtain a systems administrator/engineer position which will allow me to leverage my hands-on technical systems engineering experience with a forward thinking company.

PROFESSIONAL EXPERIENCE

Confidential, Suitland MD 
Contractor: Raytheon, Suitland, MD 
Systems Administrator 
(Mar 2010 to Present)

• Performed daily, weekly, and monthly systems administration support operational activities at the NOAA NSOF datacenter.
• Responsible for created, modified, and removed JPSS CGS systems access accounts in both the Windows and AIX\UNIX environments
• Analyzed system logs and identifying potential issues with JPSS CGS servers and workstations.
• Integrated new JPSS technologies into existing NSOF data center environments.
• Performed as assigned routine audits of systems and software.
• Monitored and performing systems backups.
• Applying operating system updates, patches, and configuration changes as approved.
• Installing and configuring new hardware and software.
• Adding, removing, or updating user account information, resetting passwords, etc.
• Answering technical queries and dealt with user request.
• Responsibility for ensuring all systems security server settings is maintained.
• Responsibility for documenting the configuration of the system.
• As assigned troubleshoot any reported SA problems as a member of SA team .
• System performance tuning as required.
• Perform routine enterprise wide systems updated and patching activities as identified based on security impacts.
• Lead support systems engineer for COTS updates and roll-out
• Perform daily systems administration task as assigned which include Antivirus, Netbackup, EM, Tripwire, QRadar, NETMri)
• Active participant in the planning, development and sustainment activities where functional changes are being made to meet the associated systems administration requirements.
• Participated in JPSS System security meetings and working group sessions and reported the status of systems administration activities.

Confidential
Contractor: Robert Half Technologies, Washington D.C 
HelpDesk Technician 
(Jan 2010 to Mar 2010)

• Provided technical support, training and assistance to staff in various departments on existing personal computer hardware and software applications; answers staff questions in person, via phone, and via email on all supported applications.
• Instructed users in the use of equipment, software, and manuals. Identifies and escalates situations requiring urgent attention. Occasionally visit offices to provide in-time assistance in urgent situations.
• Responded to calls for assistance; captures and documents the details of an issue and troubleshooting steps taken in order to escalate the issue or document the identification and resolution; uses a ticketing system to track and route problems and requests and document solutions; works with Information Systems colleagues to research and document problem resolutions.
• Maintains system standards; loads and initializes PC software (operating system, networking software, applications software, etc.) tests PCs for correct network operations including access to printers, e-mail, and business applications; instructs users on use of the PC and its access to the network; may be required to unpack, verify contents, and configure new personal computers and setup personal computers based upon an existing client/server model.
• Participates in the preparation of procedure manuals and documentation for help desk use; conducts periodic user satisfaction surveys and tracks user problem trends; creates reports based on information provided from user surveys and trends; participates in the distribution of network related information to users to include information such as help desk procedures and network handbooks.
• Maintains accurate reports of malfunctions; provides referrals to Computer Network Technicians when problems occur which are beyond the proficiency of the Help Desk Technician; serves as liaison between County staff and the technology department to resolve issues; tracks the problem until it has been resolved.

Confidential
Desktop Support Consultant 
(Jan 2007 to Jan 2010)

• Assisted with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment and software within established standards and guidelines.
• Works with vendor support contacts to resolve technical problems with desktop computing equipment and software.
• Worked with Help Desk and Network Operations staff as appropriate to determine and resolve problems received from clients.
• Interacted with numerous computer platforms in a multi-layered client server environment.
• Ensured desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers, and administrative systems.
• Trained and orients staff on use of hardware and software.
• Recommended and / or performs upgrades on systems to ensure longevity.
• Worked with procurement staff to purchase hardware and software.
• Assesses functional needs to determine specifications for purchases.
• Ordered computer supplies.
• Assisted in maintaining LAN/WAN records and, as appropriate, telephone systems cable.

Confidential,Washington DC 
Contractor: Abbtech Staffing Services, Inc
Information Technology Specialist
(Jan 2006 to Jan 2007)

• Installing and configuring new hardware and software.
• Adding, removing, or updating user account information, resetting passwords, etc.
• Answering technical queries and dealt with user request.
• Responsibility for ensuring all systems security server settings is maintained.
• Responsibility for documenting the configuration of the system.
• As assigned troubleshoot any reported SA problems as a member of SA team.
• System performance tuning as required.
• Perform routine enterprise wide systems updated and patching activities as identified based on security impacts.
• Supported systems engineering with COTS updates and roll-out

Confidential
Contractor: 1st Choice Staffing
Helpdesk Support

• Assist students and staff with creating end user accounts, email accounts, directory passwords, and computer security including antivirus software. Help resolve hardware, software and operating system compatibility issues.

Confidential 
Letter Carrier

• Responsibilities included sorting and arranging mail for delivering and collection. Obtained receipts for registered, certified, and insured mail from patrons. Was registered as a college student from February 2002 to June 2003 to prepare for alternative career in Information Technology.

SKILLS

• Hardware: Dell, HP, IBM | Desktop and Laptop, BlackBerry
• Operating Systems: Windows 9x, NT 4.0, 2000, XP, Vista, Windows 7 and IBM AIX
• Software Applications: Microsoft Office 2007 suite: Word, Excel, Outlook, PowerPoint, Access, Publisher. As well as Acrobat, Remedy, LANDesk, Citrix, Symantec Anti-Virus and Backup Exec and Lotus Notes
• Network / Internet: Microsoft Exchange Server, TCP/IP, DNS, and DHCP, HTML, Telnet, FTP.

EDUCATION

• Associates Degree: Computer Networking
• CompTIA A+ Certified, 06/29/2004 Knowlogy Corporation
• CompTIA Network+ Certified, 02/21/2004 Knowlogy Corporation
• DMS Client Softskills - Certification - Dell Certified Systems Expert 2010
• Microsoft Windows 2000 Professional and Windows 2000 Server Certification Preparation courses, Knowlogy Corporation