IT Systems Administrator Resume Sharon Hill, PA - Hire IT People

Related Experience:

Confidential, December 2010 - November 2011
DNS Administrator

Provided support and troubleshooting for standard users for DNS and DHCP records and settings on one of the largest DNS systems in the world.
Performed audits for DNS and GSLB servers, maintained records for engineers.
Worked on several smaller projects including server updates for Red Hat servers.

Confidential, April 2010 - August 2010
IT Systems Administrator

Responsible for troubleshooting and repairing internal hardware and software issues for Windows XP, Vista, 7, Office 2007.
Managed Exchange server and data servers, Active Directory, Windows Server 2003, Virtual Servers, WSUS, backups, phone systems and network, helped set up Spiceworks software.
Researched technology and prepared recommendations for upper management. Researched company-wide update strategy for Windows 7 and Office 2010, decided against it and saved the company $225,000 on upgrade costs.

Confidential, May 2009 - January 2010
Technical Support / Systems Engineer

Position consisted of generally 70% Systems Engineer, 30% Technical Support.
Performed all internal hardware and software technical support for corporate office consisting of Windows Vista and Mac computers, Office 2007, as well as Blackberry phones. Performed administration tasks with all office systems.
Communicated with developers on all issues, performed technical advisory role for corporate leaders, and wrote SQL scripts to generate reports for every department and handled important data.

Confidential, October 2008 - March 2009
Technical Assistance Coordinator

Provisioned hardware for installation technicians and performed support for VOIP issues on the back end, worked with server systems and routers and network equipment.
Handled technical calls from technicians on-location and from customers and customer service representatives.
Monitored and reported network outages to on-call technicians and managers.

Confidential, March 2007 - September 2008
Technical Support Representative

Position included Quality Assurance and debugging/database recovery duties.
Became proficient with Access 2007 and Windows Vista to perform beta testing and to find solutions to major customer problems.
Handled novice level and expert level tech support calls.

Confidential, July 2005 - September 2006
Customer Technical Support Representative

Handled AOL and Monster.com customer concerns with a helpful and positive attitude.
Worked within Citrix as end user.
Worked well with the advanced tools available to me, and added in new solutions.

Education:

Computer Networks Engineering Technologist Diploma
Computer Networks Technician Diploma

Program is OACETT and CTAB Accredited.
Over 1000 hours of individual, practical lab completed.

Certifications:

CompTIA A+ Certification September 2010
Exams completed September 16, 2010.

Technical Skills & Knowledge:

Experience working with HTTP, FTP, FTPS, HTTPS, SSL.
Extensive work in C++ Programming language, Visual Basic, SQL scripting, Perl, HTML, web design, CGI, Turing, XML, WAP, Java.
Worked providing internal hardware and software technical support, as well as network administration for a small company network of 25 users, with 30 remote users with Windows Server 2003, Spiceworks, Server management software similar to SCCM.
I have made several of my own games in Turing, C++ and Visual Basic, which gave me in depth knowledge of the methods behind programming, debugging, and syntax errors.
Experienced in Linux, Mac OS, Windows NT, 2000, 2003, Novell Networking, HTTP, FTP, SSL, MSI software.
Worked extensively with Windows 98, ME, XP, Vista, 7, Microsoft Office, Access.
Acquired soldering skills, introduced to complex circuits, studied embedded systems, worked with hardware components of computers and electronic tools.
Call Center experience, much experience in troubleshooting in person and over the phone, as well as some QA experience and beta testing software within the company.
Experience setting up Audio/Visual equipment such as projectors, TVs, laptops, etc.
Experience setting up and providing support for Blackberry phones, Android phones and other smart phones.
Experience with WLAN, LAN, 802.11 a,b,g and n technologies. Experience with fiber optics and standard wired technologies and protocols.

Other Work Experience:

Confidential, December 2004 - June 2005
Customer Representative
Confidential, August 2004 - October 2004
Customer Technical Support Representative for Toshiba products.

References Available Upon Request.

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It Systems Administrator Resume

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