Sr. Network Support Engineer Resume

TECHNICAL SKILLS:

Troubleshooting Adv TCP/IP Network Hardware: CISCO WORKS NAT/PAT RIP/EIGRP/OSPF CODEC / CUCM TIER 1 2 3 CIDR / VLSM WIMAX 802.11 A G B POLYCOM/TANBERG SHOW / DEBUG CMD TFTP / VLAN BGP/VRF ITU/ANSI CABLING PACKET TRACER SUBNETMASKING STP / MPLS SIP /VOIP PHONES/H323 TRACE/ TTL TCP/ICMP ACCESS - LIST ATM frf.5/8 SONET CISCO/ROUTERS/SWITCHES

WORK EXPERIENCE:

Confidential

Sr. Network Support Engineer

Responsibilities:

Duties consisted (24/7 NOC Monitor Remedy and Vizgem Polling Ticket system for outages and Priority tickets, Answer Call Queue, Troubleshoot / configure LAN (PER CER BGP VRF codec-IP phone-Plasma-SIP/H323,ACU-Doc Cam-CUCM-CTMS-TPS- HDMI & cabling)
Cypress Communication / Insight Global Data TAC/NOC Support: layer 2/3 trouble tickets for data /phone outages T1 and Metro E connections & SIP QOS. Monitor and Troubleshoot (Cisco Works) alarms from CPE to Demark & Administer Web server X MX A records /DNS. Loop circuits / open trouble tickets with Handoff Carrier.

Confidential

Network Tech

Responsibilities:

Replace out of commission Cisco 2950, 3748 and 4003 switches with 3750 and 6506e sup 32 and 720 series switches and Router. Upgrade Cat OS software to IOS. Test Configuration for compliance, deploy, Rack and patch new hardware. Troubleshoot MPLS issues post install through Cisco Works.

Confidential

IT Trainer

Responsibilities:

Train and support Techs on installation of High Speed Data/ Wireless 80211b/g. Troubleshooting tier 1 and 2 Frame-Relay & Cable Class B and C OSPF networks (TCP/IP, DHCP VPN/DNS/FECN/LAPF/Hello and Dead timers / Trace TTL / Ping ICMP tools.)

Confidential

IT Instructor

Responsibilities:

Taught MS Office (Excel, Word, PowerPoint, Outlook, and Access.) Duties were to Support /Administer 1st and 2nd floor (300 plus users). I configured TCP/IP and Active Directory.

We provide IT Staff Augmentation Services!

We'd love your feedback!

Resume Categories

Client Services

Job Seekers

Visa Sponsorship