PROFESSIONAL SUMMARY:

• 15 years IT experience. A professional who works with little or no supervision. Self - Starter. Top Troubleshooter. Detail-Oriented. Bachelor’s Degree. Willing to relocate.
• Microsoft System Center Configuration Manager (SCCM) Admin
• Microsoft Deployment Tool (MDT) Architect
• POS Embedded Image Engineer / OS Image Engineer
• Microsoft Printer Server Architect
• Civilian Microsoft Exchange Engineer (USAF)
• Good Mobile Server Administrator
• BlackBerry Server Administrator

TECHNICAL SKILLS:

Technology and Tools: Agile Environment Process Automation/Improvement Printer Migration Architect Project Lead Complete Project Documentation Microsoft Exchange 2003, 2007, 2010, 2013 Microsoft Server 2008R2 and 2012R2, 2016 Microsoft Deployment Tool Architect WSUS 3.0 SP2 and WSUS 6.2 Windows XP, 7, 8, 8.1, 10 Windows Embedded POSReady 7 Windows Embedded POSReady 2009 Microsoft Office 2010/2013/2016/365 Microsoft Language Packs Microsoft Visio Pro 2010/2013 Microsoft Project Pro 2010 SCCM 2012R2 (1806) build Good Mobile Server Admin BlackBerry Server 5.0 Admin Install Lync 2010 Install Active Directory Install DNS Role Install DHCP Role Install CA Role Install and configure WSUS ConnectWise Cisco VPN support Cisco Call Center Heat, Remedy 10, ServiceNow, TeamViewer IronKey Encrypted USB support Lotus Notes/iNotes LabTech LogMeIn PowerShell Payment Card Industry Data Security (PCI) McAfee Anti - Virus McAfee Endpoint Encryption Tanium Quantum Drives RSA Security Tokens Riverbed client-side support SolarWinds SVN Repository VMware WorkStation 10/11 VMware VSphere ESXi 5.1 WIN PE 3.0/3.1/5.0 WireShark Hardware/Driver testing Manual Image Creation DISM /ImageX/GimageX 2.0 Diskpart Sysprep FitNet Remote Tool Bit9 - (Carbon Black) Putty WebEx

PROFESSIONAL EXPERIENCE:

Confidential - Cincinnati OH

Image Engineer / SCCM Engineer/Quantum Tape Backup Specialist

Responsibilities:

• SCCM Packaging and Windows Updates were transitioned offshore (India). The current image was updated to Windows 10 1803. Dell developed a Task Sequence and the Kao image, with BitLocker Encryption, was deployed to four worldwide Dell Factory Distribution Points. There, the Windows 10 image was applied directly to Kao laptops before they were shipped.
• Assisted Dell and Wipro SCCM Engineers with troubleshooting the Dell China Factory Task Sequence. This Task Sequence worked successfully in the US and Europe but failed in China. During this time, I came up with several possible solutions.
• Attended Skype/WebEx calls in the middle of the night with China as required.
• Verified the root cause of SCCM Clients not communicating with the SCCM Server
• Acts as Liaison between the Local Management and Wipro.
• Interviews Desktop Engineer new hires.
• Was the sole After-Hours On Call - Covered 2 emergency plant issues
• Provides Tier 3 support
• Active Directory access
• SolarWinds access
• Set up OneDrive for Business
• Windows Server 2016/2012 R2
• Windows 10 1803
• SCCM 2012 R2 Current Build - (1806)
• MDT 2013 Update 1
• Quantum Scalar i80 Tape Backup - (Commvault)
• ServiceNow Ticketing System
• LogMein Remote Access
• SCCM RemoteViewer
• Skype for Business
• WebEx

Confidential - Rogers AR

POS Image Engineer / MDT Deployment Share Architect

Responsibilities:

• Builds WIM indexed POS images for Wal-Mart Self-Checkout. (England/US/Japan)
• Builds MDT Task Sequences using .cmd, .bat, .vbs, .ps1, .exe, and .msi
• Was the sole POS Image Engineer for England (ASDA Supermarkets) - Windows Embedded POSReady 7
• Was the sole POS Image Engineer for Japan (Seiyu) - POSReady 2009 Embedded developed in Japanese
• Tests POS images in a lab environment on actual hardware.
• Updates images, tests new packages in an Scrum / Agile / PCI environment
• As the MDT Architect, selected and developed an MDT 2012 Deployment Share to automate the build process.
• Sent to Leeds England for POS Rollout Support because I was the sole Image Developer
• Assisted in two global remote rollouts upgrading the POS Operating Systems. (90,000+ Checkout Lanes)
• Worked as an Adjunct with the Engineering Team solving issues and performing QA.
• Assists with Tier 3 support
• Installed BixFix Client
• McAfee VirusScan Enterprise
• McAfee Tanium
• FitNet
• Bit9

Confidential - IL

Civilian Exchange Messaging Engineer

Responsibilities:

• Second Tier Exchange Technical Support - Scott AFB IL
• Monitors USAF Exchange environment.
• Balances databases.
• Patches servers.
• Uses existing PowerShell scripts that automate processes.
• Generates shift reports.
• Works a centralized ticket queue using Remedy.
• Recovers and tracks e-mails.
• Migrates User Accounts between servers.
• Responds to specialize requests/highest priority requests.
• BlackBerry 5.0 Server Admin
• As a Good Mobile Server Admin supports iPhone and iPad account creations/activations.
• Over 100,000 Users.
• Secret Clearance.

Confidential - St Louis MO

Print Server Architect/Print Server Migration

Responsibilities:

• Performed the migration of 86 VMware Microsoft Server 2003R2 Print Servers with over2100 print queues to Microsoft Server 2008R2.
• Sole resource in an Agile environment with 8000 users.
• All changes had to be approved through a Change Management Process.
• Created and instituted planned redundancy where there was none.
• Organized printers from their ad hoc state.
• Configured servers with Print Manager Role and LPD and Internet Printing Services.
• Configured firewall to allow printer sharing.
• Created one interface to monitor all print servers simultaneously.
• Redistributed existing printers to balance servers better.
• Vetted printers/removed dead printers.
• Extensive use of universal print drivers.
• Migrated HP, Xerox, Canon, Océ, Kip, Brother, Lexmark and Zebra printers.
• Created process documentation and user documentation.
• Solved several technical printer issues the Printer Team could not solve.
• Completed migration ahead of time and under budget.

Confidential -The Woodlands TX

Operations Engineer

Responsibilities:

• Sole Nightshift Operations Engineer with overwatch of 44 companies with 2500 + computersand over 100 Windows and Unix servers. 70% of the servers were virtualized using VMware.Using ConnectWise, LabTech and SolarWinds, the Operations Engineer is the single point of contactfor users on the full spectrum of IT issues.
• Answers calls and e-mails for support, connecting to users remotely using TeamViewer, RDP, LogMeinand LabTech clients.
• Updates / patches /restarts servers per Change Management
• Assists Imaging department with overflow
• Produced requested Active Directory reports
• Troubleshoots basic network issues and contacts ISPs when necessary
• Starts/stops server services
• Adds hard drive space to VMware servers
• Cleans off temporary files manually and by using scripts
• Creates/activates BlackBerry Accounts using Blackberry Server 5.0
• Resets BlackBerry passwords / AD Passwords
• Cisco VPN/ Shrew VPN support
• Supports RSA soft tokens
• Microsoft Office 365 Support
• Creates and populates new Distribution Groups in Exchange
• Adds/Removes users from Active Directory/Exchange/SBS
• Creates Contacts in Microsoft Exchange
• Removes users using Microsoft Exchange
• Sets up e-mail forwarding using Microsoft Exchange
• Handles exceptions to e-mail delivery size constraints
• Updates user Global Address book profiles
• Updates users OUs
• Updates Users Managers
• Adds printers to print servers. Troubleshoots printer issues
• Worldwide remote new computer setup

Confidential - Houston TX

MDT Systems Engineer

Responsibilities:

• Populated a virtual MDT 2012 Deployment Test Share with driver sets for 70+ different HP computer models testing all possible hardware configurations.
• Separate driver sets were created then updated monthly for Win XP 32 bit, Win7 32 bit, Win7 64 bit, and Win 8 64 bit.
• Verifies driver sets by creating MDT 2012 Deployment Task Sequences with standard HP applications, booting the hardware to WinPE, which deploys a zero-touch image (ZTI) from the server to the actual hardware.
• Creates/tests ISO deployment images for manual deployment.
• Adds/updates/deploys/tests all standard HP applications within MDT.
• Reconfigures test hardware by adding and subtracting components. Some hardware models have up to nine configurations.
• Attends teleconferences with HP engineers three times a week as a subject matter expert on MDT driver sets.
• Created the 75 page full documentation on driver set creation for the HP MDT deployment project.
• The MDT Team received Q4 FY12 HP Star for reducing cross-platform project turn-around time by 57%.

Confidential - Houston TX

Desktop Engineer - Spherion Contractor

Responsibilities:

• Answers emails creating tickets for them. Verifies ticket closure.
• Resolves up to 40 calls per day while maintaining the highest ever customer service surveys. Works nights, holidays and weekends.
• Supports special projects. Performed on-call duties.
• First contact resolution over 90%. Volunteered to man the backup site during Hurricane Ike. Still completed assigned Christmas holiday/ New Year’s shift assignments after leaving for HP.
• Lotus Notes/iNotes 6.5/8.5 client installation/support
• Microsoft Office 2003/2007 installation/support
• BlackBerry configuration and support
• Riverbed support
• Cisco VPN support
• Cisco Call Center
• McAfee Anti-Virus support
• McAfee EndPoint Encryption/Data Loss Prevention support
• IronKey USB support
• RSA Security Key Token shipping, activation and resynchronization
• Software installation via Microsoft System Center Manager (SCOM/SCCM 2010)
• Network Printer/Drive mapping.
• Joining/Rejoining computers to the Confidential domain
• Network/Wireless/Site connectivity issues
• Windows XP and Windows 7 operating system issues
• Reset of over 25 passwords types
• Supports 12 virtual desktops connected to India programming team by VPN tunnel.
• Backs up and changes out Unix and Windows server tape cartridges
• Restarts services/reboots servers
• Generates 4 standard daily reports using Crystal Reports
• Upgraded form letters
• Wrote Knowledge Base articles
• Improved procedures
• Suggests improvements to current image

Confidential - Houston TX

Asset Management Technician

Responsibilities:

• Using Ghost Server, maintains images of over 20 types of Dell computers.
• Updates and uploads new images weekly after Sysprep to the Ghost Server.
• Updates PXE Boot files
• Enabled PXE Booting of computers with up to 4 GB of RAM, a 400% increase.
• Dropped Imaging times by 25%. Complete image time for OS, MS Office and updates was 6 minutes
• Basic Troubleshooting of Windows 2000 Advanced Server - (Ghost Server)
• Using the Remedy Ticketing System, responds to requests for computers.
• Processed, repaired, reimaged and deployed 247 used computers in 2007.
• Runs Dell Diagnostic Utilities
• Upgrades BIOS
• Orders and replaces Dell warrantied parts as necessary.
• Reimaged and deployed 535 new Dell D620 laptops
• Using Active Directory, added laptops to one of four different domains.
• Added users as local administrators.
• Registers asset to user in Radia
• Insures all security patches and Radia updates are current.
• Cleared 6 month backlog of disposal reports.
• Completed Site Asset Audit
• Rewrote procedures / Revamped forms
• Created specialized Remedy database reports.
• Properly disposed of end-of - life assets.
• Vetted Personal ID before issuing Network IDs

Confidential

ITT Technical Institute

Responsibilities:

• Wrote documentation.
• Tested code.
• Wrote a white paper outlining the program sequence.

Systems Administrator

Confidential

Responsibilities:

• Assisted with advanced network and server support
• Created a domain out of 5 workgroups
• Installed network and workgroup printers
• Installed and updated new computers
• Upgraded existing computers to Win XP
• Installed Norton anti-virus software.
• Assisted in purchasing decisions.
• Cleared an issue where the Windows 2003 Server brought down the network.
• Cleared an issue where the router failed to bring the network back up after a brown out.
• Created an internship at ITT where an ITT student now handles everyday support needs.