SUMMARY:

• Deliver Business Friendly Solutions & Roadmaps
• Telecom / IT industry engineering specialist who supports and delivers solutions for 500+ government and enterprise clients in telecom, financial, health, hospitality, and real estate. Work with 10+ multinational solutions vendors and tier 1 and 2 service providers. Envision technology’s potential in transforming lives and experiences and how important it is for businesses to stay relatable and innovative.
• Lead with a transparent and consultative approach and comfortable working with audience from different technical backgrounds and industry verticals. Define product strategy and business direction.
• Risk Assessment | Requirement Gathering | Solutions Design | Future Proofing & Scaling
• Relationship Building | Vendor Management | Product Development | Crisis Management
• Sales Team Support | Software Development
• Built and maintained client confidence with the organization, acting as subject matter expert and advocate.
• Helped sales achieve targets with technical best practices in technology and managed service solutions focused on mobility and IoT.
• Managed product development of national wireless IP solutions (WIPS) portfolio, in functionality, feature set and expanding capacities concerning IPv4 and enabling IPv6.
• Worked with product, core, and operation teams, defining IoT connectivity portfolio and features set.
• Improvised and led automation development roadmap for Ontario wireless engagements, leveraging internal ERP / SFDC teams to apply process changes.
• Developed wireless qualification engagement process to qualify client’s technical needs and use - case, giving early visibility and preparation for systems engineers.
• Leveraged wide Technical exposure to different technologies and trends, including VoIP, video conferencing, virtualization, cloud, security, access and surveillance systems, VSAT, disaster recovery and backup, video streaming, wireless services (LAN/WAN), Last Mile terminations, and software development.
• Led 2-way consultancy sessions to current and prospective government and enterprise clients, determining and verifying roadmaps paving the way to client approval.
• Performed value engineered approach, maximizing current infrastructure investment capabilities, exploiting current technologies, and exploring value in new ones, leading to client appreciation.
• Established and maintained good professional relations with internal and external stakeholders, translating into business continuity.
• Knowledge-transfered and briefed specific project stakeholders based on RACI Chart (responsibility assignment matrix), resulting in smooth installation, operation, and post-sales support.
• Enhanced pro-activity key performance indicator (KPI) for network operations control (NOC) by 80%.
• Improved fault handling system by implementing innovative initiatives, optimizing service quality response from 7 to 3 days.
• Owned idea and leadership, linking the billing system to SMS gateway, to broadcast fault case number, and status to different stakeholders.
• Received “Outstanding Employee” trophy for outstanding performance.

PROFESSIONAL EXPERIENCE:

Confidential

Mobility / IoT Customer Systems Engineering Specialist

Responsibilities:

• Tailored solutions for Ontario’s mid-market, enterprise, and government, specific to use-case and roadmap, leveraging standard solutions and custom.
• Led team’s weekly whiteboarding tech discussions and overviewed opportunities for team engagements.
• Provided ongoing and sessions for other business units and stakeholders.
• Communicated and simplified concepts and technology solutions in:
• Internet of Things and Internet of Everything (IoT and IoE).
• Mobile device management / enterprise mobility management (MDM / EMM).
• SaaS, IaaS and PaaS cloud services.
• SD-WAN (Software Defined Wide Area Network).
• NFV (Network Function Virtualization).

Confidential

Product Development - Wireless IP Solutions

Responsibilities:

• Managed connectivity products, including functions and feature sets, capacity, onboarding process, and custom changes for special engagements.
• Tested and enabled IPv6 successfully, marking TELUS Mobility IPv6 ready.
• Acquired and recycled valuable public IPv4 pools to be repurposed and used by WIPS and IoT portfolios.

Confidential

Customer Systems Engineering Specialist / Solutions Architect

Responsibilities:

• Participated in key design decisions and reviewed critical design specifications for completeness, accuracy, and adherence to technical vision and roadmaps created.
• Attended technology partner’s seminars and presentation updates related to wireless and mobile technology, including Sierra Wireless, Cypress Solutions, Micorhard Systems, Samsung, and Apple.
• Participated and influenced decisions and strategy for official communication plan with internal stakeholders to convey communications to clients about the shutdown of EVDO and CDMA networks and moving to 4G HSPA or LTE.

Confidential

Owner and Consultant

Responsibilities:

• Future proofed client’s technical solutions, meeting future business objectives.
• Prepared and responded to RFPs and tenders for government and private sector, on time, professionally and helping win business.
• Invited new vendors to present solutions and offerings, learning and potentially expanding services portfolio.
• Conducted in-house staff and orientation, showcasing new trends, technologies and services.
• Worked with solution vendors, including Cisco, Meraki, Huawei, Alcatel Lucent, Juniper, F5, Fortinet, Blue Coat, Viewcast, Real Networks, Zhone, Zyxel, RAD, Peplink, Iron Mountain, and Polycom, providing broader understanding and room in designing innovative solutions.
• Performed proof of concepts demo evaluation for routers, load balancers, firewalls, unified threat management, switches, unified communications VoIP, packet shapers, cash engines/proxy servers, IP broadcast encoders, IPTV STBs, and network monitoring software.
• Briefed field implementations teams as well as participating vendors about the solution when winning a request for proposal (RFP).

Confidential

Network Implementations Engineer

Responsibilities:

• Coordinated and prioritized tasks with sales and network planning departments for implementations and network expansions.
• Led other team members for large or time-sensitive implementations.
• Conducted site surveys, and reported findings to related stakeholders.
• Proposed modifications to sales requests based on current client’s infrastructure and future requirements.
• Involved in establishing and installing the following (using technologies / HW from).
• Corporate ISDN PRI services (Ericsson, Siemens, Ascom NTE / LTE).
• Access Servers (Cisco, Thomson, Alcatel).
• Wi-Fi networks (Aruba, Thomson, Netgear, Linksys). xDSL DSLAMs. (Alcatel Lucent, Cisco).
• ATM, IPLC and MPLS networks (Alcatel Mainstreet ATM platform, Cisco MPLS).
• Fiber SDH / SONET and GPON terminations (Cisco, RAD, Pandatel, Planet, Thomson Alcatel).
• Telco PoP (Points of Presence), and Co-Location expansions.

Confidential

Network Operations Controller

Responsibilities:

• Supported and monitored networks of VVIP and overseas clients/partners.
• Monitored overall core network, reporting incidents, and escalating when necessary.
• Assigned tasks to other teams and departments while monitoring KPI for the task assigned.
• Provided feasible solutions for repetitive incidents and suggested preventive measures.

Confidential

Technical Help Desk Agent

Responsibilities:

• Handled client issues and scheduled work orders to various department staff for smooth operations during shifts.