OBJECTIVE:

• Seeking an opportunity in a progressive Pre & Post sales/Production state of the art cutting edge environment. I am interested in a Top - Tier firm that covers a combination UC / UCCE Network Security. The type of work experience That I possess involves UC, UCCE, Security, financial and medical systems within Unified Communication Network Enterprise Environments.

SUMMARY:

• Over 10 years of Project Management and deputy project management of design & implementation projects involving Juniper/Checkpoint/Cisco firewalls (ASA, PIX, Checkpoint, Raptor ) & Cisco ICM / CVP / IPCC / CUCM voice contact center solutions
• Over 12 years of lead engineering Project Management Pre/Post Sales designing/implementing/managing & Troubleshooting Cisco ICM / CVP / IPCC / CUCM voice contact center solutions
• Repliweb deployment and management
• Jtapi module configurations involving, Call Connect, terminal connection, Threaded callback, Terminal address restrictions, special joins, 3rd party monitoring,
• Jabber implementations and support/trouble-shooting
• SME Cluster DIAL plan augmentations, designs and implementations
• Configuration of Cisco ASA 5580. 5540 baseline with policy modifications and updates
• Avaya element mgr, System HA mechanism, VM anaylisis
• Cuci/Ms Lync agent and desktop call center implementations .
• Configure Secure FW platforms (Cisco) ASA/PIX and Juniper Confidential Appliance 5200 & 5400
• Implementations covered Security and support of Legacy OS platforms, ESM (model analysis structure), Open VMS, HP-UX, Sun Solaris, NT/Win 2008 /XP and SAN implementations in dynamic & heterogeneous environments. Such as (CMTS) Cable OS Docsis UBR platform (Upstream/Downstream) layered products AD, Wins and mail applications Mgmt, Lotus Notes and MS Exchange and WINS, DDNS and DNS were also a part of components.
• Conversion F5 to Cisco GLSB.
• Engineer Server implementations involved 2x and 2x2, SQL migrations from 6.5 to 7 to 2000, Client engineer liaison (SME), project Initiation, Project Documentation, Report customization & management, Project Operational, Administration, project closure and acceptance. My depth of knowledge also involves Unicenter, Tibco Enterprise, Firewall design (Checkpoint, Pix and Raptor), IVR Development CTI, ICM / CVP, Network Security, Voice/Video, QoS, Multicast and Ipsec on Cisco and System Admin procedures on HP-UX 11 and Solaris 8 platforms.
• Experience also involves Post Sales switch reengineering and Imaging with involved design of wide area networks solutions. OS platforms consisted of user community migrations ranging from node setups from NT 4.0 to WIN with active directory services NTFS, DHCP, WINS, DNS and NET-IQ implementations. Asset and service manager implementations involved Service Desk modules NPO, ANO and NSM e-management, baseline implementations and Process se
• UC Architecture designs which involved HLD’s and LLD’s as well as RUN guides and Deployment guides

TECHNICAL SKILLS:

Networking & Routing PROTOCOLS & POLICIES: RIP v.1-2, SIP, IMS, MGCP, IGRP, EIGRP, OSPF, ISIS( EGP/BGP4), IP/IPX, Frame, OSPF, VRRP,FTP, SMTP, Relay, IPSec, VoIP, T1T3, ISDN, RADIUS,HP-VMM & Insight manager, MPLS,MVPN with RPR+ Redundancy modes,, ATM, CHAP, CSMA, HSRP, HTTP, SMTP, SNA,SIP, LDAP, ARP, RARPFTP, NETBIOS, IPX, UDP, LINK STATE, SSL,V.34, X.25, X.400, ADSL, DSL, PROXY ARP, RAS, Token Ring, Ethernet, Fast Etherrnet, FDDI, ADSL, DSL, B-ISDN, PPTP, VPN, STATEFUL/STATELESS load Balancing, VPN 3000, Ras ( multi vendor),Wireless AP.LDP/TDP, Priority Queuing

Lotus Notes/Domino 45: Unified,MS Exchange 5.5 - 2010 Crystal Reports, Great Plains, CuciLync, MsLync, MS-OFFICE 2000,XP, Essbase, SQL Server 6-7, Netshield, Crystal Reports, Comp Assoc SDO/AMO, VB 4 - 6,Development (Perl, CGI, JAVA, J-script, HTML 3 XML, ApplixiTM1, Visual J++), Word & Excel XP ACCES,VBA Macros, AutoCAD 14/2k, Rhumba, Attachmate, Laps, Win/Shell Scripting, AWK, BASH Oracle 8-9i, Tibco Aent/AP/Aex, Informix, Perl, OUTLOOK, vbscript, VBS, Kixtart, ASP, MTS, DocsisNETWORK TRANSPOET CIRCUIT TELEMETRY: -: T / DS3/ CABLE

Solaris 8,9,10,CA: SSO,CA-Identity MGR,CA Site Minder, CNR 6.22, BACC Junos,IPCC/ICM / CVP 5,7,Netscreen,NSM,HP-UX (Nis/Nis+) Win Adv Server 2x - 08, NOVELL NETWARE 3.12 4.0 4.1, 3COM, BANYAN, DECNET,PIX, CheckPoint, VMS 4.77 - 5.5, UNIX, TCP-IP, Open VMS, JESII, MIM, DEC PATHWORKS - PCSA, Cisco IOS, Sun Os/Solaris, AIX, One Vision, TBS, Sonet. Win 2008/XP, NT 4, SS7, Win 98/95, IIS, ASP, SNA Server HP-UX-11, Nokia platforms, CallManager/Cisco Unified Communication, Mgr(Lotus/Microsoft) ver 3.5, 4, 4.1, 5.0-1, 6.1, 7.0,7.1NAS / SAN: Control Center architecture and Mgmt, Symmetric, Power Path, Celerra, Netwin, Clarion, Advance Fibre Channel, IP-Sans, Brocade & Mcdata Architectural implementation and mgmt, Multi Tiered Storage design and implementation, Information life cycle, Snap View, Mirror View.

Transmission Medium: Shielded/unshielded Twisted pair, Coax, Optical FiberInternet Platforms: IIS4-5, Internet Host Server, MS-Site server, Commerce Server, Web app server, Internet/Intranet App servers, dcom, COM,Websphere.

Set: Top Box Vendors & Music on hold/Overhead (MOH)- HP-Compaq, Motorola,Valcom 9964, 2001a,2001,TBB-1,ST-TC1,MUZAK,VP 1124/325, Cisco Wireless APTools/Applications: Cisco Unified Communication Mgr v7.1,v6.1, AES( Avaya Enablement Server), Cisco CallManager,CallManager Express,Conference Bridge, CPA Cisco Personal Assistant, Verint 360, Blue Pumpkin, Witness,ITEM Microsoft Operations Manager,Premier CAD 6.8, ICM / CVP (Intelligent Contact Management) 4x 5x, BACC v2.5 - v2.6, PIM, CNR 6.x, Peripheral Gateway mgr,GSLB, ACNS, CACHE Eng CLI mgmt, MIB mgmt, SSL Service Module cfg mods/upgrades, CNR 5 - 6x Sablime,Concord (Net Health) CA-Service Desk NSM/ANO/NPO, MSI, CA-Remote Control, CA-USD, BigF5 IP, CA-Asset Mgr,PC-Anywhere Meta Directory, Plum Tree 3-4x,Wise Installer, NAL,wanmgr/vpnsc, LAN/Wan probes, NG Sniffer, Optivity, Site-Manager, Insight MGR, Tivoli Frame, Tivoli Service Desk,Tivoli Access Mgr, COS mgmt, SMS 2.0, Fluke, Speedview,Emc-Sans .Smartbits,Chariot NFM/TNM, CVU (Lucent),TM1,, NAVIS Comm MGR, Lan Requester,CiscoWorks2000, Net-IQ App Man, Net-IQ DMA,ICM / CVP,CTI,API,IVR,IDS, CSPM, DHCP, WINS, DDNS, DNS, Win Tools, Net view, Site minder, Netfinity, Sytos, PolyPM, Rhumba, PowerChute, Net-IQ, Win Installer, SNMP, FTP, MSFT, Alpha MB debugger /SW design, CTI, JTAPI

Switches Routers Voice/PBX Hardware: uBR7x,NPE,Mod, M160, M5, M10 IR, M20, PSoho 70 Series, Nokia 71,Nokia 330,Cisco 25xx - 12xxx,3550,3560,8450,9500,831 Nortel, (Bay-Wellfleet) Catalyst Switches, DSP Mod, Confidential &T PBX, DMS 500, Lucent 5E - 7RE,HP K580, K420, ** on NORTEL PBX switch **, Baystack 350, 450, Dynastar 100/500, Titan 5500/s EMS, Copper Mountain platform, WaveStar OLS-400G Lucent, Nortel and Avaya PBX Platforms, RS-6000, Titan 5500S, 6506/6500/6513 MSFC-1, MSFC-2,Flexwan Module, PVDM moduleFirewall: Cisco ASA 5505, 5520, 5540, 5580 s, Pix 515 - 5xx,Juniper Confidential (5200,5400), Checkpoint 2000, NG, 4.1 & 3.0, Sonic Wall, Raptor, Lucent FWSMSUMMARY:

PROFESSIONAL EXPERIENCE:

Confidential

Responsibilities:

• Inbound Script testing & platform support/analysis inward Dial plan ANALYSIS AND UPGRADE vector modification. zero out testing functions .
• DR site to site testing .
• Emergency scripting testing and rework.
• Client post site survey analysis ( agent evaluation )
• SME cluster site evaluation from UCC view.

Confidential

Responsibilities:

• platform support ADD/MOVE/CHANGE
• Dial plan ANALYSIS AND UPGRADE vector modification. script changes and dialogic design Gateway testing design upgrades 38xx to 39xx and re-implementation. existing site infrastructure rebuild.\
• SME site incorporation
• DID SME site/dial plan analysis
• TOD for UConn and UCCX ( with and without scripting modifications)
• Cisco referred designs
• SME cluster Dial plan implementation 10 digit + dial cluster /7 digit local dial plus international
• Jabber support and troubleshooting

Confidential

Responsibilities:

• platform builds modular cluster
• Dial plan build and call vector designation.
• Gateway design and implementation. existing site infrastructure rebuild.

Confidential

Responsibilities:

• vmware platform implementation and support cuic management
• 3945 multiple site MPLS gateway turnups
• System architecture and design ( Documentation )
• System Manager HA analysis
• Avaya Aura Element manager support 6.x, system manager configuration, dashboard support and mgr
• Architecture analysis and reviews from in-house var.
• Jabber support and enhancement testing

Confidential

Responsibilities:

• Architecture analysis & platform builds modular cluster
• Dial plan build and call vector designation.
• Gateway Architecture design and implementation.
• Remote site Architecture design /builds/ implementation
• Provider mgmt. and implementation
• Extended day one support and day two handoff new site infrastructure build. cuciLync agent designs and install implementations

Confidential

Responsibilities:

• platform builds router, logger AW, PG’s etc deployments involved CVP - VRU, ASR and Cusp configurations. cucilync user implementations

Confidential

Responsibilities:

• Architecture design / Build clusters according to SFDD / SFHLD / SFSDB
• Configure cluster from customer SFEVAL
• Zone drop transition to day 2
• Manage day 2 to final cutoff ( 20,000 ft snapshot) non granular
• LBCAC implementation
• Presence to Cusp etc.
• HLD / LLD site /cluster design, review and augmentation process redesign SFDD according to client and implementations
• Development and upgrade server build specs and guidelines endpoint certs 894x and 79xx
• Lessons Learned compilation and review and filtering process document and sharepoint Server stages ( Build/upgrade/replace/ DR)
• Pre-stage and implement of skeleton DR process for UC/UCE and backbone platform a: This was on a site by site /cluster by cluster and regional development (modular)
• Dial plan testing ( Local/LD/E911/GW failure/UC outage testing)
• Cluster capacity testing, Cluster regression testing, Cluster stress testing, cluster threshold testing (very important)
• Unity connection implementation
• Fax relay analog gw implementation
• CuciLync upgrades and conversions from MSLync Product rollouts 25k+ users
• Jtapi configuration testing
• Verint Call recording
• Exony Reporting
• V8 Cisco feature support reason code support and modification
• Call event handling
• Verint360 /v9 - v11 implementation
• Route group implementation
• Route pattern configuration
• Sip testing
• Call vector modi/add testing
• Call record restriction testing. ( beta)

Confidential

Responsibilities:

• As a consultant I worked within the production environment. Client site support and VPN implementations

Confidential, South Brunswick NJ

Responsibilities:

• Instructed Staff in Best practice procedures in CUCM 4.1 - 7.1 upgrade
• Instructed Staff in best practice procedures in Network Cluster support and problem resolution
• Assisted staff inVerizon Wan connection via 38xx devices
• Assisted staff in configuration of Cube to Cube implementation for site Board of and Public School sites ( HS,MS,Elementary sites)
• TwinLights ( Confidential &T client services) NY NY
• As a consultant I worked within the production environment. Client site rollouts
• The work involved strategically Designing and planning IP redesign.
• Hardware re-deployment
• MPLS test and turnups ( multiple sites)
• Collo Datacenter site plan and Movement.
• The applied issues ranged from architectural redesign & QOS evaluation to data throughput bottleneck issues.

Confidential, North Bergen NJ

Cisco Voice/Engineering/Test Expert

Responsibilities:

• As a consultant I worked within the production environment. The work involved strategically doing level 3 /escalated problem resolution issues.
• The issues ranged from redesign QOS evaluation to data throughput priority path issues.

Confidential, White Plains NY

Cisco Security Engineer (ASA) SME (short term)

Responsibilities:

• As a consultant I worked within the Pix ASA security platforms to resolve data throughput issues. The problems consisted of slow internet, data loss and other layer 1 and layer 2 issues.
• The onsite ASA platform was evaluated for Q/A configuration errors and proper procedure guidelines.

Confidential, TeterBoro NJ

Cisco Voice/Engineering/VMware//Citrix SME

Responsibilities:

• As a consultant I supported medical systems (voice & infrastructure platforms). The platform versions consisted of CUCM 5.0/51. And 6.1 and Citrix Xen v5The Implementations involved upgrading from version 4 to release 6 and adding in IPCC for inbound/outbound call center DMA tool was used for the upgrades with 4.x - 6.x
• Oracle db migration/upgrade on Solaris platform

Environment: CUCM 6.1/5.1/4.1.3, Unity 5.0/4.0, Citrix v 4.5, 5 (Xen),Solaris 10.

Confidential, Jersey City NJ

Project Mgr/Cisco Voice/Engineering/Test Expert

Responsibilities:

• As a consultant I worked in test lab implementing, documenting and bug scrubbing CUCM 5.0/51. The 6.1 platforms to be phased into production on multiple platforms that are simultaneously running in production and pre-production environments were also completed within the work scope.
• Implementation involved phasing over from H1’s to H2’s and documenting all known and unknown errors and problems within system migration. Work also involved modular/stress/migration testing with Unity Mgr 4.0 and 5.0 production platforms. 8-3-x phone loads were latest feature release tested. DMA tool was also tested with 4.x - 6.x upgrades, System GLSB and 4700 Appliance cfg’s
• Solaris v9 admin ( legacy system) .
• Add/move/change for Avaya voice stations/Turrets and Voicemail user implementations and reconfigurations. Before PRE CUCM conversion.

Environment: CUCM 6.1/5.1/4.1.3, Unity 5.0/4.0Implemented CUCM 6.1 super cluster 13 servers with IPCC contact center installation.

Confidential, Melville NY

Cisco Voice/Engineering/Test Expert/Project Mgr

Responsibilities:

• Consultant supported domain cluster consisting of Publisher/Subscriber and internal ICD that supported call center sites (NY/Durango/Denver/Tel Aviv/ and India)
• Migration off a small 40 voice station adjunct legacy office that was positioned on a Centrex system.
• Support involved Script management and implementation along with reporting management and implementation with Crystal report mgmt system.
• Project Managed Local staffs to each site were also supported as per desktop workstations (7940/7960/7940 G/7960G/ 7920 wireless and Cisco Softphone implementations).
• CM version consisted of 4.1 r3 and version 4 of IPCC.
• Solaris / Sun cluster admin ( NIS table mgmt )
• SIP Gateway Troubleshooting and management
• ICM / CVP simplex cluster was supported for corporate wide Call Center campaign access.
• Layer 2-4 switching 10ge VSSE supervisor module mgmt.
• Worked in capacity of CIPT support pre and post trouble ticket resolution staffer as a CIPT staff member.
• Duties that I covered in interim staff covered following, management of Raindance Conference manager
• The port analysis for all trunks involved within merged platforms and Raindance conference Servers and managed T1 links. Local management of Telco provided PRI’s and backup DSL was paramount due to VPN Tunnels access for main corporate products and services which are 80% voice monitoring related.
• The main problem projects that I resolved were as follows. VPN tunnel drops, Delayed services within VoIP platform, PIX blocking and dissimilar filtering, adapt main IPCC service script, resolve soft phone installation errors, ASA configuration and updates, VG monitoring.
• Config 6512/09 cluster FWSM & Sup720 modules, implement Client SSL CA cfg

Confidential, NJ

Cisco Expert

Responsibilities:

• Consultant worked with staff engineers for implementation rollouts.
• Platform involved implementation of Cisco devices provisioned with T1 & ISDN Telco wan link issues which involved 2811, implementation router OS loads. Process also involved configuring tunnels and modifying access through dual firewall PIX (internal) & Checkpoint (external) security layers and monitoring packet transport.
• SIP protocol implementation for remote sites
• Implemented IPCC 5.x platform for multiple inbound/outbound campaign structures with IPC turrets and agent platforms.

Confidential, NJ - NY

Project Mgr/ Cisco Expert

Responsibilities:

• Consultant worked with escalation staff and implementation engineers for store rollouts.
• This support involved resolving escalated issues from (Cisco, VoIP, ICM/CVP, Call Manager Express) problems such initial phone designations to MOH and Telco wan link issues which involved 2811, 3560 implementation & router/switch diagnostics and device OS reloads.
• Managed Tech bridge for 100+ store rollouts.
• Configured FW platforms consisting of Cisco OS and Juniper 52xx and 54xx with Confidential and LB.

Confidential, NY NY

Responsibilities:

• DR consisted of a planned Local site Power outage followed by tri-site activation fail-over with a structured modular test procedure and signoff followed by subsequent fail-back.
• Solaris v8 admin ( NIS mgmt) drive capacity mgmt, cluster server mgmt, IP network mgmt.
• The management of Cisco Conference manager port analysis for all trunks involved within conference Servers and managed T1 links. Management of primary T1’s and backup DSL was large part of keeping links consistently alive to avoid flapping and disrupt heavy usage of Conference Bridge by Attorneys (Partners/Associates). Duties also covered support of Personal Assistant (CPA).
• Main process under CPA consisted of use of ONCALL application module. Administration consisted of developing and implementing priority procedures that tied directly to a rotating list of ordered support dial out recipients based on list order and time based rules. post DR main duties also consisted of Cisco CM 4.1 support and monitoring (adds/moves/changes) TOD (time of day implementation)
• Config 6509 Core Cluster implementing SSL/CSM Web service for associate client’s connectivity.
• Publisher/Subscriber support and management of Call search space, Dial plan management, call flow, modem pass-through, call routing, Attendant Console and VG management. Message preservation was done via Unity Mgr 4.0. admin under Unified Manager consisted of mailbox implementation via ( add/moves/changes) scenarios which is also included in TOD for tri site cluster ( Washington/New York/ Menlo Park CA)

Environment: SIP, ITEM, AVVID CCM 4.1,IPCC/ICM / CVP Crystal Report mgmt implementation, SAN ARRAY, VG248, Cisco 3550, Cisco 6500 MSFC-2 & MSFC-1 Motorola Broadband, 7940, 7960’s + expansion module, PIX/Checkpoint Security layers

Confidential, NY NY

Cisco Expert

Responsibilities:

• As a consultant worked within Public Safety Telecommunications division.
• This involved, Implementation and support of ver 6.7 - 6.8 Premier CAD Ctg, Dtg, Stg, 6-Wire & Open Query Modular Subsystems.

Confidential, NY NY

Cisco Expert

Responsibilities:

• As a consultant worked on network platform utilizing mgmt tool Cisco Works and implementing protocol configuration upgrades with eigrp protocol. Network addition of purchased medical centers involved augmenting Global server load balancing methodology and IP flow. Hardware and Software configuration/integration upgrades were done within client Hospital Cisco 6500 Core devices. Static and summarized routes were given network access via Siemens internal edge routers.
• All statics were summarized and L2/L3 redistributed via eigrp throughout domain.

Confidential, Newark NJ

Cisco Expert/project Mgr

Responsibilities:

• As a consultant on staff projects consisting of Administration for following products (SSO),Endpoint Management, (SD) Service Desk Product and (NSM) Unicenter Network Systems Management Implementation. test bed products consisted of Microsoft Operations Manager with a dual ESM management structure dual MIB feed originated from CA-NSM R3 - R11(MOM) and MS-MOM project covered administration of se modules/Disciplines (Service Support) Incident, Problem, Change, Release, and Configuration Management and Service Delivery SLM, AM, CM. Test scenarios involved modular and stress tests for each extended ESM module.

Confidential, NYNY

Project Mgr/Cisco Expert

Responsibilities:

• As a consultant I worked on base implementation and support / Testing of Broadband infrastructure (UBR base platform)
• Involving Cisco BACC (broadband) and ACNS and CNS platforms on Solaris Bedrock Base which included RDU clusters, DHCP serves as well as DPE servers. ISP implementation utilized (non standard) CLEAR CASE manager test bed for tracking all test bed HW deployments job also involved construction of job system job aid recovery procedures for tier three supports.
• Note whole platform was based on solaris/Cisco combined OS.
• Cisco Works 2000 ESM tool was utilized as main view/maintenance & mgmt tool.
• System support procedures involved system stop start and health monitoring of Core Switch 6500/4500 with Cache engine analysis and implementation of MSFC-1 & 2 supervisor 720 modules and router engines, CCM-CNR Servers and Shadow database monitoring, Failover recovery and failure recovery, SCP Port Allocation failures and recovery. Socket recoveries and system monitoring, Port mis-numbering ports not labeled 53, Port Bind problems that are not explicit, Key process failures and Port listen errors.
• As on-staff support monitoring duties of DHCP servers and scope management and modular testing was also part of my duties. Or DHCP duties involved monitoring free address counts and high/low thresholds for primary and backup. The fail-over process was in initial modular Cut 0 to Cut 1 testing phase.
• The continual Health efficiency and connectivity of RDU DPE and DHCP process were main points of stress testing before live rollout.
• The layer 2/3 recovery engineer guidelines were implemented as per NPM client needs.
• The improving health factor was a result of locking down FTP servers and cleaning C2 level NIS and environment tuning to maximize performance and resist future problems.

Environment: (CMTS) BACC 2.5, 2.6, CNR, ACNS, CNS,CSM,CSS Solaris, Clear Case, DPE, RDU, DHCP, CUT 0 & CUT1 testing, FTP Servers, DOCSIS, test script cases and modules were done in Perl and J-script

Confidential, NY NY

Cisco Expert/Project Mgr

Responsibilities:

• As a consultant I worked on (Cisco, VoIP, Call Manager) base implementation of New Hotel network node infrastructure which was implemented & managed under Cisco Works 2000 ESM. AVVID design of call manager cluster for TIME Warner AOL (NYC) was done Confidential Columbus circle site.
• Implementation involved SMS hotel management software as well as coordination of vendors/union local 3, DGI for wiring video throughput to guest rooms; in addition to 15 plus guest floors as well as 20 plus resident floors.
• Cisco implementation involved dual 3550’s (routing protocols rip eigrp and BGP) one for voice throughput and one for video throughput per floor.
• Guest room layout io IP phones 7940’s & 7960’s as well as multiple analog phones. Analog and Fax lines were supported via as set of clustered VG248 gateways.
• Cisco wireless AP’s were also implemented for handheld wireless activity throughout complex as well as secure open access into Central Park.
• LAN cluster involved a combination Dell/Compaq cluster with HP SET-TOP Box units with IP video on demand services and active video services via backend network on SAN Mgmt implementation. Network implementation involved a firewall internal QOS on AVVID/Admin network side with a less significant flow manipulation on guest network. Video throughput involved vendor RCN with High Def video stream ported to each guest and residence.
• AVVID CCM (Cisco Call Mgr) implementation involved ICM / CVP script development with PG implementation (CTI developer module call plan manipulation/re-implementation) and Perimeter Security access via Pix and Checkpoint implementations.
• Internal platform involved Dual core (6503) and partitioned 911 with designated multiple outbound lines.
• Implementation design also involved extended subscriber/publisher cluster, Precipia voice as well as Unity server, VG248 gateway design and ATA 186 devices, IP / Analog dual redundancy implementation for client safety.
• Implemented test UAT lab scenarios for SIP and MGCP protocols for production implementation.
• Guest implementation involved Fax Gateway and Sensor IDS base Core implementation which involved dual 6500 with 2 MSFC-2’s with Layer 2 and Layer 3 redundancy (High availability and HSRP). The SRM scenarios were also tested for implementation process.
• IPCC v 4.x dual (inbound/outbound) platform involving 60 agents/7 supervisor modules with multi script scenarios.
• Base test bed involved CNR implementation to mirror Guestroom feeds for residences rollout.
• CCM (Central Configuration Mgmt) implementation is a higher quality feed for private residences priority needs.
• Client also requested assistance in SAN support in test platform rollout of Clarion SAN array.
• Wan cluster FDDI (backbone) support utilized hybrid remote support involving Tivoli/net-IQ/CA Service Desk event mgr, NSM modules under main MOM (manager of managers) for all local nodes under area management umbrella.
• Order and issue management procedures were handled within three product environment asset mgmt implementation involved Peregrine Asset mgmt system.
• Tier 2 and 3 system requirements were designed documented and implemented as per needs of NPM (Network Performance Management) infrastructure

Environment: Windows SIP, CMTS, Solaris vX, RCN Adagio Voice mail mgmt, Microsoft operations Manager, WebSphere, 2x/3 AD and ACNS, GSLB, MS Clustering, AVVID CCM 3.3, 4.0, IDS, MS Exchange, Compaq & DELL Cluster mgr, SAN ARRAY, VG248, Cisco 3550, Cisco 6500 MSFC-2 & MSFC-1 Motorola SETTOP BOX, FAX Gateway, Content mgmt, QOS, VIDEO On Demand, Active Video, 7940, 7960’s + expansion module, AVVID Mods ( CTI, JTAPI),Layer 2/3

Confidential, OrangeBurg NY

Cisco Expert

Responsibilities:

• This Engineer implementation involved ICM / CVP app and script upgrade from 4x - 5x for Orange NY site as well as Cal Irvine site. Upgrade involved core application (ICM / CVP) as well as SQL ver. upgrade.
• Duties of implementation involved script testing and evaluation for existing calling plans.
• Action also involved updating PG conversions as well as link failure resolution and ICM / CVP Gateway load balancing, Route request monitoring.
• CTI and Jtapi implementations included script, route verification, flow thru processes of service, agent and skill group management within NAM cluster environment for ABD ICM / CVP test bed

Environment: Cisco, VoIP, Call Manager, ICM / CVP-NAM, SQL 2000, Win Server 2k, JTAPI, CTI

Confidential, NY NY

Cisco Expert

Responsibilities:

• This project involved Tier 2/3 Network Analysis & written Documentation (Baseline) of flow and through-put monitoring of Sonet Ring (Gigabit) data speeds as well as intranet work (Gigabit Ethernet) speed analysis of data packet flow through layer 2 and layer 3 Devices.
• The Analysis also involved script, route evaluation, verification of ICM / CVP 4.5 development, Central controller, PIM, Peripheral Gateways Management and Dump analysis. The 6500 dual core & 720 Supv. Implementation was evaluated and additional FlexWAN module was implemented. Routing protocols tested were IGRP and BGP.
• Hardware Vendors consisted of Compaq, Digital, Cisco, Juniper, Copper Mountain, BlueRidge, Lucent and Confidential &T platforms.
• Network was charted with Visio as well as Fluke LanMap and Net Gen proprietary diagnostic tools.
• Collected data was implemented under a domino front end app.
• This gave staff access to data and full system documentation.

Environment: Net Tools, CMM, Cisco (CSS) Load Balancing, Cisco Cache, Fluke Map tool, Net Analyzer, Net Gen Sniffer, Visio document tools VPN, RAS.MOM, San/Nas Management, Pix firewall, Checkpoint NG, CiscoWorks 2000

Confidential, Raritan NJ

Cisco Expert

Responsibilities:

• This project consisted of Application Architecture platforms Ms Exchange mail services & Active Directory and NetIQ project migration package.
• Rollout utilized heavy scripting within Exchange and migration tool DMA and AppMGR.
• Migration platforms consisted of Novell to 2X and NT4 to 2X.
• This also involved NTFS, ADS and WINS updates and File system pointer updates, ADSI scripting on a cluster by cluster basis. Rollout of this project was implemented under Project 2x2.
• Project also involved platform capacity planning and system resource allocation, bandwidth usage, metric monitoring, cost analysis algorithmsTECHNICAL ENTERPRISE SOLUTIONS, ( ) 3 MONTHS (CONSULTANT TECHNICAL ENGINEER) CTE East Orange NJ
• Cisco Expert
• Application/OS architecture consultant initially worked within consisted of rule base scenarios within Parallel Pix and checkpoint infrastructure to clear problem routes and rule bases.
• This involved Secure-Id, Cisco Secure & Radius and TACACS+ Authentication. This contract was a swat fix not a long term implementation. Job was a strategic fix and train support staff of client. Implementation also involved reset of mgmt station. Object data was implemented into an iTM1 SQL visual application.
• Alarm system was enhanced with web apps Java VB & VBA trigger application to assist in monitoring of high level alerts. Router platform consisted of series 4 and cat 5’s as well as new SOHO designs. Data was dropped into Great plains module via an ASP plug-in for Job Cost and field level

Environment: Network performance, DHCP, DDNS, DNS, RAS, Net Monitoring, system backup, Proxy Server, IIS, Juniper, Nokia, CSM, Checkpoint NG - 2x, Fix protocol procedures, Solaris ( admin, intrusion detection, hardening), HP Proliant, HP Alpha Layer 2/3, MS Exchange. CiscoWorks

Confidential, CDAE East Hanover NJ

Cisco Expert

Responsibilities:

• System Application Architecture consisted of establishing procedures for Solaris admin and NT4 with WINS migration to Win 2k and IIS web server ( HP Proliant platform cluster). Active Directory and Exchange (mail box & app scripting platform)implementation.
• Consultant also worked within duties covering staff within the Checkpoint/Pix framework (Secure-Id, Cisco Secure & Radius and TACACS+ Authentication) using. Implementation was tested under process performance procedures and monitored under Project 2x and 2x2.
• Consultant also worked with architecture team on rollout of w2k Active Directory this led to Risk Id, analysis action planning and Tracking for a full cost reevaluation.
• Consultant also worked/Engineer managed deployment team involving NET-IQ rollouts with custom scripting under VB/vbscript application model platform and user staff .
• Data was stored into Great Plains fixed asset mgmt via VBA modifier module.
• Environment: Wins, NT, WIN2x, Net Monitoring, Server Utilities, system backup, PPP, Client Home access support, Meta Directory, SMS 2.0, Wise Installer, MSI, PPTP, Solaris (admin, intrusion detection, commerce, ITA), MS Exchange, Notes/Domino app migration. Layer 2/3
• WINSTAR/CAPGEMINI/ERNEST & YOUNG, ( ) Herndon VA
• Project Mgr/Cisco Expert Consultant Voice Application Engineer) CVAE
• Initial first phase was pointed directly to placing in motion an effective directive plan.
• Directive plan was (OSS prioritization) implemented on time line product MS- with Visio Maps.
• Communication platform consisted of Wavestar OLS 400g 4 fiber ring full A/D (FDDI) all components ; in addition to 128 port 5500S (DS3) and (PC/NC/AC).
• Duties involved Managing and supporting Java OC X- and SQL connects as well as firewall implementation
• Hardening/upgrade procedures for ICM / CVP (NAM)
• Solaris admin / HP-UX 10 admin
• Baseband in phase system with ICM / CVP script component programming module implementations with ACD and VRU path configurations.
• Voice/data switches involved Nortel DMS 100, 500 as well as Lucent 5e. Also managed backend SAN implementation Clariion 4x SAN/TAN.
• Client procedures also involved PIM, ICM / CVP, JVM analysis and PG implementation, configuration and support.
• Desktop platform consisted of full user community NT4 running, WINS DHCP, DNS and Ras with multiple site connections and Exchange .5.0 schedule and address book manipulation within homegrown can application.
• Avaya add/move /support for user platform
• Application deployment was done through scripted SMS deployment.
• Manual installations were done through scripted MSI deployments. Se procedures consisted of securing all active machines 2: closing all proxy holes and non required services reopen bastion hosts systems.
• Hardware firewall Server for application consisted of combinations Proliant Dec Alpha and HP KX-580’s with HP UX11. Test parallel OP-SYS consisted of Sun Solaris 7 admin.
• Daily duties firewall testing and implementation with checkpoint and Raptor systems involved order provisioning and directing support to all of Winstar corporate switch sites in U.S.
• Duties also included monitoring Checkpoint and Raptor Policy/Rule implementation and policy designs with heavy phone support to all clients on Checkpoint rule policy monitors.
• Re were also roles with rule pushing.
• All alert trigger data was compiled into a Essbase, Lotus Notes/Domino workflow application with an Access database feed with db manipulation involving VB & SQL data cubes(ApplixiTM1)
• Data was massaged into Great Plains Field service level module.
• Application was for a combination of plumtree portal system for client and user admin interaction as well as remedy problem tracking via upper level mgmt application also involved API interaction as well as security.
• Broadband Access client service involved policy implementations as well as QOS and COS monitoring along with DNS and Zone implementation management.

Environment: Plum tree ( portal soft) ICM / CVP NAM,Nokia (test platform) Load Balancing(Voice & Data, WINS, FTP, SONET, OC3-**, inter/Intranet APP server,Layer 3, Solaris 2/3, Net performance, PPTP, DHCP, ISDN, DSL, TCPIP,VPN, PPP, HP-UX hardening and load balancing, Proliant, CMM, Alpha proc,Nortel DMS 500,100, Juniper, Dynastar, MS-Exchange.(Tivoli desk) One Vision, NFM, ITM XM, ITM SNC, TITAN EMS, DWDM, OMU1, OMU2, CBACC 5x Routing protocols ( BGP,IGRP) CiscoWorks, Netview.

Confidential, Woodcliff Lake NJ

Project Mgr/Network Engineer

Responsibilities:

• Duties involved hands-on managing multi-file reengineering and enhancing security/ corporate legal contractual combination SQL/Essbase/Access/Word VBA application. Agents in field use this application associated with Exchange/Outlook and developed application linking into address book and scheduler when closing sales deals with clients.
• Application is flexible enough to take in account 20 plus possible options (45 plus pages) or as little as one option (1 page). With db data sets involving data cubes (ApplixiTM1).
• Application utilizes reverse application procedures with backend sql 7on a WIN 2k platform utilizing WINS access for client applications.
• Next phase was a data portal to Tibco enterprise platform with rendezvous MGR.
• Application deployment utilized SMS package deployment and Wise Installer.
• Project was monitored under proj. 2x and test procedures were constructed under MS project policy guidelines.

Confidential, Dayton NJ

Project Mgr/Cisco Expert Consultant Voice Application Engineer CVAE

Responsibilities:

• Duties involved managing and supporting translation switch application team (CONNECTVU ATP).
• Provisioning hardware platform consisted of DMS 500 and Lucent 5E ascend mgr support.
• Process involved Load balancing and content Switching parameters.
• Hardware for application consisted of Proliant Dec Alpha cluster Sand HP KX-420’s and KX-580’s.
• OP-SYS consisted of Sun Solaris.
• Daily duties involved order-provisioning support to all of U.S. sites via Nortel DMS or 5E Lucent Avaya switches. consultant also worked with platform Titan 5500S (DCS) OC 3,12,48 NLM consisted TM1 and TNM module modifications and performance testing within Access db and VBA libraries for screen and reporting adjustments and tracking. Data was fed into a VB/Lotus Notes/Domino rdbms application
• This application involved live data as well as a custom reporting feature accessible by client sites VB in house applications. Support was a combination of hardware and software with telemetry being a solid foundation tool for problem solving involving link circuits and datakit.