SUMMARY:

• I am currently working as a Systems Administrator supporting Windows server infrastructure environment. I have also worked as an infrastructure engineer on the hardware design for Windows application servers, Citrix servers, VMware hosted servers, and file/print servers.

PROFESSIONAL EXPERIENCE:

Confidential - Indianapolis, IN

Systems Administrator

Responsibilities:

• Windows Server Administrator
• Supported OS’s: Windows Server 2003, 2008, and 2012, Core Server 2008 and 2012
• User administration with Active Directory
• Maintain multiple environments within Confidential including Production, Testing, Development,, User Acceptance Test
• Utilize Systems Administration Tools: AD Users and Computers, Services, Task Scheduler, Computer Management
• Powershell scripting for administrator account maintenance and system monitoring and reporting
• NetBackup installation/maintenance/configuration
• HyperV installation/maintenance/configuration

Confidential - Indianapolis, IN

Senior Systems Administrator

Responsibilities:

• NICE Call Recording application SME
• Ensured 100% availability during call center hours
• Configure users/agents/extensions within application
• Oversee patching of NICE application servers
• Siebel Helpdesk administration creating/assigning tickets for IT SMEs, creating/assigning users within Siebel
• Provide server hardening support based upon DHS recommended guidelines
• Sharepoint administration (user access, privileges, directory structure)
• Active Directory support/administration
• Build and deploy 75 Windows XP desktop image for new LM site
• Build file/print/backup Windows Server 2008 servers for new LM site
• Spearheaded effort to implement Change Management procedures for Call Center IT (Change Control communications and Change Control Board)
• Administer VMWare environment of approximately 15-20 servers, monitoring performance, moving guest servers between host servers, and patching of hosted servers
• Completed over 50+ Standard Operating Procedures for day to day operations and support of Windows desktops (Windows XP) and servers (Windows Server 2003)
• Administrative support of approximately 75 Windows servers (Windows Server 2008 and Windows Server 2003)
• Windows server patching/updates (manual and GFI LANGuard)
• Perform, maintain, and troubleshoot backups using Veritas NetBackup
• Create, deploy, and support standard desktop build of over 250 call agents using Windows XP (using Ghost)

Confidential - Indianapolis, IN

Infrastructure Engineer

Responsibilities:

• Create design proposal summary documentation for upgrading server hardware
• Evaluate current application environment
• Design/engineer web, database, Citrix, VMware, and application servers
• Multi-tier environments
• Includes backups, SAN connectivity, network infrastructure, server cabling diagrams, solution presentations, migration methodology
• Create entire solution to migrate Business Objects application servers
• Total project includes migration of 1,000+ servers supporting 10,000+ users
• Windows 2000 Server to Windows Server 2003 AD environment

Confidential

Core Engineering

Responsibilities:

• Complete DPS documentation for Marathon requested server solutions, currently using Windows Server 2003 as server platform
• VMware ESX server, Citrix, file, application, and infrastructure server solutions
• Responsible to collaborate with various IT groups (onsite server support, network, backup, SAN, and project management) to provide overall technical design of requested solutions

Confidential

NT4 Remediation & Server Refresh Engineer

Responsibilities:

• Responsible for creating design proposal summaries to replace 70 NT4 servers and refresh server hardware on over 300 Windows 2000 Server servers and Windows Server 2003 servers in the Marathon environment.
• Complete DPS documentation for Marathon requested server solutions, currently using Windows Server 2003 as server platform
• Responsible to collaborate with various IT groups (onsite server support, network, backup, SAN, and project management) to provide overall technical design of requested solutions
• Collaborate with server onsite contacts, domain administrators, server operations personnel, and other technical onsite contacts to identify server status
• Collaborate with ongoing applications projects to identify software applications project timelines
• Performed project manager and platform engineering responsibilities as part of the Dow AgroSciences DowNET Implementation
• Responsibilities included upgrading the infrastructure from Windows NT to Windows 2000 enabling it to utilize the Voice over IP technology, managed a team of 4 engineers in designing the proposed solution to upgrade Exchange 5.5 to Exchange 2000 and all Windows NT file and print servers to Windows 2000 file and print servers and joining Active Directory.

Confidential

Project Manager

Responsibilities:

• Participated as Project Manager for Mobile Enabled Work Environment Pilot
• Created project scope and requirements summary
• Defined project’s objectives and deliverables to client
• Established weekly team meetings to ensure clear and open communication among team members

Confidential

Software Test Lab Technician

Responsibilities:

• Designed/engineered a software test lab for testing user-requested software applications to be installed on a Windows 95/NT client (GMOnline)
• Installed over 200 software applications to test compatibility with GMOnline
• Created installation documentation for software applications