OBJECTIVE:

• To obtain a position in the Information Technology field and assist a company in its stride towards Information Technology growth and development. I am passionate about technology, highly motivated and an extensively experienced individual with over 25 years plus of Desktop Support, Networking, Mainframe and T1, T2 and T3 Information Technology related experience, with exceptionally critical thinking and analytical skills. I am able to multi - task, plan, organize and prioritize my work schedule to adapt to changing priorities quickly.

TECHNICAL SKILLS:

SKILL: SUN MICROSYSTEMS SPARC STATION-20, Confidential 3090 CPU, OS/390 CPU, CMOS, ES9000 CPU, AS400 CPU, OS/390, RS6000, HP 2000/ 3000/ 9000 K/G SERIES, EMC 5100/ 5200/ 5430/ 5500/ 5700, AMDAHL 5990/ A CPU, TANDEM K20006 T16 CPU, 9800 DATA SWITCH/ 5445 CHANNEL EXTENDERS, CSUS/ 4410 SILO L.S.M., TAPE/CARTRIDGE DRIVE UNITS (4490/ 3490/ 3420/ 3421/ 3480 ) Confidential PRINTERS (4245, PRINTONIX, 6262) Confidential LPS/ NPS DOCUPRINT (4050/ 4890/ 4850/ 8790/ 9700/ 6135/ 4635 ), LEXMARK T632N, 630 DEC/VAX, DOT MATRIX/ HP LASER JET/ OKIDATA, DUMB TERMINALS (3172/ 3181, VT100/ VT420), DELL/ HP/ PENTIUM (386/ 486/Dual Core/ i5/ i7), CONTROLLERS, NCPS (3172/ 3174/ 3274/ 3745 (NCP)/ 4480/ 4490), PANAFAX UF-270 (FAX), 200T OPTICAL DISK LIBRARY, HUBS, CISCO ROUTERS AND SWITCHES 3662, 3725, 3745, 2950, OMNI VIEW SE-4 PORT,TOSHIBA/ HP/ COMPAQ/ DELL LAPTOPS,SCANNERS (4200/5300),VTC, PROLIANT SERVERS (DL140/ DL360/ DL380), EQUINOX 8-PORT SERIAL HUB, HP PROCURVE NETWORK SWITCH, DELL OPTILPEX GX260, DELL LATITUDE 640, HP 8440/ 8460/ 8470/ 9470/ 9480/ 840 G1-G2/ ZBOOK 15, CABLE CONNECTORS RJ-11, RJ-45, DB-25,HP6300, HP6005,HP2560P, HP2570P, THIN CLIENT, LENOVO M-SERIES, DELL EDGE 2900 SERVER, LENOVO X240, APPLE MACBOOK PRO/ AIR/ RETINA, VVX 600 PHONE, POLYCOM, SNOM Phone, Polycom touch Control Panel, Polycom Star Mics, Polycom Group 300 (Codec) 720p w/ Eagle Eye III

SOFTWARE SKILLS: MVS XA/ ESA, VM CMS/ VSE, VAX/VMS, VTAM, TACL, VSAM, JCL, JES2, SAR, SAR, TSO/SDSF, CA-7, CA-SCHEDULER, ZEEK/ZEB, CICS, COBOL, ASSEMBLER, C++, LOTUS NOTES (123/5.0/6.0), OMNIBACK, VERITAS NETBACKUP, OPENVIEW, NETVIEW, OMEGAMON, UNIX SHELL, AIX, AISR, TCPIP, DRSVTAM, DRSTCP, VPS1, VSV70, ROSCOE, MICROSOFT OFFICE / 2003/2007/2010, VISTA, EXCEED, CDE, MS DOS,PNMS, OPENMAIL, OPENTIME, PROFS, DOS VSE/ POWER, ANTRIM, OPTIMAX, Confidential T TESTING MANAGEMENT SYSTEM, MEDPLUS (IMAGING SOFTWARE), SRDF/ RDF (MIRRORING), MCSE, CCNA, SOLARIS, RUMBA (MAINFRAME CONNECTIVITY), LOTUS NOTES 6.0, UNIX,RTOOLS, OTOOLS, EPSQ, SYBASE, NT 4.0, WINDOWS 98/ME/ 2000/ XP/VISTA, MS EXCHANGE SERVER 5.5, NOVELL CLIENT, CONSOLE ONE, ACTIVE DIRECTORY, OUTVIEW, GROUPWISE, IDX/RAD, SERVICE CENTER,, MAGIC, REMEDY, SYNAPSE, PACS, PCANYWARE, LAST WORD, NETILLA, TRACK-IT 6.5/ 7.0,TUMBLEWEED, Confidential PRINTMAP, GAURDIAN EDGE, SEE- (SYMANTIC 11& 12), SCCM, DMT, SAPGUI, VIRTUAL PC, VIRTUAL XP, MAXMC, HYPERION, ESSBASE, VISUAL STUDIO, SLIQ, RADIA, Confidential ISERIES, SEP, SEE, LYNC, LIVE MEETING, MS OUTLOOK, SCCM (console & client), AD, HP ASSET MANAGEMENT, ERACENT, CITRIX, SDM, ZAM, ZENWORKS, CONSOLE ONE, VMWARE, VSPHERE, ESXI, SYSPREP, SPICEWORKS, SERVER 2008/ 2012, MANAGEMENT STUDIO, WIN 7 64/32 BIT OS, WDS (windows deployment services), ACRONIS, COSMO, IPASS, CITRIX, LYNC, JUNOS PULSE, Triactive, Scan Asset, McAfee Endpoint Encryption, Acano (Video Conf.), People + Content (Ip(mac)/ virtual drive (windows)),Skype for Business 2015 (bridge), blue jeans, webex, lync

PROFESSIONAL EXPERIENCE:

Assistant Systems Administrator

Confidential, Philadelphia, PA

Responsibilities:

• Assisted in the installation of VMWARE (View 5) an Add-On feature that allows users save data upon exiting or logging off a VM device
• Created a
• Ran SYSPREP to capture images and upload them to an Image Server in preparation for PXE booting to new laptops and desktops
• Rebuilt a Windows SQL Server 2008 for Re-Imaging
• PXE Re-Imaged 26 Lenovo ThinkPad Laptops and 3 Lenovo Think Centers
• Utilized an asset management tool called WASP to procure new hardware
• Unmounted moved to another floor then re-racked and configured 2 Dell Edge 2900 Servers
• Created and configured a VMWARE test VCENTER server, a VIEW COMPOSER server, a VIEW CONNECTION server and 2 Windows 2008 R2 servers
• Assisted the onsite Assistant System Administrator with various IT related tasks and daily functions
• Reactivated SPICEWORKS (an asset management tool) to assist the company in defining, configuring, mapping and creating a valid DHCP SCOPE to add-on 150 new IP addresses to the environment

Level 3 Desktop Engineer

Confidential, Mount Laurel, New Jersey

Responsibilities:

• Monitored and resolved the Incident ticket queue via SDM (Service Desk Manager)
• Resolved AO (Application Object) related problems via Novel - CONSOLE ONE
• Updated, configured and created desktop policies (GPO’s)
• Reimaged Lenovo M-series desktops via SCCM
• Advertised packages via SCCM
• VM LAB Assistant
• Utilized VSPHERE to create, configure, test and assign VM machines to LOB, BSA and BA software analyst for PAT (Production Acceptance Testing).
• Tested and upgraded multiple VM machines from XP to EDGE 2.1
• Unlocked user IDs’ and moved machines between departments and containers via AD (Active Directory)
• Restored Trusted Rights to machines, domains and web links for user accessibility

Level 2 IS Support Analyst

Confidential, Philadelphia, PA

Responsibilities:

• Built Windows XP and Windows 7 computers using an IBC image pulled down from IBC’s network.
• Performed PC Migrations and Upgrades from Windows XP to Windows 7
• Pushed IBC Global Applications to newly imaged box via SCCM Console
• Monitored, repaired and re-submitted application packages via SCCM Client
• Ran RADIA CONNECT to pull-down additional applications outside of the SCCM push
• Performed IBC’s QA procedures in accordance with IS policy standards on pre-deployed Desktops and Laptops
• Supported several hundred end-users, local, remote and WAH (work at home) users
• Assisted in the deployment and end-user support of WYSE (Thin Client) for WAH (work at home) users
• Added user entitlements to AD via MEMBERS OF Tab (i.e. SW xxxxxx)
• Performed hardware and software break fixes utilizing SCCM Client, Windows Remote Desktop Assistant, RDP, VNC, AD and USMT
• Performed Level 2 Customer Support, face-to-face, local and remote access via VNC, RDP and C$
• Performed Inventory Management by updating deployed, pre-imaged, application pending, work in progress, asset removal and asset replacement via HP Asset Management Tool
• Updated, re-assigned, placed in a pending status and closed-out incident tickets via HPSM 7.11 and HPSM 9.3
• Performed various user hardware and software updates, swaps, moves and configurations between 1700 Market St., 1901Market Street 1500 Spring Garden St
• Created, updated and collaborated in putting together SOP’s (standard operation procedures) to better assist the team in resolving the various hardware and software issues in the IBC Information Systems environment
• Resolving incident tickets or escalating them to other support entities (i.e. Level 3, Back Office, Network, AV or IMS)
• Supported users via phone support utilizing Citrix, VNC and Windows Remote Desktop Protocol (RDP), approximately 25-75 resolved phone issues daily depending on the extent of the problem
• Responded to emails via REMEDY and MS Outlook 2007/2010
• Provided after hours and weekend remote on-call phone support

Tier 2 IT Support

Confidential, Philadelphia, PA

Responsibilities:

• Provided IT Supported for several thousand users local and remote
• Provided IT Inventory asset management, documentation and control via applications called REMEDY, PMG and ERACENT
• Responsible for providing accurate Inventory control for all IT related hardware, over individual pieces of equipment weekly, (HP P3015 and HP 4700-PRINTERS, DELL E642’s, E6430’s and E6230’s, MAC PRO’s, MACBOOK PRO’s and MACBOOK AIR’s
• Developed and maintained procedural documentation to track all computer equipment, software and hardware upgrades and inventory asset control via REMEDY, PMG and ERACENT
• Developed data base for inventory tracking and accuracy, excel spread sheets, REMEDY, PMG and ERACENT
• Successfully managed mass lifecycle replacement equipment annually, performed weekly rotation of surplus equipment to offsite vendor in compliance with Windows 7 and 2014 readiness.
• Assisted in updating and revising processes and procedures to save company time and revenue
• Demonstrated excellent administrative and data entry skills via word, excel spread sheets, REMEDY, PMG and ERACENT
• Performed Tech Refreshes and OS upgrades (XP to Win 7) and (Mac OS 10.7 to 10.8)
• Performed Data Migrations of user data to a remote shared drive and back prior to and after performing an OS upgrade
• Performed hardware and software break fixes utilizing SCCM, Windows Remote Assistant, Remote Desktop, AD and DMT
• Level/ Tier 2 Customer Support, face-to-face, local and remote access via Logmein123
• Performed Inventory Management by updated deployed assets and printers with associated user via ERACENT and PMG
• Performed various hardware and software updates, swaps, moves and configurations
• Provide prompt high quality installations, corrective, and preventative maintenance on hardware supported by Confidential .
• Tier 2 Desktop Support Face-to-face desktop support to internal customers
• Receiving customer IT service requests via telephone, e-mail, or walk-in
• Troubleshooting service requests face to face and/or remote access
• Resolving service tickets or escalating to other support entities (i.e. Tier 3, Back Office, Network or AV)
• Tier 2 support is responsible for installation/setup of new desktops and laptops.
• Inventoried used and damaged Dell parts, repackaged and shipped back to Dell
• Computer and computer peripheral configurations for customers moving to and from offices or cubicle locations
• Provide high quality installations, upgrades of all computer equipment provided by Confidential .
• Accurate and timely completion of required documentation such as activity reports, expense reports, timesheets, etc.
• Continued to remain current and increase knowledge on new and existing equipment
• Represented Confidential in a professional manner when responding to onsite and face-to-face service related issues
• Assist on projects as assigned and/or approved by supervisor.
• Supported approx. 1000 (local) - 35000 (remote) users (National and International) utilizing LogMein123, Citrix, Windows Remote Desktop Protocol (RDP), resolved email issues via ERACENT, PMG and REMEDY
• Provided after hours and weekend remote on-call phone support

Desktop Support

Confidential, King of Prussia, PA

Responsibilities:

• Performed Tech Refreshes
• Provided IT Supported for several thousand users locally and remotely
• Performed Data Migrations
• Performed hardware and software break fixes utilizing SCCM, Windows Remote Assistant, Remote Desktop, AD and DMT
• Level/ Tier 2 Customer Support
• Updated and documented Stock Assets and Surplus
• Provided IT Inventory asset management, documentation and control via word, access, excel spread sheets and REMEDY,
• Responsible for providing accurate Inventory control for all IT related hardware, over individual pieces of equipment weekly, (HP P2035’s and HP LaserJet 4/5 series -PRINTERS, DELL E6400’s, E6430’s and E6230’s,
• Developed and maintained procedural documentation to track all computer equipment, software and hardware upgrades and inventory asset control via word, access and excel spread sheets
• Developed data base for inventory tracking and accuracy via word, access and excel spread sheets
• Successfully managed mass lifecycle replacement equipment annually, performed weekly rotation of surplus equipment to offsite vendor in compliance with Windows 7 and 2014 readiness.
• Assisted in updating and revising processes and procedures to company time and revenue
• Demonstrated excellent administrative and data entry skills via word, access and excel spread sheets
• Performed various hardware and software updates, swaps, moves and configurations
• Created, documented and resolved technical issues via BMC Remedy (Asset Inventory Management, Incident, Problem, Change, Configuration and Knowledge Management)
• Provide prompt high quality installations, corrective, and preventative maintenance on hardware supported by Confidential .
• Work closely with other LMCO personnel, Dispatch Manager, Sales Associates, Project Managers, and others to present a professional LMCO Team image.
• Tier 2 Desktop Support Face-to-face desktop support to internal customers
• Receiving customer IT service requests via telephone, e-mail, or walk-in
• Troubleshooting service requests face to face and/or remote access
• Resolving service tickets or escalating to other support entities (i.e. Tier 3, Level 3)
• Performing incident management to ensure trouble tickets are addressed in a timely fashion
• Tier 2 support and responsible for installation/setup of new desktops and laptops
• Responsible for data, settings and migration from old computers to new computers
• Computer and computer peripheral configurations for customers moving to and from offices or cubicle locations
• Provide high quality installations, upgrades of all computer equipment provided by LMCO.
• Accurate and timely completion of required documentation such as activity reports, expense reports, timesheets, etc.
• Continue to remain current and increase knowledge on new and existing equipment.
• Represent LMCO in a personal and professional manner when responding to onsite service related issues.
• Promptly ship defective modules to the repair depot center and test returned modules to allow for proper sparing for field activity.
• Assist on projects as assigned and/or approved by supervisor.
• Interface with baseline region on service related issues.
• Supported approx. (local) users utilizing Windows Remote Desktop Protocol (RDP), resolved email issues via REMEDY and MS Outlook 2007/2010
• Provided after hours and weekend remote on-call phone support

Site Lead

Confidential, St., Philadelphia, PA

Responsibilities:

• Assisted in implementing a technical refresh and Microsoft Windows 7 Migration Project for approximately 14,000 associates in 36 countries
• Unpacked and Inventoried new computer Hardware - Ran Pre-Build OS (Windows 7) and Line of Business Applications using removable USB driver
• Create USB Pre-Build drive using (Diskpart and Robocopy) commands via DOS
• Sign-Off and QC Pre-Build - Verify serial numbers, BitLocker, Lotus Notes and IPCONFIG
• Utilized SCCM to Run Scan State- Store or move Users Data from old laptop/ desktop to remote server using Migration Tool (USMT)
• CMT allowed me to migrate mail, calendar/schedule, contact and task information from Groupwise, Exchange, Outlook and user personal date.
• Utilized SCCM to Run Load State- Migrate or restore users’ data back down to new laptop/ desktop utilizing SCCM 2007
• Office Services Hand-off - Check, configure and arrange the laptop and desktop build room, prepare envelopes for Office Services
• Post Deployment Support - deploy my team of technicians to visit associates that were migrated the night prior, report any outstanding issues in CTMS
• Inventoried and performed the Disposal and Staging of old and wiped devices
• Performed Steady State and Post FIM- User/ Associate QC Check-off, turn over to client Help Desk

IT Manager

Confidential, St. Philadelphia, PA

Responsibilities:

• Implemented and managed network security (LAN/WAN/WI-FI).
• Performed Tier1, Tier2 and Tier3 Administrative and End User Network and local user support
• Repaired / configured (hardware/ software) various makes and models of PC’s and Laptops
• Installed configured and upgraded operating systems and software, using standard business and administrative packages
• Installed assembled and configured computers, monitors, network infrastructures and peripherals such as printers, scanners and related hardware; rewiring of cables as required for new installations and office reconfiguration.
• Troubleshoot problems with computer systems, including troubleshooting hardware and software, e-mail, network and peripheral equipment problems; makes repairs and corrections where required.
• Acted a technical resource in assisting users to resolve problems with equipment and data; staffed centralized help desk to facilitate exchange of information and advice; implements solutions or notifies outsource providers as required.
• Makes hardware and software acquisition recommendations including helping users assess needs and providing justification for equipment and services.
• Assists with the planning, design, research and acquisition of new or upgraded hardware and software systems; maintains current knowledge of hardware, software and network technology and recommended modifications as necessary
• Performed and managed troubleshooting and systems backups
• Help Desk Administration / IT
• Responded to and escalated all help desk issues
• Interacted with internal clients on all levels to help resolve IT-related issues and provides answers in a timely manner.
• Managed the purchasing of all software, hardware and other IT supplies
• Held regular status meetings with IT team.

PC/ LAPTOP TECHNICIAN

Confidential, Chester, PA

Responsibilities:

• Repaired / configured (hardware/ software) various makes and models of PC’s and Laptops
• Troubleshoot / resolve Windows OS, connectivity, printing, email, and software / hardware issues.
• Answer helpdesk lines of communication (phone, email and IM) and log incoming requests.
• Reports all activities in the call-tracking database
• Identify, isolate and resolve issues using various software tools, including remote access software.
• Rollout software installations, upgrades and updates as requested or needed.
• Perform system backups, ghost and re-image computers, software/hardware upgrades
• Provided after hours and weekend remote on-call phone support to approx. users

IT Consultant / Field Support Tech

Confidential, New York, NY

Responsibilities:

• Configured Wireless Network Connections with Windows XP Home Edition and Confidential DSL
• Tape backups on MS Exchange Server 5.5 Mail and Print Servers
• Secured a wireless connection with encryption and connect a local shared printer for a Windows & Apple Network (Both Desktops) OS X v10.3 Panther, Dell Latitude (Windows XP).
• Configured (4) workstations with network permissions. Configured (1) workstation to network printer and reset IP-Port settings. Removed AD-Aware and Spy ware from (1) workstation.
• Configured BIOS (system setup), CMOS (motherboard) and installed XP Home Edition OS (operating system)
• Ran virus scans
• Supported end-users (reset usernames and passwords) on an NT 4.0 and 5.0 LAN
• Installed network cards, and/or USB, PCMCIA wireless connections, booted PCs and configure network cards, and/or USB, PCMCIA wireless connections, coordinated with the customer to name each System on network, establish shared folders, establish Internet sharing, gave the customer a brief overview of how to share folders and how to share up to three (3) locally connected/wired peripherals.
• HDD data recovery (PC-IDE cable /slave-master), Veritas Net backup
• Reset physical battery (CMOS), configured BIOS, configured system performance, reset system virtual memory, deleted cache and temp files, ran anti-virus and ad-aware software
• Installed, setup and launched various Internet Security Software
• Installed a GENICOM 5050 S/N 0241991114 ribbon shield
• Setup and configured Confidential Cable High-Speed Internet, Cavalier and Confidential DSL (home and commercial users)

Systems Support Specialist / Help Desk Rep

Confidential, New Castle, DE

Responsibilities:

• Tier1, Tier2 and Tier3 Technical and End User Network support
• Supported end-users (reset usernames and passwords) on an NT 4.0 and 5.0 LAN
• Remote reinstallation of NT 4.0 workstation version
• Monitored, Inventoried, changed Toner and Maintenance Kits for Dell, Confidential, HP, Confidential and Ricoh printers
• Application Installations and Database maintenance
• Implemented and Utilized “TRACK-IT 7.0” problem ticket management for documenting and tracking technical issues
• Repaired technical hardware, Laptops, Desktops, Printers and Scanners
• Tape backups on MS Exchange Server

Network Helpdesk Support Tech/ Desktop Engineer/ In-House Repair Tech

Confidential, Horsham, Pa

Responsibilities:

• Demonstrated excellent communication, phone and customer service skills
• Answering from 75 to 200 calls in a 12 hour shift period
• Closed and resolved 80% of calls (opened and closed tickets, i.e. password resets, remote login to reinstall/launch applications)
• Forwarded 20-30% of calls on to Tier 2/Level 2 and Tier 3/Level 3 support
• Demonstrated an understanding of DOS 6.22, Win3.1, Win98, WinNT 4.0, Win2000, WinXP, MS Office Suite, GroupWise, Internet, Active Directory, Novell Client, Openview, IDX/RAD, Synapse, PACS, PcAnyware, LastWord, Service Center and Netilla
• Worked with multiple workstation types/ components and users
• Troubleshooted mainframe, desktop and laptop hardware and software components
• Demonstrated a fundamental understanding of TCP/IP, LAN/Wan, architecture and network/ local printing
• Reset users passwords and logon ID’s via Active Directory and Novell Client
• Escalated Helpdesk calls to 2nd (tier 2)and 3rd (tier 3) level support, per documentation
• Ghost imaged 87 Dell Optiplex Towers for students and teachers
• Configured Domain Name Server (created users/ profiles/ folders)
• Created/ Reset user passwords
• Unpackaged, configured and pre-loaded software on servers, PROLIANT SERVERS (DL140/ DL360/ DL380); per client specs
• Created CAT-5/ CAT-6 cables, mounted Servers in Rack, wired Servers to Cisco Routers or specified hardware, turned over to System Administrator group.

Desktop Engineer/ Field Engineer

Confidential, Philadelphia, PA

Responsibilities:

• Assisted in a Project that upgraded 44 PC’s to MS Windows XP and MS Outlook to Lotus Notes 6.0
• Backed up and then restored user data to server prior to swapping out old Dells / Compaq’s with new Dell Optiplex G260’s
• Collected user Email data (PST) s, (PAB) s, (DL) s and (SCD) s to be migrated from MS Outlook to Lotus Notes 6.0
• Installed Lotus Notes 6.0
• Setup Lotus Notes 6.0
• Migrated Lotus Notes 6.0 utilizing CMT (Common Migration Tool)
• Verified migrated user Email data (PST), (PAB), (DL) and (SCD) counts on new mail Lotus Notes 6.0
• Performed Lotus Notes 6.0 post testing and Forward Rule setup
• Provided 2-day End-User support
• Answering from 10 to 50 calls a day
• Closed and resolved 0% of calls (in-house helpdesk resolved all issues)
• Forwarded 100% of calls on to Tier 2/Level 2 and Tier 3/Level 3 support
• Unpacked/Setup/configured and replaced Confidential XSeries Server (5GX), View Sonic Q51 Monitor, Confidential 1312 Infoprint Printer, UPS (APC Smart 1000) and U.S. Robotics 56k Faxmodem V.92.
• As team Leader of 10 members, unpacked/Setup and pre-configured 6 Lexmark T632n printers per instructions
• Physically swapped out old user Lexmark printers with new devices per clients request
• Installed and Configured with data transfer software a COMPAQ NC6000 1.6GHz, 512MB, 60GB Laptop
• Inserted and ran a issued W2K Gold on new machine
• Ran the DMU (Data Migration Utility) to Backup User Data
• Updated BIOS
• Setup and Configured Network printers
• Configured Outlook, VPN Registry fix and NetMeeting
• Installed and mounted an HP PROCURVE NETWORK SWITCH in accordance with published instructions
• Installed and mounted an EQUINOX 3PO ESP-8 MI 8-PORT SERIAL HUB in accordance with published instructions
• Installed and configured a COMPAQ PROLIANT SERVER- ML330T03 2P X2.8/533 1GB in accordance instructions
• Installed and configured an HP 1700 UPS in accordance with published instructions
• Installed and configured an HP LASERJET 1300N PRINTER in accordance with published instructions
• Run CAT-5/ 5e patch cables
• Performed QA and End-User support
• Assisted in an Email Migration Rollout
• Deployed (52) new Dell Pentium 4 Desktop Computers to the work space of specified users (removed/replaced - old/new)
• Documented equipment ID’s, serial numbers and part numbers of old PC’s (computers) to be swapped out
• Documented and listed (14) local printers, default printers, remote printers and printer IP addresses utilized by each user
• Ran and executed a batch job that uploaded to a local server each users personal documents and critical data from old PC’s
• Ran and executed a batch job that downloaded from a local server user personal documents and critical data to new PC’s
• Exported and then Imported user MS Exchange 2000 Mail Server (*.PST) files to preexisting folders on users desktop
• Disconnected old machines and physically reconfigured new Pentium 4 Desktops in same location per client specifications
• Post installation process included packaging old equipment for shipment

Computer Operator/ Lead Network Technician/ Network (LAN) Support

Confidential, Plymouth Meeting, PA

Responsibilities:

• Contractor/ Consultant to SONY MUSIC, FIRST JUDICIAL DISTRICT FAMILY COURT, FIRST UNION NATIONAL BANK, QUEST DIAGNOSTICS, PHILADELPHIA STOCK EXCHANGE
• Monitored the DOS/VSE operating system and ES9000 CPU (mainframe)
• Submitted and executed batch jobs online to executebatch process while simultaneously managing input and output queues
• Retrieved, saved, and deleted reports via various POWER commands
• Notified and assisted supervisor and manager in problem determination and resolution
• Resolved JCL abends (i.e. space, syntax, VSAM errors, adding and deleting lines of code (steps), modify job card
• Assisted in the troubleshooting and resolution of various network related problems
• Monitored CICSO ROUTERS and SWITCHES and notified on-call personnel of loss of connectivity
• Performed Help Desk /Tier 1 support center functions during off shift and weekend hours for LAN and WAN users
• PerformedWindows 3.1 toWIN 98 Second Edition Operating System upgrades
• Installed JACS (Juvenile Automated ComputerSystem) specified workstations
• Setup (129) new workstations at various locations
• Upgraded RAM to 128mb on (226) existing workstation
• Upgraded Operating Systems on (22) existing NT workstations
• Installed, configured (JACS) and other core applications on all (377) workstations
• Verified (JACS) worked properly on each workstation
• Installed 100+ printers, configured, setup local, and network printers, per client *Performed a GHOST image from the old devices to the new
• Implemented a new Wachovia Bank network design and technology “NGN” (Next Generation Network)
• Lead a team of 4 - 6 Technicians and PC Data Collectors
• Inputted configuration data consisting of NT User personal and system information to ALTIRIS (online inventory form)
• Verified that a “USERINFO.ini” file existed prior to executing an “ALTIRIS INVENTORY” program via the Internet
• Ran a FTP (file transfer protocol) on the USER and PC configuration data
• Manually retrieved Network Printer Configuration Data and performed quality control on all PC’s and printers
• Reset and reconfigured local and network printers back to default settings
• Computer/ Console Operator for a UNISYS 2200 and an A19 mainframe system
• Responsible for the successful execution of batch and on line production applications, problem referral and resolution
• Performed daily batch processing and cartridge backups
• Monitored batch processing until shift completion
• Gave a verbal and online documented turnover of shift status in a 7x24 Data Center
• Performed the duties of a Mainframe Computer Operator at an Intermediate Level
• Monitored and maintained the following operating systems (Antrim, Med plus, HP, UNIX, VMS/ DEC-VAX)
• Performed daily backups on Antrim (VMS/ DEC-VAX) operating systems by entering CMS commands
• Streamed Medicare, Blue Cross- Confidential and Unisys jobs on HP 3000 real-to-real system
• Issued various UNIX commands via Sun Sparc Station/20
• Execute daily/scheduled HP3000 real backups
• Managed input job queues and notified and assisted supervisor / manager in the resolution of job abends
• Assisted in the troubleshooting of various network related problems
• Performed network related tasks as a helpdesk and LAN/ NT support operator
• Entered UNIX commands to ‘KILL’ users logged on prior to performing scheduled backups on an RS6000 box

Installation Technician

Confidential

Responsibilities:

• Repaired image quality for a Confidential fs-1900
• Removed and replaced Drum Assembly
• Removed and replaced Developer Assembly
• Cleaned machine
• Performed Quality Assurance
• Assisted in a Project that upgraded 75 PC’s to XP Professional and Lotus Notes 5.0
• Logged on as user to Legacy System
• Launched hyperlink DELLONEDESK.CHASE.COM
• Located user’s installation record and set start time
• Noted Legacy (new machine) information
• Verified old asset serial number
• Backed up user data using TSS DELAWARE ONEDESK profile
• Disconnected all physical cabling from old machines/ removed device
• Re-imaged new machines (re-build)
• Restored user data using TSS DELAWARE ONEDESK profile
• Set default printer for all machines and tested
• Launched all applications on all machines

Installation Technician

Confidential, Raleigh, NC

Responsibilities:

• Migrated users from Lotus Notes 4.0/ 5.0 with Windows NT 4.0 to MS XP Professional with Lotus Notes 6.0
• Compacted, backup, renamed and updated user Lotus Notes 4.0/5.0 key files
• Executed PC Transplant Pro V4.0 to Backup user data and settings
• Created a Network Ghost Boot Disk/ CD to migrate users from NT 4.0 to MS XP Professional
• Executed PC Transplant Pro V4.0 to Restore user data and settings
• Upgraded and configured Lotus Notes 6.0 on a MS XP Professional Operating System
• Synced Palm Pilot’s

Systems Administrator

Confidential, Portsmouth, VA

Responsibilities:

• Maintained, monitored and performed backups on MS Exchange Server 5.5 and Print Server
• Provided end-user field and local support for a user community of approximately 300 personal computers per Recruiting District (NRD), some PC’s were stand-alone and some attached to LAN’s. Approximately 100 hundred of the 300 PC’s were migrated from stand-alone to a single Windows NT LAN.
• Traveled from Philadelphia to various parts of Baltimore, Washington, New Jersey, Maryland and Delaware to administer field support to some 300 remote users
• Configured and Installed PC’s and Laptops to Windows NT and 2000 LAN and WAN Networks
• Provided customer support (Local and Field) in setting up microcomputers (laptops and desktops); installing software packages; provides user orientation on the use of hardware/software/network products, and wrote documentation as required.
• Identified problems and effects resolution of hardware/software/network functions: provides hardware maintenance such as board replacement cable switching, communications support, hardware replacement, installs monitors, printers and PC’s to local and remote (field) users
• Received, logged and investigate Customer Service Call (CSC) calls. Called users back on all CSC reports to insure responses handled in a timely manner.
• Resolved CSC calls based on established guidelines and written procedures for unresolved problems.
• Maintained hardware configuration files on all local and field devices
• Monitored systems status and performance of local and remote users
• Investigated system malfunctions to determine cause of problems and initiates corrective action and contact appropriate personnel.
• Insured total availability of all PC/systems, LAN and WAN connections
• Coordinated and documented computer maintenance, software maintenance and upgrades.
• Maintained records of software failures and ensures that routine user file maintenance is performed.
• Installed and provided maintenance of LAN and WAN related components.
• Performed diagnostic testing and system troubleshooting of LAN equipment
• Repaired and replaced LAN components and maintains hardware performance as required.
• Performed server and workstation connection, configuration, integration, and testing.
• Scheduled and performed preventive maintenance on all hardware systems as outlined, as well as upgrades systems components local and remote (field)
• Performed various elements of collecting data and tracking hardware/software to continually update the master database that centralizes the IT inventory.
• Handled requests for the collection and disposal of excess equipment (DRMO), Checked out hardware and software to technicians as required
• Monitored hardware status and call appropriate vendors to resolve equipment warranty issues.
• Processed and filed all warranty, license and registration information and updates database as required.

Computer Operator/ Level 1 Help Desk Support

Confidential, Philadelphia, PA

Responsibilities:

• Contractor/ Consultant to Temple University Hospital Information Systems 3333 North Broad St. Phila, PA 19140
• Performed the duties of a DOS VSE/ESA Mainframe Computer Operator of an Confidential 4300 series system
• Managed the TSO input and output queues utilizing various POWER (VSE) and MVS commands
• Performed AS400 and UNIX backups
• NAS and SAN Tape Library backups
• Monitored network interfaces and CICS regions (production and test domains)
• Entered UNIX commands to process jobs on an RS6000 server
• Shutdown CICS regions to perform scheduled IPL’s of the Confidential mainframe
• Executed local and remote FTP’s (file transfer protocols)
• Demonstrated JCL knowledge and experience
• Monitored processed jobs via peripheral equipment (disks, tapes, I/O equipment, and printers)
• Submitted and released production and test jobs via reader queue for nightly execution
• Performed first level helpdesk and LAN support and off-shift LAN support
• Monitored CICSO ROUTERS and SWITCHES
• Documented and tracked outstanding system and user related software and hardware problems via a LOTUS NOTES
• Utilized Microsoft Office Suite to update and modify the Data Center Procedure Manual, daily tasks and other procedures
• Answering from 50 to 125 calls in a 8 hour shift period
• Closed and resolved 80% of calls (opened and closed tickets, i.e. password resets, remote login to reinstall/launch applications)
• Forwarded 20-30% of calls on to Tier 2/Level 2 and Tier 3/Level 3 support

Computer Instructor/ Case Manager

Confidential, Blue Bell, PA

Responsibilities:

• Instructed and assisted students in the building of their own PC from scratch to be taken home upon the completion
• Instructed the students in the installation and usage of various software applications
• Instructed the students in the installation and usage of various hardware components
• Taught students how to create spreadsheets and documents via LOTUS NOTES 1-2-3 and Microsoft Office Suite 98/2000
• Implemented work place skills and etiquette
• Performed the duties of a Case Manager authorized by the Commonwealth of Pennsylvania
• Maintained, monitored, documented and updated students performance and behavior

Computer Operator/ Helpdesk Analyst

Confidential, Trevose, PA

Responsibilities:

• Contractor/ Consultant to Confidential 3440 Market St. Phila,PA 19131
• Monitored and maintained operating system platforms: MVS/XA and ESA, OS/390, ES9000 and UNIX
• Processed batch jobs via scheduling package CA-Scheduler
• Monitored the Production, Test and Development CICS regions
• Shutdown the CICS regions prior to performing a bi-weekly IPL of an Confidential ES9000 Mainframe computer
• Managed TSO and JES2 input and output queues
• Monitored interface connections to SMS via CDE (SOLARIS/ UNIX) applications
• Entered UNIX commands to ‘KILL’ users, SHUTDOWN and RESTART UNIX boxes
• Performed scheduled backups on an RS6000 server
• Edited the JCL of batch jobs that abended (i.e. space, syntax, VSAM errors, add anddelete lines of code (steps), job card)
• Resolved network related problems as a Help Desk operator
• Assisted remote users via MAGIC (Network Monitoring Tool that monitors connections to ROUTERS/ SWITCHES and PORTS)
• Rerouted, purged, restarted, inactivated, and activated remote network printers via DISPATCH (Network Monitoring Tool)
• Issued Tier 1 helpdesk support for Confidential / MAC and NT users also, notified on-call personnel of reoccurring problems
• Off shift Network Support for monitoring CICSO ROUTERS and SWITCHES

Computer Operator

Confidential, Philadelphia, PA

Responsibilities:

• Monitored EMC devices, CSU’s, Channel Extenders, Silo’s and DASD’s, UNISYS 2200/ A16/ A19 (mainframe)
• Monitored RS6000 (UNIX boxes), NT SERVERS, AS400’s (midrange) and Controllers
• Assisted in and monitored a process called Mirroring (XRC, RDSF, METROSTOR)
• Utilized LOTUS NOTES, Microsoft Office Suite and TSO to document the daily mirroring processes
• Managed TSO and JES2 input and output queues while monitoring CPU and job status via Omegamon (monitoring tool)
• Issued various MVS/XA and ESA commands via an Confidential ES9000 Operator Console
• Assisted Remote clients during their Disaster Recovery Testing
• Retrieved reports and viewed the status of jobs via SAR (system archival and retrieval)
• Provided Network and Help Desk support across all platforms (Tier 1, 2 and 3)
• Supported Help Desk in the resolution of outstanding IT problems
• Issued LAN/ WAN password resets, desktop support and various hardware and software support
• Performed off-shift LAN support included monitoring CICSO ROUTERS and SWITCHES
• Notified on-call personnel due to the loss of client connectivity

Computer Operator

Confidential, King of Prussia, PA

Responsibilities:

• Monitored, issued commands and processed jobs via an MVS/XA and ESA operating system
• Demonstrated knowledge of performing an IPL on an OS/390 (mainframe)and an ES9000 CPU (mainframe)
• Utilized ROSCOE, CA-7, and ZEKE/ZEB scheduling packages for batch processing
• Managed TSO and JES2 input and output queues while monitoring CPU and job status via Omegamon
• Retrieved reports and viewed the status of jobs via SAR (system archival and retrieval)
• Edited the JCL of batch jobs that abended (i.e. space, syntax, VSAM errors, added and deleted steps, modify job card)
• Pioneered and implemented usage and client support of the Confidential LPS/ NPS DOCUPRINT printers 6135 and 4635
• Piloted the creation of Payroll checks, special forms and interdepartmental documents via Confidential LPS and NPS

Senior Computer Operator/ Network Analyst 1/ Printer Operator

Confidential, Philadelphia, PA

Responsibilities:

• Trained new employees, issued first level LAN support (Help Desk) for PC and MAC users
• Documented various hardware and software related problems
• Lead Operator during Disaster Recovery Testing
• Turned over shift status report via PNMS (Peregrine Network Management System)
• Performed remote PC support utilizing TCPIP/ VSPS1/ VSV70/ DRSVTAM/ DRSTCP to resolve LAN related problems
• Monitored the status of an AMDAHL A CPU(mainframe) and Confidential 3090 CPU (mainframe)
• Submitted various batch jobs via CA-7 (scheduling package) and issued CMS commands as a VMS operator
• Assisted programmers in the testing and debugging of production and test programs
• Edited the JCL of batch jobs that abended (i.e. space, VSAM errors syntax, added and deleted steps, modify job card
• Performed all scheduled and daily UNIX/ SUN MICROSYSTEMS/ RS6000/ HP2000/ HP3000 and HP9000 backups
• Performed all scheduled and daily backups on the X-TERMINAL/ OPENVIEW/ 3420/ 3480/ 3490/ 3745 and a TANDEM AS400)
• Also, performed all scheduled nightly backups on OMNIBACK and all NT and NOVEL SERVERS
• Entered various UNIX and AIX commands on OPENSYSTEMS and SUN MICROSYSTEMS
• Monitored and entered various TACL commands as a TANDEM/ AS K20006 operator
• Performed all scheduled bi-weekly Mainframe IPL’s
• Solely responsible for maintaining, managing, revising and updating the Data Center Procedure Manual and shift procedures
• Solely responsible for migrating Data Center Procedure Manual and shift procedures from native TSO to LOTUS NOTES
• Documented and stored spreadsheets and reports
• Utilized Lotus Notes, Microsoft Office Suite, TSO and other Desktop Software Applications to process reports
• Monitored TSO and JES2 input and output queues
• Monitored CICS regions and reported any hung or stuck transactions that could potentially crash a production region
• Performed 1st Level Help Desk and LAN support
• Off-shift LAN support included monitoring CICSO ROUTERS and SWITCHES
• Notified on-call personnel of loss of connectivity
• Initiated supervision and intermediate level support of various Confidential, Confidential and IMPACT LPS’s and NPS’s (printers)
• Assisted in the creation of online documents via ELIXER ( Confidential software) that saved the department over $300,000
• Monitored the TSO and JES2 input and output queues
• Responsible for all post batch processing
• Lead Operator during Disaster Recovery Testing
• Manually decollated reports by department and user for AM distribution
• Performed daily maintenance and required service calls on Confidential, Confidential and IMPACT LPS’s and NPS’s (printers)
• Documented all outstanding printer related problems via PNMS (Peregrine Network Management Systems) for tracking

Aviation Ordnance man ( )

Confidential, Oak Harbor, WA

Responsibilities:

• Performed maintenance, technical assistance and weapons support for the EA-6B Prowler Tactical Warfare Aircrafts
• Participated in the Launching and Recovery of EA-6B Prowler Tactical Warfare Aircrafts onboard an Aircraft Carrier
• Trained new airman in flight and weapons safety
• Completed Ordnance Handling, Fire Fighting, Aviation and ECM (electronic countermeasure) school