Collection Agent Resume

SUMMARY:

Programming java and applications.
Web development: creation of dynamic website.
Experience in network security and computer systems.
In depth knowledge of programming and security of smart cards.
Solid knowledge in implementation of encryption algorithms. knowledge of different methods of attack and protection of encryption algorithms.
Ability to identify problems quickly and respond to customer needs efficiently.

TECHNICAL SKILLS:

Web development: JavaScript, CSS, CCS3, HTML5, jQuery, FileZilla Server, xampp Server, Apache.

Programming language: java, C, ADA, C++, C#, Assembly.

Data base: SQL, phpMyAdmin..

Operating System: UNIX, Windows 95, 98, 2000, XP,vista, 7, 8, 10, MAC OS

Software programming: Eclipse, Code::Blocks, Visual Studio, Pari / GP, Maple, Magma, Mathlab.

Networking: configure DNS application, Tivoli, Server Active Directory, Novell, Avaya telephony, Admin,VPN,WAN, VLAN, BNC batch, SSOMgmtConsole, Script BNC - ResetUsers, WksCfg, DHCP, Apache, Serv-U, TCP / IP, NFS, secure DNS, FTP, SSH, http, WinRoute, Proxy, IP sec, SSL, Firewall Router, Switch Software technical support from Bell, SIMON, Remedy, Lantern, SIMPLE.

Software cryptology: SafeGuard Easy, SafeGuard Private Disk, SafeGuard PRIVATECRYPTO, SafeGuard LAN Crypt, WinPT, Crypto 4.0 Software security: SecurE-Mail Gateway, SafeGuard PDA, Mamp, AATools, Mercury Mail Software Firewall and anti-virus: ZoneAlarm, PandaActiveScan.

Software authentication: SafeGuard Advanced Security, SafeGuard BIOMETRICS, Central Authentication Gateway, Central Signature Gateway.

PROFESSIONAL EXPERIENCE:

Collection Agent

Confidential

Responsibilities:

Contact customer by telephone to settle outstanding accounts.
Documenting customer records in each call with a comprehensive and efficient manner.
Help customers to make a payments by credit card or making a payment arrangements.
Provide technical support for problems of Internet telephone 3G in different platforms.
Assist the customer during the installation and configuration of applications as: illicoMobil and MobileMail.
Send data profiles like voice mail,Internet and telephone numbers on the SIM card.
Network Specialist and Integrated Technology Delivery, Server Systems Operations Manage and updat media for ( Confidential, Rogers, Air canada ) 01/ /03/2013. Confidential canada, Contractor: Kelly Services, Montr al (Canada)
Installing a new KVM switch in the communication room
Installing a new Monitor, Keyboard, and Mouse in the communication room
Removing the existing STAR system server
Relocating the S001 server into the network rack Re - imaging the Primary Fi-pay server as S002
Re-imaging the Secondary Fi-pay
Imaging all remaining registers
Technical Support Internet, Telephone and Cablefrom 2008/ /03/06. Confidential
Handling incoming technical support calls
Diagnose and resolve technical issues
Identifying the client s needs, serve as consultant
Promote various products and services
Desktop Support and Integrated Technology Delivery, End User Support (BNC infrastructure branch and SAE) from 2008/ /09/26(End of Project) Confidential Canada, Contractor: Kelly Services, Montreal (Canada)
Applied problem solving techniques
Develop solutions using Confidential products and applications(Tivoli, As400, Mainframe, Tandem)
Develop solutions using Architecture
Provid support for technicians and supervisors in branches
Management of system users
Use tools of BNC network management

Technical Support

Confidential

Responsibilities:

Responding to telephone calls related to technical problems for cable television, Internet and telephone systems (TCP / IP, VOIP, Windows 95, 98, 2000, XP, vista, 7, Mac OS)
Diagnostic advice, counseling the customer, resolving problems over the phone, minimizing unnecessary trips for technicians to customers (example: network configuration, like IP addresses)
Explain and assist customer to connect and use the equipment and if necessary, refer the case for further resolution according to the procedures (installation of USB Technology, network configuration Wireless)
If necessary, initiate calls to customers to clarify diagnoses and solve a technical problem.
Work as a team member with related departments
Installation, configuration, troubleshooting routers, Switch, network cards, firewalls.

Technical Support of Internet

Confidential

Responsibilities:

Provide technical assistance for Bell Sympatico
Recommend value - added services to clients
Recommend migration and updates for customers
Installation of TCP / IP, secure DNS
Improve customer service with empathy and efficiency
Respond effectively to customer questions
To ensure that customer's problem is solved

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