Information Systems/Business Analyst Resume Orangeburg, SC - Hire IT People

SUMMARY:

Capable IT professional with advanced experience in database management, systems analysis, and visual basic applications. Progressive communicator and outgoing team player equipped with effective problem solving skills, open to work in different technology environments and platforms, with a strong desire to learn
Problem Solving
Database Management
Troubleshooting
User Interfaces
CRM - Visio/ Dynamics
Microsoft SQL Server

WORK EXPERIENCE:

Confidential, Orangeburg, SC

Information Systems/Business Analyst

Responsibilities:

Manage and support the College's enterprise database and related systems to include documenting, reporting and security
Responsible for researching, planning, implementing and testing IT Help Desk and Asset Management solution for college
Administers internal and hosted database management systems and provides college-wide support (programming, reporting, monitoring, coordination) for various college information systems (ERP, CRM, LMS, HDMS)
Responsible for Sharepoint development and management.
Provides technical support for College data systems, including contact with vendors for software packages support and problem resolution
Participates in the development, installation, testing, and implementation of new and modified information, records management, and/or administrative systems

Confidential, Columbia, SC

Operations Auditor

Responsibilities:

Responsible for creation and implementation of Sharepoint site for use by leadership including Director and Plan Director to report metrics for company activity
Audited accuracy of new group set-ups, existing contract changes, group terminations
Designed, implemented, and managed data review processes to ensure accuracy and integrity of PDM/Credentialing data reports to meet regulatory and operational requirements
Executed risk based audits evaluating controls and processes for scalability, efficiency, and risk mitigation strategies
Compiled audit findings and report to management, making recommendations for modifications and improvements to operations, systems and procedures via work plans, graphs and reporting metrics

Confidential, Columbia, SC

Quality Auditor

Responsibilities:

Monitored and evaluated the accuracy of business unit processes; documents findings in database system foradditional analysis
Initiated the revision and recreation of the Quality Assurance Deduction Register Manual for improved operational efficiency and internal audits
Assisted with maintaining databases through system maintenance and system error repairs
Collaborated with leadership to provide additional opportunities to new employee in areas of identifiedoperational issues
Actively participated on the client relations project to track invoice discrepancies and provide feedback tomanagement; implements process improvements to reduce errors to alleviate suspense

Confidential

Accounting Specialist

Responsibilities:

Proficiently reconciled and balanced invoice payroll accounts
Ensured prompt and accurate account calculations and adjustments; Reviewed received payments to determineaccelerated disposition of receivables
Identified and resolved payment discrepancies, liaising root cause analysis and corrective actions to accountmanagers, team leads, group administrators, agents, and supervisors
Instrumental in the strategizing of methods to increase productivity of departmental collection goals and deadlines

Confidential, Columbia, SC

Senior Mortgage Collections Specialist

Responsibilities:

Acted as team lead for IT support during afterhours
Delivered daily technical support on all basic client hardware and software products and escalated problems appropriately; monitored and maintained ownership of work orders to ensure prompt problem resolution
Provided basic maintenance and support via telephone and/or e-mail regarding software/hardware products
Collaborated with departments to implement macros through visual basic applications used to support the payment processing procedure
Facilitated the collections process through tactfully collecting on delinquent accounts and negotiating satisfactory payment arrangements with past due customers