SUMMARY:

• Over 13 years of experience in software development and maintenance

TECHNICAL SKILLS:

Business Areas: Sales Customer Service and Support Marketing Partner Relationship Professional Services

Languages: Apex, Visualforce, BigMachines Lang, Java, Html, CSS, Siebel eScript, Siebel VB, PerlOperating Systems:Window Vista/7/8/10

CRM Products: Salesforce.comBigMachines / Oracle CPQSiebel

Data Bases: Sql Server, Oracle

Software Methodologies: Agile, Waterfall

PROFESSIONAL EXPERIENCE:

Confidential

CRM/CPQ Consultant

Responsibilities:

• Design and development on Salesforce and Oracle CPQ (BigMachines)
• Business Systems Analysis; process rationalization in Sales, Product management, Service Cloud and Professional Services
• Application Architecture

Confidential, Missoula, MT

Information Systems Engineer

Responsibilities:

• Design and development on Force.com; including Configuration of Salesforce using out of the box features and custom development using Apex and Visualforce
• SFDC Instance management
• Development and/or configuration of Config and Commerce modules of BigMachines, including scripting in BML
• BMI Instance management
• Business Systems Analysis; process rationalization in Sales, Deals Desk, Product management, Marketing, Service / Customer Advocacy and Partner relationship

Confidential, San Jose, CA

IT Consultant

Responsibilities:

• Create functional and technical specification design based on Business Requirements document
• Configuration of Salesforce out of the box features
• Development and/or configuration of Config and Commerce modules of BigMachines, including scripting in BML

Confidential, San Jose, CA

Lead Developer / Business Systems Analyst / Administrator

Responsibilities:

• Systems Analysis of various service horizontals including Sales Operations, Technical Assistance Centre, Channel Operations, etc in the Organization
• Configuration and Development of feature requests pertaining, but not limited to, Saleasforce.com and BigMachines
• Instance Management
• Production Support

Confidential, Sunnyvale, CA

IT Consultant

Responsibilities:

• Create functional and technical specification design based on Business Requirements document
• Configuration of Salesforce out of the box features that include creation of page layouts, record types, users, workflow rules, Approval Processes, Assignment rules, etc
• Development of Config and Commerce modules of BigMachines, including scripting in BML

Confidential, San Jose, CA

Sr. Developer

Responsibilities:

• Design and development
• Interaction with offshore team on task assignment.
• Root cause analysis of Production defects/issues.
• Develop test cases and perform unit testing.
• Fix the defects found during testing
• Participate and maintain the Knowledge Transfer Process.
• Code deployment with impact analysis

Confidential, San Diego, CA

Technical Analyst

Responsibilities:

• Gap Analysis; Out Of the Box features (OOB) vis - a-vis business requirements
• Understanding the requirements and sharing the same across the team

Confidential, Dublin, OH

Developer

Responsibilities:

• Preparation of Functional Specification documents for quarterly releases, MCC 1.8 and MCC 1.9
• Preparation of Technical Design documents for quarterly releases, MCC 1.6, MCC 1.8 and MCC 1.9
• Configured a new View to display logged in user’s accounts’ Service Requests as part of MCC 1.6
• Designed and Implemented Automatic E-mail alerts upon the occurrence of specified SR events like Exceed SLA, Change Sub Group and Change Owner as part of MCC 1.8
• Developed Workflow Policies and Processes to automate business processes
• Configured Applets, Views, Screens Business Components, Joins, Pick List, Links using Siebel Tools
• Build activities in a typical project release
• Initiating meetings with clients during requirements gathering phase
• Siebel administrative tasks like configuring the communications drivers and profiles, giving access to the application, performing database extracts and maintenance of the Development and Test environment boxes.

Confidential

Developer

Responsibilities:

• Understand and analyze the business requirements and share the same across the team
• Configured Applets, Views, Screens, Business Components, Joins, Pick List, Links using Siebel Tools
• Designed and implemented the solution to automatically turn on/off the e-mail communications that are sent to Service Request contacts upon certain SR events like Open Acknowledgement, Close Acknowledgement, etc
• Written Test Cases and involved in Testing Process in Development and System Test environments
• Prepared and maintained System Design, Configuration and Deployment related documents
• Write eScript in Business Services, Business Components to build additional business logic, Create Workflow Policies and Processes for business automation
• Build activities in a typical project release

Confidential

Developer

Responsibilities:

• Part of the delivery team in the Fulfillment of the WLR3 Analogue product set and associated functionality for the Modify Order scenario as a Siebel EAI developer.
• Created Workflow Process to perform database operations and order validations
• Added XML to EAI Converter to convert the XML document to Integration object hierarchy and the Siebel Adapter to update the OneSiebel System
• Created Business Service and written eScript to perform Outgoing Call Barring Validations in the modify order scenario.
• Built business rules using Siebel eScript in Applet, Business Component objects
• Configured Business Logic Layer by updating properties like validations and creating calculated fields.
• Used User Properties around fields and business components to meet the business functionality.

Confidential

Developer

Responsibilities:

• Implementation of Change Requests from Client Side
• As part of server side delivery team, fixing of bugs reported from client side in the Mastercraft Java Product version
• Helping Clients, viz in modelling using Adex, generation Of code using Mastercraft
• Configuration Management and Patch Release