SUMMARY:

• An IT Support Engineer with over 25 years total experience in Government, Aerospace, Medical, Finance, Broadcast and other industries. Experience covers a wide range of products & solutions including over 20 years in Microsoft Windows Server support.
• Sr. Windows Server Support Engineer
• Client Support for computer hardware & software
• Systems Installation, Administration, Deployment & Maintenance
• Facility IT Management
• Application Support
• Network & Systems Design, Monitoring & Security
• Backup & Disaster Recovery
• IT Project Management
• Systems Analysis
• Web Design & Administration
• IT Audit, Risk Assessment
• Security & Compliance

TECHNICAL SKILLS:

Platforms: MS - DOS, OS/2, Windows Workstation & Server products 3.X, 95-2008, MS SBS, MS Active Directory, MS Sharepoint Administration, Red Hat Linux (Fedora & Enterprise), Debian Linux, Suse Linux, Apple Mac OS, UNIX & VAX/VMS. Novell, Appleshare, Citrix/Xen, VMware, Microsoft Hyper-V

Hardware: Wintel Platforms, IBM AS/400, OS/390, Compaq Proliant, HP RS & Netserver, IBM E-Server/Netfinity; NEC, Dell, Gateway, SAN/NAS products (IBM, HP, Compaq, Sun & proprietary), telecomm switch systems, Assorted X Brand Servers & Workstations. NC & CNC Systems, CAD/CAM systems.

Networking: Cisco Switches Routers, Firewalls, Sonicwall, HP Procurve Series, 3Com, IBM, Foundry Switches & Routers, DLink, Netgear, Linksys, Avocent, Other Firewalls, Routers, Switches & Hubs. 3Com Total Control RAS & VPN systems. CSU/DSU's, Bridges and other related networking equipment.

Security/Anti Virus: McAfee Enterprise & PC products, Norton Enterprise & PC products, Sonicwall Systems, Juniper, Xwall Security products, Cisco firewall & security products.

Telecom: Cisco & Polycom SIP/VOIP Hardware. Cloud based VOIP Systems from Various Vendors (C Confidential, Five9, IP5280, other)

Monitoring & Tools: What sUp Gold, Kaseya, SolarWinds, Maxview, Netscout,, HP Openview, Wireshark, Ethersnoop, Ethereal, Visio, Smartdraw, Other

Scripting: Perlscript, Javascript, VBscript,TCL, Windows PowerShell, Korn, DOS Batch

Languages/Web Utilities: Visual Basic, Java, Active-X, Visual C++ and Visual J++, HTML, Sharepoint, ColdFusion, NetObjects Fusion.

Backup/DR Solutions: IBM Tivoli (ADSM) backup/recovery system, Veritas Netbackup (Datacenter), Veritas (Symantec) BackupExec, Bakbone (Netvault), various other solutions. ADIC Tape Libraries, IBM Disk & Tape Libraries, Quantum, other

General Software:, Microsoft Office, Lotus SmartSuite, Lotus Notes/Domino, Microsoft Exchange, Apache Webserver, Microsoft IIS, PageMaker, WordPerfect, Adobe PhotoShop, Corel Draw, Microsoft Access, Filemaker Pro, DBASE III/IV, Lotus Approach, Paradox, SQL Server. ORACLE.

Messaging Systems: MS Exchange, Lotus Notes, Good Technologies, Blackberry Systems, Thunderbird, Pegasus, Eudora.

Healthcare: Healthland EMR, HIPPA & HL& Compliance products

PROFESSIONAL EXPERIENCE:

Confidential

IT Engineer / IT Operations Manager

Responsibilities:

• Manage the day-to-day operations of multiple Data Centers
• Manage relationships with IT Partners
• Handle IT Ticketing, performing & assigning issues and seeing them all through to resolution
• Handle issues for the internal and customer based systems
• Management of Windows based servers in both Physical & VM environments (Vmware & Hyper-V)
• Manage multiple Firewalls (Sonicwall & OpenVPN) and network equipment located at dual Data Centers
• Handle issues with Laptops, Desktops & Servers at the World HQ for Confidential

Confidential, Hampton, VA

Systems Engineer

Responsibilities:

• New systems installation - Installation of new Server, Workstation, Laptop, printing, scanning, etc. hardware for a wide variety of business types
• Network hardware installation & support - Installation of new routers, firewalls, switches & wireless systems
• Systems support - Troubleshoot issues related to computer hardware or software and resolve these issues for end user clients
• Software installation & support - Installation & setup of all types of software products.
• Virus & Malware removal using a variety of tools
• Microsoft SBS Server installation & support - New system & Migration services
• Web systems consulting - Web Hosting setup, Basic business Website setup, SharePoint setup

Confidential

Sr. Systems Administrator

Responsibilities:

• Responsible for the end-to-end administration of Windows Server Systems and all software products on those servers in both hardware and virtual environments, VMware (about 60% VMware, 40% Physical at that time) located at various Data Centers throughout the USA.
• Primary support engineer for internal Microsoft Sharepoint sites in LMCO Space Systems including administration of MS SQL Servers handling the databases
• Primary support engineer for internal Windows based IIS Web servers and site administration
• Day-to-day tier 2/3 end user support for both standard and non-standard applications on Windows 7 & XP laptops/Desktops. Apps included Microsoft Exchange, Office Apps, Custom Web applications for Space Systems
• Active Directory support role including setup of OU structure for specific organizations within Space Systems and Move/Add/Change activities for end users
• Data Center Migration Team Specialist. In this role I support the migration of servers & services from internal facilities to LMCO Data Center locations. This includes pre-planning, migration day activities and post migration support.
• Microsoft SQL Administration ( R2) plus SQL DBA duties
• Day-to-day administration duties, upgrades/updates, ticket resolution (Remedy) of server related incidents
• Creation & completion of Change Management issues and responsible for making these changes
• Backup & Restore of files for clients

Confidential

Security Analyst/Systems & Network Engineer

Responsibilities:

• One Primary role of Privaplan is to perform IT Risk, Security, HIPAA & Meaningful Use Compliance Assessments/Audits for the medical industry. Work entails both the evaluation & risk analysis of the IT Infrastructure of these medical practices as well as Mitigation/Consulting Services, such as installation of new equipment, working with Vendors to improve Security, etc...
• services on Windows 2003, 2008 server & various Firewall setup & operation & hardening against intrusion
• Project & process management for all projects I am assigned to work

Confidential

Responsibilities:

• Initial project was to perform a migration from the existing NT 4 environment to a 2008 R2 Server environment and Setup of Active Directory and associated applications (Office, Exchange, Project)
• Project management for the migration from Win4.x to Win 2008 R2 AD
• Built initial Active Directory and migrated all users to this new environment
• Build Servers (HP Proliant DL360, DL380 Series) for deployment in their Data Center
• Installed Sonicwall NSA series firewalls to replace older Checkpoint firewalls
• Replaced & Managed Cisco & HP Networking components
• Analysis of current environment and make recommendations for further improvements & updates
• Setup of Xen/Citrix Virtual Server environment for the deployment of EMR System at the medical center facilities. This included a full deployment of Windows based Tablet & Handheld computing devices for the medical staff for their primary out Confidential t clinic
• Working towards HIPPA & Meaningful Use Compliance for SPRHC

Confidential

IT Support

Responsibilities:

• Installation & configuration of new systems, servers & network equipment
• Support of all end users throughout medical facilities on any IT related issues. This included standard & non-standard apps. Email, Office & all Medical practice software products
• Installation of Network Equipment, specifically Cisco Routers, Switches, Firewalls & Sonicwall NSA Series Firewalls
• Software Installation, Support & Upgrades including O/S and Applications for all end users. This included Microsoft Office, Exchange, Healthland EHR and other medical related software products
• Provide Risk & Systems Analysis, making written recommendations for systems improvements
• Backup & Disaster Recovery planning & implementation
• Provide support for various Hospital equipment computer systems. CT Scanners, Xray Systems, Lab systems, etc
• IT Consultant to suggest, plan & implement new IT Solutions.
• Participate in the strategic planning of ongoing IT activities including projects & maintenance type work
• Installed & managed the VMware/Citrix environment for multiple clients as well as internal applications

Confidential

Senior IT Specialist

Responsibilities:

• Installation & configuration of new systems, servers, desktops, network, printer equipment
• Software Installation, Support & Upgrades including O/S and Applications.
• Provide Detailed Documentation of all work performed at each location. This includes System & Network diagram updates, updated installation documents, updated operational documents.
• On-Call 24x7 as required.

Confidential, Castle Rock, CO

Network Software Systems Engineer

Responsibilities:

• Installation, Configuration & Support of the Maxview Network Monitoring System in both a Linux & Windows system environment. Over 500 RedHat Enterprise Linux & Windows 2000/2003 based systems were deployed throughout the USA. Linux & Windows based Servers & Workstations were deployed at the 5 primary & 5 backup control sites.
• In charge of all onsite activities for Datapath including process & project management of the for deployment of new code, new equipment or other items at all Confidential facilities
• Helped maintain a Network comprised of Cisco Switches & Routers, Tandberg Encoders/Decoders, Evertz MVP’s, Radyne Mods/Demods and various other vendor network gear
• Installation of all associated hardware & software on which these applications reside.
• Assisted in the building of 2 new Primary, 2 Backup Confidential Broadcast Facilities in Arizona & Minnesota. These Facilities house hundreds of Servers, Routers, Switches & Video Transport Devices all of which are added to the global network scheme.
• Due to the constant expansion of DTV, there were new Satellite transmission buildings being built on a regular basis. Part of my tasks was to help install new equipment, set it up on the network, work with the other departments (Facilities, Broadcast Ops, NOC Ops, etc...) in bringing new equipment online and tested through to ‘Go-Live’ status.
• Installation, Service & support on Dell & HP, Linux based (Redhat Enterprise & Debian), machines & Windows 2xxx Servers & Workstations.
• Interface Maxview, NMS with Confidential ’s diverse network environment assisting DTV Engineers on how to correctly interface this product into their network & systems infrastructure. This includes monitoring & control all Satellite control systems, Head End systems, Set-Top systems.
• Maintenance & updates of LDAP & MYSQL databases for all equipment & objects located through Confidential ’s network.
• Consultant for the design & implementation of new ways that Datapath Software products can provide value to the customers operations
• Create network & system documentation for installation, testing & support of all affected systems
• Backup/Recovery of Datapath Servers & Systems at Confidential locations using a variety of tools (Netvault, SAN, Replication, etc…)

Confidential, Denver, CO

IT Consultant

Responsibilities:

• Selection, Installation, Configuration & Support of Microsoft Servers (NT2000/2003), Linux & Apple based Servers & Workstations (Mac OSX, Xserve)
• Installation & Support of all types of Network hardware; Cisco, Juniper, Sonicwall, HP, Netgear, Linksys and others
• Installation & support of Microsoft Server & Client based applications including Small Business Server
• Application Support for both standardized & custom software applications
• IT Move Specialist. I would assist companies in the selection of Space that meets their IT Requirements, provide the Project Management during the move process, assist in the actual move of equipment from one location to the next, assist users at the new location with issues that arise post-move.
• Installation and configuration of VMware & Citrix based solutions per customers specific needs
• Selection, Installation & Configuration of Network Infrastructure both wireless & wired
• Firewall & Security Installation, Setup & Support
• Website Design, Creation & Maintenance
• Project & Process Management
• Anti-virus, Anti-spam software setup & configuration
• Security configuration designed for type & size of business
• Support of all kinds of computer Hardware, Software & Network systems

Confidential

Team Lead

Responsibilities:

• Senior Engineer responsible for over 150 NT/2000 servers
• Solution Architect for the move of the OnCommand Data Center from San Jose, CA to Denver, CO
• Migration from a Novell Network environment to a MS NT/AD environment
• Responsible for managing a MS Exchange environment located in 3 Datacenters
• Managed all IT personnel in the internal IT organization
• Managed all projects relating to the installation of new hardware or software in the NT/2000 environment
• Helped manage a Network comprised entirely of Cisco Switches, Routers & Firewalls located in 3 Datacenters
• Helped setup & manage a VMware based solution to access remote based servers located in sites across the USA
• Helped redesign and Manage a WAN of over 750 nodes worldwide on a Cisco backbone
• Helped Manage a LAN in Corporate HQ as well as in our multiple Data Center facilities
• Architecture and implementation of all Security policies corporate wide
• Design and implementation an IT Disaster Recovery solution utilizing Veritas Netbackup and Datacenter products. Administration of 3 Datacenter Servers in a muti-platform environment of IBM X-Series Servers, SUN Servers & HP-UX systems. This included MS Exchange environment of 5 servers in 3 datacenters.
• Responsible for the deployment, including pre and post deployment testing, of all applications
• Managed all Anti-Virus and Anti-Spam efforts corporate wide using McAfee Enterprise software and Xwall products
• Implementation and administration of a Good Technologies (Blackberry like) server solution for PDA/Cellular email, messaging & remote calendar solutions
• Primary contact for all IT vendors, including contract development and oversight

Confidential, Denver, CO

Manger, Information Risk Management Practice

Responsibilities:

• Provided on-site support in the implementation of best-practices for IT Infrastructure and Security.
• IT Audits & Risk assessment for all IT Infrastructure & Applications
• Project Management for Confidential customer IT related projects
• Assessed and documented current IT practices, policies and procedures, including overseeing implementation of changes to infrastructure, security and Disaster recovery
• Made recommendations in all areas of IT infrastructure on improving application, network or processes.

Confidential, Denver, CO

Advanced IT Network Specialist

Responsibilities:

• Responsible for LAN/WAN services in three locations on a Cisco and Xylan Backbone.
• Managed NT/2000 & Linux (IBM, Compaq, HP) servers in two Data Centers and regional offices, and a Compaq based SAN solution.
• Assisted in a migration project from HP/UX & SUN OS server based application environment to a Windows based environment
• Primary NT Engineer for a major upgrade to Hyperion Financial Applications, including project management, initial testing of application functionality, regression and load testing during the rollout.
• Managed the corporate-wide MS Exchange environment.
• Worked on a WAN redesign, including testing and implementation of a new Frame-Relay network provided by Sprint.
• Assisted in the implementation & day to day management of Tivoli Storage Management (TSM) solutions.
• Worked in a team which Developed & implemented a DR Solution that included creating an offsite Hotsite as well as documenting the entire recovery process.
• Implemented & Administered Remote access for all offices Worldwide including all VPN/dialup Hardware & Software. This included extensive travel to all CoBank offices worldwide to help in support of various IT efforts & office relocations.

Confidential, Denver, CO

Senior Information Technology Engineer

Responsibilities:

• Sole responsibility for supporting the entire IT Infrastructure contained within the DIA Corporate HQ. This included all Servers, Workstations and Applications for about 100 users
• Originally this was a Novell Network & Lotus Notes environment. We migrated to a MS Windows/MS Exchange network during my time there and I was responsible for planning the rollout of Exchange/Outlook to the end users
• Supported outside vendor servers located in the IT control center, including NT, UNIX & OS/2.
• Primary Project Manager for all IT related rollouts of new services, applications & hardware.
• Responsible for backup and recovery operations in the Data Center, including documentation and testing of disaster recovery scenarios to ensure recoverability.
• Responsible for testing and rollout of all IT applications and services.
• Liaison to all vendors for any required services.

Confidential, Honolulu, HI

Field Engineer/Branch Manager

Responsibilities:

• Installation, Support, Maintenance and for a Point-of-Sale (POS) touch-screen based computer system in the hospitality industry. Hotels, shops, restaurants were our primary clients. This included initial installation and on-site Software & Hardware support of all systems located throughout the State of Hawaii.
• Responsible for the project management for all installations & upgrades.

Confidential, Point Honolulu, H

Service Manager & IT Systems Engineer

Responsibilities:

• Managed day to day operations of all service center related activities for all offices of HCI, including assignment of field service calls and validating proper completion.
• We specialized in the Installation & Support of Novell & 3Com based network solutions.
• A prime support contract with Kaiser Permanente & the Queens Medical Center where I provided technical support, product installation & consulting services for these facilities
• Authorized Apple Service & Support.
• Performed repair and maintenance of computer equipment both in the field and in-shop.
• Installation of all types of Server, Workstation & Network hardware and software solutions.
• Software support for systems located at companies throughout Hawaii.