OBJECTIVE:

• To obtain a rewarding position in a “supercharged” environment in which my skills, knowledge, and experience will be optimally utilized.

TECHNICAL SKILLS:

Cisco Unified Communications Engineer: VoIP Signaling Protocols - MGCP, SIP, SCCP, H.323, as well as transport protocols RTP, and RTCP. Experienced with QoS implementation. Experienced with configuration of CME/SRST dial-peers and CUCM dial-plans, Cisco Unified Communications Manager versions 4.x, 5.x, 7.x, 8.x, 9.x, and 10.x; and dial-plan configuration Unity Connection, UCCX, and CUPS application servers. Cisco 28xx, 38xx, 29xx, and 39xx ISR-Voice Gateways, 79xx, 89xx, and 99xx IP phones, IP communicator/ Jabber/ MS Lync integration; Voice/Data converged network troubleshooting. UCCX skillset: Cisco IVR Administration, Maintenance and Support; Cisco ICM/IPCC IVR Scripting, ACD/ CSQ configuration, and CAD desktop; Wireless Engineer: Expertly skilled in Site Survey Assessment, Bandwidth and Spectrum Analysis, and Monitoring & Reporting tools. Cisco Nexus 7000 and 5000 series; 65XX and 45XX Catalyst switches, Cisco 3750-X; Big-IP F5; Cisco IOS: routing protocols OSPF, BGP, EIGRP, RIPv2, layer 2/3 switching, VLANs; STP Spanning Tree Protocol; ACLs; firewalls; wireless technology; Tier III network troubleshooting, proficient with use of Wireshark, Solarwinds, and Cisco Prime Collaboration; circuit testing and troubleshooting: ticket resolution; system administration: Active Directory/LDAP, DNS, DHCP, Telecommunications Systems (IP-PBX, TDM PBX) administration, maintenance, repair, and installation, SS7,Circuit testing and troubleshooting: T1, DS3, and OC-3 to OC-192; Technical Writing expertise: SOW, RFP s, BoM s, and white papers; Ticket Resolution: Peregrine, Remedy, Expert WAN Engineer: ATM, Routing/ Switching, SONET, Secure Encryption

PROFESSIONAL EXPERIENCE:

Confidential

Network Architect

Responsibilities:

• Develop Network Solutions for Confidential ’s Enterprise Clients, to include infrastructure Data Center planning, integration, and design. Provided planning, designing, and implementation of complex Cisco Unified Communications (UC Deployments and upgrades up to and including CUCM 10.5).Conduct high-level customer presentations, and provide support for Pre and Post sales technical support to include Bill of Materials, Data Center Survey, and Design proposal. Collaborated with customer, vendors, and internal teams to deploy designed solutions. Assisted in technical sessions with customers to discover requirements and develop solutions. Prepared project design and documentation. Participated as a “hands-on” Collaboration deployments. Configuration of Cisco Voice Gateways/ Trunks: H.323, MGCP, and SIP. Additionally, configuration of Cisco UCM, Unity Connection, and Unified Presence, Cisco Emergency Responder, and UCCX Application Servers.
• Data Engineering Support: Configure MPLS CE Routers for Business Clients, including BGP, OSPF, and L2/L3 Switches to include: 3850, 2960-XR, and 2960-S models. Configure OOB management and Riverbed WAN Optimization devices; Configure Implementation Plans for system cutovers and provide Day 1 support, Create Change Tickets for Change Management Process, and perform cutover’s and Day 1 Support. Update Visio Diagrams, Documentation for Asset Inventory, and Low Level Design Documentation.

Confidential

Technical Architect

Responsibilities:

• Receives user requirements for telecommunications services and products. Designs VoIP, VTC over IP, and network solutions in accordance with those requirements which fit schedule, performance and budget constraints Identifies communications hardware and software interdependencies and resolves conflicts as appropriate. Manages large scale communications project implementations and migrations.
• Researches new communications technologies and service price trends and recommends changes to network architecture and topology as appropriate. Establishes the necessary communications hardware and software infrastructure as necessary to support network applications and collaboration tools including: Jabber/XMPP, IP Video, Cisco Unified Call Manager, Unity Connection, SIP Trunking, SRST, LDAP/Email, Digital Signage, among others Multi-tasks while managing multiple projects including the VTC over IP and Unified Capabilities design documentation. Creates presentations for senior leadership and chairs meetings including Engineering Review Board/ Peer Reviews. Mentors and trains junior staff and serves as Tier III level support for Operations team.

Confidential

Sr. Solution Engineer

Responsibilities:

• Participates in the planning, design, and implementation of UC Service Delivery Projects. Provides recommendations and guidance for system migrations, service launches and technology initiatives Expertly conceptualize, design and configure CUCM, Unity Connection, SRST, SIP Trunking, H.323 Gateways, CTI Ports/ JTAPI Triggers & Call Flows, UCCX Scripting, and other UC application’s building blocks: Partitions, CSS's, Device Pools, Users, Extension Mobility, MOH, DN/DID,BAT Files, their modification and import, media resource/conferencing, gateway configuration MGCP, H.323 and SIP, Dial-peers, COR, PRI/T1, SRST, ICT/UC Clusters, Route List, Route Groups, Hunt Groups/List, Translation Patterns, TEHO, CTI RP Performs upgrades of UCM (CallManager), Unity Connection, and UCCX at client premise. Implement, Design, and configure QoS (Quality of Service). Migrates HW MCS Servers to virtualized
• UCS servers and installed equipment on converged network. Integrated CUCM and CME with Microsoft Lync. Designed the migration strategy, and assisted with Build Documentation, Configurations, Network Assessments, PRI turn-ups, and cutovers. Performs Configuration of Voice Gateways, including, but not limited to Dial-Peers, Call Routing, Translation Patterns, CSS and Partitions, Trunking, Media Resources, and Device Pool settings. Creates documentation for technical staff as well as end-users. Performs IOS and Software upgrades as needed. Conducts traces and uses RTMT for troubleshooting assistance and monitoring. Assists with the Bill of Materials planning and ordering of equipment from a pre and post sales perspective. Performs Tier III level troubleshooting of Voice/ Video/ Data network to include Wireless networks. Attends and leads weekly meetings with Sr. Level Management and Technical Staff.

Confidential

Defense Logistics Agency -Philadelphia Network Architect

Responsibilities:

• Leads the full life cycle design of customer LAN, including planning, implementation, and testing of DoD network. Creates High Level and Low Level Architectural documentation and guides for LAN team and Senior Management. Lead Engineer for both the VoIP and Wireless networks. Performs and analyzes site surveys, spectrum mapping, and bandwidth assessments for wireless coverage expansion. Manages, monitors, and performs Tier 3 troubleshooting of the IP Voice and Data (wired and wireless) systems. Technical Lead for Enterprise VoIP Migration: Cisco Unified Communications Manager (CUCM) 8.x., Unity Connection, UCCX, and CUPS application servers running 8.x platform. Configured 29xx/ 39xx Voice Gateways for SRST and QoS implementation. Tasked also with Integration of Microsoft Lync 2010 w/CUCM. Responsibilities included planning, implementation, maintenance, troubleshooting, and management of new Enterprise Help Desk located in Ogden, Utah. Implemented customized reporting that was used to reduce business costs and have a positive effect on resources. Communicated with various telecom vendors, service partners, and outsource providers for support of Enterprise Voice/ Data network.
• Worked with the design team to implement and test new applications and scripts in the IPCC/UCCX call center environments. Prepared the network for VoIP implementation to include SIP based Trunking thru the DLA WAN. Evaluated, performed traffic analysis, and evaluated security risks of changing from TDM to VoIP (SIP- based) network. Worked with Service Providers on the configuration, design, and traffic patterns, including failover/ redundancy testing and DID delivery. Responsible for the planning and design, and Implementation of the SIP based network, including the connectivity to DISA. Performed testing and configuration on the Enterprise VoIP network prior to go-live cutovers at each DLA location. Makes recommendations for network upgrades and performs functional testing and analysis to maintain a high availability network. Performs and maintains the duo role of Project Manager and System Architect for the highly visible Wireless Network. Creates documentation and performs technical writing of SOW, RFPs, and BoM’s for LAN/ WAN & Telecommunications equipment purchasing. Responsibilities include long-term strategic planning to ensure that network capacity meets current and future requirements, including wireless expansion, VoIP deployments, and Campus Routing and Switching. Also, performs the analysis, acquisition and installation of remote hardware and software. Uses experience and technical expertise for guidance with on-site, and knowledge transfer to government personnel on the application of networking technologies.

Confidential, NJ

VoIP Engineer

Responsibilities:

• Developed IP-PBX platforms and custom telephony applications based on Asterisk open-source frameworks and Linux platforms. Managed the Cisco Router and Switch Network, to include the operation, administration, and maintenance (OAM) of WAN and LAN. Assisted in the planning, design, and evaluation of SIP Trunking as an alternative to TDM based Trunking. Performed cost and traffic analysis of current network, as well as, future assessment. Conducted SIP Pilot to determine feasibility and success of using SIP technology throughout the network. Technical Project Manager for the WAN integration and responsible for the upgrade to SIP Trunking and service provision. Provided Tier III level support and troubleshooting of VoIP network. Lead Engineer for the implementation and deployment of Cisco 28XX and 38XX Voice Gateway Routers. Performed the configuration, implementation, and, daily operations of
• Cisco Unified Communications Manager (CallManager) cluster. Created technical reports and network documentation including, Request for Proposals (RFP) to acquire new contract opportunities. Engineer on IPv6 network upgrade project: deployment strategy and network design. Monitored Network Management System and resolved complex network issues. Performed and provided technical leadership, support, and to Engineering team and end users.

Confidential

DNI Sr. Network Engineer/ Team Lead

Responsibilities:

• Applied advanced technical principles, theories, and concepts to the development of new technology
• Supervised 12-member 24x7 team and ensured 100% network availability and staffing
• Performed Tier III support on complex technical problems and provided innovative solutions
• Conducted site surveys and analysis for federal converged networks (Voice/Video/Data)
• Configured Cisco VoIP network (CallManager, Gateways/ Gatekeepers, IP Phones)
• Identified customer requirements, performed system integration, and system accreditation
• Performed after-hours circuit testing, system upgrades, and change management Lead Engineer responsible for the operation, administration, and Quality of Service (QoS) of VoIP network and related components.

Confidential

Sr. Lead Network Engineer

Responsibilities:

• Planned, designed, and implemented SONET network for contracted client’s network
• Assisted in the planning, design, and implementation of the full project life cycle
• Conducted research and analysis on emerging technologies and remote management capabilities
• Accomplished CONUS and OCONUS site surveys and performed project management duties
• Designed, implemented, configured, and installed Avaya IP Telephony, and Cisco ICM networks
• Designed new routing scripts, administered existing scripts, and maintained all aspects of ICM and ACD routing. Maintained SQL tables and databases. Added indexes and tables, and imported custom data. Provided database schema support for Cisco ICM/ Avaya upgrade project by outlining table and column link strategies to write queries. Created and scheduled daily export of historical data for third party vendor to contact callers for surveys. Administered time of day scripts for call center operations and holidays. Created and administered custom variables to enhance historical reporting capabilities. Administered connectivity and communications between ICM and Syntellect IVR, Avaya PBX, Avaya MAPD and Avaya CMS.

Confidential

Sr. Network Engineer

Responsibilities:

• Provided technical direction and analytical expertise for the planning, testing, and design of IP network
• Developed and deployed Cisco CallManager VoIP network: configuration, testing, and installation
• Performed System Integration and Testing of Marconi, Cisco, and Avaya networking equipment
• Ensured end-to-end redundant and secure data/ voice encryption for 0% network down-time
• Attended weekly Sr. Staff meetings and conducted briefings for non-technical members
• Configured secure routers (OSPF, RIPv2, and BGP) and programmed encryption devices

Confidential

Network Engineer

Responsibilities:

• Planned, designed, and configured Avaya 8300, and 8700 Servers and G700 Gateways
• Programmed database translations of Avaya, Lucent, and Nortel Networks and IP equipment
• Installed, maintained, and upgraded Secure and Commercial TDM-PBX and IP-PBX
• Provided technical expertise for the planning, testing, and design of Cisco WAN/ LAN
• Performed programming and configuration of Cylink/ Safenet encryption devices
• Configured SCP/ SSP/ STP on SS7 network connection to IXC
• Established baseline configuration standard for Cisco routed network and performed Tier III support
• Monitored network performance, and ensured end-to-end reliability of VPNs
• Configured and installed network devices: firewalls, gateways, routers, T1/ PRI/ BRI
• Maintained, updated, and troubleshot Automatic Call Distribution (ACD) system

Confidential

Telecommunications/ LAN Admin

Responsibilities:

• Planned, designed, upgraded, and maintained Avaya TDM-PBX network
• Configured and installed Windows 2000 Servers and configured Active Directory
• Configured and managed DNS, DHCP Servers, and Operating Systems
• Managed Network Security and set user account policies
• Ensured and participated in the scalability planning of the network
• Responsible for OAM and installation of Cisco routers and switches
• Performed hardware configuration, database backups, and firewall reliability testing
• Provided technical expertise planning, testing, and design of Avaya IP-PBX network
• Programmed and performed software upgrades of Voice and Data networks
• Monitored the daily activity of the Nortel DMS-100 Switch and Intelligent Peripheral Equipment
• Programmed/ installed: T1s, ISDN circuits, CSU/ DSUs, analog trunks, and STE’s
• Managed STE and STU-III units and related telecommunications equipment