OBJECTIVE:

• Seeking assignments in IBM AS/400 Power Systems Operation Management, Vendor Management, Change Management, Inventory Management & Client Service Management with an organization of repute

SUMMARY:

• Certified ITIL® V3 Foundation Certificate in IT Service Management with over 8 years of experience & expertise in IBM AS/400 Power Systems Operation Management, Vendor Management, Change Management, Inventory Management & Client Service Management
• Actively involved in Data Center operation management activities
• Deft in the management of operating system, network and applications with experience in configuring and troubleshooting various hardware and software related issues
• Excellent communication, interpersonal, liaison and problem solving skills with the ability to work in multi - cultural environment

TECHNICAL SKILLS:

Platforms: IBM Power Series AS/400, Microsoft Windows

Software Language: Control Language

Operating Systems: OS/400(V6R1/V5R4), Windows (Win7/2003/2000/XP)

Software Packages: MS Office 2007/2003, MS Outlook Express

PROFESSIONAL EXPERIENCE:

Confidential

AS400 Datacenter Operator

Responsibilities:

• Interacting with users for system study, requirements gathering, analysis and testing of system
• Undertaking design & development, testing, debugging and troubleshooting of the application
• Interacting with team members to ensure smooth progress of project work
• Managing iSeries AS400 Operation/Administration functions involving installation, configuration and 2up-gradation of server software and related products
• Ensuring resolution of database start-up problems
• Implementing backups, complete recovery, monitoring procedures, ongoing support and performance tuning
• Controlling migration of programs, database changes, reference data changes and menu changes through development lifecycle

Confidential

Responsibilities:

• Implemented new iSeries server set -up at the company and successfully migrated Core Banking from IBM iSeries 520 to E8A-550 from OS V5R4 to V6R1.

Confidential

Responsibilities:

• Providing 24x7x365 iSeries AS/400 production support for Silver Lake Integrated Core Banking System - SIBS
• Responsible for Commercial Bank International P.S.C.’s IBM AS/400 Power Systems Operations
• Closely monitoring production, DR, UAT and development servers
• Key Risk Indicator (KRI) Report Documentation
• Controlling the logical partitions using HMC
• Conducting routine checkups to ensure the availability of IBM AS/400 Power Systems, ASP Threshold and alerts
• Maintaining, resolving and supporting all output queues created on all IBM AS/400 Power Systems
• Designing user profiles and group profiles on OS Level and Application Level, and granting rights based on their designations or approval from their management
• Accountable to retrieve, separate and sort program output as needed, and sending data to specified users
• Responsible to transfer encoded data from system to backup tapes and assist in labeling, classifying, cataloging and maintaining tapes, etc.
• Clearing equipment at the end of operating run and reviewing schedule to determine next assignment
• Keeping track of the IBM AS/400 Power Systems for equipment failure or errors performance
• Restoring data from tapes/save files on request made by developers
• Performing web facing deployment/conversion on request made by developers
• Ensuring creation and conversion of Ear files in WAS
• Informing Managers or Computer Maintenance Technicians of equipment malfunctions
• Generating needed reports for internal and external clients
• Supervising and training peripheral equipment operators and operator’s trainees
• Supporting and operating machines needed for the UAT testing or Production environments
• Assisting in procurement and follow up with vendors and concerned departments within the organization
• Involved in setup and deployment of core banking application SIBS (Silver Lake Integrated Core Banking System) under IBM iSeries AS/400 V6R1
• Rendering application support for CBI-Silverlake Core Banking Applications (BDS, CRM, SVS, TF, IB, AML, Data Warehouse, Collection System, Basel II, BO reports(For Central Bank of UAE), Treasury, Host Teller, CCE, PDC, Euronet (For All CBI ATMs), AFS, WPS, SMS Alert System( ATM+IB), IBAN (International Banking Account Number) HR (SMS & Email Alert), etc.
• Documenting all technical installation, configuration and operational
• Liaising with application provider to troubleshoot emergency issue and documenting all root cause problems
• Managing backup and synchronization for the core banking application
• Efficiently managing all inventory and documentation related to iSeries AS/400 Hardware and Software
• Responsible for DR-site media (Tape) management
• Monitoring the operations of computer systems including coordinating and scheduling the end of day processing, batches, etc.

Confidential

Responsibilities:

• Provided application support for high-volume operations related to Application Level (Life Asia) in a 24*7 environment to more than 400+ Branches
• Developed profile of users and groups on OS Level and Application Level, and granted rights based on their designations or approval from their management
• Implemented Data Security Management by dividing users into groups and authority level based on their designations to access Live Production Server data on OS level and application level
• Monitored system on day-to-day basis to ensure high system availability, problem analysis and escalation
• Liaised with IBM (Vendor and Service Provider) with respect to system generated problems, hardware or software up-gradation or hardware replacement
• Provided daily/weekly/monthly/ entire system backup, backup of journals on scheduled and on unscheduled dates for disaster recovery purpose
• Maintained inventory of Tapes used for daily/weekly/monthly/quarterly and year end backups
• Ensured smooth functioning of EOD (End-of-the-Day) and BOD (Beginning-of-the-Day) activities
• Generated reports as part of BOD and EOD Activity
• Responsible for data mirroring using MIMIX

Confidential

Responsibilities:

• Accountable to monitor and control all the subsystems, batch jobs, interactive jobs, output queues & job queues
• Responsible to create & work with user profiles
• Performed backup regularly (daily, weekly & monthly)
• Facilitated remote out queue configuration
• Handled backup and restore operations
• Managed to start and end FAS & CDM subsystems as per their (Vision Plus) application requirement
• Involved in backups (Tapes) & restores of objects, libraries, user profiles, entire system, etc.
• Handled system, users’ messages and managed console and resolved on line user calls
• Performed data download using FTP 5250 Emulator
• Controlled the system through operations Navigators like changing the tape devices from primary to secondary in logical partitions and upload and download to and From AS/400
• Created save files as per (Vision Plus) User’s requirement and solved real time Vision Plus application errors
• Worked with:
• AIX (5.3) system, Tandem system and Veritas backup system
• Third party backup tools like AltaSigna and Unicenter-Autosys
• Allocated system resources for consistent system performance and monitored Job logs, history logs and worked with system status

Confidential

Environment: Life Asia on AS/400

Responsibilities:

• Responsible for batch Job execution which included running the specified batch jobs with parameters
• Served as the first level escalation for those LA job which got ended abnormally
• Looked after AS/400 operations; responsible for operations of the AS/400 server which included monitoring CPU utilization, ASP utilization and taking regular back up AS/400 Power Systems Operation Skills
• User Profiles Management: Creation, Deletion, Group, etc.
• Database Access
• Managing Jobs Logs
• Upload and Download to and from AS/400
• Creating Save Files
• Daily Health Checks of AS/400 systems
• Client Access Express for Windows Installation and Maintenance
• Spool Files Extraction using iSeries Navigator
• Cleaning Cartridges (Tape drives)
• Cache Battery Replacement (with GBM (IBM)'s supervision)
• Backup & Restore of Objects, Libraries, User Profiles, Entire System, etc.
• Spool Files Restoration using BRMS
• Knowledgeable of DR-site Media (Tape) Management
• Ear File Creation/Conversion in Web Sphere (WAS 6.1 express)
• IFS Files Restoration
• Audit Preparation and Documentation
• Connectivity: TCP/IP, WAN links, etc.
• Printer Configuration (Remote Printer, Local Printer)
• Troubleshooting Hardware and Operating System related problems
• Installation, Configuration of Disks (with GBM (IBM)'s supervision)
• Migration of Data between Systems
• Activate Security Auditing - monitor and react to security violations
• Initializing Tape and Diskette from AS/400
• PTF Management (with GBM (IBM)'s supervision)
• IPL Process and Entire System Backup
• End of Day Operations