English Instructor Resume Colombia S.A - Hire IT People

SUMMARY:

Analytical Technical Support Engineer and Program Manager, focused on resolving complex customer and software issues. Looking for a position in technical Project Management. Also considering Senior Technical Recruitment positions.

PROFESSIONAL EXPERIENCE:

English Instructor

Confidential, Colombia S.A

Responsibilities:

Took a year off from corporate America and took a teaching job for 16 months in South America

Program Manager

Confidential, Redmond, WA

Responsibilities:

Worked within the Windows PC Ecosystem team as a website outreach specialist
Managed communication, public feedback, bugs, tickets etc. regarding website compatibility with latest version of our product before its general public release
Analyzed customer feedback while continuously looking for ways to improve customer experience
Communicated to both internal and external clients including Confidential, Confidential, Confidential, Confidential, and Confidential .com
Methods used a combination virtual meetings, conference calls, daily interactions and email, but also included many creative approaches to engage customers including popular social media platforms and web developer forums
Triaged, prioritized, and organized team’s bugs and assigned where appropriate (Product Studio, Visual Studio Team Foundation Server)
Managed, developed, and presented weekly reports showing burn downs for amount of issues being resolved versus what is opened (Excel pivot tables, charts, graphs and Powerpoint)
Worked closely with engineers to reduce website bugs using browser development tools

Project Manager

Confidential, Redmond, WA

Responsibilities:

Solution Accelerator Team - Security & Compliance Recruited and managed a team senior Governance Risk and Compliance (GRC) consultants
Co-managed team budget and project schedule
Negotiated Statement-of-Work engagements between vendor and the MSFT SAT team
Managed daily stand up meetings within agile-scrum environment
Developed daily status reports maintaining individual milestones, deadlines, task, blockers, and task status to completion

Staffing Manager (Interim - contract)

Confidential, Seattle, WA

Responsibilities:

Managed financial staffing department during FT Manager’s extended leave, successfully filled and maintained over 12 open vacancies within a 3 month period
Managed the payroll and client invoicing
Maintained new candidates daily to analyze availabilities, market appeal, and availability to work
Interviewed 8 - 10 candidates weekly in person as well as interviewed 5+ candidates daily
Managed major job boards and job advertisement campaigns (i.e Monster, Dice, Craigslist, CareerBuilder etc.)
Worked directly with clients and account managers to qualify new job requests and establish job qualifications

Technical Recruiter

Confidential, Bellevue, WA

Responsibilities:

used traditional candidate search strategies; i.e. popular job boards in addition to an established network of professionals and referral programs developed highly successful screening processes that included phone screens, in-person interviews, checks, post interview screens, consultations during pending offer stage, arranged start dates, candidate maintenance to manage contract forecast expectations and post placement reviews etc. successfully used an effective CRM tool (Microdec Profile RPM)to query, manage, track, communicate, and report all candidate/client activities (assisted and trained new employees to use this system)
Worked closely with both account executives and client managers to qualify positions/vacancies by developing particular sourcing strategies for “hard to find” candidates (both contract and full-time)
Mentored and collaborated with IT recruiting staff on the development of creative Boolean search string strategies to mine popular resume, profile, and web search databases
Created a network of IT professionals through use of popular digital social mediums to help recruitment numbers increase
Mentored and coached fellow team members and management on how to efficiently utilize social mediums i.e Biznik, Bebo, Friendster, Meet the Boss, Partner up, Twitter, Facebook, MySpace, LinkedIn, YouTube, and podcasts to expand the organization’s reach and effectiveness